Infomentum

Salesforce Data Cloud

With Data Cloud, you power real-time, intelligent, and automated experiences, driving loyalty while saving costs and increasing ROI. Data Cloud let's you action on the data across Salesforce Customer 360 and our broader app ecosystem—which enables you to take the results of changes in your data streams or events.

Features

• Ingest data from a variety of sources including third-party data.
• Cleanse and prepare your data for segmentation
• Map your ingested data to identify relationships between your data
• Determine where you want to send your segmented data
• Create flexible audience segments
• Analyse and Visualise customer engagement across channels and touchpoints
• ISO 27001 Certified

Benefits

• Cleaned & de-duplicated data
• Citizen 360 ready
• Unified customer profiles
• Segemented outreach to citizens
• Citizen identity resolution
• Audience segmentation
• Consent management

£700 to £1,200 a person a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at vikram@infomentum.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

546967385783324

Contact

Vikram Setia
​0203 743 8016
vikram@infomentum.co.uk

Planning

• Planning service: Yes
• How the planning service works: A key part of our initial customer engagement will focus around understanding requirements and translating this into a delivery roadmap. This is an activity we do collaboratively with our customers factoring in the various dependencies and customer milestones.; ; We work together to Set For Success by:; ; - [ ] Planning Workshop; - [ ] Success Criteria; - [ ] Governance Framework Setup; - [ ] Mobilise Systems & Teams; - [ ] Delivery Logistics (Tools, WOW etc); - [ ] Project Management Plan; - [ ] Baseline Schedule/Budget; - [ ] Risk / Raid Log
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Our training includes: ; -User manuals ; -Self-learning videos ; -Classroom training ; -On project knowledge transfer (we train your staff whilst they participate in the project, following the 80:20 resource sharing principle).
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We start by ingesting data from a wide range of sources, using prebuilt connectors across Salesforce sources (Sales Cloud, Service Cloud, etc.) and third-party sources (Google, Amazon Web Services [AWS]), web and mobile tags, APIs and software development kits (SDKs) for batch and streaming data, and MuleSoft for legacy applications and systems across your business. This is all thanks to Data Cloud’s lakehouse architecture, which makes it capable of processing data at massive scale—petabyte scale—across thousands of requests per second. We then help you with refining your data using real-time streaming transformations, or sophisticated batch transformations , so that the unstructured data you’ve ingested gets structured and validated, and has schema enforced. Once the data is refined, Data Cloud enables you to harmonise and unify your data into a single, unified view of every customer, leveraging canonical reference models built right in. This step is crucial, as there tends to be tremendous variety in schema across enterprise data: Now with this unified, harmonised view, you can run analysis and predictions on data across the enterprise. You can generate incredibly deep streaming and batch insights, leveraging your own tools for AI and business intelligence (BI) as needed.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Quality Assurance at Infomentum is a dedicated, specialist, ISTQB certified function and our Test Approach follows an industry recognised structured process, tailored to our agile, iterative development approach. As such, our Quality Assurance checks - both functional and non-functional - are built into our automated build/deploy/release processes as part of a continuous integration pipeline, ensuring that all change is subject to the same level of rigour. By doing so, we seek to identify issues early, and provide developers with immediate feedback where their change has introduced a fault, or changed the non-functional characteristics of the application. Performance testing is part of this process. Benchmarks are taken from key application features, and re-executed as part of each automated build cycle, giving early insight where a change might have introduced a performance degradation. Peer code reviews and unit test coverage are other aspects that are enforced by our continuous integration approach, whereby code is subject to automated coding standards conformance checks and rejected above a certain level of tolerance. Our mission is to provide our customers with an independent assessment of product quality and conformance with specified requirements, as well as an appreciation of any associated risks of implementation.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications: Cyber Scheme

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: The objectives of our ongoing support services are:; - To maintain the integration service available 24x7x365 and performing well within the non-functional requirements specified by end-users in terms of volumes and response time; - To ensure that the service infrastructure is optimised and within capacity; - To assist business to make informed decisions about the future of the service using the monitoring statistics collected over time.

Service scope

• Service constraints: N/A

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: P1 : Critical 2 hours ; P2 : High 2 business days ; P3 : Medium 5 business days ; P4 : Low 10 business days
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AAA
• Web chat accessibility testing: N/A
• Support levels: Support levels:; We provide level 1, level 2 and level 3 support, all of which are available with flexible model of 24/7 or 8am-6pm working hours. ; ; Our team:;  Shared L1 team;  Infrastructure team;  Customer dedicated L2 team

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Mulesoft, Salesforce, Magnolia, Appian

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: 21/02/2024
• What the ISO/IEC 27001 doesn’t cover: Customer related assets not owned/managed by Infomentum.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We are part of the Mayor of London’s Better Futures+ programme, which helps business achieve zero carbon and sustainability.

  Equal opportunity

  The Management of Infomentum recognises that people are discriminated against and will make every effort to ensure they will not unreasonably exclude any individual from access to any activities, goods, facilities or services, or any employment opportunities, that they offer.; ; As an employer committed to equality and diversity in all its practices the Company recognises that groups and individuals are discriminated against on the basis of age, gender, ethnic origin, race, nationality, colour of skin, sexuality, impairment (physical, sensory or learning), physical appearance, marital or other life status, religious or political belief and other differences that cannot be justified.

  Wellbeing

  Infomentum recognises that our employees play an important role in the Company achieving our objectives. Every employee’s wellbeing is key in the team’s success.; ; Infomentum acknowledges that the key elements of workplace wellness include the physical, mental, and cultural environments as well as the policies, practices and procedures that guide its work. Health and wellbeing are defined as a state of complete physical, mental, and social wellbeing and not merely the absence of disease or infirmity. Overall health is achieved through a combination of physical, mental, emotional, and social wellbeing.; ; Infomentum is committed to providing a good supportive climate and a healthy working environment and culture which encourages and supports physical, mental, and social wellbeing. Where employees can access the appropriate support when experiencing the effects of physical or mental health conditions. Infomentum is also committed to encouraging employees to achieve a healthy work life balance.; ; Infomentum will provide:; - A safe and healthy working environment; - Access to Vitality Health resources; - Health and wellbeing promotion, information, resources, and activities; - Training for management and others where appropriate on managing mental wellbeing

Pricing

• Price: £700 to £1,200 a person a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at vikram@infomentum.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.