HANLEY HEALTH LIMITED

Website Audit and Support

Our website audit service conducts comprehensive website audits for UK primary care websites. We also provide website management and support. Our three-part approach includes a detailed audit, tailored recommendations, and an optional service to implement these changes, ensuring your website meets the highest standards of accessibility and usability standards (WCAG).

Features

• help choosing systems and vendors
• system design and assurance
• website audit
• ensuring WCAG compliance
• tech support

Benefits

• reduces business risk and costs
• reduces deployment times
• ensures compliance with guidelines
• increases use of website tools to reduce admin work
• removes the burden of managing the website

£350 to £600 a unit a day

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at max@hanleyconsulting.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

545724845554286

Contact

Max Gattlin
07742881189
max@hanleyconsulting.co.uk

Planning

• Planning service: Yes
• How the planning service works: At Hanley Health Ltd. our planning services for implementing cloud hosting or software services are designed to ensure a seamless, secure, and efficient transition. Our approach starts with a comprehensive business analysis to understand the client's unique needs and challenges. This involves evaluating their current IT infrastructure, operational requirements, and long-term strategic goals.; ; Following the analysis, we design tailored cloud solutions that align with the client's business objectives. Our solution design process includes selecting appropriate cloud models (e.g., IaaS, PaaS, SaaS) and vendors that best fit the client’s requirements. We focus on scalability, reliability, and integration with existing systems.; ; Security is paramount in all our planning stages. We develop a detailed security architecture, addressing potential risks and compliance requirements. This includes the implementation of robust cybersecurity measures, data protection protocols, and continuous security assessments to ensure that the client’s data and processes remain secure at all times.; ; Our planning services also encompass staff training and support mechanisms to facilitate smooth adoption and operation post-implementation. By providing on-site and remote ongoing support, we ensure that our clients have the expertise needed to utilise their new cloud environments effectively and securely.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Hanley Consulting provides comprehensive training for cloud software and hosting services as part of our website support and consultancy offerings. Our training programs are designed to equip your staff with the knowledge and skills necessary to effectively manage and utilise cloud-based website solutions.; ; Training Program Overview:; ; Introduction to Cloud Technology: Covers the basics of cloud computing, including different cloud service models (IaaS, PaaS, SaaS) and key cloud providers.; Specific Software Training: Detailed sessions on specific cloud platforms and software, tailored to the client’s chosen solutions, such as AWS, Azure, or Google Cloud. This includes navigation, toolsets, and best practices for deployment and management.; Security Practices: Educates on securing cloud environments, focusing on compliance standards, data protection, and risk mitigation.; Performance Monitoring and Management: Training on tools and techniques for monitoring the performance of cloud-hosted sites, ensuring optimal operation.; Troubleshooting and Support: Provides problem-solving strategies and procedures for addressing common issues in cloud hosting environments.; Training sessions combines theoretical learning with practical exercises. Support materials, including user guides and access to online resources, are provided to all participants for ongoing reference. We also offer follow-up sessions and refresher courses to keep your team up-to-date with the latest cloud advancements and updates.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: At Hanley Health Ltd., we specialise in facilitating smooth migrations to the cloud or between cloud services, ensuring minimal disruption and maximum efficiency for our clients. Our migration services begin with a detailed audit of the client's existing web infrastructure to identify the most suitable cloud solutions tailored to their specific needs. Our process involves three critical stages: Preparation and Planning: We engage in thorough planning to map out the migration process. This includes selecting the right type of cloud service (IaaS, PaaS, SaaS) that aligns with the client's business goals and compliance requirements. We also prepare data migration strategies to ensure data integrity and security. Execution: Utilising industry-leading tools and methodologies, we migrate applications, databases, and other system components to the cloud environment. Our team manages the entire process, from initial setup and testing to final deployment, ensuring a smooth transition with minimal downtime. Post-Migration Support: After migration, we provide extensive training to the client's staff to familiarise them with the new system. We also offer ongoing support and optimization services to ensure that the cloud infrastructure performs optimally and continues to meet the evolving needs of the business.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: At Hanley Health Ltd., our quality assurance and performance testing services are designed to ensure that clients' cloud applications consistently meet stringent standards of reliability and efficiency. Here’s how we do it: Initial Assessment: We start with a detailed audit to identify specific quality benchmarks and performance criteria based on relevant government and industry standards. Test Planning and Design: We develop a customised testing strategy that includes functional, usability, security, and compliance testing. We also design performance tests to evaluate application scalability, speed, and responsiveness under various load conditions. Execution: Utilising advanced testing tools, we conduct rigorous testing to uncover any potential issues or bottlenecks, ensuring all components operate optimally across different scenarios. Reporting and Optimization: Post-testing, we provide comprehensive reports detailing performance outcomes and identify areas for improvement. We offer tailored recommendations for system enhancements to boost performance and reliability. Ongoing Support: We continue to offer support and conduct periodic re-testing to ensure the cloud services adapt to new requirements and continue to meet established performance standards. Through this meticulous approach, Hanley Health ensures that our clients' cloud implementations are robust, secure, and fully equipped to support their operational needs effectively.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: No

Service scope

• Service constraints: Service Availability: support is only available Mon-Fri (9am to 5pm).

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Questions can expect a response within an hour. Service Availability: support is only available Mon-Fri (9am to 5pm).
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: Hanley Consulting is committed to ensuring that our web chat support is accessible to all users, including those utilising assistive technologies. We have conducted comprehensive testing of our web chat platform with assistive technology users to ensure compatibility and ease of use. Our testing process involves collaboration with users who rely on various assistive technologies, such as screen readers, speech recognition software, and keyboard-only navigation tools. We engage these participants in our development cycle to provide real-time feedback on accessibility features. During these sessions, we focus on ensuring that our web chat interface is fully compliant with WCAG (Web Content Accessibility Guidelines). Key areas of focus include text readability, voice commands responsiveness, and efficient navigation without the use of a mouse. We also verify that alerts and notifications within the web chat are detectable and comprehensible through screen readers. Feedback from these tests is critically analysed to identify any barriers and implement immediate improvements. Our aim is to provide a web chat experience that is not only functional but also inclusive, allowing all users to communicate effectively with our support team without limitations.
• Support levels: At Hanley Consulting, our User Support team is renowned for their exceptional service. We are committed to providing quick, accessible, and client-focused support, ensuring a positive experience for every customer and user of our various services. This approach not only resolves client issues efficiently but also serves as a critical feedback loop for ongoing service improvement. Every Hanley Consulting team member is deeply committed to understanding client needs, achieved through constant training as well as liaising with key stakeholders. Our support is only one level, with all customers receiving our excellent support included in the cost of our service.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • NHS Data Security and Protection Toolkit assurance (ODS code 8JT17)
  • Cyber Essentials
  • Fully compliant with DCB0129
  • ISO 27001 (accreditation in progress)

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Hanley Consulting is committed to contributing positively to the social value theme of fighting climate change, as outlined in PPN 06/20, through our G-Cloud service provision in website services consultancy, migration, and auditing.; Minimising Environmental Impact: Our digital-first approach reduces the need for physical infrastructure and travel, significantly lowering carbon emissions associated with traditional office setups and commuting. By promoting remote working capabilities through cloud-based website management and support, we enable our clients to reduce their environmental footprint.; Energy-Efficient Technologies: In the delivery of our web services, we prioritise the use of energy-efficient cloud infrastructures that adhere to sustainable practices. Our cloud solutions are hosted in data centres that utilise green energy and advanced cooling technologies to minimise energy consumption.; Optimization of Digital Resources: Through our web audits and statistical analysis of user behaviour, we help public sector organisations optimise their online presence. Efficiently designed websites consume less bandwidth and power, contributing to lower energy use both on the server side and for end-users accessing these sites.; Training and Support for Sustainable Practices: We provide staff training focused not only on skills development but also on promoting awareness about digital sustainability. Our training programs emphasise best practices in developing and maintaining environmentally friendly digital solutions, encouraging our clients to adopt greener alternatives in their digital operations.; Sustainability in Supply Chain: Hanley Consulting is dedicated to maintaining a supply chain that shares our environmental goals. We carefully select partners and suppliers who demonstrate a commitment to sustainability, ensuring that our service delivery aligns with environmental best practices.

  Covid-19 recovery

  Hanley Consulting is committed to supporting the UK's recovery from COVID-19 through our G-Cloud services, particularly in the realm of website services consultancy, migration, audits, and support. Our approach is designed to bolster public sector resilience and adaptability in the digital landscape, which is crucial in the post-pandemic era.; Enabling Remote Work: Our cloud-based solutions facilitate effective remote working environments for public sector employees. By improving and optimising website services, we ensure that staff can continue to operate efficiently and securely from any location. This capability is vital as organisations transition to more flexible work arrangements, supporting ongoing social distancing efforts and contributing to public health safety.; Enhancing Digital Access: We support the digital transformation of public sector services by making them more accessible to the public. Through meticulous audits and improvements of website interfaces and functionalities, we help ensure that essential services such as healthcare, education, and public administration are available online to all users, including the most vulnerable. This is particularly important as the pandemic has accelerated the need for robust digital access to public services.; Training and Support: Our comprehensive training programs equip public sector staff with the necessary skills to manage and maintain their digital platforms effectively. This ongoing support helps organisations respond more dynamically to the changing needs brought about by COVID-19, ensuring continuity and efficiency of service delivery.; Statistical Analysis of User Behaviour: By analysing user interactions and feedback, we provide insights that help public sector agencies refine their online services to better meet the needs of the public during the recovery phase. This data-driven approach aids in optimising resource allocation and improving user satisfaction.; Our services are designed not only to meet the immediate operational needs but also to support long-term strategic goals for a resilient recovery.

  Tackling economic inequality

  Hanley Consulting is committed to addressing economic inequality through our G-Cloud services in website consultancy, migration, audits, and support. We design our offerings to enhance digital inclusivity and foster economic opportunities across various socio-economic groups within the public sector.; Empowering Small and Medium Enterprises (SMEs): By providing tailored web services and support, we enable SMEs to compete more effectively in the digital landscape. Our services are designed to be accessible and affordable, lowering the entry barriers for smaller organisations to benefit from advanced digital tools that were traditionally the preserve of larger entities.; Enhancing Skills and Employment: We deliver comprehensive staff training as part of our service package, enhancing digital literacy and employability across the public sector. Our training programs are particularly aimed at equipping individuals from economically disadvantaged backgrounds with the necessary skills to thrive in an increasingly digital workplace. This initiative not only helps individuals improve their career prospects but also supports public sector organisations in developing a more skilled and versatile workforce.; Data-Driven Insights for Better Service Delivery: Through statistical analysis of user behaviour on public sector websites, we provide insights that help tailor services to meet the diverse needs of all citizens, including the most economically vulnerable. By optimising user experience and accessibility, we ensure that essential services are equitable and inclusive, thereby reducing economic disparities in access to critical information and services.; Supporting Economic Development: Our website services help public sector entities to operate more efficiently and effectively, leading to better service delivery that can stimulate local economic activities. Enhanced digital services can improve interaction with citizens, increase satisfaction, and encourage greater economic participation.

  Equal opportunity

  Hanley Consulting is deeply committed to advancing equal opportunity, aligning our G-Cloud service offerings with the Social Value themes outlined in PPN 06/20. As a company with a 50/50 male to female ratio and led by a female founder, we embody the principles of gender equality and strive to extend these values through our consultancy services in website support and development.; ; Promoting Diversity and Inclusion in Tech: Hanley Consulting actively champions diversity within the technology sector. Our recruitment practices are designed to attract and retain talent from diverse backgrounds, ensuring that opportunities for employment and advancement are equally accessible to all, regardless of gender, ethnicity, or social background. This commitment to diversity enriches our team's creativity and enhances the range of perspectives we bring to our projects.; ; Training and Development: We provide comprehensive training programs that are crucial for upskilling a diverse workforce. By equipping people from underrepresented groups with the necessary digital skills, we empower them to advance in their careers. This not only supports individual growth but also helps bridge the skills gap in the digital sector, fostering a more inclusive industry.; ; Accessible and Inclusive Service Design: In our website audit and implementation services, we emphasize the importance of creating accessible web designs that cater to users with different abilities. This approach ensures that the websites we develop or improve are usable by everyone, which is vital for public sector organizations aiming to serve the entire community equitably.; ; Supporting Women in Leadership: As a company led by a female founder, we are keenly aware of the challenges faced by women aspiring to leadership roles in technology. We actively mentor young women within our organization and in the wider community, providing leadership training and opportunities to foster their growth and visibility in the industry.

  Wellbeing

  Hanley Consulting is dedicated to enhancing wellbeing through our G-Cloud service offerings, specifically tailored to support website services. Our commitment aligns with the Social Value themes outlined in PPN 06/20, focusing on improving both the physical and psychological wellbeing of public sector employees and the wider community they serve.; Enhanced Work Environment: By supporting the migration to and management of efficient, cloud-based website services, we enable public sector organisations to offer more flexible working conditions. Our solutions facilitate remote working, reducing commute stress and supporting a better work-life balance. This flexibility is particularly crucial in post-pandemic recovery, contributing to improved mental health and reduced physical exhaustion among staff.; User-Centric Design: Our website audits and redesigns prioritise user-friendly and accessible interfaces, which significantly reduce user frustration and enhance the overall online experience for both employees and the public. Ensuring that websites are accessible to all, including those with disabilities, aligns with our goal to promote inclusivity and mental wellbeing.; Training and Empowerment: We provide comprehensive training that empowers public sector employees to effectively manage and utilise their new digital tools, boosting confidence and competence in their roles. Empowered employees are more engaged and report higher job satisfaction, positively impacting their overall wellbeing.; Data-Driven Insights for Better Service Delivery: Our statistical analysis of user behaviour informs improvements that make digital interactions more intuitive and less stressful. By streamlining how services are accessed and used, we help reduce the cognitive load on users, enhancing their online interactions and satisfaction.; Supporting Mental Health: Recognizing the potential for digital work to impact mental health, our ongoing support includes best practices in digital hygiene and wellness. We advocate for regular digital detoxes and balanced online engagement, fostering a healthier approach to digital consumption.

Pricing

• Price: £350 to £600 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at max@hanleyconsulting.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.