S8080 Limited

Drupal discovery and user research

Aligning your Drupal digital service or website development with your objectives and your user's needs. Expert user research, evaluation and remedial action covering usability, security, online goals, and accessibility. S8080 employ qualitative and quantitative research methods including workshops, personas, user journeys, IA and wireframe prototype iteration testing, ensuring user-centred design.

Features

• Expert review before and/or after your Drupal development
• Stakeholder research experience up to Minister level
• Qualitative and quantitative research, identifying target user needs
• Qualitative: Face-to-face/remote depth interviews, testing, ethnographic and guerrilla research
• Quantitative: analytics, surveys
• User testing respondent recruitment and management
• Outcomes: detailed insights, recommendations, personas, user journey mapping, user stories
• User testing, open card sorting and eye tracking
• Information architecture (IA), analyse and iterate during testing
• Drupal optimised wireframes, web prototyping, design and Drupal development

Benefits

• UK based UX, design and technical Drupal development agency
• Drupal information security assured, ISO 27001 and Cyber Essentials Plus+
• Provides guidance for proceeding to Alpha and Beta
• Clients include No.10, ministerial departments, emergency services, local authority, education
• Provides evidence to support your project's GDS service assessments
• User centred Drupal services that meet the Digital Service Standard
• Ensures Drupal is optimised for user's security and privacy
• Exploitation Security - Anti DDOS measures and PEN testing options
• Drupal platform recommendations to work with your existing technologies
• Pan-disability user testing available

£665 to £770 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at matt@s8080.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

546265762573507

Contact

Matt Howard
01792 398266
matt@s8080.com

Planning

• Planning service: Yes
• How the planning service works: During your shortlisting process, we will provide you with a detailed method statement and accurate costs specific to your project requirements and, if required, the hosting requirements.; ; The stages correspond to those in the Government Digital Service's Service Manual and Digital Service Standard.; ; Once we begin working together, we can assist with all aspects of planning for your new system, including:; ; • Technical alignment meetings with your other service providers and internal IT team; • Cloud strategy, business analysis, and stakeholder requirements; • User research; • Content audit and inventory; • Migration strategy; • Information architecture; • Technical and security architecture (ISO27001); • Hosting planning, server configuration, and hardening; • Prototyping, user journeys, and solution design; • User testing planning; • Platform recommendations; • Training and user documentation
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Drupal cloud-based CMS and digital services
  • Rackspace fully managed hosting
  • UKCloud fully managed hosting
  • Microsoft Azure fully managed hosting
  • User research and UX design
  • A cloud hosting platform of your choice

Training

• Training service provided: Yes
• How the training service works: Our training sessions for your CMS or digital service typically last between half a day and a full day, depending on functionality. You will be trained by your S8080 project manager and the lead developer for your project. These two people will have been intimately involved in your project from inception and will have a detailed understanding of every aspect.; ; They will prepare easy to read, concise documentation for you and your team and also brief video tutorials for common tasks. These videos will always be available to you as 'reminders' for tasks that you may only perform occasionally.; ; We encourage a 'train the trainer' approach to keep your training costs low, and we'll typically train up to six members of your team in the session. If you'd like larger groups trained, we may split the training into several smaller groups to retain the ideal trainer/trainee ratios.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Drupal cloud-based CMS and digital services
  • Rackspace fully managed hosting
  • UKCloud fully managed hosting
  • Microsoft Azure fully managed hosting
  • User research and UX design
  • A cloud hosting platform of your choice

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: S8080 assist with transition planning and can provide Drupal code review, privacy, security, accessibility, and usability (UX) compliance audits of an existing Drupal website or digital service before helping you with migration.; ; If you'd like us to migrate or support a Drupal CMS, website or digital service that has been built by another provider, we will need to check a few things first to validate existing compliance, security, accessibility, and usability.; ; Once these checks have been made, we'll assist with any remedial technical, UX, privacy or security actions.; ; We'll then be able to help with Drupal software setup, configuration, and optimisation, cloud hosting setup, incorporating branded accessible templates that work across different browsers and mobile devices.; ; Finally, if required, we can help you with your existing content; assisting with a content audit, mapping existing content to your new system and developing a migration plan.; ; Once live, we'll support you with maintenance, hosting, security patching, system hardening, upgrades, development, training and 24/7/365 monitoring.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Drupal cloud-based CMS and digital services
  • Rackspace fully managed hosting
  • UKCloud fully managed hosting
  • Microsoft Azure fully managed hosting
  • User research and UX design
  • A cloud hosting platform of your choice

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: S8080 are ISO9001 Quality Standard and ISO27001 Information Security Standard certified.; ; We also hold Cyber Essentials and Cyber Essentials Plus + certification.; ; We provide performance testing and QA to ensure your solution is production ready for release, including:; ; • Creative and brand adherence; • Functionality against specification, user stories and prototypes; • Browser version graceful degradation; • Validation and compliance; • Cross-browser and device compatibility; • Security and vulnerability scanning; • Accessibility testing up to level AAA (WCAG 2.1); • Load testing – scaling, performance under stress and infrastructure redundancy testing; • Link checking; ; We can provide a manual test plan and scripts, in the form of test cases for UAT, based on the user stories, requirements and functional specification.; ; Also, if it's a requirement, your website / digital service can undergo online or lab-based user testing, and pan-disability user testing. Each testing team is made up of individuals who have different types of disabilities and all of whom use assistive technology to access computers. ; ; We test to ensure accessibility for those people with:; • Blind; • Low vision; • Colour-blind; • Dyslexia; • Learning disabilities; • Mobility impairments; • Deaf; • Asperger’s; • Epilepsy; • Anxiety/Panic disorder

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security audit services
• Certified security testers: Yes
• Security testing certifications:
  • CHECK
  • CREST

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We provide 'office hours' or '24/7/365' support for cloud-based open source Drupal CMS and Umbraco CMS .; ; We support the followings:; • Drupal CMS and Umbraco CMS security patching; • Drupal CMS and Umbraco CMS application support; • Rackspace fully managed hosting; • UKCloud fully managed hosting; • Microsoft Azure fully managed hosting; • A cloud hosting platform of your choice

Service scope

• Service constraints: If you'd like us to migrate or support a CMS, website or digital service that has been built by another provider, we will need to check a few things first to validate existing compliance, security, accessibility and usability.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Support availability is 24/7 - 365 days a year. Support response times within 30 minutes, (but usually immediate).
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: Validation from web chat SaaS provider.
• Support levels: Together with a fully managed hosting provision, we offer two support options. Your S8080 technical project manager will be your single point of contact for the duration of your support, who will liaise with developers and engineers on your behalf.; ; • Standard Support ; Work is billed to the nearest 10 minutes and charged at our standard rates with no surcharges. Support will be provided during office hours, Monday to Friday, 9.00 to 5.00pm. For extended cover, see our 24/7/365 support below. Support time can be used for absolutely anything, it's very flexible. ; ; • 24/7/365 Support; For clients who demand an extended level of service. It’s 24 hours a day, seven days a week, 365 days a year and available as an addition to our Standard Support.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: UKAS
• ISO/IEC 27001 accreditation date: 12/04/2022
• What the ISO/IEC 27001 doesn’t cover: Our whole service provision is covered by ISO/IEC 27001 certification.
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 30/03/2012
• CSA STAR certification level: Level 3: CSA STAR Certification
• What the CSA STAR doesn’t cover: S8080 do not hold the certification directly, however, our hosting partners have a current CSA Security, Trust & Assurance Registry (STAR) certification, up to Level 3, that covers the security of the service.
• PCI certification: Yes
• Who accredited the PCI DSS certification: Sage Pay Europe
• PCI DSS accreditation date: 13/07/2017
• What the PCI DSS doesn’t cover: S8080 do not hold the certification directly, however, Sage Pay Europe, our preferred online payment partners, have current Payment Card Industry Data Security Standard (PCI DSS) certification.; • PCI DSS; • PCI DSS v3.2; • PCI DSS v3.2 Level 1 Service Provider; ; We also integrate with other online payment providers, based on client preferences.
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: BS ISO 9001 (UKAS)

Social Value

• Fighting climate change:

  Fighting climate change

  We operate a carbon negative business.; ; We have ISO 14001:2015 Environmental Management certification to ensure every aspect of the environmental impact of our business is considered, audited, and assessed.
• Covid-19 recovery:

  Covid-19 recovery

  We are supporting our team by enabling remote working for all, whether they are affected in any way by COVID-19, shielding, or not. We have improved our workplace conditions to increase effective social distancing, having adapted our offices to a hybrid workspace.
• Tackling economic inequality:

  Tackling economic inequality

  We aim to provide suitable social value and community benefits, of a technical leaning, to all appropriate projects we work on, on a cost neutral basis. We procure locally where possible and engage with and support local communities when appropriate.; ; We actively recruit a small number of ‘first job’ or ‘early career’ graduate designers and developers, giving on the job mentoring from our more experienced team members.; ; Every year, we offer a local undergraduate a paid internship giving them the chance to learn and develop through mentoring and training.; ; We support our supply chain through prompt payment.
• Equal opportunity:

  Equal opportunity

  We promote equality and diversity through our Equal Opportunities and Diversity Policy, and our Ethical Code of Conduct.
• Wellbeing:

  Wellbeing

  We have ISO 45001:2018 Occupational Health and Safety Management System to ensure our team members and visitors enjoy a comfortable, safe working environment.; ; We obtained Investors in People to ensure that our team members are at the heart of S8080’s vision and have everything they need to perform to the best of their ability.; ; We are supporting our team by enabling remote working for all, whether they are affected in any way by COVID-19, shielding, or not.; ; We support our local University by attending syllabus / course planning meetings and judging student competitions.

Pricing

• Price: £665 to £770 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at matt@s8080.com. Tell them what format you need. It will help if you say what assistive technology you use.