InfoCat Ltd

IBM Planning Analytics Implementation, Consultancy and Training

InfoCat provides a full range of services to implement and support BM Planning Analytics, a market-leading enterprise planning software platform. These services include:
• Design
• Development
• Training
• Application Support
The services are provided by a team of experienced, fully certified consultants

Features

• Services covers business analysis, application design, implementation, training and support
• Formally accredited TM1 and Planning Analytics consultants
• Dedicated support desk manned by qualified consultants, with formal SLA
• Application Support option covers business application not just underlying software
• Europe's first gold-accredited TM1 partner
• Broad range of reference clients and diversity of applications
• 100 man-years’ expertise in TM1 and Planning Analytics
• Flexible training to match delegates’ skills and application interests
• Founded and managed by qualified accountant

Benefits

• Faster implementation through our extensive experience on scores of projects
• Competitive day rates ensure cost-effective implementation
• Re-usable templates and in-house tools accelerate development
• Best practice techniques drive robust and flexible applications
• Rapid delivery for an early return on investment
• Agile development approach supports in-flight changes to requirements
• Lower risk as our experience helps address problem areas early
• Projects managed at director level assures quality and client satisfaction
• Reputation for on-time and on-budget for project success
• High quality support to resolve processing problems

£1,000 to £1,600 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@infocat.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

547923342635935

Contact

Stephen Waters
020 7735 7711
sales@infocat.co.uk

Planning

• Planning service: Yes
• How the planning service works: InfoCat will work with the customer to analyse and review their requirements, design the system architecture and complete the detailed system design. From this we prepare a project plan showing timelines and resource requirements.; ; We use our extensive experience to deliver an efficient, high performing applicationprepare a that meets al the customers needs.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: IBM Planning Analytics

Training

• Training service provided: Yes
• How the training service works: InfoCat provides on line and classroom style training for IBM Planning Analytics (formerly TM1). The courses cover development, administration, power users and report writing.; Courses can be standard or tailored to client's specific requirements.; As part of our standard development approach we also carry out ad-hoc training and knowledge transfer through our mentoring of the customer's project team.
• Training is tied to specific services: Yes
• Services the training service works with: IBM Planning Analytics

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: InfoCat has considerable experience helping customers migrate on-premise solutions to the cloud.; This includes setting up interfaces using Secure Gateway and Satellite, converting Perspectives reports to Planning Analytics for Excel and rolling out the internet access.
• Setup or migration service is for specific cloud services: Yes
• List of supported services: IBM Planning Analytics

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Quality Assurance; We provide a "health test" service where we review an application to ensure it is meeting the needs of the users, complies with current best practise, is taking advantage of the latest functionality, is operationally stable and performing efficiently. This involves reviewing the design and all operational aspects of the application. ; ; Performance Testing; We work with customers to review operational performance; designing test scripts and running test under different scenarios, eg different useage levels and connectivity. Where performance problems are identified, we provide recommendations for improvement and comparative performance results.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: InfoCat provides support for IBM Planning Analytics customers.; The support includes both the underlying software and also application support for the developed systems. ; We can also provide support for administration and "business as usual" activities

Service scope

• Service constraints: Consultancy services are normally provided from 09.00 to 17.30 on Monday to Friday excluding bank holidays. Cover outside these hours can be provided at extra cost.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Level Respond Resolve; 1 Critical Within 2 hours Within 4 hours; 2 Serious Within 4 hours Within 1 day; 3 Degraded Within 8 hours Within 3 days; 4 Minimal Within 24 hours Worked on a time available basis.; All times are based on working hours and days; The support desk does not work at weekends
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Our standard support service is priced depending on the needs of the customer. This can be either an annual fixed price or a certain number of days per month that can be used on a call-off basis.; Each customer is allocated an account manager who will monitor and review the service provided

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Infocat follows best practise in terms of recycling and energy usage. We encourage staff to use public transport when at all possible and provide employees with a company bike scheme

  Covid-19 recovery

  Following Covid, InfoCat has adopted a hybrid working approach to its staff. We have adapted our policies to provide flexibility to those staff who are most vulnerable

  Equal opportunity

  All job applicants are treated completely equally whatever their background. InfoCat has a equal opportunities policy which applies to all employees. We have a long track record of employing ethnic minorities

  Wellbeing

  InfoCat provides a package of benefits to ensure the physical and mental wellbeing of its staff. These include health cover, flexible working and holidays in excess of the statutory minimum. We also provide a company bike scheme and gym subscriptions

Pricing

• Price: £1,000 to £1,600 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@infocat.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.