Netapp - Cloud Backup
Cloud Backup is a native set and forget ONTAP backup and restore solution delivering unmatched performance, reliability, security and tons of automation.
Features
- Backup & restore
Benefits
- Achieve 3-2-1 data protection
Pricing
£0.05 a gigabyte a month
Service documents
Request an accessible format
Framework
G-Cloud 14
Service ID
5 4 3 6 0 3 2 9 5 1 4 2 3 2 2
Contact
Softcat Limited
Charles Harrison
Telephone: 01628 403403
Email: psitq@softcat.com
Service scope
- Software add-on or extension
- No
- Cloud deployment model
- Hybrid cloud
- Service constraints
- No
- System requirements
-
- Access To ONTAP systems to perform backup and restore
- A small VM to deploy the service
- The service is managed via Cloud Manager
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
P1 - 30 Minutes, P2 - 2 Hours, P3 - 8 Hours, P4 - 24 Hours
https://mysupport.netapp.com/site/info/policies-and-offerings - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AA or EN 301 549
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- Web chat
- Web chat support availability
- 24 hours, 7 days a week
- Web chat support accessibility standard
- None or don’t know
- How the web chat support is accessible
-
NetApp provides support for Cloud Manager and its cloud services in a variety of ways. Extensive free self-support options are available 24x7, such as knowledgebase (KB) articles and a community forum. Your support registration includes remote technical support via web ticketing.
Self support
These options are available for free, 24 hours a day, 7 days a week:
Knowledge base - Search through the Cloud Manager knowledge base to find helpful articles to troubleshoot issues.
Communities - Join the Cloud Manager community to follow ongoing discussions or create new ones.
Documentation - The Cloud Manager documentation available online
Feedback email - We value your input. Submit feedback to help us improve Cloud Manager.
NetApp support - In addition to the self-support options above, you can work with a NetApp Support Engineer to resolve any issues after you activate support.
Steps to access support:
In Cloud Manager, click Help > Support.
Choose one of the available options under Technical Support:
Click Call Us to find phone numbers for NetApp technical support.
Click Open an Issue, select one the options, and then click Send.
A NetApp representative will review your case and get back to you soon. - Web chat accessibility testing
-
• Tech support (TSC) + Registration Teams (NSS Admin + SCA) = 24x5 (Mon-Fri)
• Non-tech support (CSR) = 24x7
NSS PROD: http://mysupport.netapp.com - Onsite support
- Yes, at extra cost
- Support levels
- NetApp provide a range of Professional Service offerings to help customers with any support they require. Through these PS days, you can have help to implement the solution and a number of other services.
- Support available to third parties
- No
Onboarding and offboarding
- Getting started
- There is online documentation available for Cloud Backup online - https://docs.netapp.com/us-en/cloud-manager-backup-restore/
- Service documentation
- Yes
- Documentation formats
- HTML
- End-of-contract data extraction
-
Two things can happen when your license expires:
If the account you are using has a marketplace account, the backup service continues to run, but you are shifted over to a PAYGO licensing model. You are charged for the capacity that your backups are using.
If the account you are does not have a marketplace account, the backup service continues to run, but you will continue to see the warnings. - End-of-contract process
- You will be unable to create any new backups with the solution.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- As the service is simply accessed through a browser, users can access the service from any device that have a supported browser.
- Service interface
- Yes
- User support accessibility
- None or don’t know
- Description of service interface
- NetApp's cloud services are mainly accessed through our Cloud Manager portal. This is a WebGUI that is really easy to access and navigate through
- Accessibility standards
- None or don’t know
- Description of accessibility
- NetApp's cloud services are mainly accessed through our Cloud Manager portal. This is a WebGUI that is really easy to access and navigate through
- Accessibility testing
- N/A
- API
- Yes
- What users can and can't do using the API
-
REST API URLs identify the resources that you’ll be working with, including clusters, SVMs, and storage.
REST APIs use HTTP methods GET, POST, PATCH, DELETE, and OPTIONS to indicate their actions.
REST APIs return common HTTP status codes to indicate the results of each call. Additional error details can be included in the results body.
REST APIs request and response bodies are encoded using JSON.
REST APIs support hyperlinking among resources using the Content-Type ""application/hal+json"".
GET calls on collections usually return only name and UUID by default. If you want to retrieve additional properties, you need to specify them using the “fields” query parameter.
ONTAP supports query-based DELETE or PATCH for all collection endpoints. - API documentation
- Yes
- API documentation formats
- Open API (also known as Swagger)
- API sandbox or test environment
- Yes
- Customisation available
- Yes
- Description of customisation
-
Users can customise, the time of backup, the origin of the backup and any restoration of data or deletion of backups based on the level of access provided through the Cloud Manager console. The roles assigned to users are thrpugh the central management platform.
Account Admin: Can perform any action in Cloud Manager.
Workspace Admin: Can create and manage resources in assigned workspaces.
Compliance Viewer: Can only view Cloud Data Sense compliance information and generate reports for workspaces that they have permission to access.
SnapCenter Admin: Can use the SnapCenter Service to create application consistent backups and restore data using those backups. This service is currently in Beta.
Scaling
- Independence of resources
- As you deploy the service within your own environment (cloud or on-premises), other users consuming the service will not impact you.
Analytics
- Service usage metrics
- Yes
- Metrics types
- We will provide you with information around what you have backed up with the solution and also a indexed catalog you can search through for single file restores.
- Reporting types
- Real-time dashboards
Resellers
- Supplier type
- Reseller providing extra support
- Organisation whose services are being resold
- Netapp
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Developed Vetting (DV)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
-
- United Kingdom
- European Economic Area (EEA)
- Other locations
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Supplier-defined controls
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- In-house
- Protecting data at rest
- Other
- Other data at rest protection approach
- For customers of NetApp Cloud Data Services, encryption is managed under the shared responsibility model, with storage-level encryption executed through the applicable cloud storage provider. Our public cloud services provider partners offer their own encryption solutions: Amazon Web Services, Microsoft Azure, and Google Cloud.
- Data sanitisation process
- Yes
- Data sanitisation type
- Deleted data can’t be directly accessed
- Equipment disposal approach
- In-house destruction process
Data importing and exporting
- Data export approach
- Data cannot be exported, it must be restored through cloud backup
- Data export formats
- Other
- Data import formats
- Other
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- Private network or public sector network
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
- Data protection within supplier network
-
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
- Legacy SSL and TLS (under version 1.2)
Availability and resilience
- Guaranteed availability
- Availability based on third party cloud services design.
- Approach to resilience
- Availability based on third party cloud services design.
- Outage reporting
- https://status.services.cloud.netapp.com
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- 2-factor authentication
- Identity federation with existing provider (for example Google Apps)
- Username or password
- Access restrictions in management interfaces and support channels
- Authentication is federated with an external provider (Auth0 by default) using username / password. Auth0 authenticates username and password and passes JWT token into users browser cookie space. Federation to existing IAM is supported via ADFS in Microsoft AD , for more information see: https://services.cloud.netapp.com/misc/federation-support
- Access restriction testing frequency
- Less than once a year
- Management access authentication
-
- 2-factor authentication
- Dedicated link (for example VPN)
Audit information for users
- Access to user activity audit information
- No audit information available
- Access to supplier activity audit information
- No audit information available
- How long system logs are stored for
- Less than 1 month
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Schellman & Company
- ISO/IEC 27001 accreditation date
- 26/05/2021
- What the ISO/IEC 27001 doesn’t cover
- N/A
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- No
- Cyber essentials plus
- No
- Other security certifications
- Yes
- Any other security certifications
- https://security.netapp.com/certs/
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
-
- ISO/IEC 27001
- Other
- Other security governance standards
-
ISO/IEC 27001 and ISO/IEC 15408
For further information check the below links:
https://security.netapp.com/certs/
https://library-clnt.dmz.netapp.com/info/web/ECMP1138936.html?&access=a - Information security policies and processes
-
NetApp follows a standard process to address vulnerabilities and notify our customers.
Vulnerability report received.
Verification. NetApp PSIRT engineers will verify the vulnerability and provide assessment within the CVSS framework.
Resolution development.
Notification. NetApp will disclose the minimum amount of information required for a customer to assess the impact of a vulnerability in their environment, as well as any steps required to mitigate the threat.
Attribution.
Standard delivery methods for NetApp security information:
Security Advisory — Provides information regarding security vulnerabilities that might affect NetApp products and require an upgrade, patch, or direct customer action to remediate.
Security Bug Report — Provides information about low-severity or False Positive security vulnerabilities and is available via Bugs Online (requires login)
NetApp’s adherence to standards and participation in standards bodies shows our commitment to security best practices.
The following industry standards and mandates guide the handling of product vulnerabilities at NetApp and the disclosure of vulnerabilities to our customers and the broader technology community:
National Infrastructure Advisory Council (NIAC) – Disclosing and Managing Vulnerability Guidelines
ISO/IEC 29147:2014(E) – Information technology — Security techniques — Vulnerability disclosure
ISO/IEC 30111:2013(E) – Information technology — Security techniques — Vulnerability handling processes
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- NetApp uses industry-standard source code control methods (implemented using the (third-party) Perforce product). We use industry-standard bug-tracking methods implemented using a home-grown tool known as BURT. Release Management consists of a closely monitored interaction between these two tools and industry-standard development methods along with source code review and development change control cycles.
- Vulnerability management type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Vulnerability management approach
-
The following industry standards and mandates guide the handling of product vulnerabilities at NetApp and the disclosure of vulnerabilities to our customers and the broader technology community:
National Infrastructure Advisory Council (NIAC) – Disclosing and Managing Vulnerability Guidelines
ISO/IEC 29147:2014(E) – Information technology — Security techniques — Vulnerability disclosure
ISO/IEC 30111:2013(E) – Information technology — Security techniques — Vulnerability handling processes - Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
-
The following industry standards and mandates guide the handling of product vulnerabilities at NetApp and the disclosure of vulnerabilities to our customers and the broader technology community:
National Infrastructure Advisory Council (NIAC) – Disclosing and Managing Vulnerability Guidelines
ISO/IEC 29147:2014(E) – Information technology — Security techniques — Vulnerability disclosure
ISO/IEC 30111:2013(E) – Information technology — Security techniques — Vulnerability handling processes - Incident management type
- Supplier-defined controls
- Incident management approach
- Incident management handling procedures have been developed and maintained to cover all potential types of security incidents, including, but not limited to: (1) intrusion, (2) denial of service, (3) malicious code, (4) malicious communications, and (5) misuse of resources. Redovery strategies that NetApp would use if a cyber attack were to occur is company confidential. Testing for cyber attack scenarios has been donesuccessfully and will continue to be done in the future.
Secure development
- Approach to secure software development best practice
- Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)
Public sector networks
- Connection to public sector networks
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
Softcat are dedicated to reducing our environmental impact and actively promoting sustainability. Our commitment to sustainability is a core aspect of our business strategy, driving us to innovate and lead in the creation of a more sustainable future for our company and the communities we serve. This commitment is embedded in our policies, operating procedures, and training programs.
We are proud to be the first FTSE 250 company to be awarded 5-star status in relation to the United Nations Sustainable Development Goals.
We aim to achieve a Carbon Net-Zero Value Circle by 2040 by prioritising renewable energy, reducing natural resource use, minimising waste, and safeguarding biodiversity in compliance with environmental legislation.
At Softcat, we have taken significant steps towards securing renewable energy across our organisation, reducing our scope 1 & 2 emissions. We had the target of using 100% Renewable Energy across all our locations by 2024. We successfully delivered against this target ~2 years early.
In May 2023 we took delivery of 15 electric vehicles, replacing all existing fossil-fuelled company cars used by employees for business means. The implementation of the EV pool fleet will see a saving of over 80 tons of CO2e per year. A huge impact on our Net Zero targets.Tackling economic inequality
As a value-add reseller, Softcat outsources the products, services, and solutions through our extensive network of partners, to best suit the needs of our broad client base. We always consider and promote SMEs and local providers where appropriate, particularly for the products and services we offer via the G Cloud framework.
We remain dedicated to improving employability and educational awareness across schools, colleges, and universities to help break down the barriers to joining technology organisations.
We work collaboratively with many schools that are close in proximity to our offices, to ensure we are actively supporting the community as well as schools from lower socio-economic backgrounds.
We visit the schools to talk about the IT sector and the roles in our organisation, as well as promoting work-experience opportunities during the summer. In particular, we actively encourage students from diverse backgrounds to engage in work experience to appreciate the roles available in our sector.
For ambitious school and college leavers, a Softcat Apprenticeship is a great first step into the world of work, with 94% of our apprentices offered a permanent position at Softcat post apprenticeships, which goes to show the amazing opportunity available with us.
We were ranked 1st in IT & Consultancy, and 10th overall in by RateMyApprenticeship.com - Best 100 Apprenticeship Employers 2023-2024 list.
Softcat now also offer 12 month paid internships to University students looking to complete a year in industry as part of their undergraduate studies.Equal opportunity
Our approach to diversity and inclusion is introduced first during our induction training, as part of our Softcat values, outlining responsibility to uphold our principles. This message is reinforced by our process and policies, networks, Allyship Training and Inclusion Awareness campaigns.
Softcat supports diversity and inclusion through various networks including:
- Supporting Women in Business (SWIB)
- The Ethnic and Cultural Network
- The Pride Network
- The Family Network
- The Empowering Disability and Neurodiversity Network (EDN)
- The Faith at Work Network
- Armed Forces & Veterans Network
These networks aim to create a supportive and inclusive work environment for all employees, regardless of gender, ethnicity, sexual orientation, disability, or family commitments.
Our allyship programme, Stronger Together, is a mixture of event and workshop-based training available to all staff. Programme topics include, bias, power, privilege, and being a greater ally.
Inclusion Awareness campaigns include race, disability, sexual orientation, gender, faith, and caring responsibilities. These sessions highlight and celebrate minority groups, through panel sessions, Q&A sessions and training, providing an opportunity to discuss and understand ways to be more inclusive.
Our efforts to improve diversity and inclusion have been incredibly successful. Since 2020, the number of female employees below management level has increased to 35%, and the number of ethnic minority employees rose to 17%.Wellbeing
At Softcat, all employees are provided with access to our multidimensional wellbeing programme which includes flexible work arrangements, free nutritious breakfast, mental health support, employee benefits scheme, health and wellbeing week activities, and online workshops.
Giving back to the community is an innate part of who we are as a company. All Softcat employees are therefore given two volunteer days per year to support a charitable or community cause.
Each of our 10 regional offices also support local charities through fundraising, donations and events. For example, our Manchester office has raised over £30,000 for the WeLoveMCR charity. This funding has supported young, disadvantaged Manchester citizens in gaining qualifications to broaden their work opportunities and supporting local groups in delivering indispensable services that enable community cohesion.
Pricing
- Price
- £0.05 a gigabyte a month
- Discount for educational organisations
- No
- Free trial available
- Yes
- Description of free trial
- You can backup unlimited capacity for 1-month. Underlying infrastructure costs will apply but the CB license will be free.
- Link to free trial
- https://docs.netapp.com/us-en/cloud-manager-backup-restore/task-licensing-cloud-backup.html