NINE TRACKS LIMITED

Programme and Project Delivery Management Service

Our service will help you define, manage and deliver all aspects of your programmes and projects in alignment with your strategies. We will analyse, define, schedule and plan your requirements for you based on your preferred delivery methodology and will manage the day-to-day delivery, governance and control of the work.

Features

• Strategy and Vision definition
• Portfolio Management
• Programme and Project Identification and definition (business case, strategic alignment)
• Planning and Control (dependency management, governance)
• Programme, Project and Delivery Management (PMaaS, Agile, Scrum, SAFe, XP)
• Risk and Issue Management (RAID Logs)
• Change Management
• Benefits Realisation and Value
• Stakeholder Engagement & Management
• Service Design and Delivery

Benefits

• Reduced delivery risks
• Reduced delivery costs
• Improved stakeholder engagement
• Improved quality of outcomes

£550 to £1,000 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@ninetracks.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

545187158929473

Contact

Ainsley Bilton
+44 7799867136
sales@ninetracks.com

Planning

• Planning service: Yes
• How the planning service works: An initial discussion of your requirements will be performed by our team of experts to look at what you aim to achieve, what strategies you have in place and what standards / policies are applicable to the work. The team will also look at your current standards for delivering programmes and projects.; ; A series of workshops are run to identify programmes and projects required to meet your needs and define the relationship to corporate strategies, change mechanisms and BAU environments. The work will be defined in terms of vision, governance, stakeholders, benefits, quality, risks and dependencies to other ongoing / planned work.; ; The work is broken down into a hierarchy based on the requirements and standards being used. A common approach is to break the work into programmes, projects, workstreams, epics and features before starting the planning process, however, other approaches can be implemented as required.; ; Business case development will then flesh out the details, costs, resources and timelines. Our team of experts will then manage the PMO gating process to ensure that everything meets the required standards. Delivery will commence and performance management implemented to track progress, costs and benefits, resolve risks / issues and change deliverables as required.
• Planning service works with specific services: No

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We assure the quality of both the delivery process and the development process.; ; The delivery process is assured through the use of standard programme / project management data driven status and performance reports that include; cost/benefit realisation, resource utilisation, progress, status, RAID (Risk, Action, Issue, Decision) logs, change control and dependency maps.; ; The development process is assured through the use of automated testing where possible and through data driven delivery status reports based on the 'definition of done'. A standard nomenclature that captures separately the rationale and success criteria of requirements is used to ensure consistency of delivery.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by a third-party organisation
• How the support service works: We provide an after-sales support service that is based on a pre-paid draw-down model. ; ; You can pick between Gold, Silver and Bronze after sales support services.; ; Bronze After-Sales Support Service is free to buyers for 12 months after completion of delivery. It includes a standard SLA response time of 1 week. Resources are not included and will be charged based on the pre agreed rates, as per our rate card.; ; Prices and SLAs are dependant upon the solutions provided. ; ; We only support the provided solution and developed customisations, not the platform itself.

Service scope

• Service constraints: Support is only available remotely.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Out standard SLA is 1 week from submission. If a support plan is in place, we will respond within the agreed SLA timeframe.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: We provide three levels of support:; Gold - fastest response time, critical system support model, optional cloud support engineer, annual fixed fee, discounted pre-paid engineer days.; Silver - fast response time, optional cloud support engineer, annual fee, discounted pre-paid engineer days.; Bronze - standard response time, no-fee, on-demand engineer days.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: IASME Governance

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Our business is dedicated to minimizing our environmental impact, and our Green Mark certification plays a pivotal role in this mission. The certification process offers a structured assessment of our environmental impact, guiding us through practical steps to reduce waste, save energy, and adopt more sustainable practices. The web-based system provides us with a clear roadmap, enabling us to measure and continuously improve our environmental performance.; ; The Green Mark Environmental Management System (EMS) offers a foundation that empowers us to implement and manage sustainability initiatives effectively. It allows us to track our progress, ensuring that the actions we take to reduce energy consumption and lower our carbon footprint have the maximum impact. This systematic approach enables us to make informed business decisions aligned with sustainability principles, reinforcing our commitment to fighting climate change.; ; By adhering to the Green Mark framework, we ensure that our environmental policies are translated into tangible results. The EMS's cyclical approach of evaluation and action fosters a culture of continuous improvement within our organization. This helps us to continually refine our strategies, ensuring that our business decisions support long-term sustainability.; ; Being Green Mark certified demonstrates to our employees and customers that we are serious about sustainability and actively reducing our carbon footprint. It also connects us to a community of like-minded businesses, reinforcing our dedication to sustainability. This certification not only aligns with our values but also strengthens our position in meeting evolving regulatory requirements, giving us a strategic advantage as we pursue long-term sustainability goals.

  Covid-19 recovery

  In response to the COVID-19 pandemic, our company has implemented several strategic initiatives to support both our employees and the wider community. ; ; As a small entity, we have embraced flexible and remote working arrangements, which not only ensure the safety and mental health of our staff but also maintain productivity and continuity during challenging times. We have adopted health protocols that exceed the basic requirements, including providing health supplements, comprehensive medical, critical illness and life insuranace, and ergonomic home office setups to enhance our team's well-being.; ; Additionally, as a Living Wage employer, we ensure that our staff are not financially penalized for pandemic-related absences. This commitment supports our employees' ability to adhere to health guidelines without the stress of lost income, promoting a healthier community by reducing the spread of the virus. By maintaining salaries and supporting our team comprehensively, we contribute to stabilizing the local economy and set a precedent for responsible business practices during crises.

  Tackling economic inequality

  Our commitment as a Disability Confident employer directly contributes to tackling economic inequality by fostering an inclusive work environment. We actively create employment opportunities for individuals with disabilities, offering tailored roles that accommodate diverse needs and capabilities. This approach not only enriches our workforce but also helps reduce employment barriers faced by disabled individuals, promoting social inclusion and economic diversity.; ; Our efforts extend to providing targeted training programs and career development opportunities that equip our employees with valuable skills, increasing their employability and potential for economic advancement. By committing to pay a living wage, we ensure that all employees receive fair compensation that reflects their contributions and supports their financial stability. This practice not only enhances employee satisfaction and retention but also boosts local economic activity as employees are better able to engage with local businesses and services.

  Equal opportunity

  As a Disability Confident and Living Wage employer, we are committed to promoting equal opportunity and reducing workforce inequality. We implement fair hiring practices that encourage diversity and provide equal opportunities for all individuals, regardless of their background or circumstances. This commitment is reflected in our recruitment, training, and promotion processes, which are designed to eliminate bias and foster an inclusive workplace culture.; ; We also focus on supporting our employees' professional growth and personal well-being. This includes offering flexible working arrangements, providing professional development opportunities, and ensuring that all employees are compensated fairly for their work. Our Living Wage commitment guarantees that every employee earns enough to live on, which not only supports their financial well-being but also contributes to their overall satisfaction and productivity.; ; By promoting these values within our company, we set a positive example in our community and industry. We demonstrate that a small business can play a significant role in advancing social equity and fostering an inclusive economic environment.; By addressing these areas, even a small business like ours can make a meaningful contribution to the social value goals set by the government, demonstrating that size does not limit impact when it comes to corporate social responsibility.

  Wellbeing

  Enhancing employee well-being is essential for any business, especially a micro-entity like ours. We implement best practices in a highly personalised and impactful way, fostering a culture of care and support. Comprehensive Insurance Coverage: We offer comprehensive insurance that covers health, dental, and vision care, ensuring that our employees have access to essential medical services. This benefit helps reduce financial stress associated with healthcare costs, enabling employees to focus on their health and well-being. Discounted Gym Memberships: Physical activity is a key component of well-being, so we provide discounted gym memberships. This encourages our employees to engage in regular exercise, which can boost their energy levels, enhance their mood, and improve their overall physical health. Annual Health Check-Ups: To support health management, we provide annual health check-ups and eye tests for employees. This ensures early detection and prevention of potential health issues, helping employees maintain good health and reduce medical costs. Flexible Working Arrangements: We prioritise flexibility in our work arrangements, understanding the importance of work-life balance. By offering options such as remote work, adjustable hours, and compressed workweeks, our employees can manage their time effectively, reducing stress and well-being. Open Communication and Supportive Culture: Maintaining open lines of communication is vital in a small team. We foster a supportive culture where employees feel comfortable sharing their concerns or seeking help. Regular check-ins, feedback, and open-door policy ensure employees feel heard and valued. Recognition and Rewards: Recognising and rewarding employees' achievements contributes to a positive workplace. We celebrate successes through bonuses and gestures like public appreciation. This boosts morale and reinforces a sense of accomplishment. Support for Mental Health: We recognise the importance of mental health and offer support through access to counselling services. By promoting an environment that prioritises mental well-being, we help our employees feel secure and supported.

Pricing

• Price: £550 to £1,000 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@ninetracks.com. Tell them what format you need. It will help if you say what assistive technology you use.