Axon Public Safety UK Limited

Fusus by Axon

Fusus by Axon is an open ecosystem that integrates all public safety assets. It can integrate with any data source, such as pulling in public and private video feeds by utilising and unifying existing equipment. It enables public safety personnel to function more efficiently creating a common operating picture.

Features

• Mutual Aid Access to Video/Chat for Locally-Connected Agencies
• FūsusAnalytics: Crime and incident heat mapping and analysis platform
• FūsusNOTIFY: SMS text service provides text notifications to community
• LiveLink: SMS link to access feeds without requiring native app.
• FūsusREGISTRY: Custom website portal to register privately-owned cameras.
• FūsusTIPS: SMS text communications of pictures, audio and video
• FūsusALERT: Panic alerting with geolocation of persons in distress
• FūsusOPS: iOS/Android app for user communication with others
• FūsusVAULT: CJIS-compliant evidence vault for evidence storage

Benefits

• Roles and permissions can be granted on granular level
• FususONE allows unlimited seat licenses
• Fusus is technology agnostic; eliminating need for hardware overhauls
• Fusus’ open API is compatible with pre-existing software tools
• Can be accessed via web-browser of agency choosing
• Fusus is compatible with iOS and Android devices
• Fusus provides users with secure chat channels
• FususONE is map-based, providing users an overview of datapoints
• Fusus AI automates detection capabilities
• Deployment is seamless and out-of-the-box

£24,000.00 an instance a year

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at uksales@axon.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

545079185812154

Contact

UK Sales
01327 709666
uksales@axon.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Can be used alongside the Axon Ecosystems and other 3rd Party Add-On solutions.
• Cloud deployment model: Public cloud
• Service constraints: Fusus by Axon provides a 99% uptime/availability commitment. All systems have health monitoring that assures that issues are typically addressed 24/7/365 by Supplier personnel before they become an impact to the performance of the service.
• System requirements:
  • Internet connectivity
  • Browser - Edge, Firefox, Chrome, Safari
  • Android or iOS device if mobile connectivity is desired

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Priority 1:; Fatal: 1 hour; Severe 1 hour ; Moderate 2 hours; Minor 4 hours; Priority 2:; Severe: 2 hours; Moderate: 4 Hours; Minor: 8 Hours; ; Our responses may vary outside of core UK business hours depending upon the severity level. i.e. Severity 1 affecting core business would still receive immediate attention.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Onsite support
• Support levels: Tier 1: on-site support by the department staff after they have been trained by Supplier, which will alleviate most day-to-day issues that may arise. ; ; Problems beyond Tier 1 scope will be escalated to Tier 2, which is phone-based support, and from there to Tier 3, which is on-site technical support from a Supplier field engineer and/or a FususCORE replacement. ; ; Support is included in subscription cost; all customers are assigned an account manager and can access Help Desk when issues arise over the air.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Fusus provides 2 initial training sessions in addition to additional ones covering specialist roles as needed. The fususONE platform contains a help section in which users can access training materials whenever required to revisit or update. Refresher training is provided at the customer’s request. CORE installer course is also provided. All training classes are accompanied by a PowerPoint and lesson plan.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Users can download their data directly from the web application or submit a service request to have their data downloaded and sent to them.
• End-of-contract process: Upon termination of the contract Fusus will allow the customer 60 days to export their data. After 60 days or other retention date per terms of contract the data will be deleted from the Fusus Platform.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The FususOPS app enables first-responders in the field to transmit their location, send panic alerts, send and receive image and text alerts, and communicate directly with the command centre. FususOPS app is available via iOS or Android compatible devices.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: User access to FususONE and its subservices are through a map based interface with overlays of different data, has customisable dashboards, and separate views for data analysis heat maps, etc.; FususOne has a web interface accessed via standard web browsers. Fusus Core devices interface with FususONE over a standardised set of service APIs.
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: None
• API: Yes
• What users can and can't do using the API: The API is only a single component of the Fusus solution. Other methodologies exist to bring in data sources. Fusus provides API endpoints that accept a known-format JSON payload using basic-auth over HTTPS. The Fusus API enables the rapid and easy integration of different types of videos, sensor, and data feeds into the FususONE platform. This process is supported by any technical library that supports web requests. Full capabilities and limitations are available under NDA.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Fusus provides 2 initial training sessions in addition to additional ones covering specialist roles as needed. The fususONE platform contains a help section in which users can access training materials whenever required to revisit or update. Refresher training is provided at the customer’s request. CORE installer course is also provided. All training classes are accompanied by a PowerPoint and lesson plan.

Scaling

• Independence of resources: AWS Autoscaling resources are used to match resources to demand. We have a recommended stream to FususCore device count.

Analytics

• Service usage metrics: Yes
• Metrics types: FususOne can display metrics on system usage by user, sessions per organization, camera view count, downloaded content, # of live streams started, volume of data, data type, and audit trails.
• Reporting types:
  • Real-time dashboards
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
• Other data at rest protection approach: Evidence data at rest is protected with 256-bit AES encryption, multiple layers of redundancy, and stored in a geographically separate data centre. Fusus also has finely tuned web application firewalls, we leverage security intelligence tools for continuous monitoring, and deploy layers of defence to detect and react to any malicious activity. In addition to annual Penetration testing Fusus/ Axon’s security team oversees frequent vulnerability scans and penetration tests performed by experts and vetted third-party security firms. Regular updates and patches and pushed seamlessly ensuring data is safeguarded to the highest security standards.
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Users can download their data directly from the web application or submit a service request to have their data downloaded and sent to them.
• Data export formats: CSV
• Data import formats:
  • CSV
  • Other
• Other data import formats: Data is exported in its original format

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: Fusus Cloud Services data is encrypted in transit using at minimum a TLS 1.2 connection
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: The internal network is segmented into subnets, which are designed and configured to only allow for traffic for required services.

Availability and resilience

• Guaranteed availability: Response Times ; For support provided to the client directly, Supplier has a tiered response to support that will escalate the level of support depending on the situation. ; ; Tier 1 would be on-site support by the department staff after they have been trained by Supplier.; ; Tier 2, which is phone-based support, ; Tier 3, which is on-site technical support from a Supplier field engineer and/or a FususCORE replacement. ; ; SEVERITY LEVEL; ; The severity levels shown in the tables above are defined as follows:; • Fatal: Complete degradation ; • Severe: Significant degradation – large number of users or ; affected.; • Medium: Limited degradation – limited number of users or functions affected. ; • Minor: Small degradation – few users or one user affected. ; ; RESOLUTION TIMES ; ; The supplier will always endeavor to resolve problems as swiftly as possible. It recognises that the client's systems are key to daily functions and must be functional in the field. ; ; However, Supplier is unable to provide guaranteed resolution times. This is because the nature and causes of problems can vary. ; ; In all cases, the supplier will make its best efforts to resolve problems as quickly as possible. It will also provide frequent progress reports to the client.
• Approach to resilience: FususOne by Axon leverages infrastructure as a service (IaaS) from AWS and additional layers of resiliency and redundancy measures on top of these services to provide application resiliency including geographic, connectivity, hardware, and data failover.
• Outage reporting: FususOne is monitored by a dedicated team of support engineers. A public dashboard is available and email alerts providing updates will be sent out to system administrators should there be a significant outage .

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Other user authentication: Customers are required to authenticate either using an identity provider such as Azure AD (SAML 2.0) or authenticate with a strong username and password with MFA. These are customer definable.
• Access restrictions in management interfaces and support channels: Granular Roles and permissions can be assigned to users and administrators in fususONE.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Prescient Assurance
• ISO/IEC 27001 accreditation date: 14/10/2023
• What the ISO/IEC 27001 doesn’t cover: The scope of the ISO/IEC 27001:2022 certification is limited to the Information Security Management System (ISMS) supporting Fusus, Inc.’s Software-as-a-Service (SaaS) multi-tenant web application FususOne that delivers real-time crime center technology to municipalities, and police departments. Scope also includes the following departments: Information Technology, Software Development, Human Resources, Information Security, Legal, Finance and Operations. The scope is in accordance with the Statement of Applicability Version 1.2.; ; Fusus Devices are not included in the Scope.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: TX-RAMP

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: ISO/IEC 27001:2022 - Information Security Management Standards; SOC 2 Type 2; Cyber Essentials Plus ; IT Health Check (UK); ; We are continually building our compliance and trust programme, please see our website for a comprehensive list: https://trust.Fusus.com
• Information security policies and processes: Fusus by Axon has a dedicated Information Security department, led at the executive level by our Chief Information Security Officer (CISO). A team of security analysts, engineers, and compliance specialists maintain our information security policies, programmes, and processes to ensure the ongoing effectiveness and improvement of Axon's Information Security Management System (ISMS).

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Fusus by Axon maintains configuration and change management policy to ensure all changes FususOne are carried out in a planned, well-documented, repeatable, and authorised manner for the application and its supporting infrastructure.; ; Procedures are implemented to define the development and lifecycle of products and to ensure all changes adhere to the Axon policies and procedures. Development of new features, products and major changes to Axon Evidence follow a Secure System Development lifecycle. Axon Change Management Procedures are implemented which outline change authorization processes including ISO 9001 compliant Quality Assurance (QA) testing and approval requirements.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Fusus by Axon conducts regular vulnerability assessments to improve FususOne and Axon security controls and processes. Identification programmes FususOne include frequent vulnerability scans and penetration tests performed by highly specialised teams and vetted by third-party security firms, including an annual IT Health Check. All identified vulnerabilities are evaluated by Axon Information Security team, assigned risk and remediation time frames, and tracked through remediation. Axon also maintains a system patching policy, which establishes requirements for timely patching of software. Threats are identified and managed by a dedicated Axon security operations team.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Fusus by Axon has deployed protective monitoring that adheres to National Cyber Security Centre (NCSC) guidance for security monitoring. Axon leverages a suite of technologies to collect, aggregate, monitor and analyse security logs and track the ongoing effectiveness of protective security measures.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Fusus by Axon has deployed incident management processes that include multi-step incident response procedures and instructions for incident notification. Steps include incident identification, containment, eradication, recovery, and post incident analysis.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Public Services Network (PSN)

Social Value

• Social Value:

  Social Value

  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Covid-19 recovery

  Axon has continually updated our Covid 19 practices in line with Government Policy and Guidance.

  Tackling economic inequality

  Axon is committed to promoting economic equality. Our goal is to contribute to a more inclusive and equitable society by offering skills development and employment pathways to these underserved populations, including: ; ; - Collaboration with non-profit organizations and community groups specialising in supporting marginalized communities identifying potential participants, deliver training, and provide ongoing support.; ; - Working to recruit individuals from underserved populations, recognising the value of diverse perspectives and experiences in our workforce. ; ; - Creating employment opportunities that are accessible to those who face challenges, such as flexible work arrangements, on-the-job training, and support services to accommodate various needs.; ; - Actively engage with the local communities to participate in local initiatives and supporting community projects that address economic inequality and social challenges.; ; - Supporting local charities, such as Idia’s Community Kitchen, based in Hackney, one of the most deprived areas in the UK. Together with OsiT Monument who run our London offices, we will be volunteering and donating time, holding food banks, and undertaking numerous fundraising activities throughout 2024.; - Work with subcontractors, consultants and employees who would fall under the community benefits definition, as needed, to successfully complete our projects. Axon has contracted with a variety of “disadvantaged” firms to help achieve community benefits specific to Community Outreach programmes within those locales to bring public awareness and education to the deployed digital evidence programme to those communities. ; - Axon established the Ethics & Equity Advisory Council (EEAC), an independent body that ensures ethics and equality are weaved into everything we do. ; - Axon works with the British Police Symphony Orchestra providing sponsorship for its Community Outreach Programme.; - Engagement with colleges and universities to set up Student Day activities, supporting young people in the local community with apprenticeships and internship programmes to develop their skills.

  Equal opportunity

  At Axon, Diversity and Inclusion means raising the bar beyond acceptance. We embrace the differences within our global team, and seek to mirror the communities in which we work and live. To us, it is a cultural mindset that empowers us to recognise and appreciate the different characteristics that make us unique individuals. Our people bring diverse experiences and perspectives, including education, religion, hobbies, personal interests, skill sets or something more personal and complex.; ; Axon has established a Diversity and Inclusion committee passionate about the concept of individual fairness by embracing diversity and inclusion. ; As a business we:; - Practice a zero-tolerance policy towards discrimination and harassment across Axon; - Create partnerships with diverse Universities and Professional Groups; - Achieve 50% diversity in early career hiring and drive diverse recruitment slates for all open roles; - Sponsor and participate in events celebrating diversity.; - Sponsor and drive internal Affinity Groups that have external impact requirements (Women at Axon, Ex-Military, LGBTQ, etc...). ; - Provide ongoing Key Awareness Training for employees; ; Axon records and report against the different abilities, mental health, and overall welfare of our workforce through regular anonymous surveys and provide an annually updated Modern Slavery Statement. Surveys are designed to highlight workforce inequality in certain roles/pay grades to tackle/prevent them, and undertake regular reviews to measure key indicators. The outcomes of all reviews are used to continually improve our workforce equality rates. ; ; We are working towards defining our Key Performance Indicators in relation to Modern Slavery, enabling us to create a robust reporting mechanism for internal reporting for employees and 3rd parties to report incidents that conflict with our Modern Slavery Act Compliance program, creating a time-bound action plan detailing strict actions and requirements in tackling workforce inequality based on the specific requirements of each call-off contract.

  Wellbeing

  Axon is passionate about the health, wellbeing, and development of its employees. This includes ensuring that they are paid fairly, work in an environment which is conducive to their health and wellbeing and are supported in being given the tools to advance within the business.; The Axon offices in Daventry are designed to enable colleagues to have an excellent working environment with healthy snacks, has a living Plant Wall together with living plants on the 1st floor and ground floor breakout areas, together with a conservation area which is a natural habitat for nature behind the facilities to encourage wildlife, flora and forna to flourish. ; ; We provide a sustainable working environment with no single use cutlery or straws. We recycle cardboard, paper, aluminium cans, and glass bottles. A water fountain and hot drinks facilities are available for staff and visitors using recyclable drinking vessels.; ; Axon already invests heavily in promoting a diverse programme of support services, some of which are listed below. To further support employees, in 2024 Axon will launch an enhanced training and mentoring programme to support employees in achieving their potential with the support of internal and external mentors. ; ; The UK business provides employees with numerous multidimensional benefits to support the wellbeing of employees and their families.; ; Below is an overview of the array of wellbeing provisions we offer. These include; ; - Wellness Subsidy; - Gympass subscription; - Health Cash Plan ; - Private Medical Insurance; - Family friendly benefits; - Group Income Protection; - Life Insurance; - 30 days annual leave per year; - Match Contribution Pension Plan up to 7%; - Employee Assistance Programs; ; We further support our employees by ensure that their working environment encompasses diversity and equality,; ; Action-oriented programmes or specific actions undertaken to accomplish Axon’s commitment to equal employment opportunity and affirmative action.

Pricing

• Price: £24,000.00 an instance a year
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: We can create a dedicated Trial and Evaluation account with full functionality. We offer bespoke trial scopes and periods depending on your organisation's needs.
• Link to free trial: Please contact uksales@axon.com

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at uksales@axon.com. Tell them what format you need. It will help if you say what assistive technology you use.