max20 Project Solutions
Harmonisation of the Digital Business Support Function for the NHS and wider Public Sector
max20 Project Solutions supplies associates skilled in organisational change,specifically Digital Services Development and Integration throughout whole estates. Ideally suited to existing NHS and Healthcare organisations which are consolidating services or merging. Proven ability in the mobilisation and management of significant numbers of resources both from within the organisations and externally.
Features
- Provide leadership role in the programme of service migration
- Digital services financial budget consolidation
- Ratification of capital and asset transfer
- Support transaction capital planning and future state needs
- Overhaul and standardise all KPI's and governance arrangements
- Develop design principles for estate wide digital re-design
- Future oversight of any TUPE implications
- Programme manage the organisational development process through to completion
- Termination of SLA's and service transfer arrangements across all sites
- Negotiating supplier SLA's and new SLA development
Benefits
- Consolidation of TUPE and or staff transfer arrangements
- Cost savings in recruitment and selection processes by the service
- Merging all care organisational priorities into a single process
- Creating a single process for all Capital Digital investment
- Supporting transaction capital planning and future state needs
- Enhanced engagement as per NHS organisational development policy
- Support development of CMBD addressing life cycling and replacement planning
- Ratification of an NCA level Governance and assurance framework
- Significant cost savings via new and renegotiated supplier SLA's
- Improved stakeholder engagement as per organisational development policy
Pricing
£600 to £1,450 a unit a day
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at ps@max20.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
5 4 5 6 8 0 6 7 1 0 3 7 8 2 3
Contact
max20 Project Solutions
Don Tomlinson
Telephone: 0161 941 5026
Email: ps@max20.com
Planning
- Planning service
- Yes
- How the planning service works
-
Max20 Project Solutions provides a planning service for digital harmonisation. Our specialist associates will consider all the drivers for change including the current processes, existing technologies, the organisation OR all organisations in the case of a merger or consolidation of services and cultures. Digital solutions are an integral part of an organisation and must be selected against factors which include: architectural compliance, information flow, automation of best practice processes and all related staff issues. Planning is carried out at a strategic level, looking at all organisational aspects to avoid and failings or reduced benefits delivery. Our planning takes into consideration the use of the correct framework, including G-Cloud.
The service meets NHS OD rules and ensures that the client and the supplier both understand the requirements so that a successful outcome can be achieved. - Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
- Max20 Project Solutions provides training to cover all aspects of the services supplied. All documentation is stored securely on cloud based systems enabling our clients access to all designs, plans and processes. Our Associates are available to provide formal training through webinars and on-site support where necessary. Further training support is available via floor walking (user) activities ensuring that the user experience is delivered to a high standard. Our Associates will provide thorough and detailed handover to client’s technical teams where required.
- Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- Max20 Project Solutions undertakes detailed cloud readiness assessments with clients to ascertain business, technology and user requirements. This assessment forms a significant part of the cloud road mapping exercise which will document a migration strategy and environment setup state. The migration planning process will provide a comprehensive overview of the steps that are required to be taken in order for a successful migration to be completed. The setup/staging process will ready the cloud environment as per the recommendations outlined in the migration plan. This ensures there is no discrepancy between what is planned and what is provided.
- Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- Max20 Project Solutions provides robust quality and performance processes. Suitable user teams are identified within the client who our associates work with in order to establish key markers of performance and service acceptance. All designs, plans and processes (technical and business) are fully quality assured internally through our team of expert associates. We follow a diligent transition process including extensive testing (both technical and customer UAT) with the test criteria being pre-agreed. The testing process is used to ensure complete validation of the environments requirements are met including: • Environment is complete and accurate • Performs as expected, or better • Test plans are executed accordingly and results are as planned • Track and document any defects or performance constraints • Provide test metrics/testing summary reports • Ensure services are approved for full usage.
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
- Security design
- Cyber security consultancy
- Security testing
- Security incident management
- Security audit services
- Certified security testers
- Yes
- Security testing certifications
-
- GBEST
- CHECK
- CREST
- Tigerscheme
- Cyber Scheme
Ongoing support
- Ongoing support service
- No
Service scope
- Service constraints
- None
User support
- Email or online ticketing support
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
- Standard Service Levels 9-5, Mon-Fri Enhanced Service 9-5, 7 days a week Premium Service 24/7: P1 IRT (Initial Response Time) 15mins, 4 hour fix P2 IRT (Initial Response Time) 30mins, 8 hour fix P3 IRT (Initial Response Time) 45mins one business day fix P4 Service/Change Requests Only IRT (Initial Response Time) 1 hour Price is totally dependent on client needs. We can also deliver different managed services models including price per device, price per user and fixed monthly pricing. All clients are allocated a Service Management representative to support the service and provide ongoing service improvement.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Staff screening not performed
- Government security clearance
- Up to Baseline Personnel Security Standard (BPSS)
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
At max20, we are committed to operating sustainably, to reduce our carbon footprint and to minimise our impact on the environment. Our goal is to achieve Net Zero by 2050. The whole company is working together on our Carbon Reduction Plan, to enable us to become a more sustainable company.
The following environmental management measures and projects have been completed or implemented since our Carbon Reduction Plan 2023 baseline.
Installed motion sensors, so lights are off when rooms are not in use.
Signed up to an energy efficiency initiative with our electricity supplier.
Where possible we aim to minimise our business travel by having meetings via Microsoft Teams or Zoom. Where we need to travel for business, this will be by public transport wherever possible. No air travel is permit on UK travel.
Prior to 2023, we had LED lighting installed throughout our offices.
In the future we hope to implement further measures such as:
Establish a company-wide sustainability initiative, to encourage all team members to identify and implement ways to reduce our carbon emissions.
Promoting salary sacrifice scheme for electric cars and cycle to work scheme.
Adopting a reduce waste campaign in the office, including switching off computers and printers at the end of the day, putting printers in sleep mode when not in use and when boiling the kettle using just enough water needed.
Encouraging our landlord to improve energy efficiency in our office building.
When office equipment needs replacing opting for more energy efficient alternatives, eg computers, monitors, printers, desk fans and heaters.
Ensuring all branded materials are made from low carbon materials.
Reducing use of paper in the office by printing double-sided and going paperless wherever possible.
Environmental awareness training for all staff.
Investigate opportunities for carbon offsetting.Covid-19 recovery
We support organisations and businesses to manage and recover from the impacts of Covid-19, including where new ways of working are needed to deliver services. Our business continuity plan is regularly reviewed and updated to ensure we learn from events such as Covid-19 and are as well prepared as possible to deal with major events in the future.
We support the NHS with the delivery of its digital transformation programme and have been involved in improving workplace conditions across the NHS that support the Covid-19 recovery effort.
max20 is proud to have provided project teams to support the Covid-19 vaccination programme in the North West.Tackling economic inequality
Through our business model of providing projects solutions via teams of associates, max20 Project Solutions is experienced in creating employment opportunities for those who face barriers to employment and/or who are in deprived areas.
We have also been involved in creating employment and training opportunities, particularly for people in healthcare sectors with known skills shortages. Additionally supporting educational attainment relevant to the service, including training schemes that address skills gaps and result in recognised qualifications.
We are a proud sponsor of the Unsung Heroes Awards, the national awards for non-medical, non-clinical NHS staff and volunteers. These awards were established to show care to all our NHS community, and to continue to innovate and push the message that “everyone is of equal importance”.
max20 is an active supporter of the next generation of digital experts for the NHS, which we do through the max20 Mentorship Programme by funding the placement of students in on-site work experience.Equal opportunity
We are committed to
1. Encourage equality, diversity and inclusion in the workplace
2. Creating a working environment free of bullying, harassment, victimisation and unlawful discrimination, promoting dignity and respect for all, and where individual differences and the contributions of all staff are recognised and valued.
3.Take seriously complaints of bullying, harassment, victimisation and unlawful discrimination by fellow employees, customers, suppliers, visitors, the public and any others in the course of the organisation’s work activities.
4. Make opportunities for training, development and progress available to all staff, who will be helped and encouraged to develop their full potential, so their talents and resources can be fully utilised to maximise the efficiency of the organisation.
5. Make decisions concerning staff being based on merit.
6. Review employment practices and procedures when necessary to ensure fairness, and also update them and the policy to take account of changes in the law.
7. Monitor the make-up of the workforce regarding information such as age, sex, ethnic background, sexual orientation, religion or belief, and disability in encouraging equality, diversity and inclusion.
We assess how our policy works in practice, reviewing annually, and considering and taking action to address any issues.Wellbeing
At max20, we are guided by the following general principles in our approach to the wellbeing of our colleagues:
1.We will give non-judgmental and proactive support to individuals who experience mental health problems.
2.We will give all employees information on, and increase their awareness of, wellbeing through access to training.
3.We will set realistic targets so that the team does not work unreasonable hours.
4.We will comply with our legal duties to consider reasonable adjustments in the workplace.
5.We will treat all matters relating to individuals and their health problems in the strictest confidence in accordance with our Data Protection Policy
We aim to provide a healthy and balanced workplace which supports each of these aspects of wellbeing: mental, emotional, physical and social.
Furthermore, we support the health and wellbeing of our Associates who are aligned to our healthcare customers projects.
Pricing
- Price
- £600 to £1,450 a unit a day
- Discount for educational organisations
- Yes
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at ps@max20.com.
Tell them what format you need. It will help if you say what assistive technology you use.