IB Boost
Application Support and Maintenance Services
IB Boost provides customisable support and service management for cloud-based software and technical resources of any nature. Our core services follow ITIL and cover the spectrum of incident, problem, change and release management processes. We’re experts in a variety of cloud platforms including AWS, Azure, GCP and private environments.
Features
- Incident management, problem management and change management
- Release management: automation and DevOps practices
- Programme transformation and business process revision
- Operational tooling and configuration
- Cloud application support experts in AWS, Azure, GCP, etc.
- Service management and reporting
- Resource usage optimisations: cloud and on-premise
- Environment management and monitoring
- Security and application patching and reviews
- Technical and functional UK-based support 24/7
Benefits
- Experienced resources used to high-pressure environments
- Understanding of leading-edge movements and the related tooling (e.g. DevOps)
- IB Boost software allows rapid development and implementation of solutions
- Experience in system automation/testing to continually improve operational services
- Cloud-ready solutions for migrations and transformation programmes
- Around the clock support from a UK-based support team
- Focus on automation and avoiding manual tasks
- Tight SLAs and rich dashboards and reports
- Improved uptime and visibility on service health
- Cloud platform expertise with cost and performance optimisation know-how
Pricing
£550 to £1,000 a unit a day
Service documents
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Framework
G-Cloud 14
Service ID
5 4 4 9 2 9 0 6 4 9 2 0 4 6 7
Contact
IB Boost
Nicholas Goodley
Telephone: +44 118 230 1337
Email: tenders@ibboost.com
Planning
- Planning service
- Yes
- How the planning service works
- We have experience with helping to guide UK government agencies through cloud transformations of services and applications and are involved in all aspects of the cloud implementation process. From workshops and design and planning sessions, to document and migration plan writing exercises, IB Boost can aid the cloud transformation process from a number of angles from a solution design and architecture perspective, as well as taking into account the domain specific requirements and usage discovered through business analysis processes.
- Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
-
IB Boost can provide training for cloud software and hosting services of any nature where we are the authors of the software in question or where, through usage and experience, we have developed an exceptional competency in. Training may be on anything from our own software (OCTANE and ORQA), to third-party testing tools (such as Selenium WebDriver, Jasmine, Karma, Protractor, JMeter, HP UFT) to cloud infrastructure management and distributed systems and tools to manage such systems (like Docker, Packer, Terraform, Ansible, Jenkins, etc).
IB Boost consultants are versed and certified in a number of practices and services in the cloud domain and being a partner of AWS, we have access to resources to help this training even if it spreads across several domains. - Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- IB Boost has significant experience in migrating both data and whole applications and platforms from one private or cloud application platform to another in various domains, across both the public and private sectors. Our tooling, processes and experience from a variety of projects places us as experienced migrators of data in the cloud age and we have documentation and other projects accelerators alongside our own software tooling to ensure the success and speed of these migrations.
- Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
-
IB Boost are leaders in the domain of automated testing, with a particular focus on the ability to test cloud services, from APIs, to rich web applications. IB Boost's own OCTANE platform permits scalable performance load testing of various web services and applications and we have a deep experience of testing complex software and processes in both the public and private sector.
IB Boost can provide consultancy and advisory services on testing strategy featuring cutting edge approaches and tooling to ensure that migration to the cloud is a success. From templates for tests, to software tooling scripts and experience with the latest proprietary and open-source test tooling software, IB Boost can provide a comprehensive testing service that focuses on cost efficient, reliable and maintainable automation.
This testing automation extends to performance testing, with our distributed cloud testing automation platform, OCTANE, demonstrating our ability to scale up tests to any volume.
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
- Our support services include all of IB Boost's software (ORQA and the full OCTANE suite), any software built utilising these, all cloud-based services from AWS, Azure and Google Cloud Platform, and most of the primary web and Java stack development platform stacks and toolchains (such as Jenkins, Nexus, Git, Ansible, Puppet, Terraform, Docker, Packer, Vagrant). Our support services include the ability to manage platforms running in the cloud, whether public, private, or hybrid, from both a technical and functional operational perspective.
Service scope
- Service constraints
- Our support teams are based in the UK and New Zealand. All remote services can be provided from UK with options for restricted monitoring-only service management being able to be provided from remote locations. For locations within the M25, we can provide on-site services on a temporary basis however for permanent ongoing service operations we can only provide this via remote operation (using approved remote connection approaches).
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Standard SLA terms down to 30 minutes for P1 events and longer for less severe priorities. For non-critical questions, typical turnaround is within a day dependent on complexity.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AA or EN 301 549
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- Web chat
- Web chat support availability
- 9 to 5 (UK time), 7 days a week
- Web chat support accessibility standard
- WCAG 2.1 AA or EN 301 549
- Web chat accessibility testing
- None
- Support levels
- Service levels are configurable according to client requirements. Service desk, email, phone, live chat, and on-site support are available. Support is accessible to third-party suppliers. 24/7 to 9-5 to on-demand support models available with standard support P1 response times of one hour and incident escalation options, as needed. We provide a cloud support engineer during UK business hours and a technical account manager for out-of-hours escalation.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Developed Vetting (DV)
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
At IB Boost, our Environmental Commitment and Net Zero Strategy are integral to our operations. We prioritise sustainability and strive to minimise our environmental impact. Our approach goes beyond compliance with regulations; we actively seek to exceed standards and collaborate with suppliers who share our commitment.
Our Environmental Policy guides our decision-making, ensuring we proactively address environmental impacts. We assess and mitigate emissions throughout our operations, aiming to eliminate harm wherever possible. Collaborating with environmentally responsible suppliers is crucial. By selecting partners who share our values, we foster a collective effort to reduce emissions in our supply chain.
Our goal is to achieve net zero emissions well before the UK's target for 2050. Strong leadership support drives this commitment, evidenced by our transition to a remote-first company. This shift has significantly reduced our carbon footprint and greenhouse gas emissions.
For our environmental strategy to succeed, it must be integrated into every aspect of our company culture. Directors and Line Managers play a pivotal role in ensuring employees understand and implement our strategy. We communicate objectives, action plans, and achievements regularly through team meetings and email bulletins.
In summary, IB Boost is committed to environmental responsibility and achieving net zero emissions. Our strategy encompasses proactive measures, collaboration with suppliers, and strong leadership support. By prioritising sustainability in our day-to-day operations, we aim to make a meaningful contribution to combating climate change.Covid-19 recovery
In response to the challenges posed by the COVID-19 pandemic, IB Boost has maintained its commitment to employee health and safety while supporting wider recovery efforts. IB Boost has implemented a fully remote working model since the government issued guidance in March 2020. We swiftly transitioned to a fully remote working model to safeguard our employees and minimise the risk of virus transmission. This proactive approach ensured business continuity without interruption.
As we enter 2024, we continue to operate under this remote working model, prioritising the health and well-being of our employees. This flexibility not only supports ongoing COVID-19 recovery efforts by reducing the risk of any future virus transmission but also aligns with our commitment to sustainability and climate change mitigation by minimising unnecessary travel.
Throughout this period, we have remained dedicated to supporting our employees' physical, psychological, and financial well-being. In addition to our remote working initiatives, we have implemented measures such as a private medical insurance plan to alleviate strain on public health resources and provide comprehensive support to our team members.
Our ongoing efforts to promote employee health and well-being, combined with our commitment to sustainability and climate action, underscore our dedication to delivering social value and contributing positively to the broader community. More details on our initiatives can be found in our Wellbeing statement.Tackling economic inequality
IB Boost is deeply committed to addressing economic inequality through various initiatives beyond fair wages and ethical procurement practices. In addition to ensuring that all our employees receive at least the London Living Wage, we provide opportunities for skill development to all our staff to empower individuals from all backgrounds.
Our Modern Slavery Statement, available on our website, outlines our opposition to any form of slavery, servitude, forced labour and human trafficking. Our efforts to combat modern slavery extend beyond our own operations to our entire supply chain. We seek out businesses whose values align with ours and prioritise new, small and minority-owned businesses where appropriate. We are advocates of innovative technologies and aim to deliver these to our clients at lower costs.
To further promote economic equality, we support community initiatives and charitable organisations where possible. We are working to establish relationships with charities for the purpose of equipment donation. By providing resources to local communities, we aim to contribute to initiatives to create opportunities for economic advancement and social mobility.
We also recognise the importance of diversity and inclusion in fostering a more equitable society. We work hard to create a culture of belonging where everyone feels valued and respected, regardless of their background or identity.
Through these multifaceted approaches, IB Boost strives to contribute positively to tackling economic inequality and building a more just and equitable society for all.Equal opportunity
IB Boost’s success depends on each and every person working for us, and we recognise the importance of fostering diversity and inclusivity within our workforce to drive innovation and enhance productivity. We remain committed to encouraging equality and strive to create a positive, fair and respectful working environment free of discrimination across all protected characteristics.
To stay informed about prevailing challenges and disparities in employment, skills, and pay, we actively monitor market trends and industry developments. For example, we acknowledge the persistent gender disparity in STEM fields. By staying informed, we can adapt our approach to address emerging issues effectively.
We have implemented robust measures to tackle inequality within our workforce. These measures include adhering to equal opportunities policies in all aspects of recruitment and employment, including but not limited to interviewing, advertising, promotions, social activities, training, employee development, compensation, performance appraisals, grievances and disciplines, and terms and conditions of employment.
We make sure our employees can address any concerns (personal or otherwise) about potential discrimination at IB Boost safely and confidentially. These concerns are addressed promptly with thorough investigations carried out. Employees who are found to be discriminating against others will be liable to disciplinary action, including dismissal.
Our flat hierarchical structure also fosters open communication, transparency, and merit-based advancement, further supporting our commitment to equality and fairness.
Our dedication to promoting equality extends beyond our internal operations to our engagement with suppliers and partners. We prioritise working with organisations that share our values and commitment to diversity, ensuring that our supply chain reflects our commitment to social responsibility.
By fostering an inclusive work environment, promoting equal opportunities, and actively addressing inequality, we strive to create a workplace where all individuals are valued, respected, and empowered to reach their full potential.Wellbeing
At IB Boost, the wellbeing of our employees is an intrinsic part of our overall business strategy. We remain committed to supporting the health and wellbeing of our employees in any way we can. This can include their physical, psychological, and financial wellbeing. We recognise the importance of providing comprehensive support to ensure our employees feel valued and empowered.
In response to the challenges posed by the COVID-19 pandemic, we swiftly transitioned to a remote working model, which we continue to operate today. We have implemented various measures to support our employees during this time, including providing fully paid sick leave, paid time off for vaccination appointments, and flexible working arrangements to accommodate individual needs such as childcare. Regular communication and updates on the health of the business help alleviate any anxiety over job security, fostering a supportive and inclusive work environment.
Our recruitment, development, and retention processes are guided by inclusive and accessible practices, ensuring that all individuals, including those with disabilities or health conditions, feel welcomed and supported. We invest in our employees' physical and mental health by offering a private medical plan with options for mental health and wellbeing support. Additionally, we promote resources and initiatives that contribute to a healthy work environment and encourage strong relationships among employees.
Our Health and Safety policy ensures compliance with relevant legislation and best practices in all countries where we operate, with regular reviews to address evolving risks and regulations. We measure staff engagement through feedback mechanisms and assessments over time, fostering open communication and trust between employees and management. Any concerns related to employee health and wellbeing are handled with the utmost confidentiality and sensitivity, with prompt action taken to address issues and ensure the wellbeing of our workforce.
Pricing
- Price
- £550 to £1,000 a unit a day
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at tenders@ibboost.com.
Tell them what format you need. It will help if you say what assistive technology you use.