Optional Cloud Support - Bubble PPM - Project Portfolio Management Software
This is an optional package, created to provide additional cloud support services to organisations who already use Bubble PPM Software (see our G14 Lot 2 Cloud Software listing for details). The options include: - Additional training - Ongoing Hypercare - Integrations - Access to non-standard modules - Configuration support
Features
- Training: Supports new users, when numbers grow beyond agreed levels.
- Training: Up-skills existing users where advanced training is required.
- Integrations: Managed integration setup and maintenance support.
- Extra Configuration: Support for adding new functionality to Bubble PPM.
- Ongoing Hypercare: Active support after initial deployment Hypercare period ends
Benefits
- Training: Gets new users up-to-speed with Bubble PPM Software.
- Training: Enables existing users to create workflow efficiencies and improvements.
- Integrations: Extends core functionality by integrating with 3rd party applications.
- Extra Configuration: New functionality (or managed re-configuration) of current system.
- Ongoing Hypercare: Specialist support for customers with continuously evolving needs
Pricing
Service documents
Request an accessible format
Framework
G-Cloud 15
Service ID
5 4 5 3 1 0 7 8 9 9 9 1 2 4 5
Contact
BUBBLE LIMITED
Mark Illman
Telephone: 01223 852 664
Email: markillman@bubblegroup.com
About your service
- Service categories
-
Cloud Support Services
Training
- Function/service optimisation skills
Service scope
- Service constraints
- No - Services are well described in the service definition and pricing documentation.
User support
- Email or online ticketing support
- Yes
- Support response times
- Our cloud software includes: Live user support desk, help site and ticket resolution, and a Personal account contact point (for system Administrators). Support requests and tickets are monitored continuously (including weekends/public holidays - during which time urgent/critical requests are addressed). Bubble have 4 support level standards for response. Severity 1 incidents are addressed 24 x 7. All other severity incidents are supported 07:00 – 18:00 (GMT) Mon – Friday. During this time, we have a target response time of 1 hour for severity 1-2 incidents, 4 hours for severity 3 incidents, and 1 working day for severity 4 incidents.
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
-
Support is provided as part of each cloud support service described within the Lot-3 Bubble PPM Software Cloud Support Services Definition document.
See 'Email or Ticketing' responses for further details. Telephone support is available to key account stakeholders and administrators.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Developed Vetting (DV)
Pricing
- Discount for educational organisations
- No
User-centred design roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate user researcher | £150.00 | |
| Junior user researcher | £200.00 | |
| User researcher | £250.00 | |
| Senior user researcher | £300.00 | |
| Lead user researcher | £350.00 | |
| Head of user research | £400.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- British Assessment Bureau (Amtivo)
- ISO/IEC 27001 accreditation date
- Wednesday 12 November 2025
- What the ISO/IEC 27001 doesn’t cover
- N/A
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- No
- Quality management systems (QMS)
- Yes
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Please provide your Cyber Essentials Certificate Number
- Eb0b2387-1d1f-41ab-9aee-3aab5386d576
- Cyber essentials plus
- No
- Cyber Essentials Alternative
- You do not have a current and valid Cyber Essentials Plus certificate, or will not have in place within 12 months of the date of award but have an IASME certified equivalent.
- Other security certifications
- No
Social value
- Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
- Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
- Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
- Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises
- Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
- Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
- Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
-
Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero
Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.
- Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
-
Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 6: Employment and training: For those who face barriers to employment
- Working conditions which promote an inclusive working environment and promote retention and progression
-