SEARCHABILITY (NS&D) LIMITED

Searchability NS&D Software

We provide technically qualified resource, resource augmentation and SoW across a range of Service offerings.

Features

• Innovative resource management solutions
• Deployment of multiciliary teams
• Deployment of SME resource
• Deployment of SC & DV cleared resource
• SC & DV cleared team deployment

Benefits

• Reduces time to deploy
• Cost effective low markup, removal of layers of margin
• Full teams or single resources can be mobilised
• Easy resource management

£450 to £1,200 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at will.roebuck@searchability.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

544508230081394

Contact

William Roebuck
01172840050
will.roebuck@searchability.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: None, we can provide resources at short notice and have fall back plans and disaster recovery plans in place
• System requirements: None

User support

• Email or online ticketing support: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Onsite support
• Support levels: We provide resource to cover all support levels and across engineers and managers / technical account managers
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Onsite training, online training, launch calls, weekly calls, scheduled visits
• Service documentation: No
• End-of-contract data extraction: The data remains the property of the buying body and we hand over all data upon contract ending
• End-of-contract process: We hand over all work completed

Using the service

• Web browser interface: No
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: Yes
• Description of customisation: We can work to accommodate all requests

Scaling

• Independence of resources: The buying body would be contractually prioritised

Analytics

• Service usage metrics: Yes
• Metrics types: Timesheets to show time and materials; SoW delivery reports
• Reporting types:
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: Never
• Protecting data at rest: Other
• Other data at rest protection approach: Resource adheres to buyers protection of data at rest policy
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Resource exports for you
• Data export formats:
  • CSV
  • ODF
• Data import formats:
  • CSV
  • ODF

Data-in-transit protection

• Data protection between buyer and supplier networks: Other
• Other protection between networks: Resource adheres to government body in question's regulations
• Data protection within supplier network: Other
• Other protection within supplier network: Resource works to buying government body's needs

Availability and resilience

• Guaranteed availability: Account manager available 24/7; Assigned resource available as per buying body's agreement
• Approach to resilience: The resource typically works on buying body's network
• Outage reporting: Email

Identity and authentication

• User authentication needed: No
• Access restrictions in management interfaces and support channels: As per buying body's request
• Access restriction testing frequency: Never
• Management access authentication: 2-factor authentication

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: No
• Security governance certified: No
• Security governance approach: We have Cyber Essentials certification; We have a Security Governance policy that is taught upon induction
• Information security policies and processes: Differing, as per buying body's requests

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: As per buyer's requests
• Vulnerability management type: Undisclosed
• Vulnerability management approach: We are alerted by third party service and we deploy no later than the end of the day
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: As per buying body's request
• Incident management type: Undisclosed
• Incident management approach: As per buying body's request

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Tackling economic inequality

  We have a Diversity & Inclusion policy as well as D&I officers and we take an active roles in making sure there is 0 inequality in our business and promote how external business can do the same.

  Equal opportunity

  We have a Diversity & Inclusion policy as well as D&I officers and we take an active roles in making sure there is 0 inequality in our business and promote how external business can do the same.

  Wellbeing

  We have a 'Third Thursday' for all of our employees where on the third Thursday of every month we run different well being sessions which run from mental health workshops to financial advise workshops to providing body measuring workshops, all ran by proffesionals.

Pricing

• Price: £450 to £1,200 a unit a day
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at will.roebuck@searchability.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.