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Gradian Systems Ltd

Gradian Business Critical Support for Forcepoint Products

Gradian’s Business Critical Support (BCS) is a natural complement to PTTS and offers a more proactive and strategic approach. BCS aligns your product(s) to your business objectives through the inclusion of a Technical Account Manager (TAM) helping you drive technological performance to match the dynamic demands of modern enterprise.

Features

  • Dedicated Technical Account Manager (TAM)
  • Annual Security & Compliance Review
  • Discounted Professional Services rate
  • Quarterly Business Review
  • Forcepoint accredited

Benefits

  • Reduces need for in-house resource
  • Highly skilled, certified and experienced professionals
  • Vendor and technology aligned - trusted advisor to our clients

Pricing

£13,000 a transaction a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at stuart.case@gradian.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

5 4 7 1 1 9 1 3 8 6 0 9 3 6 6

Contact

Gradian Systems Ltd Stuart Case
Telephone: 07770 377936
Email: stuart.case@gradian.co.uk

Planning

Planning service
Yes
How the planning service works
Your TAM will work with you to provide advice on best practice configurations
Planning service works with specific services
Yes
Hosting or software services the planning service works with
Forcepoint

Training

Training service provided
Yes
How the training service works
Via Discounted PS and QBR's
Training is tied to specific services
No

Setup and migration

Setup or migration service available
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
An annual Security & Compliance review which will benchmark against the NIST & CIS frameworks to ensure that your technology is fully compliant and running to best practice.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security incident management

Ongoing support

Ongoing support service
Yes
Types of service supported
Hosting or software provided by a third-party organisation
How the support service works
Please see description

Service scope

Service constraints
Gradian BCS must be purchased alongside Gradian PTTS

User support

Email or online ticketing support
Email or online ticketing
Support response times
Please see Gradian Support Guide
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Support levels
Please see Gradian Support Guide

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Social Value

Social Value

Social Value

Equal opportunity

Equal opportunity

Gradian are very proud to be an equal opportunity employer.

Pricing

Price
£13,000 a transaction a year
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at stuart.case@gradian.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.