AASEYA SOFTWARE SERVICES (UK) LIMITED

Aaseya Inspections Solution (built on Pega)

The Aaseya Inspections Solution (AIS) is a cloud-based SaaS application that digitises and streamlines end-to-end inspection processes across sectors. Built on Pega’s low-code platform, AIS offers configurable checklists, scheduling, violation management, and analytics, enabling organisations to improve compliance, inspector productivity, and responsiveness to evolving regulatory requirements.

Features

• End-to-end digital management of complete inspection lifecycle
• Configurable checklists, questionnaires, and reusable inspection templates
• Multi-channel inspection triggering: citizen, ad-hoc, campaign, scheduled
• Violations capture with automated penalties and enforcement workflow
• Inspector, establishment, and license data management in real time
• KPI dashboards with department-level reporting and insights
• Campaign-driven inspections using maps and zone visualisations
• Review, approval, and audit processes for all inspections
• Inspector performance tracking and productivity management
• Seamless integration with enterprise systems and external data sources

Benefits

• Improved operational efficiency through streamlined inspection workflows
• Faster inspection completion using configurable digital templates
• Application framework provided at no cost; only configuration is charged
• Real-time visibility into inspection performance and outcomes
• Enhanced inspector productivity through data automation and analytic
• Easy tracking and monitoring of all inspection activities
• Supports multiple inspection types within one unified platform
• Reduced manual effort through automated notifications and workflows
• Better compliance through structured processes and automated enforcement
• Improved decision-making through actionable dashboards and KPIs

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at GCloud@aaseya.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

548464331128965

Contact

Matthew Leamy
07775 906650
GCloud@aaseya.com

About your service

• Service categories:

  Applications

  Production and operations

  • Production and grid management
  • Other operations

  Service industry and public sector operations

  • Healthcare
  • Education
  • Public Order and Safety
  • Police
  • Defence
  • Social Security Administration
  • Adult Social Care
  • Children's Social Care
  • Other
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: AIS is built on the Pega Infinity Platform and leverages native Pega case management, workflow, and automation capabilities. It can operate independently or extend existing organisational systems by integrating seamlessly with enterprise platforms to enhance inspection processes, data management, and regulatory operations.
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: AIS is built on the Pega Infinity platform and requires a valid Pega platform licence for deployment and use. Service availability is subject to Pega Cloud or customer-managed Pega environment maintenance windows. Integration with external systems depends on customer-provided APIs and access controls. Performance may vary based on underlying infrastructure configurations when hosted outside Pega Cloud. Any custom extensions or regulatory-specific configurations may require additional implementation effort agreed as part of onboarding.
• System requirements:
  • Pega Platform version 8.x or later required
  • Valid Pega Infinity platform licence required
  • Supported browser for AIS web application access
  • API access for required system integrations
  • Customer-managed identity and access controls

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Support queries are responded to within customers' contracted SLAs during agreed service hours, based on priority. Out of service hours, e.g. weekends or Bank Holidays, queries are acknowledged on a best-efforts basis. If required, on-call support can be provided allowing critical issues to be escalated through the on-call team to ensure timely attention and continuity of service.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We provide tiered support levels tailored to customer needs, typically including Standard Support and Enhanced Support delivered under a professional services agreement. Standard Support covers issue logging, triage, and resolution during agreed service hours, with response and resolution times based on the contracted SLA. Enhanced Support can include extended service hours, priority handling, and faster response commitments.; ; Support is delivered remotely by trained product specialists. Where required, a dedicated technical account manager or cloud support engineer can be provided at additional cost to oversee service performance, coordinate escalations, and act as a single point of contact for the customer.; ; Pricing for support levels is based on the scope, SLA, and resource requirements defined in the customer contract. Onsite support, if required, is available at extra cost and subject to prior agreement.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Aaseya would configure the Aaseya Pega Inspection Solution as part of the professional services engagement. The services engagement would extend the Inspection Solution using the capabilities of the Pega Platform to meet the specific needs of a client. Optionally included in this engagement would be training for users of the system as well as the creation of any documentation requirements the customer may have for future management of the solution.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: The case data can be extracted and placed in a database of spreadsheets
• End-of-contract process: This product would be delivered as a professional services work product and at the end of the contract, ownership to maintain or run the solution would reside with the customer.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The service uses a responsive, mobile-first design to provide a consistent experience across mobile and desktop devices. Mobile access is optimised for field operations, supporting offline data capture, synchronisation when connectivity is restored, and use of native device features such as camera, GPS, attachments, and speech-to-text input. Desktop access is optimised for office-based users, offering richer screen layouts, dashboards, reporting, and administrative capabilities. Core functionality remains consistent across channels, with differences focused on usability and operational context.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: The AIS service interface is a web-based application delivered through the Pega Infinity platform. Users access inspections, workflows, dashboards, and reports through an intuitive, role-based interface accessible via modern browsers. The interface supports configurable forms, guided workflows, maps for field inspections, and self-service capabilities for inspectors and administrators. API-based integration enables data exchange with enterprise systems. User authentication and access controls follow organisation-defined security policies.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: AIS is built on the Pega Infinity platform, which incorporates accessibility features aligned to WCAG 2.2 AA. Interface components such as forms, navigation controls, and data views are designed to support compatibility with screen readers, keyboard-only navigation, and high-contrast display settings. During configuration and solution testing, Aaseya validates that the AIS interface behaves correctly with commonly used assistive technologies, including screen readers and browser-based accessibility tools. User journeys are tested for readability, navigability, and error handling in accordance with accessibility guidelines. When required, Aaseya conducts additional accessibility walkthroughs with customer-nominated users to confirm that the configured solution meets their specific accessibility needs and organisational standards.
• API: No
• Customisation available: Yes
• Description of customisation: The service can be customised to meet specific organisational inspection and operational requirements. Users can configure workflows, inspection types, checklists, questionnaires, templates, notifications, and reporting dashboards. Data fields, business rules, and approval steps can also be tailored to reflect sector-specific processes and regulatory needs.; ; Customisation is performed through an intuitive, low-effort configuration interface with a short learning curve, enabling rapid updates without complex development. Administrators and authorised users can manage configurations, while more advanced changes can be delivered by trained configuration specialists during onboarding or enhancement cycles.; ; This flexibility allows organisations to adapt the service to evolving policies, operational models, and compliance standards while maintaining consistent user experience and governance controls.

Scaling

• Independence of resources: We ensure resource independence by providing logically isolated environments with dedicated processing capacity, data storage, and access controls for each customer. Workloads are segregated using scalable cloud infrastructure that automatically adjusts to demand, preventing performance degradation caused by other tenants. System resources are continuously monitored, and thresholds are enforced to guarantee consistent response times. Traffic management, workload balancing, and containerised deployment practices ensure that spikes from one customer do not impact others. Capacity can be scaled vertically or horizontally based on customer needs, maintaining predictable and reliable service performance.

Analytics

• Service usage metrics: Yes
• Metrics types: The service provides operational and usage metrics including activity volumes, user interactions, process performance indicators, workload distribution, and compliance insights. Metrics help organisations monitor utilisation, track outcomes, and optimise service efficiency. Custom reports and dashboards can be configured as required.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: Never
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: We protect data at rest by using strong encryption, strict access controls, and secure storage systems. Only authorized users can access the data, and all servers and devices are protected with security tools, updates, and monitoring. Backups are also encrypted and stored safely to prevent tampering or loss.
• Data sanitisation process: No
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Users can export their data through built-in export functions available within the service interface. Data can be extracted on demand or scheduled, depending on organisational needs. Standard export options include structured data extracts and report outputs that can be downloaded for analysis or archival purposes. Administrators can configure the scope of data to be exported, ensuring alignment with operational and compliance requirements. Data exports follow secure access controls and audit policies.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • XML
  • Direct extraction into database schema
  • DDL (Data Description Language)
  • JDBC (Java Database Connectivity)
• Data import formats:
  • CSV
  • Other
• Other data import formats: XLSX

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
  • Other
• Other protection between networks: We use several ISO 27001:2022 and Cyber Essentials Plus-aligned safeguards to protect data shared between the buyer's and our networks. All communication takes place via fully encrypted channels, such as TLS 1.2/1.3, IPsec, or SSL VPN using AES-256 encryption. MFA, role-based permissions, and network segmentation are used to ensure least-privileged access. Firewalls, IDS/IPS, and constant SIEM monitoring protect traffic and identify suspicious activities. Endpoints are safeguarded with anti-malware, EDR, and stringent patching. These integrated procedures assure the confidentiality, integrity, and security of all data transmitted across networks.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
  • Other
• Other protection within supplier network: We protect data within our network through a multilayered security architecture aligned with ISO 27001:2022 and Cyber Essentials Plus. Our internal environment is segmented into secure zones with NextGen firewall rules and zero-trust access controls. All sensitive data is encrypted at rest using industry-standard algorithms, and access is restricted through MFA, RBAC, and periodic access reviews. Continuous security monitoring via SIEM, IDS/IPS, and automated alerting helps detect and respond to threats in real time. Endpoints are secured with XDR, anti-malware, device encryption, and regular patching. Backup, logging, and incident-response processes further ensure data confidentiality and integrity.

Availability and resilience

• Guaranteed availability: The Aaseya Inspection Solution (AIS) is deployed on the Pega Platform and is typically hosted on Pega Cloud, where availability, reliability, and service continuity are managed in line with Pegasystems’ enterprise cloud service standards. Pega Cloud is designed to deliver high availability through resilient architecture, continuous monitoring, automated recovery mechanisms, and controlled maintenance processes.; ; Pega Cloud operates with a target production availability of 99.95% per calendar month, excluding planned maintenance windows. Availability commitments, uptime calculations, planned maintenance, and any applicable service credits are governed by the standard Pega Cloud Service Level Agreements (SLAs) agreed directly between the customer and Pegasystems.; ; Where AIS is deployed on a customer-preferred cloud or infrastructure environment, availability targets, resilience measures, and reporting will follow the standards, SLAs, and operational controls of the selected hosting provider and the customer’s agreed operating model.
• Approach to resilience: The Aaseya Inspection Solution (AIS) is designed to be resilient through its deployment on the Pega Platform and is typically hosted on Pega Cloud, where resilience is delivered through Pegasystems’ managed cloud architecture. Pega Cloud is built using redundant infrastructure components, fault-tolerant design, and automated recovery mechanisms to minimise service disruption.; ; Resilience is achieved through multi-availability-zone deployment patterns, proactive monitoring, health checks, and automated failover capabilities within the hosting environment. Pega Cloud also includes regular backup processes, controlled patching, and tested recovery procedures to support business continuity and operational stability.; ; Datacentre resilience, backup frequency, recovery objectives, and failover arrangements are defined and managed as part of the standard Pega Cloud service offering, with further details available on request under the applicable Pega Cloud documentation and contractual terms.; ; Where AIS is deployed on a customer-preferred cloud or infrastructure environment, resilience measures—including redundancy, failover, and recovery—will align with the architecture, controls, and standards of the selected hosting provider and the customer’s agreed resilience and continuity requirements.
• Outage reporting: The Aaseya Inspection Solution (AIS) is typically deployed on the Pega Platform and hosted on Pega Cloud, where outage detection and reporting are managed as part of Pegasystems’ cloud operations and service management processes.; Pega Cloud provides proactive service monitoring and incident management, with outage notifications communicated through established customer communication channels, including service notifications and incident updates. Customers are informed of service-impacting incidents, planned maintenance activities, and restoration progress in line with Pega Cloud support and communication procedures.; Outage reporting mechanisms, notification frequency, and escalation processes are defined within the standard Pega Cloud service framework and associated customer agreements. Detailed outage and incident reports can be made available through Pega support channels as part of normal service operations.; Where AIS is deployed on a customer-preferred cloud or on-premise environment, outage reporting, alerting mechanisms (such as dashboards, APIs, or email notifications), and communication processes will follow the standards, tooling, and operational practices of the selected hosting provider and the customer’s agreed service management model.; ; If you want, the next logical step is to align “Monitoring and alerting” language across availability, resilience, and outage sections so they read as one cohesive narrative for assessors.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
  • Other
• Other user authentication: The solution supports secure user authentication through a configurable access control framework on the Pega Platform. Users are authenticated using standard username and password credentials, with support for multi-factor authentication (MFA) to provide an additional layer of security. Where required, the solution can also integrate with customer-approved external identity providers. Role-based access control ensures users are granted only the permissions appropriate to their responsibilities. Customer-specific authentication and authorisation policies can be configured during implementation to align with organisational security standards and compliance requirements.
• Access restrictions in management interfaces and support channels: Access to management interfaces and support channels is restricted to authorised personnel only. Administrative and support access is controlled through role-based access controls, ensuring that users are granted the minimum privileges required to perform their responsibilities. Access is further protected through strong authentication mechanisms and logging. Support channels are accessible only to approved customer contacts and authorised support staff, with all access subject to monitoring and audit in line with organisational security policies.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
  • Other
• Description of management access authentication: Management access to the service is authenticated using secured administrative credentials combined with multi-factor authentication (MFA). Access is strictly controlled through role-based access controls, ensuring only authorised personnel can perform management or support functions. Additional authentication measures, such as integration with customer-approved enterprise identity services, can be applied where required. All management access is logged and monitored in line with organisational security policies.

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: At Aaseya, we operate a comprehensive Quality and Information Security Management System, supported by organisation-wide policies and procedures, that demonstrates top management’s commitment to information security and service quality. Aaseya is ISO 9001:2015 and ISO/IEC 27001:2013 certified, with well-defined information security policies, standards, and operating procedures covering governance, risk management, access control, incident management, and continuous improvement.; ; In addition, Aaseya holds Cyber Essentials Plus certification, providing independent assurance that appropriate technical controls are in place to protect systems and data against common cyber threats. Adherence to security and quality policies is enforced through defined reporting structures, regular internal and external audits, management reviews, and corrective and preventive action processes.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Our Change and Configuration Management processes follow industry best practices aligned to ISO 20000 controls, ensuring that service changes are assessed, authorised, implemented, and reviewed in a controlled manner. All changes are subject to standard governance, continuous monitoring, and periodic audits.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Vulnerability management is conducted in alignment with ISO 27001 best practices. Regular automated vulnerability assessments are performed on application components and underlying infrastructure within the hosting environment. Independent penetration testing is conducted periodically, and identified vulnerabilities follow a structured remediation process with verification and documentation. All vulnerability management activities are monitored and reviewed as part of continuous security governance.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Protective monitoring follows a structured security incident management framework aligned with industry standards. Monitoring includes log analysis, anomaly detection, and event correlation performed within the hosting platform. Incidents are triaged and managed through defined procedures that support rapid containment, remediation, and root-cause analysis. Infrastructure-level monitoring and security controls (such as endpoint protection, network security, and intrusion detection) are provided by the underlying cloud hosting environment, while application-level monitoring and audit logs are actively reviewed to maintain service integrity.
• Incident management type: Supplier-defined controls
• Incident management approach: Our incident management process follows a structured lifecycle aligned to recognised IT service management practices. It includes incident detection, logging, categorisation, prioritisation, assignment, and SLA-based resolution. Users can report incidents through the service desk via email or ticketing channels. Incidents are tracked until closure, with updates provided throughout. Root-cause analysis is performed for major incidents, and lessons learned are incorporated into continuous improvement. Formal incident reports are shared with the customer following resolution.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: A limited trial environment can be provided to demonstrate core inspection workflows and configurable features. The trial includes guided access for evaluation only and excludes integrations, data migration, and production-level support. Access is time-bound and offered strictly for proof-of-concept and assessment purposes.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 2%
• Between £1,000,001 and £2,500,000: 3%
• Between £2,500,001 and £5,000,000: 4%
• Over £5,000,001: 5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Bureau Veritas Certification Holding SAS – UK Branch
• ISO/IEC 27001 accreditation date: Tuesday 30 July 2024
• What the ISO/IEC 27001 doesn’t cover: Aaseya’s ISO/IEC 27001 certification does not cover customer-owned or customer-managed environments, infrastructure, applications, or data where Aaseya does not have operational or administrative control, nor does it extend to third-party platforms, cloud services, tools, or subcontractors that are not governed under Aaseya’s Information Security Management System. The certification also excludes client internal business processes, data governance, end-user devices, networks, or operational controls that fall outside Aaseya’s contracted responsibilities or the defined Statement of Applicability. Where services involve customer-controlled or third-party environments, appropriate contractual and governance controls are applied, but those elements are not themselves ISO/IEC 27001 certified.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Bureau Veritas Certification Holding SAS – UK Branch
• ISO 9001 accreditation date: Monday 11 December 2023
• What the ISO 9001 doesn’t cover: Aaseya’s ISO 9001:2015 certification does not cover customer-owned or customer-managed processes, tools, systems, or environments that are outside Aaseya’s direct control, nor services delivered entirely by third-party suppliers or subcontractors not operating under Aaseya’s Quality Management System. The certification also excludes client internal governance, business decision-making, or operational activities beyond the scope of contracted services, as well as any products or services delivered outside the defined organisational and certification scope. Where third parties or customer-controlled environments are involved, Aaseya applies appropriate quality and supplier management practices, although these elements are not themselves ISO 9001 certified.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: None of the criteria
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 846651b2-384a-4a5d-b3c5-08e7a75a52df
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Understanding of issues relating to entering the contract workforce
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at GCloud@aaseya.com. Tell them what format you need. It will help if you say what assistive technology you use.