RingCentral Phone System in the Cloud
RingCentral Office is a fully-integrated communication platform offering a complete business phone system alongside advanced UC features. It is a fully-featured, compelling replacement for hardware-based PBXs, also featuring innovations only possible via the cloud-first architecture, like integrations with leading SaaS providers like Google, Salesforce, and others to improve business productivity.
Features
- Telephony – rich PBX functionality for in/outbound calling
- Web-Collaboration – screen-share / remote-desktop / video-conferencing
- Highly scalable audio and video conferencing
- Many user endpoints – desk phones, mobile and desktop apps
- Advanced team collaboration – chat, integrated file sharing, task management
- Advanced telephony features – automated call recording, hot desking, fax
- Simple-to-use admin and user portals for self-configuration
- Integrations with market leading SaaS providers eg. Google for Work
- Federated accounts for simple management
- Fixed mobile convergence
Benefits
- Carrier-grade uptime and reliability
- Geo-redundant, fault tolerant architecture
- Highly scaleable platform for any enterprise size or growth rate
- Significant cost savings through consolidation of services
- Improved productivity with innovative, market leading tools
- Simple user experience across all devices
- Seamless remote working and support for multi-site businesses
Pricing
£7.99 a unit
- Free trial available
Service documents
Request an accessible format
Framework
G-Cloud 13
Service ID
5 4 5 3 7 8 0 5 1 8 9 7 4 6 7
Contact
Softworx Ltd
Aidan Duffy
Telephone: 0141 471 5471
Email: info@softworx.co
Service scope
- Software add-on or extension
- Yes, but can also be used as a standalone service
- What software services is the service an extension to
- RingCentral is a standalone product. However with many out of the box integrations, RingCentral Office can be integrated with most business systems and applications companies use on a daily basis such as G Suite, O365 or SalesForce.
- Cloud deployment model
- Public cloud
- Service constraints
- RingCentral is a pure cloud solution and as such doesn't need any hardware.
- System requirements
-
- Internet access
- Windows 7 or MAC OS 10.8 or later
- 2 GHz processor
- Minimum 1 GB of memory
- 300 MB of hard drive space
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Within 8 hours
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Onsite support
- Yes, at extra cost
- Support levels
- RingCentral packages include 24x7x365 support via email, live chat and phone.Our solution is cloud based and we offer comprehensive remote support. Should you require onsite support, our Professional Services team will work with you on the best solution.
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- Full remote and onsite training as well as a wide range of guides and other user documentation.
- Service documentation
- Yes
- Documentation formats
-
- Other
- Other documentation formats
-
- Video
- User forums
- End-of-contract data extraction
- When the contract ends, users will be able to extract their data. All customer data is destroyed within 30 days of account termination and all internal confidential material is shredded or put in locked shredding boxes when they are no longer needed or if the applicable defined retention period has expired.
- End-of-contract process
- At the end of the contract, data retained within the customer's PBX is available for download from the point of deployment, via FTP and web download subject to current regulations.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 11
- Microsoft Edge
- Chrome
- Safari
- Application to install
- Yes
- Compatible operating systems
-
- Android
- IOS
- MacOS
- Windows
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
-
User experience is key for RingCentral. We spend a lot of time and effort
to bring an intuitive and consistent experience across all devices so users will not have t learn and re learn ho to use our solution. We provide the same look and feel, functionalities and navigations on all devices. - Service interface
- Yes
- User support accessibility
- None or don’t know
- Description of service interface
-
User experience is key for RingCentral. We spend a lot of time and effort
to bring an intuitive and consistent experience across all devices so users will not have t learn and re learn ho to use our solution. We provide the same look and feel, functionalities and navigations on all devices. - Accessibility standards
- None or don’t know
- Description of accessibility
- N/a
- Accessibility testing
- N/a
- API
- Yes
- What users can and can't do using the API
- RingCentral provides open APIs for developers to build communication into the applications and systems of their choice. More information on https://developer.ringcentral.com/.
- API documentation
- Yes
- API documentation formats
-
- HTML
- API sandbox or test environment
- Yes
- Customisation available
- Yes
- Description of customisation
- RingCentral, users can chose the way they communicate by customising call configurations and call flows as well as setting up the devices of their choice for example.
Scaling
- Independence of resources
- RingCentral's platform has been designed from the ground up with high availability and geo-redundancy in mind. As a cloud solution RingCentral is highly scaleable and provides service availability up to 99.999%.
Analytics
- Service usage metrics
- Yes
- Metrics types
- RingCentral provides full call log and call recording details as well as call costs in the online management portal. We also provide live reporting at an additional cost, which provides full live reporting capabilities allowing for wallboards based on queue, group, team or individual reporting.
- Reporting types
-
- API access
- Real-time dashboards
- Regular reports
- Reports on request
Resellers
- Supplier type
- Reseller providing extra support
- Organisation whose services are being resold
- RingCentral
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Security Clearance (SC)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
-
- United Kingdom
- European Economic Area (EEA)
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- In-house
- Protecting data at rest
- Encryption of all physical media
- Data sanitisation process
- Yes
- Data sanitisation type
-
- Explicit overwriting of storage before reallocation
- Deleted data can’t be directly accessed
- Equipment disposal approach
- Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001
Data importing and exporting
- Data export approach
- From the online management portal
- Data export formats
- CSV
- Data import formats
- CSV
Data-in-transit protection
- Data protection between buyer and supplier networks
- TLS (version 1.2 or above)
- Data protection within supplier network
- TLS (version 1.2 or above)
Availability and resilience
- Guaranteed availability
- RingCentral's platform has been designed from the ground up with high availability and geo-redundancy in mind. RingCentral guarantees up to 99.999% service uptime. We will share on financial compensation adjustments associated with under performance upon request. RingCentral invests in a world-class Network Operations Center, which is monitored 24/7/365 by highly skilled engineers to support up to 99.999% availability.
- Approach to resilience
- RingCentral’s architecture has multiple levels of inter & intra redundancy built into it. It’s designed to run in an active/active mode and seamlessly switches to the available data centre in the event of any failure. Service failover is tested regularly during system maintenance windows. In case of a local internet failure, all calls can fail over to mobile devices.
- Outage reporting
- RingCentral’s network operations center (NOC) operates 24/7/365 to ensure optimal system configuration and service availability. Our engineers continuously monitor countless systems, metrics, and alarms. RingCentral uses 5 internal alarm levels to ensure reliable operations (presented here from lowest to highest importance): -Informational (take note, no direct action results) -Warning (watch and take action as needed) -Critical (immediately fix and/or escalate) -Service Outage (immediately fix and escalate) -Disaster (immediately fix and escalate through a live conference call regardless of day or time). RingCentral customers are immediately notified of issues and outages affecting their service. Customers are also notified when the issue is resolved, what the issue was, and how it was resolved.
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- Identity federation with existing provider (for example Google Apps)
- Username or password
- Access restrictions in management interfaces and support channels
- Password protection
- Access restriction testing frequency
- At least once a year
- Management access authentication
-
- Identity federation with existing provider (for example Google Apps)
- Username or password
Audit information for users
- Access to user activity audit information
- You control when users can access audit information
- How long user audit data is stored for
- Between 6 months and 12 months
- Access to supplier activity audit information
- You control when users can access audit information
- How long supplier audit data is stored for
- Between 6 months and 12 months
- How long system logs are stored for
- Between 6 months and 12 months
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- Yes
- Any other security certifications
-
- HIPAA
- TRUSTe Privacy seal
- CNI Compliant
- ISO 27001 (datacentres)
- Safe Harbour
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- Other
- Other security governance standards
-
• HIPAA
• TRUSTe Privacy Seal
• Safe Harbour
• CNI Compliant
• ISO 27001 compliance (data centres) - Information security policies and processes
- Security is a crucial component of the RingCentral system. The security of RingCentral’s cloud services encompasses multiple layers and many components, from policies and methodologies to service architecture. Security capabilities and settings reside in the application and infrastructure layers, within the service delivery and operations processes, and the company’s security policies and governance practices. RingCentral is compliant with both SSAE16 SOC-1 Type II and SOC-2 Type II in addition to being PCI compliant. RingCentral undergoes yearly security audits from third party organisations to ensure high levels of security for data at rest, and during transmission. Additional information of our security policy can be read at this link: http://netstorage.ringcentral.com/documents/security_policy.pdf
Operational security
- Configuration and change management standard
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Configuration and change management approach
- RingCentral’s network and application perimeter is protected with firewalls and session border controllers. Administrative access requires authenticating through a production VPN gateway, then authenticating to local infrastructure systems. Technology layers include intrusion detection systems, system logs, and fraud analytics. Operational processes include system and service-level monitoring, system hardening, change management, and regular vulnerability scans.
- Vulnerability management type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Vulnerability management approach
- RingCentral uses Intrusion Detection Systems (IDS) to monitor network activity for suspicious traffic and attacks.
- Protective monitoring type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Protective monitoring approach
- We have NOC monitoring incidents 24x7. The security director is notified of the incident immediately. The required teams follow the approved information security incident response guide.
- Incident management type
- Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
- Incident management approach
- We have NOC monitoring incidents 24x7. The security director is notified of the incident immediately. The required teams follow the approved information security incident response guide.
Secure development
- Approach to secure software development best practice
- Conforms to a recognised standard, but self-assessed
Public sector networks
- Connection to public sector networks
- No
Social Value
- Fighting climate change
-
Fighting climate change
Softworx have an Environmental Policy and work hard to do our part in reducing our carbon footprint. - Covid-19 recovery
-
Covid-19 recovery
Softworx comply and all promote to staff complete recovery of COVID 19 before returning to work. - Tackling economic inequality
-
Tackling economic inequality
Softworx are a living wage company and promoter - Equal opportunity
-
Equal opportunity
Softworx are an Equal Opportunity employer - Wellbeing
-
Wellbeing
Softworx promote both physical and mental wellbeing to staff and clients.
Pricing
- Price
- £7.99 a unit
- Discount for educational organisations
- No
- Free trial available
- Yes
- Description of free trial
- RingCentral provides a 14 day free trial which is a simplified version of RingCentral Office and will help you familiarise yourself with our solution, functionalities and look and feel.