CITY TRAX

AURENET - Real time IoT enriched data platform

AURENET data platform empowers organisations to manage their IoT ecosystems and data landscapes with unparalleled efficiency.

Consolidate, monitor, and analyse all your critical dynamic and static data in one unified platform—helping you make smarter, data-driven decisions in real time.

Features

• Holistic visual of all IoT device types & locations.
• Enhanced understanding by layering dynamic, static datasets.
• Monitor environmental factors in real time to drive informed decisions.
• Align actions with sustainability goals, creating meaningful impact
• Data Standardisation & Governance, ensures accurate data harmonisation and enrichment.
• Platform adheres to industry standards enabling seamless integration
• Intuitive analytics querying to advanced machine learning and predictive modelling.
• Transforms raw data into actionable insights. trends, and operations optimisation.
• Scalability as IoT ecosystem expands while maintaining peak performance
• Sensor-agnostic architecture enables seamless integration with any supplier device.

Benefits

• Single view and clear insights from complex data sets
• Faster, evidence-based decisions.
• Works with existing systems and suppliers
• Improved reporting and accountability
• Handle complex, multi-source evidence sets.
• Reduced manual effort and duplication
• Secure and trusted by design
• Designed for non-technical subject matter experts
• Access, interpret, and use data without requiring specialist technical skills
• Advanced integration with preferred BI tools

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@citytrax.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

547854888644194

Contact

Nigel Matthews
+44 (0) 203 885 8281
sales@citytrax.co.uk

About the service

• Service categories:

  Applications

  Content workflow and management

  Content services

  • Enterprise Content Management Applications
  • Content Sharing and Collaboration Applications

  Enterprise portals and digital workspaces

  • Multi-Audience Portals
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: None
• System requirements: AWS cloud account

User support

• Email or online ticketing support: Yes
• Support response times: We offer three tiers of user and technical support to meet diverse client needs. Premium, Advanced & Enhanced.; ; Premium - within business hours 9am -5pm. ; Enhanced - 24/7 ; ; Response times:; Outage - Premium - 48 hrs | Enhanced < 4 hrs.; Important - Premium 3 days | Enhanced < 8 hrs.; Informational - 4 days | 2 days
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Premium Support is included in the standard subscription and ensures reliable day-to-day assistance. Cost: £0 p/m; ; Advanced Support provides faster response times and broader access to our team. Cost £250 p/m; ; Enhanced Support delivers expert-led guidance for complex issues, including direct access to senior engineers. Cost £500 p/m
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Annual subscription includes:; Two online train-the-trainer sessions for up to 6 attendees per session:; 1 × User training session; 1 × Administrator training session; Fully customised user documentation.; (Additional training sessions and/or media are available)
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Export functionality in the application supports the export of information about cases, their properties and the activities that have taken place. Response documents and original documents can be accessed through an S3 bucket which is structured to allow easy transfer to other systems. Java API provides ability to support any other data transfer required.
• End-of-contract process: At the end of the contract period, City Trax provides all assistance reasonably required by the client to facilitate the smooth archival or transition of data. In some cases where the client is transitioning to another solution, additional processing of data may be required and is billed at standard rates.
• Documentation accessibility standard: WCAG 2.2 A

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: WCAG 2.2 AA
• API: Yes
• What users can and can't do using the API: - HTTP API for simple integration with data producers such as sensors, external analytics and data consumers.; - Java API for access to full functionality of the application.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Data subscriptions and API integration.; AURENET supports a varied library of data sources. Data enrichment can be expanded on using council legacy data plus other external data sources be it sensors and/or dynamic data sets.

Scaling

• Independence of resources: Customers have own instance of the service. Background processing is event-driven with a work allocation algorithm designed to ensure a balance between the demands of different users of the service.

Analytics

• Service usage metrics: Yes
• Metrics types: Ability to export usage data for analysis in an external application such as Excel.
• Reporting types: Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Supplier type

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure

Data importing and exporting

• Data export approach: Export functionality in the application supports the export of sensors, their properties and their data. Users can construct searches with appropriate filters and download the data in a CSV format file or use raw data from an Amazon S3 data lake.
• Data export formats:
  • CSV
  • Other
• Other data export formats: Smart Data Model NGSI-LD
• Data import formats:
  • CSV
  • Other
• Other data import formats: Smart Data Model NGSI-LD

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: Private VPC for different elements of the service and the connections to common cloud services.

Availability and resilience

• Guaranteed availability: SLA Credits; ≥ 99.9% No credit; 99.0% – 99.89% 5% of monthly fee; 98.0% – 98.99% 10% of monthly fee; ; Key characteristics; 1. Credits apply to the affected service only; 2. Credits are capped (10% of monthly fees); 3. Credits are applied to the next invoice; ; Exclusions:; 1. Planned maintenance (with notice); 2. Force majeure events; 3. Customer-caused issues; 4. Third-party failures outside supplier control
• Approach to resilience: Available on request
• Outage reporting: Email Alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Other
• Other user authentication: Single sign-on using SAML 2.0 with customers' own identity provider, e.g. Microsoft Entra ID.
• Access restrictions in management interfaces and support channels: Within the application, role-based security with additional password verification for sensitive operations when required. For console access to cloud accounts holding the application resources, multi-factor authentication and role-based access to necessary services.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Review
• Information security policies and processes: Review
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Defined change management process with full tracking of changes. Security tests as part of unit testing and application pentesting as part of release process. Automated analysis of dependency security issues as part of continuous integration process.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Threats are assessed from automated scanning of product and dependencies for vulnerabilities as part of continuous integration process. Patches for critical vulnerabilities are typically deployed within 24 hours while those for minor issues are addressed as part of quarterly update process. Information about potential threats comes from our automated dependency checking and from security mailing lists and feeds specific to the application's architecture.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Centralised logging of activities from the application and its dependent services in each instance with automated anomaly detection and alarms when certain conditions are met. Routine preventative maintenance and manual checks are also carried out. Customers are alerted when a potential compromise is found and changes made or services temporarily withdrawn as appropriate. We would expect to respond to critical incidents within 2-4 hours.
• Incident management type: Supplier-defined controls
• Incident management approach: We operate a structured Incident Management approach with pre-defined processes for common events (e.g. service degradation, access issues, data errors), aligned to ITIL principles. Users report incidents via a dedicated support email and service desk portal, with severity and impact triaged on receipt. Incidents are logged, prioritised, and tracked through to resolution with defined SLAs. We provide clear incident communications and post-incident reports, including root cause, actions taken, resolution timelines, and preventative measures to avoid recurrence.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Trial users are provided access to a fully featured version of the platform hosted in City Trax's domain. With upto 10 user accounts for a 30 day period.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 10%
• Between £250,000 and £500,000: 10%
• Between £500,001 and £1,000,000: 10%
• Between £1,000,001 and £2,500,000: 10%
• Between £2,500,001 and £5,000,000: 10%
• Over £5,000,001: 10%

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber Essentials Certificate Number: 71aa0afd-69d1-4c90-8ee9-ee7c5fbc8bf4
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Plans to engage the contract workforce in deciding the most important workplace issues to address
  • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
  • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
  • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
  • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
  • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Volunteering opportunities for staff
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
  • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
  • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
  • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
  • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@citytrax.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.