TUCANO TECHNOLOGY LTD

DevOps and Continuous Integration/Continuous Deployment (CI/CD)

Supporting the implementation of DevOps practices and CI/CD pipelines to enhance software development and deployment processes in cloud environments.

Features

• Automated CI/CD Pipelines: Streamlines deployment processes.
• Infrastructure as Code: Manages infrastructure through code.
• Containerization Support: Ensures application consistency.
• Microservices Architecture: Enables scalable microservices deployment.
• Monitoring and Logging: Provides system transparency.
• Performance Optimization: Enhances application performance.
• Security Integration: Embeds security in workflows.
• Collaboration Tools Setup: Boosts team collaboration.
• Custom Workflow Design: Tailors workflows to needs.
• Training and Knowledge Transfer: Empowers teams with DevOps skills.

Benefits

• Accelerates Deployment Cycles: Speeds up development to deployment.
• Enhances Collaboration: Improves team efficiency.
• Increases Deployment Reliability: Reduces deployment failures.
• Improves Scalability: Eases application scaling.
• Boosts Innovation Speed: Enables faster innovation.
• Reduces Infrastructure Costs: Cuts resource usage costs.
• Improves Product Quality: Guarantees higher quality.
• Enhances Security Posture: Integrates security early.
• Facilitates Continuous Feedback: Enables quick user feedback iterations.
• Supports Agile Practices: Complements rapid delivery.

£365 to £915 a unit a day

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Emanuele@tucanotech.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

545298484702804

Contact

Emanuele Ciurleo
+441173180901
Emanuele@tucanotech.co.uk

Planning

• Planning service: Yes
• How the planning service works: We provide detailed planning services for cloud hosting or software implementation, focusing on:; ; Business Analysis: Beginning with an in-depth analysis of your objectives and IT setup to pinpoint optimal cloud solutions that align with your organization’s needs.; ; Solution Design: Crafting a customized cloud solution based on the initial analysis, focusing on scalability, cost-effectiveness, and reliability. Our designs are flexible, supporting future growth and evolving requirements.; ; Security Architecture: Prioritizing security, we develop a robust security framework for your cloud deployment. This includes data protection, identity management, and threat mitigation strategies, ensuring a secure, compliant cloud environment.; ; Our integrated approach guarantees a smooth, secure transition to the cloud, tailored to your business strategy. We cater to both cloud hosting and software services, laying a strong foundation for your cloud journey.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • AWS (Amazon Web Services)
  • Azure

Training

• Training service provided: Yes
• How the training service works: Cloud Platform Training: Provide comprehensive training on popular cloud platforms like AWS, Azure, and Google Cloud Platform. This could include courses on services such as EC2, S3, RDS, Lambda, and more.; Terraform Workshops: Offer workshops on infrastructure as code using Terraform, covering topics such as creating, managing, and automating cloud infrastructure deployments.; Containerization Workshops: Offer workshops on containerization technologies like Docker and Kubernetes, focusing on deploying and managing containerized applications in the cloud.; Security Best Practices: Provide training on cloud security best practices, covering topics such as identity and access management (IAM), encryption, network security, and compliance in the cloud.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Our service facilitates the seamless migration of organizations to the cloud or between cloud services, ensuring minimal disruption. Here's how we assist buyers through the migration process:; ; Pre-Migration Planning: We start with a comprehensive analysis of your existing infrastructure and applications to develop a strategic migration plan. This includes selecting the right cloud platform(s), assessing application cloud-readiness, and identifying any potential challenges.; ; Migration Execution: Leveraging state-of-the-art tools and methodologies, we migrate your data, applications, and workloads to the cloud. Our approach is designed to minimize downtime and ensure data integrity throughout the process.; ; Post-Migration Optimization: After migration, we focus on optimizing your cloud environment for performance, cost, and security. This includes configuring cloud services for scalability, implementing cost-management practices, and ensuring that security measures are in place.; ; Training and Support: We provide training for your team to manage the new cloud environment effectively and offer ongoing support to address any issues.; ; Our migration service is designed to be flexible, catering to a variety of cloud platforms and services, ensuring a smooth transition tailored to your specific needs.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • AWS (Amazon Web Services)
  • Azure

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Our service offers comprehensive quality assurance (QA) and performance testing to ensure that cloud-hosted applications meet the highest standards of reliability, usability, and efficiency. Here's how we support buyers in this critical area:; ; Quality Assurance: We conduct thorough QA testing throughout the development and deployment phases. Our QA processes include functional testing, integration testing, system testing, and user acceptance testing (UAT) to ensure that applications function as intended in the cloud environment.; ; Performance Testing: We assess the performance of applications under various conditions to ensure they meet desired speed, scalability, and stability criteria. Our performance testing includes load testing, stress testing, endurance testing, and scalability testing. This helps in identifying any potential bottlenecks and areas for optimization.; ; Continuous Monitoring: Post-deployment, we implement continuous monitoring strategies to detect and address any emerging issues promptly. This ensures ongoing compliance with performance standards and enhances user satisfaction.; ; Feedback Loop: We establish a feedback loop with stakeholders to continuously improve application quality and performance based on real user data and insights.; ; Our QA and performance testing services are designed to build confidence in cloud-hosted applications, ensuring they deliver a seamless and efficient user experience.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Our support extends to AWS and Azure, providing comprehensive assistance for cloud hosting and software services. This includes:; ; AWS (Amazon Web Services): Specialized support for AWS setups, ensuring optimal configuration, migration, and performance. We cover a broad range of AWS services, tailoring solutions to meet specific needs.; ; Microsoft Azure: Expert support for Azure environments, from deployment to management. Our services ensure Azure solutions are optimized for efficiency, scalability, and security.; ; Support Overview:; Integration Services: We facilitate seamless integration across AWS, Azure, and third-party services, ensuring smooth operations.; Migration Assistance: Offering migration expertise for AWS and Azure, focusing on minimizing downtime and maintaining data integrity.; Performance Optimization: Conducting performance enhancements to meet and exceed speed and reliability standards on both platforms.; Security and Compliance: Implementing top-tier security practices and compliance protocols to protect data and applications on AWS and Azure.; Our aim is to provide robust support for AWS and Azure, helping organizations leverage cloud computing's full potential while prioritizing security, performance, and cost-effectiveness.

Service scope

• Service constraints: Our services are provided on a 100% remote basis, ensuring efficient and comprehensive support regardless of location. Buyers should be aware of this as it means all consultations, implementations, and ongoing support activities are conducted online, utilizing a range of digital communication tools to engage with clients effectively.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Our Ticketing Service Level Agreement (SLA) outlines the response and resolution times for support requests. Our objective is to ensure timely and effective resolution of issues, classified by priority levels:; ; Priority Levels:; Critical (P1): System down or major malfunction affecting all users. Response time: 1 hour. ; High (P2): Significant issue affecting many users but not system-wide. Response time: 4 hours.; Medium (P3): Issue affecting a small number of users. Response time: 8 hours. ; Low (P4): Minor issue affecting single users. Response time: 24 hours.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: No
• Web chat support: No
• Support levels: 2. Standard Support; Cost: £800 per month; Features: Email and ticketing support with a guaranteed response time of 24 hours on business days. Access to a comprehensive knowledge base and standard documentation.; Ideal For: Small to medium-sized businesses requiring timely support for non-critical issues.; ; 3. Professional Support; Cost: £2,500 per month (equivalent to 5 days of support per month); Features: Email and ticketing support with a guaranteed response time of 8 hours, dedicated cloud support engineers for issue resolution, and monthly system health checks.; Ideal For: Medium-sized businesses with more complex cloud environments needing regular, proactive support.; ; 4. Enterprise Support; Cost: £10,000 per month (equivalent to 20 days of support per month); Features: 24/7 support with expedited response for critical issues, dedicated technical account manager, personalized service level agreements, and access to senior technical advisors for strategic planning.; Ideal For: Large enterprises with extensive cloud infrastructure requiring round-the-clock, personalized support and strategic guidance.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Our organization is committed to combating climate change through environmentally conscious procurement practices. We prioritize partnerships with suppliers that demonstrate a strong commitment to sustainability, such as those utilizing renewable energy sources and offering eco-friendly products and services. By integrating green criteria into our procurement processes, we not only reduce our carbon footprint but also encourage our suppliers to innovate and adopt more sustainable practices. Our efforts extend to promoting energy efficiency in our operations and investing in green technologies. Through these actions, we aim to lead by example in the public sector, contributing significantly to the global fight against climate change and moving towards a more sustainable future.

  Equal opportunity

  We champion equal opportunity by ensuring our procurement practices are inclusive and accessible to all businesses, including those owned by underrepresented groups such as minorities, women, and individuals with disabilities. Our organization actively seeks out and encourages participation from these businesses, aiming to diversify our supplier base and promote economic equality. We implement training programs for our procurement team to identify and mitigate biases, ensuring fairness in our selection processes. Additionally, we collaborate with community organizations to reach potential suppliers from diverse backgrounds, fostering a more inclusive economy and enriching our supply chain with a variety of perspectives and solutions.

  Wellbeing

  Our commitment to wellbeing is reflected in how we select and manage our contracts, ensuring they contribute positively to the physical and mental health of both our employees and the wider community. We prioritize contracts that offer health and wellness benefits, support work-life balance, and create a positive work environment. Our procurement decisions consider the wellbeing impact of products and services, choosing those that promote healthy lifestyles and support mental health initiatives. By integrating wellbeing into our procurement criteria, we aim to not only enhance the quality of life for our employees and community but also to set a standard for responsible and health-conscious procurement practices in the public sector.

Pricing

• Price: £365 to £915 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Emanuele@tucanotech.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.