TOPSCORE TECHNOLOGIES LIMITED

Video Interview Platform

TopScore provides one-way video interviewing and live video interviewing
solutions. One-way video interviewing enables organisations to present
interview questions to candidates, who use any smartphone, tablet, or
computer to submit their recorded answers. Live video interviewing enables organisations to conduct real-time online interviews

Features

• One-way video interviews
• Live video interviews (suitable for one-to-one or panel interviews)
• Customisable branding (on platform and emails).
• Full API for integration but exceptionally user-friendly when used standalone
• Accessibility Toolbar
• UK-based data centres with ISO27001 and Cyber Essentials Plus certifications
• Review, rate, comment, shortlist, and share recorded video interviews
• Scheduling tool for live video interviews, offline interviews, assessment centres
• Automated invitations, reminders, and notifications (email and SMS)
• Create scoring templates for behavioural and competency based interviews

Benefits

• Delivers a consistent, standardised, and fair screening process
• Reduces likelihood of unconscious bias by enabling collaborative decision making
• Saves time and reduces costs in the screening process
• No hassle; fully managed onboarding, training and ongoing account management
• Decreases candidate drop-out due to speedier decision making
• Enables consideration of a greater number of applicants, improving diversity
• Easily assess communication skills, and other soft skills
• Candidates complete video interviews where and when it suits them

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at james@unseen-group.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

548359837862210

Contact

James Webb
0203 488 0493
james@unseen-group.com

About your service

• Service categories:

  Applications

  Production and operations

  • Other operations
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: TopScore is accessible to all users on mobile or laptop using any modern web browser. SLA includes 99.95% availability.
• System requirements:
  • Chrome
  • Mozilla Firefox
  • Edge

User support

• Email or online ticketing support: Yes
• Support response times: Support is available Monday - Friday 9:00am - 5:00pm ; Questions impacting client access: Within 1 hour; All other queries: Within 24 hours
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Platform Availability (Included); TopScore commits to 99.95% service availability, supported by redundant Microsoft Azure data centres across a minimum of two geographic locations. Automated failover is enabled to ensure continuity of service, with potential intermittent disruption of up to 2–5 minutes. Availability incidents are prioritised as critical, with immediate investigation, dedicated technical resources, and delivery of a fix or workaround within 24 hours, except in exceptional circumstances.; ; Support is provided to users and candidates in the following ways:; ; Self help site (available 24/7); Email; Access to dedicated account manager and project manager for client; Support costs are included in the contract cost
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: You will be provided with a dedicated Customer Success Manager who will be; your main point of contact. Their role is to work with your team to achieve; your ‘success criteria’ as well as supporting the onboarding, training and; implementation of the product. You will have direct access via email and a; mobile telephone number.; ; Training will usually be conducted live online, and is supported by context; sensitive videos and articles throughout the application.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats: Embedded user guides and video tutorials throughout platform.
• End-of-contract data extraction: Users can make a data extract request and data will be supplied using; approved secure media.
• End-of-contract process: When a customer's account is terminated, we will undertake a thorough decommissioning procedure. This includes offering detailed assistance for data extraction, ensuring that customers can securely retrieve all necessary information in an orderly fashion. After the completion of data extraction, we will securely erase all customer data from our systems. This deletion process adheres to stringent industry standards and protocols to ensure that there is no possibility of data leakage or unauthorised access. We use advanced data sanitisation methods to ensure that all data is irreversibly removed, upholding our commitment to customer privacy and data security.
• Documentation accessibility standard: WCAG 2.2 A

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: N/A
• Service interface: Yes
• User support accessibility: WCAG 2.2 A
• Description of service interface: The platform encompasses two web-based user interfaces: ; ; - An administrative portal tailored for system administrators. ; - A dedicated candidate portal. We have web API endpoints to interact with the TopScore platform. The comprehensive details of available endpoints are accessible via our Swagger documentation.
• Accessibility standards: WCAG 2.2 A
• Accessibility testing: We have been externally audited to WCAG 2.1 AA standards. We utilise Recite Me Website Accessibility Software across all user interface types. This software offers extensive assistance for screen readers, reading aids, screen customisation, and translation into more than 200 languages, ensuring comprehensive accessibility for all users.
• API: Yes
• What users can and can't do using the API: All functionality to manage candidates, manage roles, invite, score and report status is available through the API.; ; A simple callback listener can be setup to pass data back to an external system.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Our platforms are fully branded to your organisations requirements, including images, logos and colour schemes. ; ; Additional features can be discussed on request.

Scaling

• Independence of resources: Our platform infrastructure is designed for high availability and scalability, utilising multiple load-balanced servers capable of auto-scaling in response to fluctuations in usage demand. We employ comprehensive monitoring of server and network performance, ensuring that any issues are proactively identified and resolved. This regular monitoring allows us to swiftly respond and adjust resources to maintain optimal performance and high reliability.

Analytics

• Service usage metrics: Yes
• Metrics types: Metrics include:; ; number of users, number of invites, % started, % completed, measured by stage, completion rates, view time, response time, recording time; ; Data can be pivoted with meta data to provide insights and trends.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Users who possess the necessary Admin permissions have the capability to download their data in either CSV or PDF format. Our platform offers a diverse selection of pre-defined data extraction reports to accommodate various needs. Alternatively, users can request the creation of a customised report tailored to their specific requirements.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • PDF
  • Excel
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: TopScore have an availability uptime of 99.95%, guaranteed by our data hosting cloud provider Microsoft Azure. Customers can be refunded for candidates who are unable to be assessed at the scheduled time due to platform unavailability.
• Approach to resilience: Our data resilience on Azure is ensured through robust backup and disaster recovery capabilities. We utilise Azure's geographically distributed data centres to enable data replication and failover processes, ensuring that our data remains accessible and secure even in the event of system failures or other disruptions. This setup helps us maintain consistent high availability and business continuity
• Outage reporting: Outages are reported by Customer Success Managers via email. The customers key contacts will be emailed.

Identity and authentication

• User authentication needed: Yes
• User authentication: Multi-Factor Authentication (MFA)
• Access restrictions in management interfaces and support channels: To restrict access in management interfaces and support channels, TopScore employs a comprehensive set of security measures. Access is controlled through role-based access control policies, ensuring that only authorised personnel have access based on their specific roles, such as Admins, Assessors, and Candidates. Multi-factor authentication (MFA) is mandated for all users to enhance security further. All data transfers are encrypted, and rigorous logging and monitoring via Azure Security Centre and Azure Sentinel ensure any unauthorised access attempts are promptly detected and addressed.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Multi-Factor Authentication (MFA)

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: TopScore is committed to the highest standards of data security and compliance, demonstrated through our ISO 27001 certification and adherence to GDPR. Our Information Security Management System (ISMS) supports systematic management of sensitive information, ensuring robust protection against unauthorised access or data breaches. Our security framework includes: - Access Control: Rigorous management of asset inventory and access controls. - Information Technology: Secure Development Life Cycle (SDLC) and regular system updates ensure the integrity of our technology. - Risk Management: Proactive security assessments to identify and mitigate potential threats. Governance of our security policies is managed by our Security Governance Board (SGB), which conducts quarterly reviews to ensure compliance and address emerging security challenges. Key policies overseen by the SGB include: - Data and system backup - Endpoint and infrastructure security - Identity and access management - Mobile device and physical office security - Secure development and supplier security - Vulnerability management These measures collectively fortify our defences and maintain high security standards to protect stakeholder interests.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: In our software development cycle for the TopScore platform, we begin by engaging stakeholders to gather requirements. We then plan and design the software, choosing appropriate technology stacks. Using Agile methodologies, we develop the software iteratively, supported by rigorous code reviews for quality assurance. Our QA team rigorously validates and tests the full system in various environments to ensure functionality, user experience and security. Post-deployment, we focus on continuous improvement, updating and fixing based on QA and user feedback. We manage changes through a structured process, assessing impacts and adjusting timelines, with stakeholder involvement to align with business goals.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Our vulnerability management process includes assessing threats through rigorous scanning and monitoring. We promptly deploy patches using Azure Endpoint Manager, ensuring devices and applications remain secure and up-to-date. For threat intelligence, we rely on sources like Azure Security Centre and external partnerships with firms like AppCheck for comprehensive vulnerability assessments. This structured approach ensures quick response to potential threats and maintains the security and functionality of our services.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Our protective monitoring approach utilises Azure Security Centre and Azure Sentinel to identify potential compromises by analysing logs and alerts for unusual activity. Upon detection of a potential compromise, automated alerts notify our security team, who then assesses and responds to the incident. Response actions include isolating affected systems, conducting forensic analysis, and applying necessary fixes or patches. Our response to incidents is immediate, with initial assessments and containment typically occurring within hours of detection. This swift action minimises impact and aids in rapid recovery, ensuring the integrity and security of our systems and data.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Our incident management process is designed to handle security events swiftly and efficiently. We have predefined processes for common incidents, ensuring rapid and structured responses. Users report incidents through our designated communication channels, which trigger our incident response lifecycle: Detect, Assess, Diagnose, Stabilize, and Close. Each stage is meticulously documented, with severity and priority assessments guiding the response strategy. Upon resolution, a comprehensive incident report is provided, detailing the nature, impact, actions taken, and lessons learned to prevent future occurrences. This structured approach ensures transparency and continuous improvement in our incident management practices.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 6%
• Between £500,001 and £1,000,000: 10%
• Between £1,000,001 and £2,500,000: 14%
• Between £2,500,001 and £5,000,000: 17%
• Over £5,000,001: 19%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: Friday 10 October 2025
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 36d808b0-5df6-41d6-b975-494419387b86
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 8e45a7e3-012d-43d9-aea5-d887338d0138
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Creation of outreach activities to create a pipeline of employees for the future contract delivery

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at james@unseen-group.com. Tell them what format you need. It will help if you say what assistive technology you use.