ALCIDION UK LIMITED

Miya Precision Platform/EPR

Miya Precision leverages FHIR to overcome interoperability issues and drive ongoing improvement in your operations. An open standards platform integrating with any source system from PAS to EPR. Real-time critical data needed to make informed decisions, from operations and flow monitoring down to complexity metrics and patient deterioration risk.

Features

• Real time active CDS platform
• Open Standard Platform for Innovation
• Vendor Neutral Clinical Model, using FHIR and standard terminology
• Ontology (OntoServer) Driven Terminology Value Sets
• Clinical Rules Engine based on modern Artificial Intelligence
• Integrated Natural Language Processing (NLP) analysing all clinical notes
• CDS Designed to Identify Commission and Omission Errors
• Modern, modular EPR capability
• Integarated mobile solution, supporting Hybrid AI and Knowledge Management
• Integrated Mobile Solution with customisable dashboards for High Risk Cohorts

Benefits

• Critical results notifications
• Clinical productivity gains through mobility
• Hospital acquired complications, risk detection and management
• Clinical variation reduction
• Improved clinical handover
• Automation of team workflows
• Out of hospital transition of care
• Clinical trial candidate identification

£1,062,936 a unit a year

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at uktenders@alcidion.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

547303314164639

Contact

Bids
01749 685 238
uktenders@alcidion.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Alcidion has a product suite which Miya is a component. Miya can be deployed as a stand alone offering or part of the Alcidion suite of offerings.
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: Miya does not have any service constraints.
• System requirements: MS SQL

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Severity 1 Response target - 1 hour Resolution Target Workaround or Fix - 4 hours Final Fix - 2 working days Compliance Target (Applies to Resolution and Fix) - 90% Severity 2 Response target - 2 hour Resolution Target Workaround or Fix - 2 Business Days Final Fix - 5 Working Days Compliance Target (Applies to Resolution and Fix) - 90% Severity 3 Response target - 24 hours Final Fix - 20 working days Compliance Target - 85% Severity 4 Response target - 3 Working Days Final Fix - Next available release Compliance Target - 85%
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: The support service provided by Alcidion will be provided 24x7x365. An online Customer Support Portal provides 24x7 access, to log support issues and monitor the progress of previously logged issues with automated acknowledgement. An 0800 support line is accessible for technical support for critical issues. All Customers will have access to an Account Manager and will have continuous support throughout the term of the contract. All cost information is provided during competition stage.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: As part of implementation Alcidion provides a “Skills Transition Plan” and associated training. Training supports the transfer of the solution skills from the implementation team to staff. This is usually done with a ‘Train the Trainer’ approach. The plan identifies: • The roles that will be adopted by the Customer • The pre-requisites expected, for each role, to allow Skills Transition to take place • The skills to be transitioned • Methods of skills transfer • Supporting documentation • Order, timing and location The Skills Transition Plan is designed to dovetail with the agreed implementation approach, the phased implementation plan and the overall deployment plan. The Plan enables the staged reduction in the implementation resource, in line with the project’s implementation resourcing model, and ensures ongoing “self-sufficiency” in the capabilities needed to complete the implementation and support of the solution in use across the Customer site.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Alcidion will document an Exit Plan that will include the following artefacts: • List of handover documentation • Data extract details • Transition Out Checklist • Pro-forma Transition Out schedule • Roles and responsibilities for Transition Out process • Transition Out governance framework • Template of monthly SLA reporting • Alcidion Connect Customer User Guide • Client Operations Support Guide, which includes the help desk and escalation procedure. • Web certificates and their expiry dates
• End-of-contract process: Alcidion's aim is to ensure all data and documentation is handed over to the Trust in a format that is usable and understandable. Alcidion will provide a draft exit plan when required, which will include the below details:- • List of handover documentation • Data extract details • Transition Out Checklist • Pro-forma Transition Out schedule • Roles and responsibilities for Transition Out process • Transition Out governance framework • Template of monthly SLA reporting • Alcidion Connect Customer User Guide • Client Operations Support Guide, which includes the help desk and escalation procedure. • Web certificates and their expiry dates The established Transition Out checklist will be used to determine that all activities associated with the Transition Out have been completed. It will provide the record of handover and acceptance. The Authority Transition Project Manager will meet with the Transition Project Managers from each Contractor to ensure that all concerns and issues have been met and addressed appropriately. Once the Authority Transition Project Manager has formally accepted the Transition Out, the checklist and supporting documentation will be signed and accepted by the Authority as per local approval procedures.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The user interface has been designed to be device agnostic, to ensure a standard user experience on the device being used.
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: Yes
• What users can and can't do using the API: API allows data extraction and context launching.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Miya is a highly configurable product and as part of the implementation Alcidion will work with the customer to configure the solution to their business needs.

Scaling

• Independence of resources: The solution has been architected to allow large scalability. Details of the recommended infrastructure and how the solution will support this scale, will be provided for each individual Customer request. The solution has been deployed in varied size deployments and do not foresee any issues in scaling to the size required.

Analytics

• Service usage metrics: Yes
• Metrics types: Miya has a number of standard performance reports , which are made available as part of the implementation.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest: Other
• Other data at rest protection approach: Data at rest within the Alcidion product suite is secured within RBAC controls within each product, and access to the raw data is controlled by secure accounts. Physical access is dependant on the implementation method chosen, but if a hosted option is selected then physical access will comply with appropriate national standards.
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: The solution allows customers to extract data into a data warehouse in any format required.
• Data export formats:
  • CSV
  • Other
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Access to the Service is available 24 hours per day, seven days per week. Response to calls will be as per the agreed Service Level Definitions below:- Severity 1 Response target - 1 hour Resolution Target Workaround or Fix - 4 hours Final Fix - 2 working days Compliance Target (Applies to Resolution and Fix) - 90% Severity 2 Response target - 2 hour Resolution Target Workaround or Fix - 2 Business Days Final Fix - 5 Working Days Compliance Target (Applies to Resolution and Fix) - 90% Severity 3 Response target - 24 hours Final Fix - 20 working days Compliance Target - 85% Severity 4 Response target - 3 Working Days Final Fix - Next available release Compliance Target - 85%
• Approach to resilience: The Miya service is designed to be highly available and deployed with load balancers in multiple availability sets.
• Outage reporting: Alcidion provide email alerts for any outages of the solution.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Public key authentication (including by TLS client certificate)
  • Username or password
• Access restrictions in management interfaces and support channels: The management interfaces are restricted using individual security groups per deployment and single sign on access.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • NHS Digital Data Security
  • Protection Tool Kit

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Alcidion are currently in the process of being certified to ISO27001
• Information security policies and processes: Alcidion is committed to data standards and cyber security through the organisation with these being key components of all there policies and processes. Along with complying with NHS Digital’s Data Security and Protection toolkit, Alcidion are undertaking accreditation towards appropriate ISO standards including ISO 13485 and 27001. The completion of accreditation is currently being undertaken, to support the current process and policies compliance. Alcidion requests all employees to complete a compliance check on an annual basis. This reminds all Alcidion employees of their obligations and commitments to Information Security and Data Protection. As part of this process, confirmation of review it is documented on the Alcidion register.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Alcidions change management process aligns with the customers process and is aligned with with ITIL. All change management is reviewed against a DCB0129 process.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Alcidion has implemented a number of processes across the organisation that apply not only to their own internal solutions, but for customer solutions as well. As part of Cyber Essentials accreditation identifying threats and responding to them is part of that process, to ensure that action is taken within 14 days of being identified. Identification of threats come from a number of sources, including partnerships with o/s providers.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Alcidion products have a number of proactive monitoring tools to identify any faults and compromises, these will alert appropriate support channels for action and as part of the incident management process these will responded to within the agreed Service Level agreements.
• Incident management type: Supplier-defined controls
• Incident management approach: Alcidion has implemented ITIL based incident management process for an implementation. This includes reviewing common incidents (escalating to problem management if they are recurring), investigation and resolution.; Any implementation will have access to the Alcidion support system portal for reporting incidents and reporting is available as part of this system.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: Yes
• Connected networks:
  • NHS Network (N3)
  • Health and Social Care Network (HSCN)

Social Value

• Covid-19 recovery:

  Covid-19 recovery

  No other vendor in the market today has proven integrations with all the necessary components required to produce a fully populated platform to allow the various layers of the healthcare system to make informed decisions about how to manage their COVID-19 pressures. Many solutions publicised to date have addressed certain aspects, such as ingestion of virtual home data, but none can incorporate the full spectrum of needs from hospital, to home, and back. Below is a high-level view of all the integration points and workflows which Alcidion facilitates: 1. Integration with labs, patient administration, etc. 2. Patient assessments, outcomes, data, with optional decision support back to patient via patient apps 3. Optional integration with Bluetooth biometric data 4. Two-way integration with clinicians in hospital and community via web and Miya MEMRe app (see visual below) 5. Population monitoring dashboards for nursing staff monitoring patients both out-of-hospital and in-hospital 6. Two-way integration with EMR, if present, and other systems, including, as applicable: a. Integrating out-of-hospital data and Bluetooth biometric data b. Sharing calculations of deteriorating patient data such as Between the Flags (BTF) and Early Warning Scores (EWS) c. Sharing other scores that can be calculated aligned to hospital standards in Miya Precision or in the EMR.

Pricing

• Price: £1,062,936 a unit a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at uktenders@alcidion.com. Tell them what format you need. It will help if you say what assistive technology you use.