CREDITSAFE BUSINESS SOLUTIONS LIMITED

Creditsafe - Business Information and Services

Creditsafe offers seamless access to a comprehensive global database covering nearly 500m companies, directors, shareholders, UBOs, credit scores, trade payment data, firmographics, bank verification, AML, consumer and compliance checks. Accessible through a web platform, API, or bulk files, it facilitates quick insights for credit assessments, compliance checks, and business verification.

Features

• Instant access to global company credit risk information.
• Nearly 500 million online reports available worldwide.
• Available via multiple platforms including web, API and batch
• Automation tools via our Check and Decide service.
• Customisable alerts via the monitoring service.
• ID Verification and KYC available.
• Consultation on services and integration available.
• Bank account verification available.
• Multiple scores and indicators available for flexible decision making.
• 24x7 Availability.

Benefits

• Multiple services in one platform, including business and consumer information.
• Create efficiencies across organisations using automation.
• Improve on-boarding and streamline digital journeys.
• Better, more timely affordability and credit risk assessments.
• One service available to multiple users.
• User friendly and intuitive interface.

£500 a licence

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at digitalmarketplace@creditsafeuk.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

547521322603115

Contact

Public Sector Team
02920 886 500
digitalmarketplace@creditsafeuk.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: Yes, planned maintenance arrangements are in place and customers are notified in advance.
• System requirements:
  • Modern Web Browser
  • Infrastructure to support standard API connectivity
  • SFTP access required for Bulk Update Services

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Our operating hours are as follows: Monday through Thursday from 8:30 AM to 5:00 PM, and Friday from 8:30 AM to 4:00 PM GMT.; Upon the registration of a ticket via our Help Desk, you will promptly receive a response containing the ticket number.; Our Service Level Agreement commits to resolving queries within 24 hours. However, our Premier Support Team has demonstrated an average resolution time of as little as 2 hours.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Onsite support
• Support levels: Creditsafe Customers are provided support across all levels. Our Onboarding/Customer Development Team contacts you on the day of your enrollment to schedule training. An Account Manager is assigned to you for the duration of your contract, alongside a dedicated Customer Support Team reachable via email or phone. Additionally, our online HelpHub is accessible 24/7, offering User Guides and FAQs.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Our Customer Development Team initiates onboarding as soon as the same day of your subscription.; Access to an Online HelpHub featuring help guides, videos, and FAQs.; Ongoing support from a dedicated Account Manager and Customer Support Team.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Creditsafe operates as an online subscription service. Consequently, access is terminated upon the expiration of the contract. Credit reports remain valid at the time of viewing due to real-time information updates. Users have the capability to save PDF versions of reports as well as a record of viewed companies. Our Support Teams offer usage reports showcasing accessed reports, all included at no extra charge
• End-of-contract process: Creditsafe operates as an online subscription service. Access is terminated upon the expiration of the contract.; ; All of the following are included in Creditsafe's Worldwide package:; ; Instant access to credit reports on companies in over 200 countries and territories.; UK & Ireland company credit reports.; 100 Worldwide company reports.; Worldwide company monitoring.; No win, no fee, debt recovery.; 10 Debt collection letters and emails.; 1,000 Company data list exports.; ; Additional products, such as KYC, AML, Consumer searches and more, could be added at an additional cost.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Our web based service is optimized for mobile access.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Web, API or batch
• Accessibility standards: None or don’t know
• Description of accessibility: Users will be able to access Creditsafe web application using any modern web browser which can be tailored to help with accessibility.
• Accessibility testing: N/A
• API: Yes
• What users can and can't do using the API: All functionality available within Creditsafe's web platform can also be performed using various endpoints across the Creditsafe API.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Users can decide which services they would like to use via the Creditsafe Accelerator platform. Additional functionality can be requested to help tailor certain products for specific needs.

Scaling

• Independence of resources: We use elastic functionality within our cloud based services to be able to support the required demand from Customers.; ; Capacity planning and monitoring of all Creditsafe's services is carried out on a regular basis.

Analytics

• Service usage metrics: Yes
• Metrics types: Self service reports are available for users of the services. Bespoke reports can be provided on request.
• Reporting types:
  • API access
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Via PDF, bulk and bespoke services (included .CSV, Excel)
• Data export formats:
  • CSV
  • Other
• Other data export formats: Bespoke services and formats can be provided
• Data import formats:
  • CSV
  • Other
• Other data import formats: Excel

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Service up-time is typically 99.9%.; For a priority 1 fault, where the Service is not operational or is inaccessible, we aim to clear 80% of faults within 4 hours.
• Approach to resilience: We design our solutions to be resilient by ensuring that they align with the AWS Well-architected Framework and we assess our development by this, this ensures that we have the capability to recover when stressed by load (more requests for service), attacks (either accidental through a bug, or deliberate through intention), and failure of any component in the workload’s components
• Outage reporting: We utilise a public status page and email alerting system to ensure customers are able to gain and be updated around any degradations to the service.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: These are based on roles within our Universal Back Office product which manages authentication and authorisation for our products
• Access restriction testing frequency: At least once a year
• Management access authentication: 2-factor authentication

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: ALCUMUS ISOQUAR
• ISO/IEC 27001 accreditation date: 16/01/2024
• What the ISO/IEC 27001 doesn’t cover: Anything outside the scope which is; The Information Security Management System is implemented to protect Creditsafe IT and; management systems, services and data necessary to provide secure credit and business; information for all our customers and suppliers in accordance with the statement of; applicability v14
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Self attestation
• PCI DSS accreditation date: 03/05/2025
• What the PCI DSS doesn’t cover: N/A
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: ISO22301

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We are certified to ISO27001, ISO22301 and are currently engaged in attaining SOC 2 Type 2 by Q2 2026. Our Policy suite ensures we maintain the Confidentially, Integrity and Availability of both our and our customers data to acceptable and agreed standards. We have an Internal Audit Program which provides a level of assurance of the suitability of the Suite

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Any new Service or change to existing Service must follow the Change Process.; Our Change Management function follows international standards of practice of ITIL and in most recent ISO27001 audit was highlighted for good practice. Our CAB process includes a Technical Readiness Review where members of the various teams including Security must approve the change prior to going to a full CAB meeting
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Creditsafe's vulnerability management program consists of key components: policy documentation, risk management framework, and procedures. It focuses on four main areas: assessing critical security updates and zero-day vulnerabilities, patching and updating systems within a defined timeframe, conducting regular vulnerability scans, and transitioning to real-time scanning for endpoints and servers. This approach prioritizes the assessment and remediation of security risks based on their severity and potential impact on customers, users, and data. By employing the CVSS v3 scoring system, Creditsafe ensures a coordinated and effective response to emerging threats across its infrastructure.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Our main solution is based on Microsoft Sentinel SIEM which delivers intelligent security analytics and threat intelligence across the enterprise.; We have Security Incident Plan which defines how we identify and respond to potential compromises and the timelines for those incidents. This is based on the threat to Creditsafe and aligned to P1-P4 as per organisational incidents.
• Incident management type: Supplier-defined controls
• Incident management approach: Our Incident Management Plan uses the SANS incident response 6 stage model – compressed into 4 key phases. We have Playbooks for common events. There are various ways that incidents can be raised inc. SIEM alert, non-SIEM alert, internal report (how users report using our Service Management tool) or external report. ; Incident reports are presented to InfoSec Steering Group

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Fighting Climate Change- With the introduction of a Corporate Social Responsibility policy, Creditsafe has implemented a Carbon Reduction Plan. We have introduced a plan to measure, reduce and track our carbon footprint and its impact on our Company. We have established aims and targets to allow us to judge if plans are productive and meaningful. We have a number of ‘offset schemes’ in place including but not limited to the use of all electric company vehicles, introduction of LED lighting and planned development for all electric, heating & lighting in the near future.

  Equal opportunity

  Equal opportunities – All employees undertake complete Equality, Diversity and Inclusion training as compulsory. Supported by a comprehensive company wide Equality policy

  Wellbeing

  Wellbeing – Health and Wellbeing is a core policy within the business, supported by an Employee Assistance Program, In-House counselling, Private medical Insurance. In addition the program is assessed and revised on an annual basis with the introduction of an employee Health and Wellbeing month.

Pricing

• Price: £500 a licence
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Trial of the Creditsafe services can be set up on request. This will include access to the data services required as part of the service. Trial periods are negotiable and can be determined based on requirements.
• Link to free trial: https://www.creditsafe.com/gb/en/credit-risk/credit-reports/company-credit-reports.html

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at digitalmarketplace@creditsafeuk.com. Tell them what format you need. It will help if you say what assistive technology you use.