SYSCON JUSTICE SYSTEMS INTERNATIONAL LIMITED

Syscon Offender Management Software

Syscon provides NOMIS as a secure, UK-hosted SaaS supporting offender management across custody. The service delivers core inmate, administration and integration modules with 24/7 live support, maintenance, enhancements and assured availability, enabling HMPPS to manage operational, security and case management processes at national scale.

Features

• Secure UK-hosted SaaS offender management system
• Real-time inmate admissions, release, and movement tracking
• Integrated sentence administration and automated date calculations
• Case management, assessments, and rehabilitation tracking tools
• Incident, security threat group, and CSIP management

Benefits

• Quickly manage offender records securely from a single system
• Maintain accurate, real-time custody counts and movements
• Reduce administrative errors with automated sentence calculations
• Track cases, risks, and interventions consistently across teams
• Respond faster to incidents with centralised security information

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at richard.stubbs@syscon.net. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

545943616260404

Contact

Richard Stubbs
07985 533583
richard.stubbs@syscon.net

About your service

• Service categories:

  Applications

  Production and operations

  Service industry and public sector operations

  • Public Order and Safety
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: Yes. The service has the following constraints buyers should be aware of. The service is delivered on a supplier-managed, Oracle-based platform and does not support multi-cloud deployment. Hosting and data residency are restricted to the UK. Planned maintenance, releases, and changes are managed through HMPPS Digital change processes and may require agreed maintenance windows. Standard support is provided Monday to Friday, 08:00–18:00, with on-call support for Severity 1 incidents only. Access to live systems requires Security Clearance (SC). Enhancements are prioritised via the HMPPS Digital product backlog rather than ad-hoc requests.
• System requirements:
  • Secure internet access to approved UK-hosted service endpoints
  • Modern web browser supporting HTTPS and current security standards
  • Buyer-provided Oracle platform licence where contractually required
  • HMPPS-approved network connectivity and firewall configurations
  • User devices compliant with MoJ/HMPPS security policies

User support

• Email or online ticketing support: Yes
• Support response times: The service provides live service support via a 24/7 support portal, email to the Supplier Support Team, and an online incident management tool used with HMPPS Digital.; ; Email and ticketing support are included as part of the standard live service support, not charged separately.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: The service provides structured, SLA-backed live service support aligned to HMPPS Digital operating models. Support is delivered primarily at third- and fourth-line application support level, following initial triage by HMPPS Digital first- and second-line teams. Support covers incident resolution, problem management, change implementation, releases, data fixes, performance, capacity, security, and continuity management.; ; Standard support is provided Monday to Friday, 08:00–18:00 (UK time) via an online ticketing system, email, and phone. On-call support is available outside these hours on a reasonable-endeavours basis for Severity 1 incidents only. All incidents are prioritised and managed in line with agreed SLAs and HMPPS Digital incident and change management processes.; ; Support costs are included within the contracted service pricing for live service support. Impact assessments for changes and certain Digital Initiatives or bespoke enhancements may be chargeable separately, subject to agreement.; ; A dedicated Live Service Support Manager acts as the primary technical contact, coordinating supplier support teams and working closely with the HMPPS Digital Service Delivery Manager. Specialist cloud and database engineers, including Oracle experts, are engaged as required for escalations, performance issues, and fourth-line support.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: The Supplier supports users in getting started through a structured onboarding approach aligned with HMPPS Digital processes. Initial setup includes environment configuration, user account creation, role and permission assignment, and validation of connectivity and integrations. Access is granted only to authorised users following security clearance and approval procedures.; ; Users are supported with comprehensive user and administration documentation, including guides for system use, configuration, workflows, and reporting. Documentation is maintained and updated as system functionality changes. Online knowledge resources and reference materials are provided to support day-to-day use.; ; Training is primarily delivered through remote sessions, briefings, and knowledge transfer activities for HMPPS Digital teams and operational users. These sessions cover core system functionality, administration, support processes, and change management. Onsite training is not provided as a standard offering.; ; During early use, the Supplier’s Live Service Support team and Support Manager provide close support to assist with queries, issue resolution, and operational readiness. Ongoing assistance is available through the service desk, ensuring users can adopt and use the service effectively and in line with operational and security requirements.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: At the end of the contract, the Buyer can extract its data in line with MoJ and HMPPS Digital exit and data management processes. Data extraction is planned and agreed in advance to ensure continuity, security, and compliance with information governance requirements. The Supplier supports the Buyer by identifying required datasets, agreeing extraction scope, and validating data completeness.; ; Data can be extracted from the NOMIS system in structured, industry-standard formats suitable for onward use, analysis, or migration to successor systems. Exports may include offender records, case data, sentence information, reference data, reports, and audit information, subject to legal and policy constraints.; ; All extraction activities are carried out in secure UK environments and follow approved access controls, security clearance requirements, and data protection legislation. The Supplier provides technical assistance during extraction, including query support and validation. Data relating to the Buyer remains the property of the Buyer. After contract termination and successful extraction, data is retained or securely deleted in accordance with contractual terms, MoJ policies, and statutory retention requirements.
• End-of-contract process: At the end of the contract, the service is exited in line with agreed contractual terms and MoJ/HMPPS Digital exit management processes. The Supplier works with the Buyer to plan an orderly transition, including confirmation of contract end dates, service cessation activities, and agreed timelines for data extraction, handover, or migration to a successor service.; ; Activities included within the contract price typically cover planned service wind-down, standard knowledge transfer, cooperation with the Buyer’s exit plan, and support for agreed data extraction in standard formats. Live service support continues until the agreed termination date.; ; Additional costs may apply for non-standard exit activities, including bespoke data transformations, extended parallel running, accelerated extraction timescales, additional reporting, or specialist technical support beyond the agreed scope. Any additional costs are agreed in advance through formal change control.; ; Following exit, the Supplier disables access to the service and, subject to confirmation from the Buyer, securely deletes or retains data in accordance with contractual obligations, MoJ/HMPPS policies, and legal retention requirements. All activities are conducted to maintain security, compliance, and service continuity.
• Documentation accessibility standard: EN 301 549

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: EN 301 549
• Description of service interface: Yes. The service provides a secure, browser-based user interface that allows authorised users to access and manage all NOMIS functionality, including offender records, case management, incidents, movements, reporting, and administration. The interface supports role-based access controls and is configured to meet HMPPS operational and security requirements. In addition, the service includes administrative interfaces for system configuration, workflow management, and reporting. An API-based service interface is also available to support integrations with other Ministry of Justice and HMPPS digital services, enabling data exchange and interoperability while maintaining security, governance, and audit controls.
• Accessibility standards: EN 301 549
• Accessibility testing: The service interface is delivered within Ministry of Justice and HMPPS digital environments and is therefore designed to align with EN 301 549, the mandatory accessibility standard for UK public sector ICT systems. This standard incorporates relevant WCAG principles and ensures systems are usable by people with a wide range of accessibility needs.; ; Accessibility considerations include keyboard navigation support, screen reader compatibility, consistent layouts, clear labelling, and support for assistive technologies commonly used within government secure environments. Role-based interfaces and workflow screens are designed to reduce cognitive load and support efficient task completion.; ; Formal accessibility assurance and testing activities are undertaken in line with HMPPS Digital and MoJ governance processes, including usability reviews, accessibility checks, and defect remediation as part of change, release, and enhancement cycles. Feedback from operational users, including those using assistive technologies configured on managed devices, is captured through service support channels and informs continuous improvement.; ; The service does not claim specific WCAG 2.2 A, AA, or AAA certification independently; compliance is managed through adherence to EN 301 549 requirements and public sector accessibility obligations.
• API: Yes
• What users can and can't do using the API: The service provides an API framework that enables authorised systems used by the Buyer to integrate with the NOMIS application and exchange data securely. Through the API, users can support system-to-system integration, including synchronising offender, case, sentence, movement, and reference data with other MoJ and HMPPS digital services. API access is configured and enabled by the Supplier in collaboration with HMPPS Digital and follows agreed technical and security standards.; ; Users can use the API to configure integrations, enable data flows, and implement approved changes as part of Digital Initiatives or change requests agreed through the Product Backlog. Changes made through the API are controlled, versioned, and tested before release into live environments.; ; Users cannot use the API to bypass application controls, directly alter core business rules, or make unapproved changes to live production data. All API usage is subject to role-based access, security clearance, and governance processes. API availability, scope, and functionality are constrained by HMPPS Digital policies, data protection requirements, and change management approvals.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The service supports controlled customisation to meet the operational needs of the Buyer while maintaining security and service stability. Customisable elements include system configuration values, business rules, workflows, permissions, user roles, reference data, reporting outputs, and selected application behaviours. Integration points and data exchanges with other MoJ and HMPPS digital services can also be customised through approved APIs.; ; Customisation is carried out using built-in system administration tools and configuration screens, as well as through formally agreed change requests and Digital Initiatives work. Requests for enhancements, integrations, or functional changes are prioritised through the HMPPS Digital Product Backlog and delivered in line with change and release management processes.; ; Customisation is performed by authorised HMPPS Digital administrators and the Supplier’s specialist technical teams, including application, integration, and database experts. End users do not directly customise core system functionality but can request changes through established governance and support channels. All customisations are tested in non-production environments and approved before deployment to live service.

Scaling

• Independence of resources: The service is delivered on a controlled, supplier-managed platform designed to support high availability, performance, and scalability. Capacity management, performance monitoring, and usage forecasting are carried out continuously to ensure sufficient resources are available to meet demand. Workloads are managed to prevent contention, and changes are assessed for impact before deployment. Performance testing and monitoring identify potential bottlenecks, enabling proactive remediation. Service levels, prioritisation, and governance processes ensure that one user’s activity does not adversely affect others, maintaining consistent performance and reliability across the service.

Analytics

• Service usage metrics: Yes
• Metrics types: The service provides operational and performance metrics to support service management and assurance. Metrics include service availability and uptime, incident volumes by severity, SLA compliance, change and release activity, defect fixes delivered, support effort by service area, capacity and performance indicators, and trend analysis. Monthly live service operations reports are produced, highlighting incidents, SLA breaches, change activity, and cumulative service effort. Metrics support governance, risk management, and continuous service improvement and are aligned with HMPPS Digital reporting requirements.
• Reporting types:
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Users export their data through agreed, secure data extraction processes managed by the Supplier in collaboration with HMPPS Digital. Data is exported from the NOMIS system using approved tools, queries, and reporting functions into structured, industry-standard formats suitable for reuse or migration. Exports are performed within UK-hosted secure environments and subject to role-based access controls, security clearance, and information governance requirements. The scope, format, and timing of exports are agreed in advance to ensure data integrity, compliance, and minimal operational impact.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: The service is designed to deliver high availability and fault tolerance and is operated to meet stringent service levels suitable for mission-critical public sector systems. The Supplier targets service availability of at least 99.99% uptime, excluding agreed planned maintenance windows. Availability is supported through resilient architecture, redundancy, proactive monitoring, and disaster recovery arrangements within UK-hosted environments.; ; Availability is governed by service level agreements (SLAs) aligned with HMPPS Digital live service requirements. Incidents impacting availability are prioritised by severity and managed through defined incident, problem, and change management processes. Performance and availability are monitored continuously and reported through monthly live service operations reports, including incident counts and any SLA breaches.; ; Planned maintenance and releases are scheduled through agreed change management processes to minimise operational impact and are communicated in advance. In the event that guaranteed availability levels are not met, service credits or other remedies are applied in line with the contractual terms agreed with the Buyer. Refunds or service credits are calculated based on the nature, duration, and impact of the availability breach, as defined in the contract.
• Approach to resilience: The service is designed to be resilient and support continuous operation for mission-critical public sector use. Resilience is achieved through redundant system components, high-availability configurations, proactive monitoring, and controlled change management. The service is architected to avoid single points of failure and to support rapid recovery from incidents.; ; The hosting environment uses secure UK-based datacentres with resilient power, cooling, and network connectivity. Systems are deployed across redundant infrastructure, with automated failover and regular backup processes to protect data and maintain service continuity. Disaster recovery arrangements are in place to support restoration of service in the event of a major incident, with defined recovery procedures aligned to HMPPS Digital continuity plans.; ; Capacity and performance are actively monitored, with forecasting and scaling activities undertaken to ensure sufficient resources are available to meet demand. Regular testing, incident reviews, and continuous improvement activities support ongoing resilience. Further technical detail on datacentre architecture, disaster recovery, and recovery objectives is available to buyers on request, subject to security and governance controls.
• Outage reporting: The service reports outages through established operational and support communication channels aligned with HMPPS Digital processes. There is no public status dashboard or outage reporting API exposed to end users, due to the sensitive nature of the service and its operating environment.; ; Outages and service degradation incidents are reported via the online incident management and ticketing system, which is accessible to authorised HMPPS Digital teams and approved third parties. Incident status, severity, progress updates, and resolution details are recorded and updated in line with agreed SLAs.; ; Email notifications are used to communicate significant incidents, updates, and resolutions to agreed stakeholder groups, particularly for high-severity or service-impacting outages. Phone communication may also be used for critical incidents where rapid coordination is required.; ; Following resolution, outages are included in monthly live service operations reports, which detail incident counts, SLA performance, and any breaches. Root cause analysis and lessons learned are shared with the Buyer as part of ongoing service governance and continuous improvement activities.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Limited access network (for example PSN)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to management interfaces and support channels is restricted using role-based access controls and strict authentication procedures. Only authorised users with approved roles are granted access to administrative functions, configuration tools, and support systems. Permissions are assigned and reviewed in line with HMPPS Digital governance processes.; ; Access is further restricted through operation within secure public sector networks and controlled environments. Support channels, including ticketing systems and administrative interfaces, are accessible only to authenticated users and approved third parties. All access is logged and monitored, with regular reviews to ensure continued appropriateness and compliance with security policies.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Limited access network (for example PSN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: The service operates under a comprehensive information security management framework aligned with recognised public sector and industry standards. Information security policies and processes are designed to protect confidentiality, integrity, and availability of data and systems and are consistent with MoJ and HMPPS Digital security requirements.; ; Policies cover access control, data protection, incident management, change management, vulnerability management, business continuity, and disaster recovery. Security controls are embedded into service delivery processes, including user access management, role-based permissions, logging, monitoring, and regular review of security events.; ; Security governance is supported by a defined reporting structure. A designated security lead oversees information security compliance and reports into senior management. Security incidents are escalated through formal incident management processes and, where required, reported to the Buyer in line with contractual obligations. Regular risk assessments, audits, and reviews are undertaken to ensure policies remain effective and up to date.; ; Compliance is enforced through staff security clearance requirements, mandatory security awareness training, documented procedures, and adherence to MoJ/HMPPS Digital policies. Continuous improvement activities, including lessons learned from incidents and audits, ensure information security controls are consistently applied and maintained.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Configuration and change management are delivered in line with HMPPS Digital and recognised industry standards. Service components, including applications, configurations, integrations, and infrastructure elements, are recorded and tracked throughout their lifecycle using configuration management records and controlled repositories. Changes are requested, prioritised, assessed, and approved through formal change management processes, including impact and risk assessment.; ; All changes are assessed for operational and security impact, including effects on confidentiality, integrity, availability, and interfacing systems. Approved changes are tested in non-production environments before controlled release to live service, with post-implementation review to confirm successful and secure deployment.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Vulnerability management is delivered in line with recognised security standards and HMPPS Digital requirements. Potential threats are assessed through regular vulnerability scanning, penetration testing, security reviews, and risk assessments. Findings are prioritised based on severity, exploitability, and service impact.; ; Security patches and fixes are deployed in line with defined patch management processes. Critical vulnerabilities are addressed as a priority, with emergency fixes applied where necessary, while non-critical patches are scheduled through normal change and release cycles following testing.; ; Information about potential threats is sourced from trusted channels, including vendor security advisories, NCSC guidance, industry alerts, and operational monitoring.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Protective monitoring is implemented in line with recognised security standards and HMPPS Digital requirements. The service uses logging, monitoring, and alerting to identify potential compromises, including unauthorised access attempts, abnormal system behaviour, and security events. Logs are reviewed and correlated to detect indicators of compromise.; ; When a potential compromise is identified, it is investigated through defined incident management processes. Incidents are classified by severity, escalated appropriately, and contained to limit impact. Response times are aligned to agreed SLAs, with high-severity incidents investigated and acted upon immediately. Lessons learned are captured to improve ongoing security controls.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Incident management is delivered through defined, repeatable processes aligned with HMPPS Digital and recognised security standards. Pre-defined procedures exist for common events, including service outages, security incidents, data issues, and performance degradation. Incidents are classified by severity and managed against agreed SLAs.; ; Users report incidents via the online ticketing system, email, or phone during support hours, with escalation paths for high-severity issues. Incident status and progress updates are recorded in the incident management tool. Formal incident reports, including root cause analysis and corrective actions, are provided for significant incidents and included in regular service reporting.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Public Services Network (PSN)

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 1%
• Between £2,500,001 and £5,000,000: 2%
• Over £5,000,001: 3%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: Cd3742c0-95e6-496b-b75a-d375fd535260
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Plans for positive actions with community groups.
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at richard.stubbs@syscon.net. Tell them what format you need. It will help if you say what assistive technology you use.