Resillion

Performance Engineering and Testing

Resillion's Performance Engineering and Testing Service is designed to address load and performance requirements at every stage of a product life cycle. It covers input to solution definition and design, early testing of technical capabilities, end-to-end testing of user experience and on-going monitoring of live operation.

Features

• Full life cycle performance engineering and testing services
• Service fully aligned to customer's business requirements
• Ability to build performance driven test strategies
• Collective agreement of performance targets, advising and system tuning
• Consultants experienced in using all the latest tools and techniques
• Proven open-source frameworks for performance testing acceleration and optimisation
• Service able to be on-demand in line with customer's demands
• Consultative and collaborative approach to ensure we meet customer needs
• Operational performance monitoring using synthetic user journeys
• Able to facilitate 24/7 real time monitoring UK or Global

Benefits

• Customers benefit from Resillion's deep expertise in performance test delivery
• Able to deploy our strategic alliances with leading tool vendors
• As a service and pay per use service options
• Proprietary processes and techniques to generate load access geographies
• Provide scale and stress models supporting ramp-up and marketing plans
• Able to apply expertise in architecting complex performance test solutions
• Experts in deploying risk driven performance test approaches
• Covers the full life cycle from planning through to operation
• Offshore capability ensures cost effective solution

£350 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at robert.maxfield@resillion.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

544626552786519

Contact

Robert Maxfield
01698 464 280
robert.maxfield@resillion.com

Planning

• Planning service: Yes
• How the planning service works: Ensure that cloud hosting or software is scaled to support anticipated demand and that auto-scaling capabilities work as intended.; ; Services cover building test strategies plus ensuring accurate and thorough planning and estimating techniques are deployed for all test phases throughout the SDLC. This can be via a consultative approach to improve test strategy/plan and estimating techniques or actually undertaking the build of the strategies and plans and estimating activities on behalf of the client.; ; Planning activities can cover a variety of topics such as performance risk assessments, project objectives, scope, functional, non-functional, tools, data, environments, test asset management, roles and responsibilities (testing and interrelated disciplines), succession planning, RAID logs, test approaches, reusability, advanced test techniques, risk based testing, defect management, test case and script management, reporting, quality gates. ; ; Also involved in the planning of the analysis and quality assurance of functional and non-functional Business requirements.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Load and performance risk assessments
  • Defining and implementing mitigating strategies for load and performance
  • Implementing non-functional assurance and testing within DevOps
  • Non-functional, requirement-focused input to solution design
  • Definition of non-functional requirements and acceptance criteria
  • Load and performance tools selection and implementation
  • Early technical testing of non-functional requirements
  • End-to-end user experience testing of non-functional requirements
  • Defining and implementing non-functional test frameworks
  • Load, performance, volume, soak / endurance, stress and spike testing

Training

• Training service provided: Yes
• How the training service works: Our training courses enable customers to build and develop their cloud testing capability through practical training, mentoring and knowledge transfer solutions. Ranging from fundamental principles through to advanced techniques our courses are designed and run by testing professionals with real world experience, accelerating testing skills beyond the ISEB/ISTQB syllabus.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Resillion focuses on ensuring the quality / output of a customer's systems is not impacted by migrating from one cloud service to another. This is covered by several of our G Cloud Services including:; >Managed Testing; >Regression Testing; >Performance Testing ; >Functional Testing; >Device Testing; >Test Automation; This focuses on testing like for like cloud services or where there are additional new elements or replacements elements within the new cloud based system. Resillion also provides cloud based data migration support via its Big Data Testing Service.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Managed Testing
  • Regression Testing
  • Performance Testing
  • Functional Testing
  • Device Testing
  • Test Automation
  • Big Data Testing

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: As a pure play testing company our primary focus is to support our clients to undertake quality assurance based testing. This is achieved via a variety of service approaches which follow the Resillion mantra of:; 1) Working in partnership with the client following clear and measurable service objectives; 2) Services are overseen by a Service Delivery Manager and underpinned by Service and Quality Plans; 3) Clear and concise reporting enables the client to understand progress against plan ; 4) Resillion works with the client's IT, Business and third-party teams to ensure the best test coverage is achieved.; Resillion offers a full portfolio of proven cloud based testing services covering Test Consultancy, Managed Testing, Functional/Non Functional Testing, Training, Onsite/Offsite and specialist testing (e.g. Device Testing). These services are underpinned by over 300 flexible test experts who are supported by proven test collateral. ; Resillion provides a dedicated cloud based Performance Test Service which is designed to identify, target and solve performance based defects at any stage of the cloud driven SDLC. Services include Load, Stress, Volume, Soak, Scalability Testing and Risk and Capacity Planning.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
  • Other
• Other security services:
  • Security Certification Services for ISO27001 and Audit Certification ISAE3000/3402.
  • Security Awareness and Training Services.
• Certified security testers: Yes
• Security testing certifications:
  • CHECK
  • CREST
  • Other
• Other security testing certifications: Cyber Essentials Plus

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Resillion provides an ongoing support approach enabling you to utilise our expertise on an on-demand basis for the majority of our services. This enables you to plan more effectively and efficiently for both planned and ad-hoc work packets. Resillion provides a one-stop shop approach to Quality Assurance and covers all testing requirements for our clients own internally built systems as well as Commercial off the Shelf packages. Each client is supported by a Client Delivery Executive (CDE) who oversees the client engagement ensuring we provide the necessary combination of skills, expertise, tools and application of continuous improvement initiatives. The CDE also ensures that each engagement is correctly resourced for both current and future needs from a skills match, role, team make-up and soft skill perspective. In summary Resillion can provide you with a completely flexible service that meets your ongoing requirements no matter what form of quality assurance support you require.

Service scope

• Service constraints: No constraints - This service is available onsite and offsite via our UK Regional Technology Centres (Glasgow, Manchester, Birmingham) and through our Global Technology Centre in Bengaluru India or via a combined onsite / offsite model.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Email-based support available within core working hours (Monday to Friday, 9am-5pm). Typical response within 8 working hours. Heightened support available with prior agreement (typical 1 hour turnaround).
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Web chat is available through the Resillion web chat Icon.
• Web chat accessibility testing: Resillion undertakes ongoing behavioural usability and accessibility testing of its website to ensure it can be used by all users.
• Support levels: Support level types: Email, Phone, Onsite. Support accessible to any third-party suppliers: Yes. Support availability: 9 to 5 with additional support provided on request. Support response times from 1 hour. Incident escalation process available: Yes. Support costs: For offsite cloud services support costs are included within the daily charge rates for the Resillion resources assigned to the relevant contract - please see the relevant pricing document and supporting SFIA Rate Card. The need for support based management roles is also dependent on the service selected - please see the relevant pricing document for role descriptions.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Approachable Certification (Registered ISO Auditor)
• ISO/IEC 27001 accreditation date: 10/09/2019
• What the ISO/IEC 27001 doesn’t cover: Our ISO 27001 certification does not include client systems managed by clients IT teams or other third parties.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • Crest
  • Check

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Fighting Climate Change - Greener Initiatives - Resillion encourages all its staff to ‘think’ green (e.g. cycle to work). We have introduced initiatives within all Resillion offices aimed at reducing our carbon footprint and have been approved for ESOS (Energy Savings Opportunity Scheme). These include promoting a ‘print only if absolutely necessary’ policy, to reduce the need for print paper and ink cartridges. Resillion re-cycling points in our offices reduce landfill and support ‘re-use’. Our environmental policy and associated procedures cover how we improve our energy efficiency, including reducing water usage and to encourage staff to consider greener transport means/car sharing for commuting. Our ISO (9001 and 27001) processes ensure that our Environmental policies and processes are reviewed every year. Resillion commits to supporting any green or environmental initiatives promoted or implemented by our customers and clients, including Resillion employees working on local community projects.

  Covid-19 recovery

  In recovery from the COVID pandemic we found it key that we continue to support the economic recovery by recruiting locally, this approach has several benefits:;  It improves the concomitant wellbeing within the locale;  It helps maintain a work/life balance for the employee in a challenging time;  It reduces the environmental impact by reducing the need to commute long distances.; Resillion recognises that since the pandemic ways of working have gone through a massive cultural shift. As we moved out of the pandemic, Resillion was committed to ensuring that any transition back to ‘normal’ was carried out in a fair and considerate way. Resillion adopts a flexible, hybrid way of working so that we can flex to our customers way of working. We support our employees by providing regular 1-2-1 sessions that provide a medium for our people to highlight their concerns, allowing us to adjust their working patterns so that they can support themselves and their family’s needs. We also utilise Perkbox’s ‘Wellness Hub’ which we make available to our staff and which proved invaluable as we emerged from the impact of Covid.

  Tackling economic inequality

  Resillion is recognised as the testing employer of choice with an excellent reputation. We leverage this in our proactive resourcing strategy. Key aspects of this are:;  An active programme of recruitment to bring new and local talent into the organisation. By implementing recruitment best practice and meeting the five foundational principles of quality work set out in the Good Work Plan, we attract great candidates from all backgrounds, minimise staff turnover and improve client project efficiency.;  We source local suppliers (to each of our offices). This helps us support the local community and infrastructure and helps build a stronger economic environment within the local community as well as fostering opportunities for growth.;  Our SQA Customised Award graduate programme is designed to attract new talent into the workforce. There are no barriers, and we actively encourage applications from individuals from all walks of life, no matter what their background is.;  We commit to new engagement with local universities, collaborating with students on minimum 4 final year/graduate projects providing senior technical support and mentoring, computer hardware and access to software. This includes working with universities within the UK to promote awareness of careers and recruitment opportunities relating to known skills shortages concerning software testing and cyber security.;  We support refugees, including those from Ukraine, Yemen, and other war-torn countries, by offering laptops so that they can take part in courses which help them get jobs and a better life.

  Equal opportunity

  Resillion is very active in progressing its diversity and BAME ratios and is compliant with all relevant legislation. This is highlighted by the following:;  44% women at Board Level across UK, 31% of our workforce is from a BAME background ;  Our internal recruiters have annual female, BAME and disability targets to meet;  We provide fair employment terms and above National living wage for all employees ;  We have signed up to the Armed Forces Covenant to help create further employment opportunities and support for those Veterans and military personnel who face barriers to employment.;  We have achieved the Investors in Young People Gold Award year on year since 2017;  All Employees have targets for CO2 and Diversity;  We have an active Youth Forum Group supported by Director level mentors who have a direct impact on determining our approach to ongoing recruitment, training and welfare of new recruits.

  Wellbeing

  Our greatest asset is our people and we recognise the importance of employee health and wellbeing. We support our staff as follows: • Employee Assistance Program – professional counselling/mental health and wellbeing • A growing community of mental health first aiders to provide pastoral support and signposting to external support for any colleagues who require our help. We provide a confidential wellbeing address which is accessible to all colleagues – where they can reach out to a mental health first aider. • The provision of Perkbox’s ‘Wellness Hub’ which we make available to our staff and which proved invaluable as we emerged from the Covid pandemic. • Long term sickness cover – we ensure illness does not impact financial commitments or taking care of dependents • Death in service benefit – dependents receive a significant sum, making the loss less financially challenging • Follow your heart scheme – staff receive up to £1,200 and 5 days in matched funding/holiday for personal development activities. • We undertake charity fund raisers such as the Tough Mudder 15k event. Funded entirely by Resillion we raised £1,330 towards The Aortic Dissection Charitable Trust • Cycle to work scheme – improve physical health and wellbeing • Inclusivity workshops / monthly feedback sessions • The management team discuss the importance of mental health and wellbeing at our quarterly meetings with all colleagues and importantly role model behaviours to demonstrate this, for example, avoiding meetings over lunch to enable colleague to take a physical break from their computer • We recognise that many employees have family or caring commitments that cannot always be catered for during the working day. Whilst we have commitments to our clients, we allow employees the flexibility (time-off, working from home etc) so that they can maintain a healthy work/life balance.

Pricing

• Price: £350 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at robert.maxfield@resillion.com. Tell them what format you need. It will help if you say what assistive technology you use.