MIND TOOLS LTD

Mind Tools for Business Custom Learning and Insight

We identify the cause of workplace performance challenges using qualitative/quantitative analysis - surveys, interviews benchmarking and scoping workshops. We then create quality cloud-based digital assets to drive measurable behaviour change.

From simple checklists to e-learning and campaigns, we co-create the right intervention for your context and measure its impact.

Features

• Insight/Analyse your workplace challenges (Diagnose the problem).
• Award-winning learning design team (Create the assets).
• Follow-up surveys and interviews (Measure behaviour change).
• SCORM-compliant e-learning works on your LMS.
• Face-to-face and virtual workshops design and development.
• Animation, video, 360 video, interactive video and infographic creation.
• Realistic scenarios and simulations create practice opportunities.
• No redundant content - only what people need to perform.
• Fully-bespoke development with your branding to build credibility.
• Long-term partnering so that we learn and iterate together.

Benefits

• Reduces assumptions (surveys and interviews to understand what's happening).
• Ensures relevant and practical assets, targeted as user needs.
• Allows for quantifiable impact measurement (by establishing a baseline).
• Connects with distributed learners through high quality digital assets.
• Meets global audience needs with translation by native-speakers.
• Integrates with your LMS so you can track usage.
• Aligns with your branding to ensure a seamless user experience.
• Make your own edits in future (no long-term commitment).
• On-going support if required.
• Accessible content with captions, subtitles, screen-reader support.

£850 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at shulcoop@mindtools.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

547807754246537

Contact

Simon Hulcoop
0207 788 7978
shulcoop@mindtools.com

Planning

• Planning service: No

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Our Learning Design Managers (including three 'Learning Designer of the Year' award winners at the Learning Technologies Awards) carry out quality assurance on all assets to ensure that designs are based on adult learning principles.; ; All assets are then put through User Acceptance Testing across browsers (Edge, Chrome, Firefox, Safari) and devices (PC, laptop, Mac, iPad, iPhone, Android phone).; ; Issues are identified and rectified before delivery to you, the client.; ; Our technical partnership with our software development partners allows for escalation of issues and quick remediation.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: No

Service scope

• Service constraints: Hosting interactive SCORM-compliant e-learning requires that your organisation have a SCORM-compatible Learning Management System (LMS). Surveys, interviews and focus groups require access to your colleagues (with your/their consent). Bespoke development requires typically two or three scoping calls and your periodic review of materials during asset creation.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Within one working day.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: All clients receive the same level of support, with a dedicated learning experience designer/project manager the main point of contact throughout your project.; ; Issues can be escalated if required to our Head of Learning Experience or Head of Custom Sales.; ; Following delivery of a project, bug fixes are carried out at no cost. Edits, enhancements or new content can be carried out at £800 per day, or costed as a new project.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Mind Tools has an 'Eco Squad' that is responsible for identifying opportunities to tackle climate change. We are a remote-first company with all employees working from home since Covid-19.

  Tackling economic inequality

  Mind Tools has a 'Charity Squad' to lead on charity activities. All employees are given a Volunteer day allowance of two days per person per year. We also make no use of zero-hours contracts.

  Equal opportunity

  We offer a clear, flexible working policy and process, enhanced maternity, paternity, and adoption leave, a flexible approach to home and shared office space working (this began prior to the COVID-19 pandemic), and additional paid leave available to carers and those with significant personal commitments, e.g., moving house, getting married, first day of school for a child, or graduation event. We also pay a monthly work-from-home allowance for all employees.

  Wellbeing

  We have 'Social' and 'Wellbeing' Squads set up to promote activities. We also have an Employee Assistance Program, including a 24-hour assistance helpline accessible to all employees. We have also trained and certified mental health first aiders within the teams. We provide additional paid leave to carers and those with significant personal commitments, e.g., moving house or sabbatical leave. We support the encouragement of continuous development, including a learning and development allowance per employee each year, e.g., encouragement to attend external courses, webinars, etc. Our performance management process includes precise goal setting and review to encourage learning and constructive one-on-one conversations. This last item includes time dedicated to discussing career and growth aspirations.

Pricing

• Price: £850 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at shulcoop@mindtools.com. Tell them what format you need. It will help if you say what assistive technology you use.