Catalyst IT Europe Ltd
LMS and Cloud Consulting
Catalyst IT Europe provide a range of consulting services to support institutions implementing and making use of open source learning management systems, Moodle, Moodle Workplace, Totara and Mahara.
Features
- Direct access to experts in Moodle, Workplace, Totara and Mahara
- Technical and development expertise
- Learning Design and Pedagogy consulting and Training
- Content Development using native Moodle, Totara and Mahara tools
- Enterprise, E-learning and Open Source Consulting
- Cloud Consulting and Transformation
- Performance and Load Testing
- Theme, Design and User Experience
Benefits
- Improve student engagement
- Improve user experience
- Build better learning experiences
Pricing
£150 to £200 a unit an hour
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at businessdevelopment@catalyst-eu.net.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
5 4 2 4 6 9 0 6 1 8 4 4 3 3 9
Contact
Catalyst IT Europe Ltd
Richard Oelmann
Telephone: 01273 929450
Email: businessdevelopment@catalyst-eu.net
Planning
- Planning service
- Yes
- How the planning service works
- Catalyst IT Europe will provide a bespoke, tailored review of existing systems and readiness for a Cloud migration. This may include reviewing existing infrastructure and internal support mechanisms in order to advise on appropriate routes to cloud hosting.
- Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
-
- Moodle
- Moodle Workplace
- Totara
- Mahara
Training
- Training service provided
- Yes
- How the training service works
-
Moodle, Moodle Workplace and Totara LMS have comprehensive, free-to-access online manuals and contextual help is available throughout the applications.
On request, Catalyst can provide on-site or virtual training sessions, tailored to meet the expertise and prior knowledge of the trainees from basic beginner introductions to advanced usage. This training will be a hands-on training session facilitated by one experienced Trainer for groups no larger than 8 attendees.
For organisations new to Moodle or Totara LMS, Catalyst recommends an initial 2 day training program (over and above the foundation support provided with the service) with Content Manager (basic/intermediate user) training on Day 2 and Site Administrator training on Day 2.
Other training groups can be accommodated including advanced Content Managers, Training Facilitators, HR staff and Help desk staff.
Catalyst also support the Moodle Educator Certificate and can provide support for individuals or for institutional teams to achieve this certification. - Training is tied to specific services
- Yes
- Services the training service works with
-
- Moodle
- Moodle Workplace
- Totara
- Mahara
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- Catalyst IT Europe will support migrations of your hosted LMS service from an existing provider, or in house hosting onto our AWS purpose built architecture, either in a Catalyst cluster, or in an institution owned AWS account.
- Setup or migration service is for specific cloud services
- Yes
- List of supported services
- AWS
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
-
Catalyst can provide a full code and security review on any development work carried out by, or for, an institution. Where that institution is hosted by Catalyst, this may include a full testing service on new deployments with a complete security, maintainability and standards review.
Catalyst also provide load testing services, with pre-created testing scripts and developing bespoke load testing scripts for specific circumstances.
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
- Hosting or software provided by your organisation
- How the support service works
-
Catalyst IT Europe provide a 2nd-4th level support for LMS software hosted by Catalyst.
Non-technical (pedagogy, how to use, general advice) support is also available for non-hosted systems
Service scope
- Service constraints
- Technical support - ie support which may require interventions directly on the buyer's systems by Catalyst staff - is only available on systems hosted by Catalyst.
User support
- Email or online ticketing support
- Yes, at extra cost
- Support response times
- See attached service description document. Responses to tickets are variable according to severity.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), 7 days a week
- Web chat support
- No
- Support levels
- Catalyst offer level 2-4 technical support of cloud hosted Moodle/Totara LMS. Pricing is subject to negotiation relative to requirements including how mission critical systems are, scale of support need, support hours and geographic location. Catalyst are able to offer dedicated technical account management or onsite support subject to scale of requirements.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Developed Vetting (DV)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- BSI
- ISO/IEC 27001 accreditation date
- 11/09/2020
- What the ISO/IEC 27001 doesn’t cover
- Anything outside the declared scope of: "The provision of software design, development and testing services, managed cloud services, and associated consulting services in accordance with the Statement of Applicability version 2.2 date 20/07/2021"
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- No
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Equal opportunity
- Wellbeing
Fighting climate change
Carbon reduction Catalyst have an annual independent Carbon audit, and maintain a policy of continual reduction and minimisation of the carbon footprint. Catalyst’s primary carbon usage comes from two primary areas, identified by this audit – travel and cloud hosting. Travel: Catalyst have several travel policies in order to ensure the ongoing reduction of the company carbon footprint – Cycle to Work and Electric Vehicle salary sacrifice schemes, alongside a central travel policy for medium to long distance travel which aims to identify the most practical sustainable travel on a case by case basis, such as international travel to conferences. Cloud Hosting: Catalyst use AWS hosting and monitor AWS’ published environmental statements, such as those identifying the renewable energy (wind farms) supplying the Dublin regional data centres. Further information around AWS’ carbon reduction and environmental impact policies can be found at https://sustainability.aboutamazon.com/ Noting that 100% of the electricity utilised in the London and Dublin AWS regions (those used by Catalyst) was from renewable energy sources in the latest reports. Sustainable Environment Catalyst believes in supporting our staff and the local community so where ever possible we work with other socially responsible suppliers such as AquaAid Water and Ryman. Within the office, Catalyst works to reduce, reuse and recycle in all possible ways including minimising paper use, reusing printed paper, recycling plastics and glass and engaging in power saving practices on our workstations. Catalyst also host regular ‘Beach Clean’ events supported by our Brighton staff and volunteers.Equal opportunity
Fair pay and Equality Catalyst actively seek the best quality staff, and pay scales represent this. Catalyst ensure all pay scales are above living wage standards. Catalyst also engage with staff in a variety of value added packages, including health insurance and leave entitlements, in addition to basic pay – these value added packages are not considered when stating pay levels. Catalyst ensure that all employment terms are applied equally and without discrimination for all employees.Wellbeing
Catalyst engage in a wide variety of Wellbeing activities supporting our staff. These range from private health cover, incorporating mental health and wellbeing facilities and services, through apps provided to employees and through a dedicated wellbeing programme of events organised by a designated member of the office team.
Pricing
- Price
- £150 to £200 a unit an hour
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at businessdevelopment@catalyst-eu.net.
Tell them what format you need. It will help if you say what assistive technology you use.