NDL Software Limited

NDL Automate, low code Robotic Process Automation creation product

NDL’s robotic process automation (RPA) tool relieves public sector organisations of repetitive digital tasks to improve efficiency, accuracy, and capacity. Emulating otherwise manual processes – such as record migration, data rekeying or cleansing – NDL Automate aims to provide a simple and effective way to streamline your organisation’s day-to-day administration.


  • Low-code drag and drop development environment
  • Automate any type of application, including Java, Web, Win32, WPF
  • Both server-based (Unattended) and desktop versions (Attended) available
  • Efficient orchestration of processes and transactions via queuing technology (Hub)
  • Prioritise transactional queues and include customisable system alerts
  • Full audit logging of transactions
  • Combine with your chosen business intelligence and/or Cognitive services
  • Secure cloud hosting via Microsoft Azure, AWS or on premises
  • Full management capability with audit and diagnostic logging capabilities
  • Supported by a large user group and online community


  • Rapid development of simple and complex Robotic Process Automations
  • Remove the need for manual data entry, preventing keying errors
  • One-stop alternative to multiple disparate or unavailable vendor APIs
  • Can be used to automate any logic-based process
  • Perform automations alongside the human workforce and without manual intervention
  • Ability to run automation transactions 24/7, 365, scaling as required
  • Deploy AI driven intelligent automations to complement human decision making
  • Corporate licence, automations can be deployed throughout any department
  • Develop, manage, test and live preview before deployment
  • Streamline process creation using a collaborative approach and RPA templates


£34,000 to £42,500 a licence a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at G-Cloud@ndl.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.


G-Cloud 13

Service ID

5 4 5 6 7 6 9 6 6 0 2 7 9 1 6


NDL Software Limited Tom Wright
Telephone: 01937 543 500
Email: G-Cloud@ndl.co.uk

Service scope

Software add-on or extension
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints
System requirements
Please see Service Definition document for list of system requirements.

User support

Email or online ticketing support
Email or online ticketing
Support response times
See Service Definition document.
User can manage status and priority of support tickets
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Onsite support
Yes, at extra cost
Support levels
Business critical issues with a high impact on the customer’s business will be appointed priority 1. Calls are handled before all other requests at top priority, allowing us to diagnose and identify the cause of the issue to provide an early resolution. A call management plan will be agreed where appropriate. Target response time = 4 hours.

Important issues that significantly impair or restrict business operations will be appointed priority 2. NDL will attempt to resolve these issues as quickly as possible, considering issue impact and the individual circumstances of the call. A call management plan will be agreed where appropriate. Target response time = 1 working day.

Standard issues that are less serious, or those for which a viable workaround is available with little to no impact on operational use of NDL products will be appointed priority 3. We will discuss the issue to mutually agree how and when the issue will be resolved. Target response time = 3 working days.
Support available to third parties

Onboarding and offboarding

Getting started
Details of our training can be found in our pricing schedule.
Service documentation
Documentation formats
End-of-contract data extraction
If hosted within the customer's server, all data will reside with the customer for the duration of the contract. If hosted by NDL, a full database export will be provided at the end of contract.
End-of-contract process
Automations, configurations and assets are retained by the client and the service is terminated.

Using the service

Web browser interface
Application to install
Compatible operating systems
Designed for use on mobile devices
Service interface
User support accessibility
None or don’t know
Description of service interface
Windows based management console and studio.
Accessibility standards
None or don’t know
Description of accessibility
Accessibility testing
What users can and can't do using the API
Initiate and automate interaction with Applications and enable 2 way data flow.
API documentation
API documentation formats
API sandbox or test environment
Customisation available
Description of customisation
Software automations are fully customisable, customer has full control via studio.


Independence of resources
NDL have a robust contingency plan and employ sufficient staff to meet our service demands.


Service usage metrics
Metrics types
User defined metrics based on available meta data.
Reporting types
Real-time dashboards


Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Datacentre security standards
Managed by a third party
Penetration testing frequency
Less than once a year
Penetration testing approach
Protecting data at rest
Encryption of all physical media
Data sanitisation process
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
If hosted within the customer's server, all data will reside with the customer for the duration of the contract. If hosted by NDL, a full database export can be provided upon request.
Data export formats
Data import formats

Data-in-transit protection

Data protection between buyer and supplier networks
IPsec or TLS VPN gateway
Data protection within supplier network
IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
See Service Definition document.
Approach to resilience
Architectural, platform and data centre resilience. More information available on request.
Outage reporting
Client communications via agreed channels.

Identity and authentication

User authentication needed
User authentication
Identity federation with existing provider (for example Google Apps)
Access restrictions in management interfaces and support channels
Role based access, and privileged identity management.
Access restriction testing frequency
At least every 6 months
Management access authentication
Identity federation with existing provider (for example Google Apps)

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
How long system logs are stored for

Standards and certifications

ISO/IEC 27001 certification
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Cyber essentials
Cyber essentials plus
Other security certifications

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance approach
All data is held on customer infrastructure, whether that be on premise or in the Azure Cloud option. The customer can apply their chosen standard security governance policies.
Information security policies and processes
Supplier defined controls.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Supplier defined controls.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Available on request.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Available on request.
Incident management type
Supplier-defined controls
Incident management approach
Available on request.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks

Social Value

Fighting climate change

Fighting climate change

NDL works with organisations that positively contribute to our society. In providing software and expert services to the UK public sector, we know the technological expertise and advancements we’ve cultivated over the last four decades are used only for public good. We’re dedicated to helping our customers achieve ethical, responsible, and functional operations in NHS and healthcare, local government, policing, education, and housing sectors - so we're confident our automation and digital transformation technologies have a meaningful impact, wherever implemented.
Not only do our transformative technologies revolutionise business processes, but they also significantly reduce environmental impacts and carbon emissions. With the NDL Evolve Transformation Platform, we’ve helped to save hundreds of millions of sheets of paper, hundreds of thousands of litres in fuel and thousands of megawatts in power across the UK public sector – all while ensuring processes are secure, accessible, and empowering for working teams.
But dedication to social and environmental change starts at home. Our team is equipped with energy-efficient hardware and video conferencing tools to facilitate home and flexible working arrangements – allowing for greater wellbeing and reduced transportation emissions. Though the majority of our technical services are delivered remotely, NDL’s Yorkshire-based collaboration Hub is also fuel-efficient, championing recycling of both waste products and technical hardware – regularly donating equipment to local schools and charities.
Over the last decade, it’s estimated that we’ve reduced our own carbon footprint by over 95% - but the environment isn’t the only thing we’re conscious about. We’re dedicated to equal opportunities – both for our internal teams and our customers – as well as a stronger community overall. Working with local SMEs, charities, activist groups, schools, and universities – NDL continues to pursue and contribute toward real causes, with real societal impacts.
Covid-19 recovery

Covid-19 recovery

Tackling economic inequality

Tackling economic inequality

Equal opportunity

Equal opportunity

At NDL, we’re dedicated to providing equal opportunities to every single member of our community. Whether that’s through our own internal recruitment and governing equalities and diversity policy, or the support we provide to our wider communities through donations, educational schemes, and engagement activities.
We pride ourselves on a diverse team with a fantastic range of skills, representative of the country’s wider population. While compliance and understanding are confirmed during our mandatory induction for new starters, our policies are reviewed annually as part of our quality assurance process for continuous service improvement.
In line with legislation, we are an equal opportunities employer (as stated within our published job adverts) and treat all of our applicants, employees, and customers equally – in respect of:
• Age
• Disability
• Gender identity
• Sexual orientation
• Marital or civil partner status
• Pregnancy or maternity/paternity
• Race, nationality, or ethnic origins
• Religion or beliefs
We’re passionate about maintaining a working environment free from discrimination, with all development decisions based on merit and performance alone. Our aim is to completely remove barriers faced by those with protected characteristics within our organisation. This includes provisions of technology and investing in remote working infrastructure to facilitate more flexible working arrangements and services.
Our governing policy demonstrates a clear definition of discrimination in its different forms (direct, indirect, harassment, victimisation) and our zero-tolerance stance on incidents of this nature. Using anonymised demographic monitoring to help us to assess the effectiveness of our equality policy in practice, NDL is constantly seeking new ways to identify and rectify any inequalities within our control – immediately investigating and rectifying issues wherever possible.




£34,000 to £42,500 a licence a year
Discount for educational organisations
Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at G-Cloud@ndl.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.