EMBRACENT LIMITED

Artificial Intelligence

embracent specialises in providing bespoke AI solutions meticulously tailored to address your unique business challenges. Our commitment is to deliver an AI service that is as adaptable and dynamic as the marketplace you operate in, ensuring that you stay ahead of the curve with solutions that are innovative and applicable.

Features

• Rapid assessment of technical landscape, process, governance, and ethics
• Analyse capabilities to manage AI solutions and identify training opportunities
• Assessment of organisational issues which could be improved by AI
• Detailed report outlining readiness level and a roadmap for implementation
• AI solution design and build according to roadmap
• Fuse Microsoft Azure's AI with UiPath's RPA for smarter automation
• Deploy AI models and perform deep analytics to drive decisions
• Utilising predictive analytics to calculate outcomes based on historical data

Benefits

• Offers an understanding of your framework for AI integration
• Pinpoints areas and use cases where AI can drive enhancements
• Identifies skill gaps and opportunities, enhancing your AI management capabilities
• Outline readiness level and time saving from solution proposals
• Provides a detailed plan with phases for smooth AI adoption
• Implements AI solutions tailored to your specific readiness and goals
• Automate routine tasks, increasing efficiency and freeing up resources
• Access to analytics and machine learning tools to derive insights
• Integrate with systems using Microsoft’s software and UiPath’s automation platforms

£400 to £2,000 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mark.davis@embracent.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

547922108477301

Contact

Mark Davis
<removed>
mark.davis@embracent.com

Planning

• Planning service: Yes
• How the planning service works: We recognise every project is unique. We tailor our planning approach to each specific client requirement but generally focus on the following areas:; ; 1) AS IS State; o Providing an AS IS view of the organisation today through observation, key stakeholder interviews and focus groups; o Highlighting areas for improvement and efficiency gains; 2) TO BE State; o Understanding the mid and long term aims for the business through key stakeholder interviews and engaging with senior leadership; o Presenting options for quick wins to help you achieve benefits with minimal investment and time; o Presenting a future roadmap that aligns to the business strategy and goals; 3) Delivery; o Helping drive efficient programme and project planning; o Highlighting key risks and issues during initial planning, to enable early visibility and mitigation; o Agree a robust governance model through which the plan can be executed ; ; We focus on a collaborative approach, ensuring we engage stakeholders early in the process. Our skilled consulting team bring with them in-depth knowledge, a pragmatic approach and industry experience to help formulate a realistic plan – setting you up for success from the start.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Microsoft 365
  • Azure
  • Microsoft PowerBI
  • UiPath

Training

• Training service provided: Yes
• How the training service works: The main reason projects fail is due to poor change management and the organisation slipping back into old ways of working. This can be largely attributed to ineffective training and employees not feeling empowered or knowledgeable enough to embrace the change, whether that be technology, process or people.; ; Our patient and experienced team provide a mix of training methods to ensure everyone is comfortable with the learning – whether this be desk-side coaching, formal in person or virtual sessions or on the job training. We consistently refer to the success criteria defined during the planning and delivery of a project and implement key performance indicators throughout the processes to track and review performance. We tailor our training to be relevant and effective for any audience, whether that be senior stakeholders, managers, developers or end users.; ; Using their hands on experience to define a clear, concise and on brand communications strategy, our Change Team ensure that individuals always feel well informed and comfortable throughout the process.
• Training is tied to specific services: Yes
• Services the training service works with:
  • UiPath
  • Microsoft PowerBI
  • Microsoft Power Platform

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We specialise in complex technology transformation programmes, with a dedicated and experienced team who have a pragmatic approach and years of industry experience. Working as a team, or in silo in critical project roles, we analyse the existing technology landscape and architecture against a number of key areas including data, integration, infrastructure and alignment to business and technology strategies.; ; With a robust governance model and strong delivery team, we set out a detailed set of tasks and deliverables to ensure a smooth transition. Rehearsals are performed to mitigate risk, stress test the plan and ensure that business impact during cutover is minimal. We actively support during the post-cutover phase to ensure BAU operations are efficiently restored, and any process, technology and people change is cemented across the business.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Microsoft 365
  • Azure
  • UiPath

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We provide expert consultants to support a number of solutions including UiPath RPA deployments, PowerBI dashboards (and associated underlying data architecture), and the Microsoft Power Platform.; ; For any projects we are involved with the delivery of, we ensure there is a post go live support agreement in place that defines the hypercare support period, ongoing 1st/2nd/3rd line support (if applicable), transition to BAU team (if applicable) and escalation channels to ensure the delivered solutions are successfully embedded across the organisation and continue to be supported once the project team have been stood down.; ; Our team can provide remote support or embed directly with your in-house technology teams to facilitate knowledge transfer and upskilling, empowering your team to eventually transition into the role of providing 1st, 2nd and 3rd line support for the delivered solutions.; ; We recognise that not every client has a desire to build out an in-house technology team, or only certain aspects of one. With our Managed Service offering, we are able to tailor our offering to meet your requirements, whether that be long term 1st – 3rd line support, specialist 3rd line support, interim support whilst you recruit/train your internal teams or any other combination of requirements.

Service scope

• Service constraints: We predominantly offer remote 9-5 support, however, we can tailor our offering to meet client requirements.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: When discussing support requirements with our clients, we agree and align our response times to requirements. However, as standard, our first responses times based on priority are:; ; • Urgent – 1 hour; • High – 4 hours; • Medium – 8 hours; • Low – 1 working day
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: No
• Web chat support: No
• Support levels: All solutions are different, and so are the requirements for their support. We can offer a full Managed Service including 1st, 2nd and 3rd line support or only certain aspects (such as specialist 3rd line support). We try to be as agile and flexible as possible to provide a level of support that meets specific client needs. ; ; Pricing is agreed on a case-by-case basis and reflects the level of support requested. As standard, we ensure a dedicated Service Delivery Manager is assigned for oversight of all issues, escalations and day to day queries. ; ; To ensure our clients are continually happy with the support being provided, we conduct a monthly service review with stakeholders to review key indicators such as ticket volumes, SLA compliance, any regular themes and suggested improvements.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: UiPath, Microsoft 365, Microsoft PowerBI, Microsoft Power Platform, Azure services

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We recognise the need to protect the natural environment. We encourage the use of public transport, and walking / cycling to locations where practical to do so. In our offices, we encourage paperless operations in all our business practices, and have recycling facilities to efficiently manage our waste. We recognise we all have a role to play in doing our part to protect the environment and will continue to exploit new opportunities that can further benefit the world around us.

  Equal opportunity

  We are an equal opportunities employer, consultants in our business are assigned to projects and/or promoted on a meritocratic basis. We understand and pro-actively seek to create environments that support employees and enable equity.

  Wellbeing

  We take an active role in protecting and promoting the health and safety of our employees and community. We actively support and recognise the importance of diversity and inclusion and recognise the benefits this brings to the organisation.

Pricing

• Price: £400 to £2,000 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mark.davis@embracent.com. Tell them what format you need. It will help if you say what assistive technology you use.