Central Networks and Technologies Ltd

Nable Monitoring and Update service

N-Able is used to monitor physical and virtual devices in a customer's networks.

Features

• Remote Access
• Device Management
• Device Reporting
• Patch Management

Benefits

• Allows customers to manage their environment
• Manage multiple devices simultaneously
• Automates software patching across all devices

£2.00 to £3.00 a licence a month

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at john.blackburn@centralnetworks.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

543719378281763

Contact

John Blackburn
07919165280
john.blackburn@centralnetworks.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: N.a
• System requirements:
  • Windows, Linux or iOS workstations
  • Outbound Firewall access to our service

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Weekday tickets are responded to within 4 hours.; Weekend tickets would be responded on Monday.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Via our main website
• Web chat accessibility testing: None
• Onsite support: Yes, at extra cost
• Support levels: We provide a single support level for this software, our support hours are Monday to Friday 8am to 6pm.; ; Support is included in the license cost of this software
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: An agent would need to be installed internally to a customers network; this would allow us to view the environment and enable our monitoring services.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: This would be a manual process competed by Central Networks.
• End-of-contract process: We would remove all devices from our software and remove the agents from client devices.; ; We would ensure no access will remain after the contract has ended.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: Yes
• Description of customisation: Customization would be completed by Central Networks for anything specific requirements by the customer.; ; This would include reporting times and frequencies for their various systems.

Scaling

• Independence of resources: The services is hosted in the cloud and is scaled based on our customer's requirements.

Analytics

• Service usage metrics: Yes
• Metrics types: Access logs to devices.; License usage.
• Reporting types: Reports on request

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: N-Able

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Users would be able to run reports on the devices and information held in the system.
• Data export formats:
  • CSV
  • Other
• Other data export formats: PDF
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99.9%
• Approach to resilience: This service is replicated to a secondary datacenter in case of failure.
• Outage reporting: Email alerting

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Role based access is used. Different permission levels are assigned to different job roles.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: QMS International
• ISO/IEC 27001 accreditation date: 19/05/2014
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Our internal security engineers maintains a list of requirements for development.; ; These are managed through a change process.
• Information security policies and processes: Information is kept in the UK.; Information is encrypted.; Information is only available to a single customers and is not shared; Information is deleted at the end of a contract.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Any changes required for the software are subject of a Change Advisory Board that is attended weekly.; ; This process ensures minimal downtime of the software.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Patches to our software are completed on a monthly basis.; ; In case of an urgent path this will be managed through an emergency change.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Access to the software is monitored on a regular basis. Access to the software is managed centrally and users leaving the business have their accounts disabled immediately.
• Incident management type: Supplier-defined controls
• Incident management approach: Incidents are managed through our internal service desk; any incidents would be escalated to more senior support teams if and when required.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  Central is committed to taking all opportunities to fight climate change by using the most efficient power sources possible and performing remote diagnostics and engineering where possible thus reducing carbon emissions. To sustain and protect the environment, we will: 1. Ensure that waste and pollution is minimised 2. Liaise with other suppliers and customers to facilitate the best possible environmental practices in the manufacturing and installation processes. 3. Discuss environmental issues regularly at the highest levels of the Company. 4. Co-operate with the appropriate authorities and technical bodies in the formation of standards and the means of compliance. 5. Regulate and improve our manufacturing processes to ensure the least practicable impact on the environment, encouraging our employees to help, and investing ahead of legislative requirements. 6. Endeavour to source products and components that can be remanufactured or recycled and have the least impact on the environment in their manufacture or use.
• Covid-19 recovery:

  Covid-19 recovery

  Centrals office is now fully open to employees with some choosing to work from home. We still have restrictions in place in terms of social distancing in the office however there is no longer a need to wear masks at work. We have fully recovered our systems back to pre-covid levels.
• Tackling economic inequality:

  Tackling economic inequality

  Central examines our supply chain to ensure that our suppliers follow a strategy of tacking economic inequality. Procurement of goods and services does not hinder progress. Within this we pay all our employees a living wage and actively encouraging suppliers to do the same, thus ensuring that our employees and our suppliers employees can afford a decent standard of living for their households. We eliminate employee discrimination and again actively encourage suppliers to do the same. We therefore take no notice of age, gender, disability, ethnicity, origin, religion or economic or other status – all have equal access to employment, training and advancement opportunities. We address employee concerns in these areas and again actively encourage suppliers to do the same. We believe that our employees are empowered to voice concerns over unequal treatment or breaches to their rights, and that such concerns are handled appropriately.
• Equal opportunity:

  Equal opportunity

  Central Networks and Technologies Limited (CNT) are an equal opportunities employer. We believe it is wrong to discriminate on grounds of sex, marital status, age, race, colour, religion, national origin, disability or sexual orientation. We believe that our future depends on employing staff of the highest calibre, and we should therefore recruit as widely as possible. The company will therefore provide equal opportunities in terms of recruitment, training and promotion. The company will continually monitor the effectiveness of this policy. Recruitment 1. Jobs will be open to anyone who meets the requirements. Each job will have a precise job description. All items in the job description will relate strictly to the performance of the work. Standards of English, education or qualifications higher than the job strictly requires will not be included in job descriptions. Any selection test will cover only matters relevant to the tasks to be performed. 2. All job advertisements will be free of any reference to sex, marital status, colour, religion, age, national origin or physical limitation unless this is a genuine occupational qualification. Language commonly used, but associated with the sex, e.g., ‘milkman’ will be avoided. All adverts will make clear the company is an equal opportunities employer. 3. Vacancies will be advertised in Job Centres, Careers Offices, Employment Agencies, local newspapers, and publications circulating amongst women, ethnic minorities, and people with disabilities, in order to broaden the field of possible applicants. 4. Job application forms will make it clear the company is an equal opportunities employer and will not include questions regarding marital status or dependants.
• Wellbeing:

  Wellbeing

  Central has a wellbeing framework which is understood company wide and applied. We encourage employees to have control over their own function. What is expected of them is clearly communicated and understood. There are a variety of roles in Central and employees can adapt them selves into roles as they see fit. We have a positive relationships between managers and employees, much as in a customer and supplier relationship. each employee is provided with assessment and supervision at least once a year. Each employee has several training events per year. The office is a safe and pleasant working environment. Central offers a good work./life balance and flexible working methods.

Pricing

• Price: £2.00 to £3.00 a licence a month
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: All services are included during our free trial.

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at john.blackburn@centralnetworks.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.