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Bridgeall Limited

Microsoft SharePoint Modern Intranet

Bridgeall Modern SharePoint Intranet, utilises the power of Microsoft SharePoint to build a modern and powerful Intranet.

Flexible, customisable and rapid to deploy SharePoint Intranet that enhances employee collaboration, productivity, compliance and engagement all backed up by Microsoft Azure SLA’s and Bridgeall's UK support team. Microsoft gold SharePoint partner.

Features

  • Easy to configure with powerful and flexible SharePoint intranet platform
  • SharePoint intranet optimised for mobile, both iOS and Android
  • Delivered from the ready-made O3565 & SharePoint architecture
  • SharePoint intranet hosted in Microsoft Azure
  • Full versioning and approval control over your documents in SharePoint
  • Fast deployment, new SharePoint intranet from 2 weeks
  • Powerful search & filter capabilities for content in SharePoint intranet
  • News and Internal Communications Hubs via SharePoint intranet
  • SharePoint enables live collaboration on Office documents in real time
  • Scalable SharePoint intranet platform in Azure to meet demand

Benefits

  • SharePoint intranet connects your employees through pre built features
  • SharePoint intranets are easy and quick to configure
  • Encourages collaboration across your organisation with SharePoint intranet
  • Powerful search tools, find documents fast with SharePoint intranet
  • Maximises your existing O365 subscription
  • SharePoint intranets increases employee engagement and adoption
  • SharePoint intranets are accessible & optimised for everyone, everywhere
  • Express your brand and meet the needs of your audience
  • Designed for the needs of people today and tomorrow
  • Simple communication across your entire organisation

Pricing

£450 to £1,650 a unit a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@bridgeall.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

5 4 6 4 8 2 3 2 4 3 9 2 2 3 0

Contact

Bridgeall Limited Andrew Hart
Telephone: 01412126400
Email: tenders@bridgeall.com

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
O365
SharePoint
Cloud deployment model
Public cloud
Service constraints
Our SharePoint Intranet services have no known constraints
System requirements
  • Standard Microsoft 365 requirements
  • Standard SharePoint requirements

User support

Email or online ticketing support
Email or online ticketing
Support response times
Response Times - Monday to Friday 0900 - 1730
Critical - within 15 mins
High - within 30 mins
Medium - within 1 hr
Low - within 1 hr
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.1 AAA
Web chat accessibility testing
NA
Onsite support
Yes, at extra cost
Support levels
Azure services are available 24 x 7
99.9% availability
SLA’s can be tailored and agreed to customer requirements, and flexed on a daily bases, as business requirements dictate
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Our SharePoint Intranet services kick off is tailored to customer’s requirements
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
Tailored to customer’s requirements
End-of-contract process
Tailored to customer’s requirements

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • MacOS
  • Windows
  • Windows Phone
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
SharePoint Intranet runs as normal on a Mobile. Mobile services run in browser and are responsive rendering all pages in the solution appropriate to the device being used. There is also a companion mobile application for Android and iOS.
Content is prioritised for typical mobile use cases, e.g. reading news over editing documents.
Service interface
No
User support accessibility
WCAG 2.1 AA or EN 301 549
API
Yes
What users can and can't do using the API
SharePoint Intranets allow users to use the API for the transfer of data and integration to other products
API documentation
Yes
API documentation formats
  • Open API (also known as Swagger)
  • Other
API sandbox or test environment
No
Customisation available
Yes
Description of customisation
SharePoint Intranets are tailored to the customer. Subject to customer business requirements and Contract discussion

Scaling

Independence of resources
Backed by Microsoft's Investment and SLA's

Analytics

Service usage metrics
Yes
Metrics types
Office 365 reporting
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
We have a range of migration approaches to suite all requirements. We use automated tools to effectively migrate from one Intranet to another.
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • Bonded fibre optic connections
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
99.99%
Approach to resilience
Failover Data Centres - 3 across the UK.
Outage reporting
Public dashboard, API, email alerts, SMS

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Username or password
Access restrictions in management interfaces and support channels
Active Directory Services and Azure AD Connect
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
QEC
ISO/IEC 27001 accreditation date
10 May 2021
What the ISO/IEC 27001 doesn’t cover
NA
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
Yes
Any other security certifications
  • ISO 9001
  • Subject to the Return on Investement model ROI

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • CSA CCM version 3.0
  • ISO/IEC 27001
Information security policies and processes
ISO27001 and Cyber Security

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
The CMDB data is maintained by leveraging the request and change management processes, dedicated modules in the Service Desk suite, which are fully integrated into the CMDB. There is a dedicated change management module within the Bridgeall Service Desk, integrated with the configuration, knowledge base, incident and service request modules. The process provides the following core activities through the ITILV3 Service Desk:
• Initiate change request
• Validate change request including security
• Assess and plan change (operational)
• Approve change implementation
• Execute and complete change
• Status reporting
• Review post implementation and close change.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Follows the ITIL process for Vulnerability Management processes, as well as applying our Quality ISO9001 and Security ISO27001 processes. Bridgeall will coordinate and perform regular IT health checks and audits, that provide the interface for vulnerability management. The process shall provide the following core activities:
• Preparation
• Vulnerability scan
• Define remediating actions
• Implement remediating actions
• Rescan
We utilise several proprietary tools provided by Nessus, Qualys and Verisign and work with CREST approved NCC Group.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Environments are monitored extensively for both the application and infrastructure covering system availability, performance and automated system jobs.
Automatic monitoring is conducted at regular intervals depending. Alerts are raised by email with customisable multi-user notification escalations available.

Critical Alerts
• Ping/Port Availability Checks
• HTTP on all sites
• SMTP Service Check
• Database Service Check
• URL Availability Check
Trend Alerts
• CPU Usage
• Memory Usage
• Storage Capacity
• Disk I/O
• Disk Read/Write Times
URL Response/Wait Times
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Our ITIL V3 Service Desk manages incidents and escalations until resolution. The Service Desk acts as the end user single point of contact for incident restoration, including requests for information and issues. The Service Desk monitors outstanding trouble tickets or records until they are resolved.
We provide the following activities:
Detection and recording
Classification and initial support
Investigation and diagnosis
Resolution and recovery
Tracking and communication.

Major Incident Process:
Follow procedures
Communication
Defines incident severities,
Escalations
Roles and responsibilities - internal and external organisations
Review process and issue a report - actions taken, lessons learned.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
Yes
Connected networks
  • Public Services Network (PSN)
  • Police National Network (PNN)
  • NHS Network (N3)
  • Joint Academic Network (JANET)
  • Scottish Wide Area Network (SWAN)
  • Health and Social Care Network (HSCN)

Social Value

Social Value

Social Value

  • Fighting climate change
  • Equal opportunity

Fighting climate change

Bridgeall is committed to achieving net zero CO2e emissions. We have appropriate steps to measure our CO2 emissions and take into consideration changing business circumstances, an evolving supplier landscape and flexible employee working habits to refine emissions figures and targets on an ongoing basis. We regularly review and, when necessary, update carbon reduction and environmental initiatives to continue progress towards net zero. We are committed to monitoring and reducing our environmental impact through measures like reducing energy use at our premises and for business travel, reusing and recycling materials, and considering environmental factors when purchasing. Our office segregates waste for recycling through William Tracey Group. We also comply with the ISO14001 standard for environmental management systems.
Our senior management team regularly meet to discuss targets for reducing energy consumption and our carbon footprint in delivery. Our staff primarily work from home, reducing commuting impact by 60% compared to pre-Covid. We encourage public transport for client site visits.
Through our waste partner, we fully recycle redundant hardware per best practice from Zero Waste Scotland and SEPA. We utilise specialist recycling to collect and process IT waste compliantly with WEEE regulations. Hard drives undergo secure NSA-approved destruction or UK government NCSC certified data erasure.
Our use of cloud computing provides significant energy savings through reduced hardware needs. We have extended server lifespans by repurposing older models, reducing new server purchases by 80% over 3 years. Virtualised Cloud/Virtual Desktop PCs will extend desktop/laptop lifespans also.
We extensively utilise Microsoft's Azure Cloud for our service delivery. Microsoft has committed to 100% renewable energy by 2025, being water-positive by 2030, zero waste certification by 2030, and net zero deforestation from new construction.

Equal opportunity

Bridgeall's equal opportunities ethos is reinforced by our proactive measures to prevent discrimination and promote equality in all aspects of our employment and service delivery. We abide by the Equality Act 2010 and have established a diverse workforce that reflects the communities we serve. Our policies ensure fair treatment for all, with a particular focus on supporting disabled individuals through career development and tailored training programs.
Our commitment to fair work practices is evident in our status as a signatory to the Scottish Government's Scottish Business Pledge and our accreditation as a Living Wage Employer. We believe that fair compensation is crucial for attracting and retaining top talent, boosting morale, and enhancing productivity. Investing significantly in staff development, we prioritise continuous learning and growth, tailoring training based on annual appraisals, and offering various resources for advancement.
Bridgeall has made significant progress in improving employee retention over the past few years. The retention rates have steadily increased from 82% in 2021 to 98% in 2023.
To ensure a consistent team with minimal turnover we adopt numerous practices across the entire business, which includes; Investing in Employee Development, Competitive Compensation and Benefits, Work-Life Balance, Flexible Working, Transparent Communication, Recognising and Celebrating Achievements, Addressing Employee Concerns, Promoting Mental Health & Well Being, Collaboration and Team-Building Exercises, Career Growth Opportunities, Exit Interviews and Analysis, Annual Reviews and Recognition Program.
Bridgeall's dedication to equal opportunities is not just a policy but a core principle that guides our actions and decisions, ensuring a workplace where everyone can thrive.

Pricing

Price
£450 to £1,650 a unit a day
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@bridgeall.com. Tell them what format you need. It will help if you say what assistive technology you use.