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BLUE FRONTIER IT LTD

Website development services & cloud application development services.

We design, configure and support web-based services using open-source content management systems (CMS). Our service includes user needs research, UX/UI research, accessibility-focused design, cloud integration strategy and cross-platform system integration, supporting secure, accessible digital experiences for technology applications hosted in buyer-managed cloud environments.

Features

  • Technical application support for cloud hosted digital services
  • Incident recording, triage and incident logging capabilities
  • Digital application development and application enhancement services
  • Cloud migration design and technical advisory services
  • Secure development practices and application architecture consultancy
  • Quality assurance (QA) services including accessibility testing services
  • API and cross-platform system integration services
  • Configuration and change management with controlled release support
  • User and administrator training services for cloud applications
  • Technical documents and structured knowledge exchange

Benefits

  • Minimises operational risk through structured application support and standardised governance
  • Proactive incident management improves reliability and minimises service downtime
  • Speeds delivery of enhancements using experienced cloud specialists
  • Improves accessibility compliance for web-based and cloud hosted services
  • Minimises technology debt through expert remediation and structured code review
  • Boosts service quality through independent quality assurance testing
  • Quicker issue resolution using clear escalation processes
  • Enables robust decision-making through structured reporting and expert technical advice
  • Enhances user adoption through customisable training and comprehensive handover
  • Supports secure digital services aligned with recognised industry standards

Pricing

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at matt.kerley@bluefrontier.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

5 4 1 9 1 7 7 2 4 8 1 6 8 5 3

Contact

BLUE FRONTIER IT LTD Matt Kerley
Telephone: 01722 744 574
Email: matt.kerley@bluefrontier.co.uk

About your service

Service categories

Cloud Support Services

Ongoing Support

  • Product support capabilities
  • Logging and management of incidents
  • Reporting and proactive results analysis
  • End user training coordination

Service scope

Service constraints
Cloud hosting and infrastructure are provided via third-party platforms such as AWS or Microsoft Azure and are managed by the buyer or their appointed provider. Service availability, resilience and performance are therefore dependent on the underlying cloud platform. Blue Frontier delivers application-level support, configuration and consultancy within the scope agreed with the buyer but does not control cloud provider infrastructure. Support is primarily delivered remotely, with service hours and response targets defined per engagement. Some activities may depend on third-party access, licences or provider-defined change windows.

User support

Email or online ticketing support
Yes
Support response times
During standard support hours (Monday to Friday, 09:00–17:30 UK time), support requests can be raised via email, online ticketing system, web form or telephone. All requests are logged and acknowledged promptly through our ticketing system. Initial response times are prioritised by impact and urgency: critical issues within 15 working minutes, high-priority issues within 30 working minutes, and standard requests within one working hour. Requests submitted outside standard hours are logged automatically and responded to on the next working day, unless extended or out-of-hours support has been agreed as part of a separate support contract.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
Blue Frontier provides flexible support levels aligned to buyer needs and the complexity of the supported cloud-based applications. Standard support is delivered during business hours (Monday to Friday, 09:00–17:30 UK time) and includes incident logging, triage, investigation, resolution and reporting via our ticketing system. Standard support is provided on a time-and-materials basis in line with the role-based day rates published in the pricing document.

Enhanced support levels are available where buyers require higher responsiveness, extended coverage or priority handling. These arrangements are agreed through a separate support agreement and may include extended or out-of-hours support, enhanced response targets, or a retained allocation of support hours. All enhanced support options are optional and incur additional cost, which is clearly defined in the pricing document and agreed in advance.

Each engagement is supported by a named technical lead or cloud support engineer who coordinates support activities, provides technical oversight and ensures continuity. Where appropriate, a technical account manager may also be assigned to act as the primary point of contact, manage service reviews and coordinate enhancements or change requests.

Support levels, response targets and associated costs are agreed at contract commencement to ensure transparency and alignment with buyer expectations.

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Amazon Web Services and Microsoft Azure cloud services

Staff security

Staff security clearance
Other security clearance
Government security clearance
Baseline Personnel Security Standard (BPSS)

Pricing

Discount for educational organisations
No

Architecture roles

Data architect
Role level UK Rate Offshore Rate
Senior data architect £1,402.00
Enterprise architect
Role level UK Rate Offshore Rate
Senior enterprise architect £1,402.00
Security architect
Role level UK Rate Offshore Rate
Security architect £1,238.00
Solution architect
Role level UK Rate Offshore Rate
Senior solution architect £1,402.00
Technical architect
Role level UK Rate Offshore Rate
Senior technical architect £1,402.00

Cyber security roles

Cyber security audit and assurance
Role level UK Rate Offshore Rate
Lead cyber security audit and assurance £1,402.00
Cyber security governance and risk management
Role level UK Rate Offshore Rate
Lead cyber security governance and risk manager £1,238.00
Cyber security vulnerability management
Role level UK Rate Offshore Rate
Lead cyber security vulnerability management £1,238.00
Cyber security secure design
Role level UK Rate Offshore Rate
Lead cyber security secure systems architecture and design £1,238.00

Data roles

Data analyst
Role level UK Rate Offshore Rate
Senior data analyst £1,402.00
Data engineer
Role level UK Rate Offshore Rate
Senior data engineer £1,402.00

IT operations roles

Application operations engineer
Role level UK Rate Offshore Rate
Application operations engineer £1,238.00
Change and release manager
Role level UK Rate Offshore Rate
Change and release manager £1,109.00
IT service manager
Role level UK Rate Offshore Rate
IT service manager £1,109.00
Incident manager
Role level UK Rate Offshore Rate
Incident manager £1,402.00
Infrastructure engineer
Role level UK Rate Offshore Rate
Infrastructure engineer £1,238.00
Senior infrastructure engineer £1,402.00
Infrastructure operations engineer
Role level UK Rate Offshore Rate
Infrastructure operations engineer £1,238.00
Senior infrastructure operations engineer £1,402.00

Product and delivery roles

Business analyst
Role level UK Rate Offshore Rate
Business analyst £1,109.00
Delivery manager
Role level UK Rate Offshore Rate
Delivery manager £1,109.00
Programme delivery manager
Role level UK Rate Offshore Rate
Programme delivery manager £1,238.00
Service owner
Role level UK Rate Offshore Rate
Service owner £1,238.00

Quality assurance testing (QAT) roles

Quality assurance testing (QAT) analyst
Role level UK Rate Offshore Rate
QAT analyst £1,045.00
Test engineer
Role level UK Rate Offshore Rate
Test engineer £1,045.00
Test manager
Role level UK Rate Offshore Rate
Test manager £1,109.00

Software development roles

Development operations (DevOps) engineer
Role level UK Rate Offshore Rate
DevOps engineer £1,238.00
Senior DevOps engineer £1,402.00
Frontend developer
Role level UK Rate Offshore Rate
Junior frontend developer £743.00
Frontend developer £1,045.00
Senior frontend developer £1,402.00
Software developer
Role level UK Rate Offshore Rate
Senior developer £1,402.00
Lead developer £1,109.00

User-centred design roles

Accessibility specialist
Role level UK Rate Offshore Rate
Accessibility specialist £1,045.00
Content designer
Role level UK Rate Offshore Rate
Content designer £1,045.00
Graphic designer
Role level UK Rate Offshore Rate
Junior graphic designer £743.00
Graphic designer £1,109.00
Service designer
Role level UK Rate Offshore Rate
Service designer £1,045.00
Technical writer
Role level UK Rate Offshore Rate
Technical writer £1,109.00

Non-mandatory Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
CQS (Certified Quality Systems) Limited
ISO/IEC 27001 accreditation date
Wednesday 17 April 2024
What the ISO/IEC 27001 doesn’t cover
The certification does not extend to third-party systems, cloud infrastructure, hosting platforms, or software services that are owned and operated by customers or external suppliers, unless explicitly included within the agreed scope of a specific engagement.

It also does not certify individual software products, customer environments, or externally hosted production systems, which remain the responsibility of the relevant service owner or hosting provider.
ISO 28000:2022 certification
No
ISO 9001 certification
Yes
Who accredited the ISO 9001 certification
CQS (Certified Quality Systems) Limited
ISO 9001 accreditation date
Wednesday 18 June 2025
What the ISO 9001 doesn’t cover
Our ISO 9001 certification does not cover client-owned systems, third-party platforms, hosting infrastructure, or services delivered by external suppliers outside Blue Frontier’s direct control. It applies to our internal quality management processes for the delivery of professional services only.
Quality management systems (QMS)
Yes
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Please provide your Cyber Essentials Certificate Number
709f4d1d-63bd-478c-a3c6-fe997ee0bfac
Cyber essentials plus
Yes
Please provide your Cyber Essentials Plus Certificate Number
Ba99c538-8d09-44f2-9ec3-0ef20a87cca4
Other security certifications
Yes
Any other security certifications
CREST

Social value

Section B - Commitment for Future: Delivery

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Ensuring new workers are informed of their right to join a trade union
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for positive actions with community groups.

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at matt.kerley@bluefrontier.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.