CYBER SECURITY DEFENCE CONSULTANTS LIMITED

Cyberbit Crisis Simulation 360

Cloud-based cyber crisis simulation platform combining strategic boardroom exercises with operational SOC team training. Executives and technical teams train concurrently on realistic scenarios, including ransomware, data breaches, and business continuity events. Real-time decision impact feedback, dynamic scenario progression, and comprehensive after-action reporting. SaaS delivery with no infrastructure required.

Features

• Combined strategic boardroom and operational SOC crisis simulation
• Real-time decision impact feedback showing consequences of choices
• Dynamic scenario progression adapting to participant decisions
• Concurrent executive and technical team training capability
• Pre-built scenarios including ransomware, data breach, and business continuity
• Customisable scenarios aligned to organisational risk profile
• Role-based participant views for executives, IT, legal, and communications
• Comprehensive after-action reporting and performance analytics
• Cloud-hosted SaaS delivery requiring no customer infrastructure
• Browser-based access with no software installation required

Benefits

• Tests crisis decision-making in realistic scenarios without real-world risk
• Builds executive confidence handling cyber incidents under pressure
• Identifies gaps in crisis response processes before real incidents
• Aligns technical and business teams through concurrent training
• Reduces incident response time through practiced coordination
• Meets regulatory and compliance requirements for crisis preparedness
• Provides measurable improvement metrics through performance analytics
• Requires no infrastructure investment with SaaS delivery model
• Enables repeatable training exercises for continuous improvement
• Strengthens organisational cyber resilience and stakeholder assurance

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at andy.huffer@cybersecuritydefence.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

545698695108050

Contact

Andy Huffer
01223 421577
andy.huffer@cybersecuritydefence.co.uk

About your service

• Service categories:

  Applications

  Production and operations

  Service industry and public sector operations

  • Education
  • Public Order and Safety
  • Defence
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Reliable internet connectivity is required to access the platform. Supports modern browsers, including Chrome, Firefox, Edge, and Safari; Internet Explorer is not supported. Minimum licensing of 10 users per subscription tier. Annual subscription model with a 12-month minimum term. Scheduled maintenance windows communicated minimum 5 business days in advance, typically performed outside UK business hours. Scenario customisation requires professional services engagement at additional cost. The platform language is English. The customer is responsible for ensuring participant availability during scheduled exercises. Support provided during UK business hours; out-of-hours support available by arrangement.
• System requirements:
  • Modern web browser: Chrome, Firefox, Edge, or Safari
  • Stable internet connection with minimum 5 Mbps bandwidth
  • JavaScript enabled in browser settings
  • Screen resolution minimum 1280x720 pixels recommended
  • Cookies enabled for session management
  • No additional software installation required
  • Corporate firewall must permit HTTPS outbound traffic
  • Audio capability required for scenario multimedia elements
  • PDF viewer for downloading reports and documentation
  • Email access required for account activation and notifications

User support

• Email or online ticketing support: Yes
• Support response times: Initial response within 4 business hours during UK business hours (09:00-17:00 Monday to Friday, excluding UK public holidays). Critical platform issues escalated immediately. Non-urgent queries receive a full response within 1 working day. No weekend support as standard; weekend support available by prior arrangement for scheduled exercises at additional cost.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Standard Support (included in subscription):; Email and phone support during UK business hours (09:00-17:00 Monday to Friday, excluding UK public holidays). Initial response within 4 business hours. Platform access guidance, technical troubleshooting, user administration support, and exercise scheduling assistance. Online help documentation and video tutorials. Administrator and participant quick-start guides provided.; ; Enhanced Support (at additional cost):; Dedicated account manager for ongoing relationship management. Facilitated exercise delivery with an experienced CSDC consultant leading sessions. Scenario customisation consultancy to align exercises with organisational risk profile. After-action review facilitation with detailed improvement recommendations. Extended support hours, including weekend cover for scheduled exercises. Priority response with a 2-hour initial response target. Quarterly service reviews and usage reporting.; ; Professional Services (at additional cost):; Bespoke scenario development tailored to specific threats and organisational context. Integration with wider cyber resilience programmes. Executive briefings and board-level reporting. Multi-site exercise coordination. Training for internal facilitators to deliver exercises independently. Available at SFIA day rates (£500-£1,150 depending on consultant level).; ; Named Account Lead:; Every customer is assigned a named CSDC consultant providing continuity across the subscription lifecycle, from onboarding through renewals and service reviews.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Dedicated onboarding programme included with every subscription ensuring rapid time-to-value. Initial discovery call conducted within first week to understand organisational objectives, participant groups, threat landscape priorities, and exercise requirements.; ; Platform provisioned within 5 business days of contract signature. Dedicated CSDC onboarding consultant assigned to manage setup process. Administrator accounts created and configured with appropriate permissions. Initial user population uploaded via CSV import or manual entry.; ; Administrator training session delivered via video conference covering platform navigation, user management, exercise scheduling, scenario selection, and reporting functions. Session recorded for future reference and new administrator onboarding. Participant quick-start guide provided in PDF format for distribution to exercise attendees prior to the first session.; ; First exercise facilitation support available from experienced CSDC consultant ensuring successful initial deployment. Facilitator guides participants through exercise, manages scenario progression, and delivers after-action review capturing lessons learned.; ; Online documentation library accessible throughout subscription including administrator guides, facilitator handbooks, scenario descriptions, and video tutorials. Knowledge base searchable by topic with regularly updated content.; ; An optional train-the-trainer programme is available, enabling customer staff to deliver exercises independently. Includes facilitator certification, scenario management training, and after-action review techniques. Ongoing account management support is provided throughout the subscription lifecycle with quarterly review meetings.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Customers retain full access to data export functions throughout the contract term. Exercise results, participant performance data, decision timelines, after-action reports, and analytics available for download on-demand via self-service platform interface. Export formats include PDF for reports, CSV for raw data, and Excel for structured datasets.; ; Ninety days prior to contract end, CSDC account manager initiates offboarding process with customer administrator. Notification confirms contract end date, data extraction options, and support available during transition period. Customers encouraged to complete data extraction requirements during this period while full platform access remains available.; ; Bulk data export available upon request through CSDC support team at no additional charge. Support includes guidance on data formats, extraction scheduling, and transfer methods for large datasets. Secure file transfer options available for customers with specific security requirements.; ; Thirty-day grace period provided following contract termination date for final data extraction activities. Read-only platform access maintained during grace period enabling report downloads and data verification.; ; Following grace period completion, all customer data securely deleted from platform and backup systems within 30 days using cryptographic erasure methods. Written confirmation of data deletion provided upon request for compliance and audit purposes. Extended retention arrangements available by prior agreement where required.
• End-of-contract process: Ninety days before contract end, CSDC account manager contacts customer to discuss renewal options or initiate offboarding process. Contract review meeting offered to assess service value, usage patterns, and future requirements.; ; If renewing: Updated terms and pricing provided. Renewal processed with no service interruption. Historical data and configurations retained. New subscription period commences seamlessly.; ; If not renewing: Structured offboarding process initiated. Customer administrators notified of key dates and actions required. Full platform access maintained until contract end date for final exercises and data extraction.; ; Included in contract price: Full data export assistance during notice period. Administrator support for extraction queries. Thirty-day post-contract grace period with read-only access. Secure data deletion and written confirmation. Account closure administration.; ; Additional costs: Extended data retention beyond grace period if required. Data migration assistance to alternative platforms. Format conversion for non-standard export requirements. Expedited offboarding if shorter than 90-day notice provided.; ; Following grace period, all customer data permanently deleted using secure methods within 30 days. User accounts deactivated and removed. Deletion certificate provided upon request confirming compliance with data protection requirements.; ; CSDC maintains confidentiality of all customer information following contract end in accordance with contractual and regulatory obligations. Feedback welcomed to inform continuous service improvement.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Web-based graphical user interface accessible via modern browsers without software installation. Role-based dashboards provide tailored views for administrators, facilitators, and participants. Administrators manage users, schedule exercises, and configure scenarios through an intuitive management console. Facilitators control exercise progression, inject scenario events, and monitor participants' responses in real time. Participants access realistic crisis scenarios through an immersive interface displaying situation updates, decision options, and team communications. Real-time status displays show exercise progress and team performance. The comprehensive reporting dashboard provides after-action analytics, decision timelines, and performance metrics. All interface elements are designed for ease of use, requiring minimal training.
• Accessibility standards: None or don’t know
• Description of accessibility: Platform designed following web accessibility best practices. Keyboard navigation supported for core functions. Screen reader compatibility for standard interface elements. High contrast mode available for improved visibility. Text resizing supported through browser controls. Alt text provided for informational images. Form fields include descriptive labels. Error messages clearly identify issues and required actions. Video content includes captions where provided. Accessibility features continuously improved based on user feedback. Full WCAG compliance not independently verified. Customers with specific accessibility requirements should contact support to discuss individual needs and available accommodations prior to procurement. Accessibility roadmap available upon request.
• Accessibility testing: Cyberbit conducts internal accessibility reviews as part of standard quality assurance processes. Interface elements are tested against common assistive technology configurations throughout development. Testing includes verifying screen reader compatibility with NVDA and JAWS on Windows platforms and with VoiceOver on macOS. Keyboard-only navigation testing ensures core platform functions are accessible without mouse input. Colour contrast analysis performed using automated tools to verify text readability.; ; Formal user testing with assistive technology users has been limited to date. Accessibility improvements are prioritised based on customer feedback and support requests. Customers with specific accessibility requirements are encouraged to request a trial environment to evaluate platform suitability with their preferred assistive technologies before commitment.; ; CSDC commits to working with customers who identify accessibility barriers. Feedback regarding accessibility issues is welcomed and escalated to Cyberbit development team for assessment and remediation where feasible. Workarounds and alternative workflows documented and provided where technical limitations exist.; ; Future development roadmap includes enhanced accessibility features and an expanded assistive technology testing programme. Cyberbit welcomes customer participation in accessibility user research initiatives to inform ongoing improvements. Detailed accessibility conformance information and current known limitations are available upon request through the CSDC account management team prior to procurement decisions.
• API: No
• Customisation available: Yes
• Description of customisation: What can be customised:; Scenarios customised to reflect organisational risk profile, industry sector, and specific threat landscapes. Exercise branding, including logos, organisational terminology, and department names. Participant roles and team structures are configured to match the customer organisational hierarchy. Decision options and scenario branches tailored to internal policies and procedures. Reporting templates customised for board-level, technical, and compliance audiences. Performance metrics aligned to organisational key performance indicators.; ; How users can customise:; Administrator self-service customisation available for user management, team configurations, exercise scheduling, and basic branding through web interface. Advanced scenario customisation delivered through CSDC professional services engagement, working collaboratively with customer stakeholders to develop bespoke content. Custom scenarios developed through structured workshops, identifying key risks, decision points, and learning objectives. The iterative review process ensures scenarios meet customer requirements before deployment.; ; Who can customise:; Platform administrators can perform standard configuration changes, including user management, team setup, and exercise scheduling. CSDC consultants deliver advanced scenario customisation through professional services engagement. The Cyberbit development team implements technical customisations that require platform changes. Customer subject matter experts participate in scenario development workshops, providing organisational context and validation. Train-the-trainer programmes are available, enabling customer staff to facilitate exercises and make permitted configuration adjustments independently.

Scaling

• Independence of resources: Multi-tenant SaaS architecture with logical separation ensuring customer exercises operate independently. Resource isolation prevents performance impact from other tenants' activities. Auto-scaling infrastructure dynamically allocates additional capacity during peak demand periods. Load balancing distributes traffic across multiple servers preventing single points of congestion. Exercise scheduling managed to avoid resource contention during high-demand periods. Dedicated compute resources allocated during active exercises ensuring consistent performance. Infrastructure hosted on enterprise-grade cloud platform with guaranteed capacity. Performance monitoring identifies and addresses bottlenecks proactively. Service level agreement guarantees 99.5% availability. Customers experience consistent platform performance regardless of overall platform utilisation levels.

Analytics

• Service usage metrics: Yes
• Metrics types: Real-time exercise progress dashboards displaying participant engagement and completion status. Individual performance scoring measuring decision quality, response times, and crisis management effectiveness. Team performance analytics comparing departmental and cross-functional coordination. Decision timeline tracking showing choices made and consequences triggered throughout scenarios. Trend analysis across multiple exercises identifying improvement patterns and persistent gaps. Exercise completion rates and participant attendance tracking. Platform usage statistics including login frequency and session duration. After-action reports with quantified performance against learning objectives. Exportable metrics for compliance reporting and board-level summaries. Quarterly usage reports provided by CSDC account manager during service reviews.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Cyberbit Ltd

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure

Data importing and exporting

• Data export approach: Self-service data export available through platform interface. Administrators access reporting dashboard to generate and download exercise results, performance analytics, and participant data. Individual reports downloadable on-demand. Bulk export function available for multiple exercises or date ranges. Automated scheduled exports configurable for regular reporting requirements. Support team available to assist with large-scale data extraction requests. Secure file transfer options provided for sensitive data upon request.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Platform availability guaranteed at 99.5% during UK business hours (09:00-17:00 Monday to Friday, excluding UK public holidays). Availability measured on monthly basis using automated monitoring systems. Calculation excludes scheduled maintenance windows and force majeure events.; ; Scheduled maintenance performed outside UK business hours wherever possible. Minimum 5 business days advance notification provided for planned maintenance. Emergency maintenance for critical security patches communicated as early as practicable.; ; Service credits issued automatically when guaranteed availability not achieved:; - Availability 99.0% to 99.5%: 5% credit of monthly subscription value; - Availability 95.0% to 99.0%: 10% credit of monthly subscription value; - Availability below 95.0%: 25% credit of monthly subscription value; ; Credits applied against subsequent subscription invoices. Maximum credit capped at 25% of monthly subscription value per calendar month. Credits represent sole remedy for availability SLA breaches.; ; Outage duration calculated from time of customer incident report or automated detection, whichever occurs first, until service restoration confirmed. Partial service degradation assessed proportionally based on functionality impact.; ; Real-time platform status available via online status page. Automated email notifications sent to designated administrators for service disruptions. Post-incident reports provided within 5 business days detailing root cause, impact assessment, and preventive measures implemented.
• Approach to resilience: Platform hosted on enterprise-grade cloud infrastructure with multi-availability zone deployment ensuring geographic redundancy within hosting region. Automatic failover configured between availability zones maintaining service continuity during localised outages.; ; Architecture designed with no single points of failure. Load balancing distributes traffic across multiple application servers. Database tier utilises synchronous replication with automatic failover to standby instances. Stateless application design enables rapid horizontal scaling during demand spikes.; ; Data protection through automated backup regime. Full database backups performed daily with transaction log backups every 15 minutes. Backups stored in geographically separate location from primary infrastructure. Backup retention period of 30 days enabling point-in-time recovery. Recovery Point Objective (RPO) of 4 hours; Recovery Time Objective (RTO) of 8 hours.; ; Disaster recovery plan documented and tested annually. Simulated failover exercises conducted to validate recovery procedures. Results documented with lessons learned incorporated into operational improvements.; ; Infrastructure monitoring operates 24/7 with automated alerting for performance anomalies and potential failures. On-call engineering team available for incident response outside business hours.; ; Detailed resilience architecture documentation including datacentre specifications, redundancy configurations, and disaster recovery procedures available under NDA upon request for customers with specific assurance requirements during procurement evaluation.
• Outage reporting: Real-time public status page displaying current platform availability, active incidents, and historical uptime metrics. Status page accessible without authentication enabling stakeholders to check service health independently. Customers can subscribe to status page updates for automatic notifications via email or RSS feed.; ; Automated email alerts sent immediately to designated customer administrators when unplanned outages or service degradation detected. Alerts include initial incident summary, estimated impact, and expected resolution timeframe where known. Follow-up notifications provided as incident progresses and upon service restoration confirmation.; ; Planned maintenance notifications distributed minimum 5 business days in advance via email to all registered administrators. Notifications detail maintenance window, expected duration, services affected, and any customer actions required. Reminder notifications sent 24 hours before scheduled maintenance commences.; ; Post-incident reports provided within 5 business days following significant outages. Reports detail root cause analysis, customer impact assessment, incident timeline, resolution actions taken, and preventive measures implemented to avoid recurrence. Reports available in PDF format for customer records and audit purposes.; ; Quarterly service reports provided by CSDC account manager summarising availability performance against SLA, incidents occurred, and platform updates deployed. Annual service review meeting offered to discuss performance trends and improvement initiatives.; ; No public API for programmatic status monitoring currently available.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Username or password
• Access restrictions in management interfaces and support channels: Management interface access restricted to authorised personnel using role-based access controls. Multi-factor authentication mandatory for all administrative access. Named individual accounts with unique credentials; shared accounts prohibited. Administrative privileges granted on least-privilege principle with regular access reviews. Support staff access customer environments only when required for incident resolution or requested assistance. Customer data access logged with full audit trail. Support access requires customer authorisation for non-critical requests. Privileged access management system controls and monitors administrative sessions. Access automatically revoked upon role change or employment termination. Quarterly access reviews verify appropriate permissions maintained. Segregation of duties enforced for sensitive operations.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Cyberbit maintains comprehensive information security management system aligned to ISO 27001 framework. Security governance overseen by dedicated Chief Information Security Officer reporting directly to executive leadership. Security policies reviewed annually and updated in response to emerging threats and regulatory changes.; ; Core security policies include: information classification and handling, access control and identity management, acceptable use, incident response, business continuity, supplier security, and data protection. All policies documented, version controlled, and accessible to relevant personnel.; ; Employee security responsibilities defined from onboarding through exit. Mandatory security awareness training completed annually by all staff. Role-specific security training provided for technical and customer-facing personnel. Background checks conducted for employees with access to customer data.; ; Policy compliance monitored through regular internal audits and management reviews. Non-compliance addressed through documented corrective action process. External audits conducted annually supporting certification maintenance.; ; Security incidents reported through defined escalation procedures. Incident response team activated for security events with defined roles and responsibilities. Lessons learned incorporated into policy and process improvements.; ; CSDC maintains complementary security policies for UK operations including staff vetting to BS7858:2019 and government security clearance up to SC level. CSDC security practices available for customer review upon request during procurement.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All platform components tracked through centralised configuration management database recording versions, dependencies, and deployment status. Infrastructure defined as code enabling consistent, auditable deployments. Changes follow formal change management process including impact assessment, security review, testing, and approval stages. Security impact assessment mandatory for all changes evaluating potential vulnerabilities and compliance implications. Changes categorised by risk level determining approval authority required. Emergency change procedures documented for critical security patches. All changes logged with full audit trail including requestor, approver, implementation details, and rollback procedures. Post-implementation reviews conducted for significant changes verifying expected outcomes achieved.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Continuous vulnerability scanning of infrastructure and applications using automated tools. Threat intelligence gathered from NCSC advisories, vendor security bulletins, CVE databases, and commercial threat feeds. Security team assesses identified vulnerabilities for exploitability, impact, and relevance to platform components. Critical vulnerabilities patched within 48 hours of confirmed exploitability. High severity patches deployed within 7 days. Medium and low severity vulnerabilities addressed through regular monthly patching cycle. Third-party penetration testing conducted annually validating vulnerability management effectiveness. Emergency patching procedures enable rapid deployment for zero-day threats. All patches tested in staging environment before production deployment. Patch status tracked and reported to management monthly.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: 24/7 automated monitoring of infrastructure, applications, and security events using SIEM platform. Security alerts correlated and triaged by security operations team. Anomaly detection identifies unusual access patterns, data transfers, and authentication attempts. Intrusion detection systems monitor network traffic for malicious activity. Potential compromises trigger immediate incident response process with containment as priority. Critical security alerts investigated within 1 hour. Security team available on-call outside business hours for incident escalation. Automated blocking of confirmed malicious activity. Forensic analysis conducted to determine incident scope and root cause. Affected customers notified within 24 hours of confirmed data breach. Lessons learned incorporated defensive improvements.
• Incident management type: Supplier-defined controls
• Incident management approach: Documented incident management procedures with pre-defined runbooks for common events including service outages, security incidents, and data breaches. Users report incidents via email or phone to CSDC support team during UK business hours. Incidents logged, categorised by severity, and assigned to appropriate resolver team. Critical incidents escalated immediately to senior management. Regular status updates provided to affected customers throughout incident lifecycle. Incident reports provided within 5 business days detailing timeline, root cause, impact, resolution actions, and preventive measures. Post-incident reviews conducted for significant events identifying process improvements. Incident metrics tracked and reported to management monthly for trend analysis.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 2%
• Between £1,000,001 and £2,500,000: 5%
• Between £2,500,001 and £5,000,000: 7%
• Over £5,000,001: 10%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: IQC - Institute of Quality & Control
• ISO/IEC 27001 accreditation date: Sunday 27 March 2022
• What the ISO/IEC 27001 doesn’t cover: The Check Point ISO/IEC 27001 certification fully covers Harmony Email & Collaboration, which is the service being offered. The certification scope explicitly includes development, sales, marketing, support and operations of Harmony Email & Collaboration along with associated Infinity Portal and ThreatCloud AI threat intelligence infrastructure.; ; No aspects of the Harmony Email & Collaboration service delivered under this G-Cloud listing fall outside the ISO 27001 certification scope.; ; CSDC as the reseller does not hold independent ISO 27001 certification. CSDC maintains Cyber Essentials Plus certification and staff security vetting to BS7858:2019. CSDC professional services including implementation, training, and enhanced support are delivered by consultants holding professional certifications including CISSP, CISM, and ISO 27001 Lead Auditor qualifications.; ; Any CSDC-delivered professional services (available at additional cost) are outside the Check Point ISO 27001 certification scope but are delivered following information security best practices aligned to ISO 27001 controls. CSDC is committed to achieving ISO 27001 certification for its consultancy operations.; ; The Check Point certification is valid until March 2028 and covers the complete cloud service infrastructure, development lifecycle, and operational support for all Harmony product family services.
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 338d88d0-089d-4b8a-8186-fd29508892aa
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: Yes
• Any other security certifications:
  • CISSP
  • CISM
  • CREST

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at andy.huffer@cybersecuritydefence.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.