OVERNET DATA LTD

Edulink One

Edulink One’s complete engagement and management solution, brings together multiple software functions into one easy to use app for school staff, parents and pupils, with one login.

Features

• Parents Evening Booking and Video Meetings
• Extra-Curricular Club Management
• MIS Read & Writeback
• Remote Registers & Seating Planner
• Parental Data Collection
• School Messaging System (Email, SMS, Push Notifications)
• Google Classroom & Microsoft Teams Integration
• Remote Marksheets and Parental Assessment Reporting
• Room & Resource Booking
• School Document Sharing

Benefits

• Access SIMS and other MIS data from any remote device
• Improve parental engagement
• One single login for all functions
• Reduce printing, postage and SMS costs
• Rolls lots of functionality into one, saving money
• Reduced staff administrative workload for staff
• Fully customisable, can be tailored to individual requirements
• Free trial, to allow schools to try before they buy

£800 to £2,000 an instance a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@overnetdata.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

547705581274435

Contact

Ian Rock
01604 807545
sales@overnetdata.com

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: School Management Information System (MIS)
• Cloud deployment model: Private cloud
• Service constraints: No
• System requirements: Internet connection to MIS data

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Response times are normally within 20 minutes or less, from Monday to Friday, 8am to 4:30pm.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: All support is included in the annual subscription cost of Edulink One. ; It is premium level support across the board.; Our support staff include ex-Network Managers, Admin Managers and Data Managers within schools.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We provide a full onboarding service for new schools. This can included screen shares if necessary. We also have a regularly updated "Knowledge Hub".
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Where possible we write data back into the schools Management Information System. For data that we have stored, schools can ask for a backup of this data.
• End-of-contract process: Our annual subscription fee includes Edulink One, full support and hosting. We do not have notice periods, and if not renewed, contracts will simply finish on the subscription end date.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: We offer a mobile friendly display to make Edulink One more accessible on smaller devices.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: We use our own proprietary software called Edulink Integrator to access MIS data.
• Accessibility standards: None or don’t know
• Description of accessibility: N/a
• Accessibility testing: N/a
• API: No
• Customisation available: Yes
• Description of customisation: Modules within Edulink One can be turned on or off, depending on whether they are required. All modules are then fully customisable. The school can upload their own badge to brand the software for end users.

Scaling

• Independence of resources: We have multiple servers all hosted within secure data centres in different areas of the United Kingdom.

Analytics

• Service usage metrics: Yes
• Metrics types: Schools are able to see which users have logged into the service and when.
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest: Other
• Other data at rest protection approach: Available on request
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: We have multiple options to export data within Edulink One.
• Data export formats: CSV
• Data import formats: Other
• Other data import formats: Data is uploaded via the school MIS

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We do not operate service level agreements.
• Approach to resilience: Available on request
• Outage reporting: Through email alert to school System Administrators and via social media.

Identity and authentication

• User authentication needed: Yes
• User authentication: Other
• Other user authentication: We authenticate users via the school's Management Information System.
• Access restrictions in management interfaces and support channels: Edulink One System Admins at the school can grant or restrict access to users, as they see fit. We follow permissions set within the school's Management Information System, for instance, to hide information from parents who do not have "Parental Authority" and automatically bar users with Court Orders.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Username or password
  • Other
• Description of management access authentication: Schools can turn on the option to require users to have Fingerprint & Facial Recognition on their mobile devices.

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: In house checks according to latest recommended standards.
• Information security policies and processes: Those laid out in Cyber Security Essentials certification

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Available on request
• Vulnerability management type: Undisclosed
• Vulnerability management approach: Available on request
• Protective monitoring type: Undisclosed
• Protective monitoring approach: Available on request
• Incident management type: Undisclosed
• Incident management approach: Available on request

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  Where possible we conduct all our meetings via video call, rather than using vehicles to attend sites. We operate a work from home policy, so that staff can avoid using their vehicles.
• Covid-19 recovery:

  Covid-19 recovery

  N/A
• Tackling economic inequality:

  Tackling economic inequality

  N/A
• Equal opportunity:

  Equal opportunity

  We are an equal opportunities employer.
• Wellbeing:

  Wellbeing

  Staff are able to choose their place of work and the company is sympathetic to staff requests for time off for personal reasons.

Pricing

• Price: £800 to £2,000 an instance a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: The free trial is the full version of our software.
• Link to free trial: https://www.overnetdata.com/edulink-one/

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@overnetdata.com. Tell them what format you need. It will help if you say what assistive technology you use.