VMware UK Limited

VMware vRealize Network Insight Cloud

vRNI Cloud is a solution to support Application Migration and Day 2 monitoring of virtual, physical (including Linux and multi-manufacturer networks). It provides deep analytics of network traffic and application dependency mapping. vRNI can accelerate application discovery, migration, network segmentation planning and deployment, enabling visibility across virtual and physical networks.

Features

• Accelerate network segmentation planning and deployment
• Audit changes to the security posture and ensure compliance
• Troubleshoot quickly across virtual and physical network and security infrastructure
• Manage network and security across private, public clouds consistently
• Reduce risk by mapping application dependencies during application migration planning
• Accelerate performance of applications by optimizing networks and eliminating bottlenecks
• Operationalize Kubernetes and troubleshoot connectivity issues between containerized workloads
• Plan app security and cloud migration
• Troubleshoot security for applications across virtual machines, containers and clouds
• Measure application latency and performance

Benefits

• Reduce mean time to repair for application connectivity issues
• Optimize application performance by eliminating network bottlenecks
• Gain unified visibility across hybrid and multi-cloud environments
• Enable end-to-end troubleshooting, traffic and path analytics
• Enable network assurance and verification
• Utilize guided network troubleshooting for intuitive root-cause analysis
• Troubleshoot security for applications across virtual machines, containers and clouds
• Map dependencies to reduce risk during application migration
• Plan security; recommend firewall policies and network segmentation apps
• Audit changes to the security posture and ensure compliance

£863.49 a licence a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at chris.hardy@broadcom.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

548283591683741

Contact

Chris Hardy
07824 478092
chris.hardy@broadcom.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: In addition to running as a seperate service, vRNI can add intrinsic value to Hybrid Cloud, Tanzu, SD-WAN and VMC on AWS.
• Cloud deployment model: Hybrid cloud
• Service constraints: No
• System requirements: https://my-sddc.net/vrealize-network-insight-cloud-installation-and-configuration/

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: VMware Cloud Service Support Policies are published: https://www.vmware.com/support/policies/saas-support.html Critical (SaaS Severity 1) 30 minutes or less: 24x7 Major (SaaS Severity 2) 4 business hours Minor (SaaS Severity 3) 8 business hours Cosmetic (SaaS Severity 4) 12 business hours
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: In-product chat from Intercom.com. Details about chat accessibility can be found here. https://www.intercom.com/help/faqs-and-troubleshooting/the-intercom-messenger/is-the-intercom-messenger-accessible Additional details on development and testing for accessibility of the chat interface can be found here: https://www.intercom.com/blog/messenger-accessibility/
• Onsite support: Yes, at extra cost
• Support levels: VMware Production Support is designed with your production environments in mind. Our global support centers are staffed around the clock to provide you access to our industry-leading expertise in virtualization and years of experience supporting virtual infrastructure products in real-world customer environments. We are committed to delivering enterprise-class, worldwide support with a single objective in mind: your success. Additional Details can be found by visiting https://www.vmware.com/support/services/production.html
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Users can attend the 2 Day VMware vRealize Network Insight: Install, Configure, Manage course in person or online.; ; Documentation for Getting Started with vRealize Network Insight Cloud is found in a web based format and PDF format at https://docs.vmware.com
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Data can be extracted via the web interface, APIs, or Databus solution, before the contract ends.
• End-of-contract process: VMware provides a 14-day buffer period between the contract end date and the deletion of the service. Upon demand, this period can also be minimised (for quicker data deletion).

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: Product Description: VMware vRealize Network Insight lets you securely and confidently manage your network at scale with intelligent; application discovery, network optimization, analytics, and troubleshooting with Assurance and Verification.
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: Evaluation Methods Used: Testing of VMware vRealize Network Insight involved extensive use of leading assistive technologies, such; as screen readers (NVDA, & VoiceOver), and the keyboard as well. The pages were tested on Chrome with NVDA on Windows Operating System; and on Safari with VoiceOver on Mac Operating System. Also, the code was inspected manually using developer tools on Chrome and Safari.; ; Report found at: https://www.vmware.com/content/dam/digitalmarketing/vmware/en/pdf/products/vpat/vmw-vpat-vmware-vrealize-network-insight-6.2.pdf
• API: Yes
• What users can and can't do using the API: You can use APIs to automate workflows in vRealize Network Insight. The APIs follow the Representational State Transfer (REST) style. It is available to all licensed users and supports token based authentication. ; ; REST API Services include:; ; Authentication; Data Sources; Entities; Search; Infrastructure; Applications; Microsegmentation; Information (version); Settings; Schema; Metrics; Path; Logs; Pinboards
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Within vRealize Network Insight there are possibilities to create custom search queries and save the output to a dashboard for monitoring. Any predefined widget with data can also be saved to these dashboards.; ; For any data sources / network devices that are not natively supported for monitoring & data collection, it’s possible to create a Generic Network Device template. This allows you to include those devices within vRealize Network Insight. The vRealize Network Insight Generic Data Sources SDK processes these templates using Python.

Scaling

• Independence of resources: VRNI Cloud is a cloud based SaaS and is designed to scale by utilising the inherent scaling of the underlying cloud provider.

Analytics

• Service usage metrics: Yes
• Metrics types: - Number of vSphere and VMware Cloud CPU sockets monitored; - Number of AWS and Azure vCPUs monitored; - Number of SD-WAN Edges monitored
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
• Other data at rest protection approach: Elastic Block Storage
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Users can export data using either the Databus or using API. Users export data from the Databus (Push) by becoming subscribers to a HTTP(S) URL. The databus is the best way to export high volumes of data from vRealize Network Insight. Using API (Pull) is useful for smaller amounts of data.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Databus exported as JSON
  • Rules exported as CSV or XML
  • PCI Compliance exported as CSV or PDF
  • Kubernetes rules exported as YAML
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • XML
  • IPFIX
  • Netflow
  • SFlow
  • SNMP
  • SSH

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: This Service Level Agreement (“SLA”) is subject to the VMware Cloud Service Offerings Terms of Service and the Service Description for the VMware vRealize® Network Insight Cloud™ service offering (the “Service Offering”) found at https://www.vmware.com/download/eula.html.; Capitalized terms not defined in this SLA will have the meanings specified in the Terms of Service and the Service Description. We reserve the right to change the terms of this SLA in accordance with the Terms of Service.; Availability VMware will use commercially reasonable efforts to ensure that the Service Offering is “Available” during a given billing month equal to the “Availability Commitment” of 99.90%; ; SLA Credits, Limitations and Claims are covered here:; ; https://www.vmware.com/content/dam/digitalmarketing/vmware/en/pdf/downloads/eula/vmw-vrealize-network-insight-cloud-sla.pdf
• Approach to resilience: VRNI Cloud is a cloud based SaaS and is designed to be resilient by utilising the inherent resiliency of the underlying cloud provider.; ; Further information is available on request.
• Outage reporting: There is a public dashboard for all VMware Cloud offerings here:; ; https://status.vmware-services.io/

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Based on the principle of least privilege, VMware cloud solutions use identity and access management controls (AD/LDAP,MFA), ensuring the appropriate level of access for all personnel to keep your data and systems safe and secure.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Schellman
• ISO/IEC 27001 accreditation date: 09/06/2021
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 25/03/2022
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: N/A
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • ISO 27017
  • ISO 27018
  • SOC 2
  • SOC 3

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: We model our security framework using the NIST SP 800-53 - We have an Information Security Governance Committee (ISGC) that is chaired by members of senior management and representatives from our Information Security, IT Operations, HR, Marketing, Facilities and Legal teams.
• Information security policies and processes: Our Information Security Program is modeled using industry best practices and regulatory standards, including NIST SP 800-53 and ISO 27001. We maintain our own Information Security Program and Policies to protect customer data hosted in our systems and perform annual reviews and audits of our program to ensure the integrity of our hosted offering. -- The VMware Information Security team manages the enforcement, development, and maintenance of information security policies and standards to ensure VMware Information Assets are preserved in a security environment, in accordance with generally accepted best practices, focusing on VMware business and risk objectives. The VMware Information Security Team is responsible for updating policies as threats and technologies change, initiating and managing periodic reviews of the information security policies and standards, as well as evaluating exceptions to information security policy and standards. -- Our Information Security team oversees organizational compliance while team leads in conjunction with IT and HR teams help enforce department-level compliance.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: - Only SRE team is entitled to perform changes.; - Change Requests are reviewed with the creator, discussed within the team and approved.; - Changes are tested on Development environment first, applied to Staging environment and then promoted to Production.; - Changes go through vulnerability checks using Synopsys Black Duck; - We also run Nessus scans on our Provider Infrastructure to identify any loopholes and triage them at priority.; - Configurations are code driven and stored in repositories.; - We also use Credstash and Vault for secrets management
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: · All our deliverables are scanned regularly on Synopsys Blackduck through the development process and triaged immediately. ; · Vulnerabilities are reviewed regularly in cross functional meetings and considered as a critical factor to achieve a release milestone.; · Patches are applied at the highest priority for vulnerable packages.; · We get updates from VMware’s vSecr team as well as our cloud provider (AWS) on potential threats
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: · We follow vSecr guidelines, cloud provider’s guidelines and industry best practices.; · All the public facing load balancers implement WAF Rules to check unauthorised traffic.; · VPC flow logs and Load Balancer logs are captured and analysed.; · VMware’s Red Team conducts Penetration Testing on cloud services at regular intervals.; · Any compromise is reported to the vSecr team and immediately acted upon.
• Incident management type: Supplier-defined controls
• Incident management approach: The process complies with industry standards for legally admissible chain-of-custody and forensic-data-collection management processes and controls. Response standards, procedures, methods are implemented based on the severity level. If VMware determines that unauthorised access to/use/disclosure of customer content, VMware will use commercially reasonable efforts to notify customers, taking into account any applicable law, regulations, governmental request. VMware will also notify customers of a suspected breach of the infrastructure if that breach occurred on a segment of the platform consumed by a customer, or in the event of Denial of Service attacks. VMware does not monitor guest workloads for such breaches.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  Sustainable growth for VMware’s business requires decoupling our company growth from carbon emissions. To this end, we’ve accelerated our focus on decarbonization and received third-party validation from the Science Based Target Initiative (SBTi) on our science-based targets. Since 2018, we have maintained our certified CarbonNeutral® company status, in accordance with The CarbonNeutral Protocol. Since 2019, we have sourced 100 percent of our power in our global facilities from renewable sources, in accordance with RE100 Reporting Guidance. ● VMware’s net zero emissions goal builds on approved science-based targets and expands the scope of our climate commitments. For us, a net zero goal means reducing emissions for our entire carbon footprint. We are focused on prioritizing energy efficiency within our operations through our commitment to green buildings, working with our suppliers to reduce their emissions, and supporting distributed workforces through our Future of Work initiative. Through carbon financing, we support low carbon sustainable development projects that enable carbon avoidance to offset our remaining emissions. In line with the leading net zero guidance, we are developing our strategy to include carbon removal projects to address residual emissions. ● In FY22, we furthered climate transition planning at VMware, guided by Taskforce on Climate-related Financial Disclosures (TCFD) recommendations. As VMware continues to learn more about climate risks, we can build longer time horizon risks into our strategy to become even more sustainable and resilient.
• Covid-19 recovery:

  Covid-19 recovery

  Decisive action by VMware during the early days of the COVID-19 pandemic led to a company-wide remote workforce, which our customers were able to implement as well through VMware’s Workspace solutions. ● Through VMware’s unique Citizen Philanthropy approach to giving, we empower every VMware employee—wherever they are—to be active, engaged citizens, contributing to what matters most to them in their own communities. Throughout the pandemic, VMware people delivered food to neighbors in need, made masks and donated resources to frontline workers and relief efforts, and helped nonprofit organizations strengthen their IT operations so they can focus on supporting their communities. VMware also supported GlobalGiving’s Coronavirus Relief Fund and TechSoup’s COVID-19 Response Fund, and raised the limit on matching gifts available to all VMware people.
• Tackling economic inequality:

  Tackling economic inequality

  VMware IT Academy partners directly with more than 2,500 educational institutions, governments and nonprofits globally to empower learners through coursework, labs and experiences. To enrich learning and help jump-start careers, our partner academic institutions can also access the latest suite of VMware software solutions and use them in a hands-on educational environment. VMware IT Academy is key to our 2030 goal of upskilling 15 million people through our educational offerings and creates a pipeline of diverse talent that is available to advance companies’ digital journeys and deploy VMware solutions. ● VMware donates our technology to academic institutions, enabling learners with access to technical training and labs across technology solutions and companies through Academic Cloud. ● VMware IT Academy partners with the Rochester Institute of Technology (RIT) for their Cybersecurity Bootcamp, an immersive, 15-week hands-on training course to reskill or upskill unemployed individuals, including minorities and veterans. ● VMinclusion Taara offers free technical education on VMware products & technology that enable digital business transformation, addressing the gender gap in the Indian IT sector and empowering women with financial and social independence. ● VMware Responsible Sourcing supports sustainability, diversity and accessibility across our supply chain. VMware has committed to working with 75% of our suppliers (by spend) to set their own science-based targets by the end of 2024. We are also prioritizing the sourcing of goods and services through diverse businesses and have committed to spending $1.5B with diverse suppliers through 2030. Our definition of diverse supplier includes: small-business enterprises, minority-owned enterprises, woman-owned enterprises, and businesses owned by other underrepresented groups such as LGBTQ, veterans, and proprietors with disabilities.
• Equal opportunity:

  Equal opportunity

  VMware joined the Valuable 500, a global business collective that is igniting systemic change and unlocking the business, social and economic value of more than 1 billion people with disabilities around the world. From ensuring the technology we develop is accessible for all to empowering our employees through accessible, inclusive and innovative engagement and wellbeing programs, our company remains committed to driving meaningful impact on disability, wellness and neurodiversity inclusion. ● As a leading software company, user accessibility is top of mind at VMware. One of our ESG goals by 2030 is to ensure the technology that we develop, and source within our supply chain, is accessible for all. We created internal Accessibility Guidelines within VMware and committed to assess all new software and events suppliers for accessibility standards aligned with our own guidelines. ● Employee Resource Groups at VMware are called Power of Difference communities (“PODs”), and they play a strategic role in building a culture of belonging. We are focused on driving a culture that is inclusive of all forms of diversity, including supporting employees with disabilities. In 2021, VMware was named a Best Place to Work for Disability Inclusion by the Disability Equality Index (DEI).
• Wellbeing:

  Wellbeing

  At VMware, we enrich lives at work, at home and in the community, because we believe that empowering our people to bring their authentic selves to work drives business excellence and enables us to achieve our business goals. We prioritize employee wellbeing and work hard to foster a culture that is ethical and respectful, kind and compassionate, which is defined by our EPIC2 values—Execution, Passion, Integrity, Customers and Community. ● Employee wellbeing at VMware is a top priority as we believe people are the key to our success, and we are always striving to make it easier for employees to pursue wellbeing on their own terms, which will also help them perform well at work. We recognize that VMware has a responsibility to help support our employees manage the added complexities of their work and family situations since the start of the COVID-19 pandemic. Our wellbeing benefits include: four supplemental days off (our “EPIC2” days), life coaching and emotional support, work-life services for employees and their families, and a wellbeing allowance.

Pricing

• Price: £863.49 a licence a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: -Evaluate the capabilities for on-premise, VMware Cloud on AWS as well as AWS including application security planning, network troubleshooting, application dependency mapping and flow analytics; -Presales advice in getting set up and ongoing discussions on it's capability; -It isn't a complete Professional onsite services offer; -30days trial period
• Link to free trial: https://customerconnect.vmware.com/web/vmware/evalcenter?p=vrni

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at chris.hardy@broadcom.com. Tell them what format you need. It will help if you say what assistive technology you use.