LEARNING NEXUS LIMITED

Totara Enterprise - LMS solution

As digital learning experts and a Totara Platinum Partner, we bring together the power and flexibility of Totara Learn (LMS) and the performance-boosting impact of Totara Perform (optional) in one seamless, accessible, and truly engaging learning ecosystem.

Features

• Scalable platform for appraisals, competencies, learning plans, and more
• Implementation, set-up, training, and help desk support included
• Audience and content management
• Advanced reporting suite that delivers real insight with ease
• Customisation available
• Integration with HR system and SSO available
• Automated reminders so nothing slips through the cracks
• Responsive interface design - seamless access across different device types
• Dynamic dashboards highlight progress, performance, and skill gaps

Benefits

• Supports a blended learning approach
• Accessible on many different device types
• Hierarchical management reporting
• Organisation structure and job role mapping
• Automatic course allocation to users
• Organisational risks shown graphically in the risk dashboard
• Online appraisals and performance management in one place
• Certificated programs with auto-renewal for easy compliance
• Email alerts remind learners and notify managers of incomplete learning
• Auto-enrolment features to reduce admin time

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at anthony.alexander@learningnexus.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

547988535167635

Contact

Anthony Alexander
01453756000
anthony.alexander@learningnexus.co.uk

About the service

• Service categories:
  • Applications
    • Content workflow and management
      • Content services
        • Enterprise Content Management Applications
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: Learning Nexus solutions are accessed via the customer’s own browser, so there are no constraints that buyers should know.; ; We plan maintenance for patches, upgrades, and configurations outside of business hours wherever possible, and notify customers at least 72 hours in advance of any planned work commencing.
• System requirements:
  • Chrome - the latest stable release
  • Firefox - the latest stable release
  • Microsoft Edge (Chromium) - the latest stable release
  • Safari - the last two major versions
  • Chrome for Android - the latest stable release
  • IOS Safari - the last two major versions
  • Stable internet connection

User support

• Email or online ticketing support: Yes
• Support response times: ETicketing support is offered 24/7. The SLA for non-critical incidents and requests is three business days, while the SLA for critical incidents is one business day. Telephone support is offered between 9.00am and 5.00pm Monday to Friday.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes
• Support levels: As standard, our Bronze support package includes 10 hours of support, and you can bolt on further support packages if required.; ; What’s included as standard:; ; - Training webinars (live and pre-recorded); - Online and telephone technical support (excluding training issues); - Hosting and maintenance of the LMS; - A dedicated Key Account Manager ; ; What the support hours can be used for:; ; - Training; - Bespoke webinars; - Set up of additional LMS features; - Administration support, such as LMS user management, course management, report building, learning plans, etc.; ; Note: Support hours do not cover or include technical development (such as plug-ins), which is priced on request.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We will work with you to identify your key needs and milestones. After a project kick-off meeting with your Key Account Manager and our Implementation Team, we will discuss your learning and development requirements, the scope of the platform customisation, and any other requirements.; ; After this, we will set up the implementation project on a selected tool, which will allow you to track the project every step of the way. Whether you're completely new - or accustomed - to the LMS implementation process, our experienced team will support you throughout to explain the different requirements and stages.; ; When the implementation process is finished, we will provide training to key administrators, so your organisation can get the best out of the system.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats:
  • Microsoft Word document
  • Video
  • Webinar
• Documentation accessibility standard: WCAG 2.2 AA
• End-of-contract data extraction: Users can download the data from the system themselves, as system administrators have access to do this.
• End-of-contract process: At the end of the contract, we will assist the customer in downloading and archiving data.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The Totara Learn LMS has a mobile-responsive view. It is designed and optimised to function effectively on desktop and mobile devices.
• Service interface: No
• User support accessibility: WCAG 2.2 AA
• API: Yes
• What users can and can't do using the API: API can be discussed with customers to meet their requirements.
• API documentation: No
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Functionality - whilst there are many functions within Totara, we can turn these on/off to streamline the system to suit you.; ; Branding - system colours and the logo can be changed to reflect your organisation's corporate identity.; ; Customisable dashboards - managers can see all the learner information they need at the click of a button.; ; Menus - configuration and labelling of menus can be altered to match your requirements.

Scaling

• Independence of resources: The service is continually monitored for performance degradation and remedial action is taken as soon as possible, wherever necessary.

Analytics

• Service usage metrics: Yes
• Metrics types: Website usage, uptime monitoring, service response times, etc.
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Supplier type

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Totara

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: Less than once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: There is a function built in to the system that allows the administrator to download the user database in standard formats.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Our standard SLA is 99.5% service availability. A contract extension is offered, proportional to the amount of unplanned service unavailability.
• Approach to resilience: This information is available on request.
• Outage reporting: The service is constantly monitored from multiple worldwide geographical locations and we are automatically notified by email if an outage is detected.; ; We make customers aware via our support desk dashboard, and will send emails to customers where necessary.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: We have an access control policy as part of our ISMS. For end users, the system incorporates a comprehensive role-based permissions system which is used to define access capabilities.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Software Security Code of Practice: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We recognise that confidentiality, integrity, and availability of data are integral parts of information security management, and view these as our primary responsibility and fundamental to business best practice.; ; Learning Nexus Ltd. are ISO/IEC 27001 accredited to ensure that the organisation:; ; - Complies with all applicable laws and regulations; - Implements Information Security Objectives that take into account information security requirements; - Communicate these objectives and performance; - Adopt an information security management system comprising a security manual and procedures which provide direction and guidance on information security matters relating to employees, customers, suppliers, and other parties who come into contact with its work; - Work closely with customers in seeking to establish appropriate information security standards; - Adopt a forward-thinking approach on future business decisions, including the continual review of risk; - Instruct all members of staff in the needs and responsibilities of information security management; - Constantly strive to meet and, where possible, exceed its customers’ expectations; - Implement continual improvement initiatives, including risk assessments and risk treatment strategies; ; Responsibility for upholding this policy is truly organisation-wide under the authority of the CEO.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We have a documented Quality Management System (QMS) process as part of our ISO 27001 Information Security Management System (ISMS).
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We have a documented QMS process as part of our ISO 27001 ISMS.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We have a documented QMS process as part of our ISO 27001 ISMS.
• Incident management type: Supplier-defined controls
• Post-quantum cryptography secure: Yes
• Incident management approach: We have a documented QMS process as part of our ISO 27001 ISMS.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: We can provide any organisation with a free trial of the Totara system, as well as an opportunity to demo our eLearning courses.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 2.5%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 7.5%
• Between £1,000,001 and £2,500,000: 10%
• Between £2,500,001 and £5,000,000: 10%
• Over £5,000,001: 10%

Standards and certifications

• ISO/IEC 27001 certification: Yes
• ISO/IEC 27001 accredited by: British Assessment Bureau
• ISO/IEC 27001 accreditation date: Monday 22 September 2025
• What the ISO/IEC 27001 doesn’t cover: Nothing, we are fully covered
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Plans to engage the contract workforce in deciding the most important workplace issues to address
  • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
  • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
  • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Volunteering opportunities for staff
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
  • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
  • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
  • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
  • Plans for positive actions with community groups.
  • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
  • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
  • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
  • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
  • Introducing transparency to pay and reward processes
  • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
  • Working conditions which promote an inclusive working environment and promote retention and progression
  • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
  • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Understanding of the issues affecting the development of new skills by target cohort
  • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
  • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
  • Creation of outreach activities to create a pipeline of employees for the future contract delivery
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
  • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
  • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at anthony.alexander@learningnexus.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.