LUMI AGM UK LIMITED

Lumi Global Secure Online Voting

Lumi Global is a trusted partner for high-stakes meetings and elections, supporting AGMs, council/committee elections, union votes and member decision-making. We provide fully documented, end-to-end verifiable online voting for scheduled elections, conference voting and hybrid formats, delivered as managed service, SaaS or integration, with audit-ready outputs.

Features

• End-to-end verifiable online voting with audit-ready reporting
• Supports elections, AGMs, consultations and formal decision-making
• Multiple voting methods including STV, FPTP and weighted voting
• Secure voter authentication with optional two-factor verification
• Configurable ballots, eligibility rules and electorate management tools
• Real-time turnout monitoring and administrator reporting dashboard
• Email invitations, reminders and results notifications with tracking
• Accessibility-aligned user experience supporting inclusive participation
• Managed service delivery with project management and voter support
• Integration options with existing systems and identity processes

Benefits

• Reduce election administration time through managed end-to-end delivery
• Run secure remote and hybrid voting without on-premise infrastructure
• Improve governance confidence with verifiable results and audit-ready reporting
• Support accessibility and participation through inclusive user experiences
• Quickly issue invitations, reminders and updates from a central dashboard
• Monitor turnout in real time to manage engagement and deadlines
• Reduce operational risk using documented, repeatable election processes
• Control access using role-based permissions and secure authentication options
• Integrate voting into existing organisational workflows and systems
• Provide responsive voter support to reduce internal helpdesk workload

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ben.riley@lumiglobal.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

544072117585764

Contact

Ben Riley
07941673096
ben.riley@lumiglobal.com

About your service

• Service categories:

  Applications

  Collaborative

  • Email
  • Enterprise community
  • Team collaboration

  Conferencing and virtual event

  • Web Conferencing Applications
  • Virtual Event Applications
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: None
• System requirements: Internet enabled device with browser

User support

• Email or online ticketing support: Yes
• Support response times: Lumi Global provides 24/5 support (Monday to Friday) for urgent, election-sensitive matters, supported by our global network of offices. Weekend support can be provided where required as part of the agreed service arrangements for specific events (See SLA documentation for further details)
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Lumi provides a fully managed service with defined support levels aligned to the criticality of each election or meeting.; ; Standard Support (included): We provide a named Account Manager and administrator support Monday to Friday, 9am–5pm (UK time). Support is available via email and telephone for general queries, configuration guidance, and incident triage.; ; Event Support (included where agreed): For live voting windows and time-critical events, Lumi provides enhanced operational support aligned to the agreed timetable. This includes monitoring support, escalation routes, and rapid assistance for urgent election-related matters during the event.; ; Urgent Support: Lumi provides 24/5 support (24 hours per day, Monday to Friday) for urgent, election-sensitive matters, supported by our global network of offices. This is available as an enhanced support option depending on service scope.; ; Out-of-hours / Weekend Support (optional): Support outside the above hours, including weekends and UK bank holidays, can be provided for specific events by prior agreement.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Lumi operates a structured onboarding process to help customers start using the service quickly and confidently. Onboarding is tailored to the service model the customer selects, ranging from SaaS-enabled training and documentation to fully managed, end-to-end event delivery.; ; Our onboarding approach typically includes:; ; Compliance: Confirm data protection requirements, complete onboarding documentation, and agree service access and security arrangements.; ; Welcome: Introduce the delivery team and provide a named Account Manager as the primary day-to-day contact.; ; Consultation: Confirm objectives and requirements, including governance rules, voting methods, eligibility criteria, accessibility needs, and any integration requirements.; ; Planning: Agree the project plan and timetable, configure the service, and confirm communications, branding, and key milestones ahead of launch.; ; Training / Delivery Support: For SaaS customers, we provide administrator training, user guidance and documentation to support self-service operation. For managed events, Lumi provides hands-on configuration, testing, go-live support and monitoring to ensure deadlines are met and the event runs smoothly.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: At the end of the contract, users can extract their data through an agreed offboarding process. Lumi will provide data exports in commonly used formats (for example CSV and PDF) covering relevant election configuration, audit logs and reporting outputs. Data extraction can be requested via the Account Manager or support team throughout the period of the event, and will be completed in line with agreed timescales and data protection requirements. All reporting is encrypted and transfered via SFTP
• End-of-contract process: At the end of the contract (or following completion of an event), Lumi will support an offboarding process to ensure the service is closed in a controlled and auditable way. We will complete a post-event review with the customer, confirm delivery against the agreed scope and timetable, and provide final reporting outputs. Where relevant, we will also provide a summary of any voter support activity and agreed operational notes.; ; Customer data will be retained and deleted in line with the contract terms, agreed retention periods, and applicable data protection requirements. Where required, Lumi will provide written confirmation of deletion.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The platform is device agnostic and will scale automatically and dynamically to the browser screen size.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Lumi is provided through a web-based interface for administrators and voters (accessible via standard web browsers on desktop and mobile devices).
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: - Manual accessibility audit conducted by Silktide; - Wave tool (https://wave.webaim.org/); - Silktide tool (https://silktide.com/); - Lighthouse tool (https://developer.chrome.com/docs/lighthouse/overview)
• API: Yes
• What users can and can't do using the API: Lumi can provide API access to support integrations with customer systems (for example, identity, membership/CRM, and data exchange), subject to agreed scope and security controls.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Lumi can be customised to reflect the customer’s requirements and branding throughout the platform , including:; ; • Branding: logos, colours, imagery and styling; • Content: on-screen text, guidance, help content and downloadable documents; • Languages: multilingual configuration where required; • Voting setup: ballot structure, voting method, eligibility rules and deadlines; • Communications: email templates, messaging and redirect links after voting; • User experience: accessibility options and device-optimised layouts; ; Customers provide requirements and content during onboarding (or per event). Lumi configures the service and provides a preview link for review and approval. Changes are confirmed with the customer before go-live.; ; Customisation is completed by Lumi’s delivery team as part of the managed service. Customer administrators can manage agreed event settings (for example, voter communications and reminders) through the administrative interface, subject to role-based permissions.

Scaling

• Independence of resources: Lumi protects customers from the impact of other users’ demand through a combination of platform design and operational controls. The service is hosted in a scalable cloud environment with capacity management, monitoring, and performance controls to maintain availability during peak periods. We plan and provision capacity in advance for high-stakes events, apply rate limiting and workload controls where appropriate, and actively monitor live voting windows to ensure consistent performance for all users.

Analytics

• Service usage metrics: Yes
• Metrics types: Lumi provides service metrics to support operational oversight and post-event reporting. Metrics can include:; ; • Participation/turnout metrics (overall turnout, turnout over time); • Delivery metrics (emails issued, delivery/bounce rates where applicable); • Engagement metrics (open and click-through rates for communications); • Authentication metrics (successful/failed logins, verification events); • Support metrics (volume of voter queries, response times, resolution status); • System performance metrics (availability, error rates, event monitoring logs); • Audit and integrity metrics (audit logs and verification outputs where applicable); ; Metrics are available via administrative dashboards and/or provided as exportable reports, depending on the service configuration and customer requirements.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: Lumi supports data exports through a controlled, secure transfer process. We use an encrypted file transfer solution to provide secure delivery, audit trails, and user notifications. Access is restricted to authorised client contacts and is provided only once the relevant data protection agreements are in place. Exported files are encrypted at rest and in transit, and access is controlled via secure authentication. All data export and transfer activities follow Lumi’s ISO 27001-aligned information security processes.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Lumi aims to maintain 99.99% platform availability, excluding planned maintenance where agreed in the contract. Availability is defined as users being able to access the meeting and participate, including voting on resolutions and viewing embedded broadcasts where Lumi is the broadcast provider, or where it is proven that Lumi is at fault. ; ; To support continuity, Lumi operates the service on resilient, load-balanced infrastructure with monitoring and operational processes designed to maintain performance during peak demand. Where failover is required, the service is designed to support recovery and continuity through redundancy and controlled restoration processes.; ; Lumi provides structured incident management with severity-based response targets. For Level 1 (Critical) incidents, Lumi provides a first response within 1 hour, including an estimated time to resolve, and provides follow-up updates at least every 2 hours until resolved. ; ; If Lumi fails to meet the service levels outlined, we will explain the reason for the failure and implement corrective actions where applicable. ; ; Any service credits or refunds relating to availability are handled in line with the customer’s contract terms and agreed commercial arrangements.
• Approach to resilience: Lumi is designed for resilience through a combination of scalable cloud infrastructure, operational monitoring, and defined recovery processes to maintain service continuity during peak demand and unexpected events. The service uses load-balancing and capacity management to accommodate spikes in usage and reduce the risk of performance degradation during critical voting windows.; ; Lumi continuously monitors platform health and performance and operates an incident management process with defined escalation routes for time-critical events.; ; To support recovery, Lumi maintains backup and restore capabilities and has documented business continuity and disaster recovery arrangements. The service is designed to support restoration of the database, including granular record recovery where required. Recovery objectives and backup schedules are defined to support continuity and timely restoration in the event of an incident.; ; Details of the datacentre architecture, redundancy model, and failover design can be provided on request to support customer assurance and security requirements.
• Outage reporting: Lumi reports outages through a structured incident communications process. Customers are notified by email via their named Account Manager and/or the support team, with regular updates for active incidents and confirmation once service is restored. For time-critical events, updates can also be provided via agreed escalation channels (for example telephone).; ; Where required, outage reporting and incident communications can be aligned to the customer’s preferred contacts and governance processes.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Other user authentication: Users authenticate using secure, voter-specific credentials appropriate to the event configuration. This can include username and password, one-time access codes, and optional multi-factor authentication for additional assurance. Lumi also supports identity federation using SSO (including SAML) where required. Authentication controls prevent duplicate voting by ensuring each eligible user can only cast a valid vote once. Where access is managed through controlled communications, users may receive a single-use secure link or code to simplify access while maintaining security and auditability.
• Access restrictions in management interfaces and support channels: Lumi restricts access to management interfaces and support channels using role-based access control and least privilege. Administrative access is granted only to authorised users and limited to the permissions required for their role. Access is protected through secure authentication, with multi-factor authentication used where appropriate, and privileged access tightly controlled. Support channels are restricted to authorised customer contacts and Lumi personnel. Requests involving configuration changes, access rights, or sensitive data are validated before action is taken. Access is reviewed periodically and removed promptly when no longer required. Administrative activity is logged to support traceability and investigation where needed.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Lumi follows an Information Security Management System (ISMS) aligned to the ISO/IEC 27001:2013 framework. Our information security policies and processes are designed to protect the confidentiality, integrity and availability of information, including personal data, and apply across Lumi and its subsidiary companies.; ; Our policy framework includes documented processes covering areas such as access control, asset management, risk management, information classification, acceptable use, encryption, secure software development, logging and monitoring, change management, backup, business continuity, supplier security, and incident response. We operate a risk-based approach with regular review, monitoring and continual improvement, supported by internal and external audits, staff training and awareness, and defined roles and responsibilities for information security.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Lumi operates a formal configuration and change management process to ensure changes to software, infrastructure and documentation are controlled, traceable and risk-assessed. All changes are logged in a central change system and linked to an authorised change request and Azure DevOps/TFS ticket, providing an audit trail from request through investigation, implementation, testing and release. Releases are version-controlled and recorded using unique release notes. Changes are reviewed and approved by Change Advisory Board, including senior technical and security leadership, and assessed for priority and security impact. Testing is proportionate to risk, including regression testing where required. Emergency changes follow retrospective approval.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Lumi operates a structured threat and vulnerability management process to identify, assess, prioritise and remediate vulnerabilities across systems and cloud resources. We assess threats using internal monitoring, vulnerability scanning, and external threat intelligence. Findings are risk-rated using severity scoring (CVSS), scale of impact, business criticality and existing controls, with compensating controls applied where required. Patches and updates are prioritised by severity (Critical, Important, Moderate, Low), tested before deployment, and rolled out under controlled change management. Emergency patching is expedited where necessary. After remediation, systems are re-scanned to confirm vulnerabilities are resolved. We monitor vendor advisories, CVE sources and trusted security.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Lumi operates protective monitoring through continuous service monitoring, security alerting, and review of audit and access logs. We monitor for suspicious activity such as repeated failed logins, unusual access patterns, unexpected privilege changes, and abnormal service behaviour during critical event windows. If a potential compromise is identified, it is escalated through our incident response process. We investigate and validate the alert, contain the issue where required (for example restricting access, disabling accounts, isolating systems, or applying emergency changes), preserve evidence, remediate the root cause, and implement corrective actions. For critical incidents, we provide a first response within 1 hour.
• Incident management type: Supplier-defined controls
• Incident management approach: Lumi operates a defined incident management process to ensure incidents are identified, assessed, contained and resolved in a controlled and auditable way. We maintain pre-defined procedures for common events such as suspicious emails, suspected unauthorised access, malware, loss of devices and service disruption, with clear escalation routes and responsibilities. Users report incidents via agreed support channels (email and telephone), and Lumi staff can also raise incidents internally through the information security function. We provide regular updates during active incidents and, where required, an incident report covering the incident, impact, actions taken, resolution and corrective/preventative measures.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 5%
• Between £250,000 and £500,000: 7%
• Between £500,001 and £1,000,000: 10%
• Between £1,000,001 and £2,500,000: 12%
• Between £2,500,001 and £5,000,000: 15%
• Over £5,000,001: 18%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: Friday 29 August 2025
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: B77197b1-3f4d-4f9c-bd82-4f931fb130d4
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 4b0b407f-1df7-4612-9ca7-f3a7931c3a81
• Other security certifications: Yes
• Any other security certifications: SOC2 Type2

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ben.riley@lumiglobal.com. Tell them what format you need. It will help if you say what assistive technology you use.