DE NOVO SOLUTIONS

Services - Oracle Cloud Implementation Recovery – (ERP - EPM - HCM - Payroll)

The Oracle Cloud Implementation Recovery Service by de Novo Solutions is for when Oracle Cloud Application (ERP – EPM - HCM - Payroll) implementation and digital transformation projects go wrong. Our expert recovery team work alongside the client to identify, deploy, and undertake the corrective actions. (Premium Service)

Features

• Rapid assessment: Evaluation to identify root causes of digital setbacks
• Expertise: Seasoned professionals with deep domain knowledge and experience
• Tailored strategies: Tailored approach to address specific recovery needs
• Proactive: Anticipating and addressing potential obstacles before they escalate further
• Collaborative: Working with client teams to ensure alignment and engagement
• Communication: Transparent reporting and communication channels for all stakeholders
• Agility: Flexible methodologies to leverage expert knowledge and regain success
• Continuous monitoring: Tracking of progress and adjustments to ensure success
• Change support: Helping clients with associated cultural and operational shifts
• Outcome-focused: Results that restore confidence and drive success

Benefits

• Minimised downtime: Swift recovery overcoming operational disruptions and revenue loss
• Improved efficiency: Streamlined processes enhance productivity and resource utilisation
• Restored confidence: Rebuild trust in digital initiatives through expert guidance
• Cost savings: Avoiding further financial losses associated with failed transformation
• Enhanced reputation: Demonstrates resilience and commitment to stakeholders
• Accelerated ROI: Expedited path to realising returns on digital investment
• UK compliance: Mitigating risks and establishing best practice effectively
• Adaptive resilience: Develop agility to navigate future disruptions effectively
• Stakeholder satisfaction: Reassure stakeholders with tangible progress and results
• Long-term sustainability: Foundations for sustained digital success and growth

£1,250 to £2,250 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mark.sweeny@de-novo-solutions.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

548435792795737

Contact

Mark Sweeny
01633 492 042
mark.sweeny@de-novo-solutions.com

Planning

• Planning service: Yes
• How the planning service works: Planning for the Oracle Cloud Implementation Recovery service is not always possible as it will depend on the context and backdrop to the circumstance. This specialist, expert service is uniquely provided by de Novo Solutions due to two main reasons. Firstly the talent at our organisation - our skills, competence and experience are second to none. Additionally, that our team are connected to Oracle Cloud Executives in multiple domains to include Centre of Excellence, Product Management, Product Development and Program Management ; ; We are the team that Oracle calls when another partner or client has run into difficulty and the situation needs resolving discretely, with minimal impact and fuss - but with complete assurance that the remedy will get the client back on track. ; ; de Novo Solutions experts will collaborate on assorted topics and provide invaluable education, support, and guidance, bringing the service back on line and performing to the max. This service includes addressing any challenges that may arise and presenting the findings of the investigation and correction to the senior leaders. de Novo Solutions are the only experts that can resurrect a damaged programme and rediscover the potential of Oracle Cloud Applications establishing a new foundation for the future.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Oracle Cloud Complete Suite HCM, Payroll, ERP, EPM
  • Oracle HCM - HR, Payroll, Workforce Mgmt, Talent Mgmt, Analytics
  • Oracle HCM - Oracle ME Employee Experience Platform
  • Oracle ERP - Financial Mgmt, Procurement, Project Mgmt, Risk, Analytics
  • Oracle EPM - Planning, Financial Consolidation and Close
  • Oracle EPM - Predictive Cash Forecasting
  • Oracle EPM ESG (Environmental Social Governance)
  • Oracle Fusion Data Intelligence
  • Oracle Redwood - UX Configuration
  • Oracle Digital Assistant Chatbot - (AI) / (ML)

Training

• Training service provided: Yes
• How the training service works: A significant part of the Oracle Cloud Implementation Recovery service involves revisiting the root cause of the issue - often training and knowledge along with change management are contributing factors. Our expert service is uniquely provided by de Novo Solutions due to two main reasons. Firstly the talent at our organisation - our skills, competence and experience are second to none. Additionally, we are connected to Oracle Cloud Executives in multiple domains including Centre of Excellence, Product Management, Product Development and Program Management We are the team that Oracle calls when another partner or client has run into difficulty and the situation needs resolving discretely, with minimal impact and fuss - but with complete assurance that the remedy will get the client back on track. de Novo Solutions experts will initiate education, support, and guidance, bringing the service back on line and performing to the max. This service includes addressing topics like testing and training explaining and executing the corrective action as instructed. de Novo Solutions are focussed on assisting clients to learn and become more self reliant - this is vital to rediscover the confidence in Oracle Cloud Applications across the organisation.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Oracle Cloud Complete Suite HCM, Payroll, ERP, EPM
  • Oracle HCM - HR, Payroll, Recruitment, Workforce Management, Talent, Analytics
  • Oracle HCM - Oracle ME Employee Experience Platform
  • Oracle ERP - Financials, Procurement, Projects, Risk, Analytics
  • Oracle EPM - Planning, Financial Consolidation and Close
  • Oracle EPM - Predictive Cash Forecasting
  • Oracle EPM ESG (Environmental Social Governance)
  • Oracle Fusion Data Intelligence, Fusion Analytics Warehouse
  • Oracle Redwood - UX Configuration
  • Oracle Digital Assistant Chatbot - AI / ML

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Set up and migration for the Oracle Cloud Implementation Recovery service is not always relevant it will depend on the context and backdrop to the circumstance. This specialist, expert service is uniquely provided by de Novo Solutions due to two main reasons. Firstly the talent at our organisation - our skills, competence and experience are second to none. Additionally, that we are connected to Oracle Cloud Executives in multiple domains including Centre of Excellence, Product Management, Product Development and Program Management We are the team that Oracle calls when another partner or client has run into difficulty and the situation needs resolving discretely, with minimal impact and fuss - but with complete assurance that the remedy will get the client back on track. de Novo Solutions experts will collaborate on assorted topics and provide invaluable education, support, and guidance, bringing the service back on line and performing to the max. This service includes addressing any challenges that may arise and presenting the findings of the investigation and correction to the senior leaders. de Novo Solutions are the only experts that can resurrect a damaged programme and rediscover the potential of Oracle Cloud Applications establishing a new foundation for the future.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Oracle Cloud Complete Suite HCM, Payroll, ERP, EPM
  • Oracle HCM - HR, Payroll, Workforce Mgmt, Talent Mgmt, Analytics
  • Oracle HCM - Oracle ME Employee Experience Platform
  • Oracle ERP - Financial Mgmt, Procurement, Project Mgmt, Risk, Analytics
  • Oracle EPM - Planning, Financial Consolidation and Close
  • Oracle EPM - Predictive Cash Forecasting Oracle
  • Oracle EPM ESG (Environmental Social Governance)
  • Oracle Fusion Data Intelligence
  • Oracle Redwood - UX Configuration
  • Oracle Digital Assistant Chatbot - (AI) / (ML)

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: A significant part of the Oracle Cloud Implementation Recovery service involves revisiting the root cause of the issue - be that data, integration, training, change management or testing and quality assurance. Our expert service is uniquely provided by de Novo Solutions due to two main reasons. Firstly the talent at our organisation - our skills, competence and experience are second to none. Additionally, we are connected to Oracle Cloud Executives in multiple domains including Centre of Excellence, Product Management, Product Development and Program Management We are the team that Oracle calls when another partner or client has run into difficulty and the situation needs resolving discretely, with minimal impact and fuss - but with complete assurance that the remedy will get the client back on track. de Novo Solutions experts will collaborate on assorted topics and provide invaluable education, support, and guidance, bringing the service back on line and performing to the max. This service includes addressing topics like testing and training explaining and executing the corrective action as instructed. de Novo Solutions are focussed on assisting clients to learn and become more self reliant - this is vital to rediscover the confidence in Oracle Cloud Applications across the organisation.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: De Novo Solutions managed support services provide a comprehensive on-going support framework protecting a customers' investment in Oracle Cloud applications post go-live powered by our ServiceNow customer portal. ; Comprehensive support services based upon the clients unique configuration we support day-to-day system activities and issues and schedule the planned Oracle Cloud updates. ; The offering has been designed specifically for Oracle Cloud applications client and delivers the following services: ; ; • Service Delivery Management ; • Service Desk - Access support via telephone, web portal, and email ; • Fix-on-fail & SR Management - Investigation and resolution of any unexpected failures and liaison with Oracle Corporation as the vendor as required ; • How To’s - Any question in relation to the use of the in-scope modules ; • Change Requests - Changes and enhancements to the solution such as integrations, reports, and additional configuration ; • Training - Formal training or ad-hoc knowledge transfer sessions ; • Upgrade Planning - Proactive planning and preparation for upgrades including arrangements with software vendor on preferred outages, patch timings, and environments ; • Regression Testing - Regression testing following product upgrades or major patches ; • Release Management - Deployment of fixes into staging areas and management of approval and release into Live

Service scope

• Service constraints: De Novo Solutions provides expert Managed Support Services for UK public sector organisations spanning support and guidance. ; All front-line assistance to our clients is only undertaken by HM Government security cleared UK nationals based at our UK office locations or from their remote home working locations in accordance with ISO27001 for Information Security and Management Systems.; All support is undertaken virtually, using a combination of our ServiceNow powered CSM platform and the appropriate video and tele-conferencing platforms.; Beyond these statements de Novo Solutions can confirm there are no constraints or limitations that might affect a UK public sector body

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: De Novo Solutions standard Service Level Agreement for Manged Service and Support states that assistance will be available during the following periods. Provision of services outside service hours will be agreed in advance.; Service Hours (System Users) ; 08:00 - 18:00 Monday to Friday excluding UK Bank Holidays; Operational Hours (System); 24/7/365 (except planned maintenance); Service Hours (System Users) ; As a general rule system users will be using Oracle within the hours mentioned above. In; the event of a critical issue / Sev1 staff will continue to work until the issue is fully resolved.; Operational Hours (System); 24/7/365 (except planned maintenance
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: De Novo Solutions Service Level Agreement states any outside service hours must be agreed in advance. A commercial agreement will detail the costs. Certified functional and technical support competences are provided, alongside a designated relationship lead. ; Service Hours (Users) ; 08:00 - 18:00 Weekdays excluding UK Bank Holidays; Operational Hours (System); 24/7/365 (except planned maintenance); Service Hours (Users) ; As a general rule users will work within the hours mentioned. A critical issue / Sev1 means continuance of work until the issue is fully resolved.; Operational Hours (System); 24/7/365 (except planned maintenance); Severity 1: Critical; Causing complete loss of service in production level environment. No known or acceptable workaround(s) available, and work cannot reasonably continue. Response 30 mins; Severity 2: High; Causing severe loss of service in a production level environment. Maybe viable workaround(s) available. Some work can continue despite the presence of the issue. Response 2 Business Hours ; Severity 3: Medium; Causing minimal loss of service to a production level environment. An acceptable workaround for the problem which has almost no effect on the work being performed. Response 4 Business Hours; Severity 4: Low; Issue or request where no loss or degradation of service is being experienced. Response 8 Business Hours

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Oracle Corporation and ServiceNow

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: PJR - Perry Johnson Registrars
• ISO/IEC 27001 accreditation date: 24/05/2024
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  The UK Government as part of the Public Services (Social Value) Act 2012 has created a landscape where beyond the procurement of a given service or product that there is a process where a wider opportunity exists to make a positive contribution toward social values for a better future for everyone. ; de Novo Solutions is committed to the Social Value marketplace, ensuring our day-to-day business activities generate benefits not only to de Novo Solutions itself but also to society, the economy, while minimising damage to the environment. ; Fighting climate change - Effective stewardship of the environment. By: de Novo Solutions operating in environmentally responsible managed offices and encouraging ethical business practices and behaviours; de Novo is committed to achieving Net Zero emissions at the latest by 2050. We acknowledge that reducing our Greenhouse Gas (GHG) emissions brings significant benefits for us, our clients, suppliers, and the wider community.; Our Carbon Reduction Plan (CRP) will include our baseline year information (2023), setting clear targets for reducing GHG emissions over key timeframes and our planned actions to achieve Carbon Net Zero by 2050 at the latest.; Our commitment to the future is that as de Novo Solutions continues to grow, we will remain steadfast in fulfilling our targets and vision related to our Social Value Policy and our Net Zero Environmental obligations directly alongside our day-to-day business ambitions. ; de Novo Solutions will always act in a responsible manner, committing to re-evaluate our progress and ambitions on a regular basis while encouraging and supporting our partners and clients to help achieve Carbon Net Zero to benefits us all – today and tomorrow.

  Covid-19 recovery

  The UK Government as part of the Public Services (Social Value) Act 2012 has created a landscape where beyond the procurement of a given service or product that there is a process where a wider opportunity exists to make a positive contribution toward social values for a better future for everyone. ; de Novo Solutions is committed to the Social Value marketplace, ensuring our day-to-day business activities generate benefits not only to de Novo Solutions itself but also to society, the economy, while minimising damage to the environment. ; COVID-19 recovery - Helping local communities to manage and recover from the impacts of the pandemic. By: de novo Solutions volunteering our business services and leadership advice in the local area to businesses impacted by the pandemic ; Our commitment to the future is that as de Novo Solutions continues to grow, we will remain steadfast in fulfilling our targets and vision related to our Social Value Policy directly alongside our day-to-day business ambitions. ; de Novo Solutions will always act in a responsible manner, committing to re-evaluate our progress and ambitions on a regular basis while encouraging and supporting our partners and clients to help achieve positive social value differences that benefits us all – today and tomorrow.

  Tackling economic inequality

  The UK Government as part of the Public Services (Social Value) Act 2012 has created a landscape where beyond the procurement of a given service or product that there is a process where a wider opportunity exists to make a positive contribution toward social values for a better future for everyone. ; de Novo Solutions is committed to the Social Value marketplace, ensuring our day-to-day business activities generate benefits not only to de Novo Solutions itself but also to society, the economy, while minimising damage to the environment. ; Tackling economic inequality - Creating new businesses, jobs and skills, and increasing supply chain resilience and capacity. By: de novo Solutions creating employment openings that are available across our office locations helping create prosperity and opportunity for all. ; Our commitment to the future is that as de Novo Solutions continues to grow, we will remain steadfast in fulfilling our targets and vision related to our Social Value Policy directly alongside our day-to-day business ambitions. ; de Novo Solutions will always act in a responsible manner, committing to re-evaluate our progress and ambitions on a regular basis while encouraging and supporting our partners and clients to help achieve positive social value differences that benefits us all – today and tomorrow.

  Equal opportunity

  The UK Government as part of the Public Services (Social Value) Act 2012 has created a landscape where beyond the procurement of a given service or product that there is a process where a wider opportunity exists to make a positive contribution toward social values for a better future for everyone. ; de Novo Solutions is committed to the Social Value marketplace, ensuring our day-to-day business activities generate benefits not only to de Novo Solutions itself but also to society, the economy, while minimising damage to the environment. ; Equal opportunity - Reducing the disability employment gap and tackling workforce inequality. By: de Novo Solutions offering opportunities to work experience students, graduates, apprentices, experienced professionals, and military service leavers – creating an additional 50 local (Newport, Wales) jobs by 2029 for young people, or those coming from HM Forces service; Our commitment to the future is that as de Novo Solutions continues to grow, we will remain steadfast in fulfilling our targets and vision related to our Social Value Policy directly alongside our day-to-day business ambitions. ; de Novo Solutions will always act in a responsible manner, committing to re-evaluate our progress and ambitions on a regular basis while encouraging and supporting our partners and clients to help achieve positive social value differences that benefits us all – today and tomorrow.

  Wellbeing

  The UK Government as part of the Public Services (Social Value) Act 2012 has created a landscape where beyond the procurement of a given service or product that there is a process where a wider opportunity exists to make a positive contribution toward social values for a better future for everyone. ; de Novo Solutions is committed to the Social Value marketplace, ensuring our day-to-day business activities generate benefits not only to de Novo Solutions itself but also to society, the economy, while minimising damage to the environment. ; Wellbeing - Improving health, wellbeing and community integration. By: de Novo Solutions encouraging a positive work life balance, supporting local community activities and employee volunteering participation. Our approach moving forward will be to support local business and growing the local economy. de Novo Solutions will continue to promote equity, empathy, sustainability; foster inclusivity, justice, and kindness; at-all-times ensuring de Novo Solutions is an advocate for positive change.; Our commitment to the future is that as de Novo Solutions continues to grow, we will remain steadfast in fulfilling our targets and vision related to our Social Value Policy directly alongside our day-to-day business ambitions. ; de Novo Solutions will always act in a responsible manner, committing to re-evaluate our progress and ambitions on a regular basis while encouraging and supporting our partners and clients to help achieve positive social value differences that benefits us all – today and tomorrow.

Pricing

• Price: £1,250 to £2,250 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mark.sweeny@de-novo-solutions.com. Tell them what format you need. It will help if you say what assistive technology you use.