TAHDAH VERIFIED LIMITED

Tahdah Digital Badges

The Digital Badges service provides a standalone, cloud-hosted solution for issuing, managing, and verifying digital credentials. It supports standards-based digital badges, secure verification, lifecycle management, and reporting. The service is configurable using standard modules and is available immediately without bespoke development.

Features

• Standards-based digital badge issuance using configurable templates
• Secure badge verification via public URLs and embedded metadata
• Centralised badge lifecycle management including issuing and revocation
• Role-based access for issuers, administrators, and verifiers
• Cloud-hosted service accessible via standard web browsers
• Bulk badge issuing using uploaded recipient data files
• Badge evidence and criteria embedded within each issued credential
• Reporting exports showing badge issuance and usage activity
• API access for integration with learning or membership systems
• Configurable branding for badge visuals and issuer information

Benefits

• Issue verifiable credentials without manual certificate production or distribution
• Reduce administrative effort through automated badge issuing workflows
• Enable instant credential verification without contacting issuing organisations
• Improve audit readiness with centralised, exportable badge records
• Support remote users through browser-based access to digital credentials
• Accelerate recognition processes using bulk badge issuing tools
• Maintain consistent credential standards across multiple issuing teams
• Simplify credential sharing across platforms and professional networks
• Reduce fraud risk through secure, tamper-evident digital badges
• Integrate credential issuing into existing learning or membership processes

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at neil@tahdah.me. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

547444209969596

Contact

Neil Rylance
07973232747
neil@tahdah.me

About the service

• Service categories:

  Applications

  Content workflow and management

  Content services

  • Content Sharing and Collaboration Applications

  Enterprise portals and digital workspaces

  • Multi-Audience Portals
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: The service can integrate with learning management systems, membership management systems, and certification platforms to support automated badge issuing. It can also be used independently without reliance on other software services.
• Cloud deployment model: Public cloud
• Service constraints: Tahdah Platform is delivered as a cloud-based SaaS service hosted in UK AWS regions. Service availability is typically above 99.9%. Planned maintenance is performed outside UK business hours and notified in advance via the service dashboard. Customer environments require a modern web browser and stable internet connection. API integrations may depend on third-party system availability.
• System requirements:
  • Modern web browser: Chrome, Edge, Firefox, or Safari required.
  • Stable internet connection with minimum 2 Mbps bandwidth
  • JavaScript and cookies must be enabled in browser settings.
  • Access via desktop, laptop, tablet, or mobile device supported
  • Optional integration requires access to REST API endpoints.

User support

• Email or online ticketing support: Yes
• Support response times: Issues that cause a complete system failure or render the System unusable by the Customer. Acknowledgement within 1 Working Hour.; ; Issues that significantly impact a key function of the System but do not cause a full System outage. Acknowledgement within 4 Working Hours.; ; Issues that affect the performance of the System but do not impact critical functions. Acknowledgement within 2 Working Days.; ; Non-urgent requests for new features, enhancements, or minor system modifications. Acknowledgement within 10 Working Days.; ; Monday to Friday, 09:00 to 17:00 GMT/BST (excluding UK public holidays).; Tahdah provide emergency support 24/7 for critical system failures or security breaches.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: The service includes standard SaaS support covering incident management, service availability issues, and user support for administrators. Support is delivered remotely during UK business hours via email and ticketed support.; ; Standard support (included); •Included within the subscription cost; •UK business hours support (Monday to Friday, excluding public holidays); •Incident logging, investigation, and resolution; •Access to platform documentation and guidance; ; Enhanced support is not provided as a separate paid tier for this service; ; No additional support packages are required to use the service.; ; A named technical account manager is not assigned as standard; Support is provided by the Tahdah support team, including cloud support engineers where required; ; Specialist support is engaged internally based on issue type, without additional buyer cost; ; No consultancy, discovery, or bespoke support is included; Support does not introduce additional mandatory charges
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Users can start using the Digital Badges service through standard onboarding and self-service configuration. The service is designed to be deployed without bespoke development or on-site activity.; ; Administrators are provided with online user documentation covering service setup, badge creation, issuing processes, verification, and reporting. Documentation is accessible remotely and updated as the service evolves.; ; Optional remote onboarding support can be provided to assist with initial configuration, administrator orientation, and confirmation of issuing workflows. This is delivered online and is not mandatory to use the service.; ; Training is provided through remote walkthrough sessions for administrators, focusing on core service functionality and standard use cases. End users do not require formal training, as badges are accessed and shared via standard web links.; ; The service does not require on-site training. All setup, guidance, and support are delivered remotely.; ; Where required, integration guidance is provided to support connection with existing learning, membership, or certification systems using standard APIs.; ; Once configured, organisations can issue digital badges immediately.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Users can extract their data at the end of the contract using standard export functionality provided within the service.; ; Administrators can export badge records, including issued badges, recipient details, issue dates, status, and associated evidence, in commonly used, machine-readable formats such as CSV. This enables buyers to retain records for audit, reporting, or migration purposes.; ; Where required, Tahdah can provide reasonable assistance to support data extraction using existing platform tools and documentation. This support is limited to standard export processes and does not include bespoke development or data transformation.; ; Data extraction can be completed prior to contract expiry to ensure continuity of records. Once the contract has ended and any agreed retention period has passed, data is securely deleted in line with documented data retention and deletion procedures.; ; The service does not impose technical restrictions that prevent buyers from accessing or exporting their data at contract end.
• End-of-contract process: At the end of the contract, the service remains available until the agreed contract end date. During this period, administrators can access the service to complete any final badge issuing activities and export data using standard export functionality.; ; Data extraction is included within the contract price and can be completed prior to contract expiry. Administrators can export badge records and related administrative data using existing tools and documentation.; ; Following contract expiry, access to the service is withdrawn. Data is retained for a defined retention period in line with documented data retention policies, after which it is securely deleted. Secure deletion is included within the contract price.; ; Standard end-of-contract activities, including service closure and data deletion, do not incur additional charges.; ; Optional support to assist with data extraction or service close-down, beyond standard documentation and tools, may be provided at additional cost where requested. Any such support is optional, time-limited, and agreed in advance.; ; The service does not impose exit fees, data release charges, or technical restrictions that prevent buyers from leaving the service at contract end.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: There are a few minor differences for useability reasons only, for example some table views have less columns however all areas of the system are available on mobile, tablet and desktop.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: The service interface is part of the main system. Access is controlled by configurable fine-grained role based access. All aspects of the service can be self-managed via the web interface and also via the API which is also access controlled.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Our system has been designed and developed with accessibility as a core principle since day one using aria, bootstrap and MUI frameworks to ensure we remain compatible and in line with WCAG 2.1 AA standards and UK government accessibility requirements. While we haven’t conducted formal user testing specifically with assistive technology users, accessibility has been embedded into our development and QA processes for over a decade using testing tools such as Google Lighthouse. We welcome collaboration with public sector buyers to conduct user testing as part of any pilot or deployment.
• API: Yes
• What users can and can't do using the API: Developers have access to a developer dashboard to generate role-bound API keys and subscribe to webhook notifications. Our goal is to enable all key functionality available through the API and we are currently building native integrations with services like Make.com and Zapier.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Brand colours, bespoke dashboards and home screens. Site navigation adapts according the customer's needs. All outbound reflex/automated emails can be fully customised. All areas can be customised by the customer through the service portal.

Scaling

• Independence of resources: AWS - Elastic Beanstalk Autoscaling and larger workloads are offloaded to a queue and processed either by serverless functions or seperate autoscaling servers.

Analytics

• Service usage metrics: Yes
• Metrics types: We can provide customers with service usage via Google Analytics, Microsoft Clarity. We can also accommodate any third party analytics tool if it works via embedded javascript. We also have a range of built in service metrics and reporting.
• Reporting types:
  • API access
  • Real-time dashboards
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Supplier type

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure

Data importing and exporting

• Data export approach: Users export their data using standard export functionality available within the service.; ; Administrators can download badge records, recipient details, issue dates, status information, and associated metadata in commonly used, machine-readable formats such as CSV. Exports can be performed on demand during the contract term, including prior to contract end.; ; Exported data can be used for audit, reporting, or migration purposes. No proprietary tools are required to access exported files.; ; The service does not restrict data export or impose additional charges for standard data exports.
• Data export formats: CSV
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • SQL Server Backup
  • REST API

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Tahdah Platform is delivered as a cloud-based SaaS service hosted on AWS UK/EU regions and is designed for high availability and resilience. We provide a service availability target of 99.9% per calendar month, excluding planned maintenance. Availability is measured at the application level and monitored continuously.; ; Planned maintenance is scheduled outside UK business hours wherever possible and customers are notified in advance via the service dashboard or email.; ; If availability falls below the guaranteed level in any given month, customers are eligible for service credits in accordance with the contract SLA. Service credits are calculated as a percentage of the monthly subscription fee and applied to the next billing period. Credits are the customer’s sole and exclusive remedy for failure to meet the availability target.; ; Full SLA definitions, measurement methodology, and credit thresholds are detailed in the Tahdah Service Level Agreement provided at contract award.
• Approach to resilience: Tahdah Platform is designed for resilience using cloud-native architecture hosted on AWS UK and EU regions. The service uses redundant infrastructure, automated scaling, and managed services to minimise single points of failure. Data is stored on highly durable storage with automated backups and recovery processes.; ; AWS datacentres provide built-in physical resilience, including redundant power, cooling, and network connectivity, and are designed to withstand localized failures. Tahdah monitors service health continuously and uses automated alerts to respond quickly to issues.; ; Disaster recovery and business continuity arrangements are documented and tested regularly. Backup and restore is tested daily. Detailed architectural and resilience information is available to buyers on request to support assurance and due diligence.
• Outage reporting: Tahdah reports service outages through multiple communication channels. A service status dashboard is available to customers to view current service health and any ongoing incidents. Customers receive email notifications for confirmed service outages, planned maintenance, and resolution updates. For critical incidents, direct communication is provided via the support team. Availability and incident information can also be shared on request for integration with customer monitoring tools. This approach ensures timely, transparent communication and supports effective incident awareness and response.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to Tahdah management interfaces is restricted using fully configurable fine-grained role-based access control and the principle of least privilege. Administrative access is limited to authorised personnel and protected by strong authentication, including multi-factor authentication where appropriate. Permissions are assigned by role and reviewed regularly.; ; Management actions are logged and auditable. Access to production environments is tightly controlled.; ; Support channels are restricted to authenticated users via the secure support portal or verified email accounts. Identity checks are performed before account-level actions, and all support interactions are logged for audit purposes.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Tahdah Verified Ltd holds Cyber Essentials Plus certification, providing independent assurance of our security controls. Security governance is overseen at board level and supported by documented policies, risk management, and incident response processes.
• Information security policies and processes: Tahdah Verified Ltd operates a formal Information Security Management framework aligned to UK Government guidance, the Software Security Code of Practice, and Cyber Essentials Plus. Core policies include Information Security, Data Protection (UK GDPR), Access Control, Incident Response, Business Continuity, Supplier Security, Secure Development, and Acceptable Use.; ; Board-level accountability for information security sits with the Chief Executive Officer. Day-to-day operational responsibility is delegated to the Information Security Lead, supported by senior technical staff. Security risks, incidents, and compliance matters are reported through regular management reviews and escalated to the board where required.; ; Policies are communicated to all staff through mandatory induction and annual refresher training. Compliance is enforced through role-based access controls, audit logging, vulnerability management, and documented change-management processes. Supplier compliance is assured through contractual requirements and due-diligence checks.; ; Security controls and processes are independently validated through Cyber Essentials Plus certification, regular reviews, and continuous improvement activities. This governance structure ensures policies are consistently followed and security risks are effectively managed across all Tahdah services.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Tahdah complies with structured configuration and change management processes to ensure reliability, security, and compliance. We use AWS Config and AWS CloudTrail to monitor and audit infrastructure changes, while Azure DevOps manages our CI/CD pipelines with approval workflows and Github manages version control. Our processes align with ITIL best practices, and we follow Agile/DevOps methodologies for controlled, auditable deployments.; ; Security is embedded into our workflows: we conduct regular penetration testing to identify and mitigate risks, and Dependabot automates dependency updates to address vulnerabilities proactively. ; ; All changes undergo peer review, testing in staging environments, and documented rollback procedures.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Tahdah follows a proactive vulnerability management process to ensure the security of our systems and data. We use automated tools like Dependabot to scan and update dependencies for known vulnerabilities, and AWS Inspector to continuously assess our infrastructure. We conduct regular penetration testing to identify and address potential risks, and our patch management process ensures timely updates through our Azure DevOps CI/CD pipelines.; ; Our approach aligns with ISO 27001 and Cyber Essentials guidelines, including risk-based triage and remediation. All vulnerabilities are logged, prioritized, and addressed through our incident response workflow
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Tahdah uses AWS’s built-in protective monitoring tools for threat detection, CloudTrail for auditing all webapp and API activity, and Config for tracking resource compliance. These tools align with CSA CCM v4.0 and ISAE 3402 standards, which AWS complies with, ensuring our infrastructure is monitored according to best practices.; ; We also implement real-time alerting for security events and conduct regular log reviews to detect and respond to anomalies. Our processes are designed to meet the requirements of public sector contracts, including proactive threat detection and incident response.
• Incident management type: Supplier-defined controls
• Incident management approach: Tahdah operates documented incident management processes with predefined procedures for common security and service events, including availability issues, data incidents, and security alerts. Incidents can be reported by users via the secure support portal or dedicated support email, both monitored during business hours with escalation for critical issues. All incidents are logged, assessed, and prioritised according to severity. Customers are kept informed through service notifications and direct communication. Incident reports are provided following resolution and include incident description, impact assessment, actions taken, and preventive measures. Post-incident reviews are conducted to support continuous improvement and reduce the likelihood of recurrence.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 10%
• Between £1,000,001 and £2,500,000: 12.5%
• Between £2,500,001 and £5,000,000: 15%
• Over £5,000,001: 20%

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber Essentials Certificate Number: 2078672d-b37b-4e13-81a1-cb26df78e693
• Cyber essentials plus: Yes
• Cyber Essentials Plus Certificate Number: F5ae7969-ef02-48fb-a108-8726d58aa254
• Other security certifications: No

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Plans to engage the contract workforce in deciding the most important workplace issues to address
  • Ensuring new workers are informed of their right to join a trade union
  • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
  • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Activities to cascade good practice on fair working conditions throughout the supply chain
  • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
  • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
  • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
  • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Volunteering opportunities for staff
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
  • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
  • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
  • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
  • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
  • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
  • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
  • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
  • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
  • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
  • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
  • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
  • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
  • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
  • Plans for positive actions with community groups.
  • Measures for making facilities used in the delivery of the contract available for community groups, education or training
  • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
  • Plans to respond flexibly and adapt approaches to community engagement and initiatives
  • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
  • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
  • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
  • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
  • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
  • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
  • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
  • Introducing transparency to pay and reward processes
  • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
  • Working conditions which promote an inclusive working environment and promote retention and progression
  • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
  • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Understanding of the issues affecting the development of new skills by target cohort
  • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
  • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
  • Understanding of issues relating to entering the contract workforce
  • Creation of outreach activities to create a pipeline of employees for the future contract delivery
  • Content of the outreach activity is designed to suit the target cohort
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
  • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
  • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
  • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at neil@tahdah.me. Tell them what format you need. It will help if you say what assistive technology you use.