ANYWHERE CARE LIMITED

Anywhere Care: GPS Tracking Lone Worker & Technology Enabled Care (TEC) Service

The Anywhere Care GPS Tracking & Telecare Service provides a secure portal that captures data from GPS tracking devices, and forwards it to Alarm Receiving Centres. It is a management system for managing users, carers and devices and is used within Health & Social Care and for Lone Worker protection.

Features

• Secure mapping & reporting portal
• Real time alarms by email, SMS, data connection and voice
• Integrates with Alarm Receiving Centres
• Accessible from Computer or Smartphone
• User management tools
• Device management tools
• Geofencing capability
• Connect individual or multiple devices - highly scalable solution
• Can be supplied with GPS tracking devices and Roaming SIMS
• Flexible reporting tools

Benefits

• Provide support for Lone Workers
• Provide support for recipients of Social Care
• Experienced in the UK's local authority and healthcare sectors
• Highly resilient service for the emergency services and independence services

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@anywherecare.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

543357238784229

Contact

Chris Clark
01200400010
sales@anywherecare.co.uk

About your service

• Service categories:

  Applications

  Production and operations

  Service industry and public sector operations

  • Public Order and Safety
  • Adult Social Care
  • Children's Social Care
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: Service is fully integrated with OwnFone and Footprint GPS Tracking Devices. Service can be integrated with most commercially available GPS trackers and location enabled IOT devices
• System requirements:
  • Service is Web Based
  • GPS tracking devices require SIM Card

User support

• Email or online ticketing support: Yes
• Support response times: Response times are agreed with individual customers
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: PRIORITY 1 Total loss of any key Anywhere Care UK operational site/s and critical equipment. Loss, or partial loss, of service which has a substantial impact and effect on thousands of customers Loss of critical cell sites of strategic importance. Significant loss or risk to revenue.; ; PRIORITY 2 Loss or partial loss of service which has a major impact and affects hundreds of customers Loss of internal systems that does not immediately affect the ability of (Company Name) employees to do business, nor impair their ability to monitor parts of the network Partial loss of the ability to connect or change customer profiles (or delays affecting less than 500 customers).; ; PRIORITY 3 Loss, partial loss, or restriction of service that affects a limited number of customers Low priority cellular problems or restriction of service Temporary delay of billing data.; ; PRIORITY 4 Loss, partial loss, or restriction of service that affects a limited number of customers Low priority cellular problems or restriction of service Temporary delay of billing data Partial loss of internal systems, not affecting the ability to do business.; ; Support Cost is included in Service Cost.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: This function will be carried out by the nominated project manager for the account. He or she will work with the client to import all the necessary details for the creation on the users. Devices and plans are tailored to the individual or enterprise ensuring seamless and effective onboarding.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: This can be extracted directly from the portal by users whose logins have the necessary permissions.
• End-of-contract process: Users may request cessation of the service. If the user is out of contract or at the end then the service will be ceased and the data can be extracted for use by another provider. Data extraction is included in service costs.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: This is accessible online as part of the Online User Guide. It is accessible to registered users with appropriate login credentials.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Mapping is limited by screen size
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The Anywhere web tracking portal receives real-time alerts and location data from connected tracking devices and apps. It displays their GPS (or other source) location and status on a map. This enables devices or users to be quickly located when required.; ; Authorised portal users can remotely manage devices and users including:; Configuration and deployment of devices, apps and user data; Configuration and routing of Alarms and Alerts to responders; Configuration of voice, SMS, email and data protocols; Setup and manage Geofences; Retrieval and analysis of historic data in map or data format; Comprehensive online user guide with downloadable guides
• Accessibility standards: None or don’t know
• Description of accessibility: The interface supports the use of Chrome screen reader and High Contrast extensions.; ; Because of it's graphical interface it does require mouse or trackpad use.
• Accessibility testing: Testing is conducted by our own UAT team and feedback from clients.
• API: No
• Customisation available: Yes
• Description of customisation: Users can customise the range of alarms reported, the mechanism for delivering alarms and the frequency of updating location data.

Scaling

• Independence of resources: The service is hosted in a resilient scalable Microsoft Azure environment within the UK.; ; We monitor percentage resource load in realtime. Resource maintained at an appropriate level for the number of devices and users registered on the system.

Analytics

• Service usage metrics: Yes
• Metrics types: Service Metrics are agreed with individual customers. Available metrics include usage and alarm metrics, as well as device and user audit reports.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: Less than once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: In-house destruction process
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: Users can export data using built in features within the Portal.
• Data export formats:
  • CSV
  • ODF
• Data import formats:
  • CSV
  • ODF

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: By agreement with individual customers
• Approach to resilience: Available on request
• Outage reporting: Via the customer dashboard and email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: The user who wishes to gain access to the portal will request access to the Operations Department. A representative will vet the application and send out a verification email to the users verified email address.
• Access restriction testing frequency: At least once a year
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Cyber Essentials
• Information security policies and processes: Network Security Policy, Password Policy, Physical Security Policy, Security Incident Policy, Wireless BYOD and Guest Policy, Email Policy, Acceptable Use policy. Any breaches of policy run though the chain of reporting or the department of which the incident appears.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Development is conducted in a Sandbox environment and tested by our UAT team prior to roll out. Anywhere Group operational documentation set is available upon request.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Anywhere Group operational documentation set is available upon request.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Anywhere Group operational documentation set is available upon request.
• Incident management type: Supplier-defined controls
• Incident management approach: Anywhere Group operational documentation set is available upon request.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Free trials can be provided for business users. This will consist of a time limited agreement for the user to trial the service.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 5%
• Between £1,000,001 and £2,500,000: 10%
• Between £2,500,001 and £5,000,000: 15%
• Over £5,000,001: 20%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 777adfc4-b34d-4411-a91f-3c6224e8b81b
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@anywherecare.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.