Tytl

Insights Pro

Insights Pro is a cloud based property intelligence platform providing access to structured UK property, planning, market and contextual data. It enables public sector and professional users to research locations, properties and trends through interactive maps, dashboards and reports, supporting evidence led analysis, decision making and internal workflows, secure delivery.

Features

• Cloud hosted platform accessible securely through modern web browsers
• Interactive geospatial mapping for property, planning and contextual datasets
• Layer based data visualisation with configurable map views and filters
• Property level dashboards aggregating multiple datasets into a single view
• Report generation with exportable, shareable and brandable outputs
• Regularly updated UK property and market datasets from multiple sources
• User access controls with role based permissions and activity tracking
• API access for integration with internal systems and workflows
• Scalable infrastructure supporting multiple users and concurrent sessions
• Secure data handling aligned with UK public sector standards

Benefits

• Faster access to property data supporting internal research and analysis
• Improved visibility of local market and planning context
• Reduced time spent compiling data from multiple external sources
• Consistent evidence base across teams and departments
• Clear visualisation of complex data through maps and dashboards
• Easier sharing of insights through standardised reports
• Supports location based assessments using structured datasets
• Flexible access for remote and office based teams
• Scales with organisational usage and data requirements
• Supports transparent, repeatable and auditable decision processes

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at thomas@tytl.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

548466701689739

Contact

Thomas McAlpine
07725686868
thomas@tytl.com

About your service

• Service categories:

  Applications

  Content workflow and management

  Enterprise portals and digital workspaces

  • Multi-Audience Portals
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: No idenifiable constraints. Users simply need access to a supported web browser and an internet connection.
• System requirements: Each user must have an Insights Pro licence

User support

• Email or online ticketing support: Yes
• Support response times: We respond to all enquiries during office hours. Typically responses are given within 24 to 48 hours.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: For customers with more than 100 licences you will benefit from a dedicated account manager, reachable on a direct line. We will conduct onsite training and perodic checkins to showcase new features.; ; For all other customers, we are reachable during business hours via email or phone. We typically respond very quickly.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: We support users in starting and adopting Insights Pro through a structured onboarding approach combined with a self service product design. The platform is designed to be intuitive and accessible, allowing users to begin using core functionality with minimal training. All customers have access to online guidance materials, including user documentation and feature walkthroughs, which can be accessed at any time within the service.; ; For customers with fewer than 100 licences, onboarding typically begins with an initial remote demonstration and walkthrough session. This session introduces the interface, core datasets, key workflows and reporting features. Following onboarding, we provide periodic remote check ins to support adoption, answer questions and highlight relevant functionality as usage matures. Ongoing support is provided through standard support channels.; ; For customers with more than 100 licences, we offer enhanced onboarding and adoption support. This includes in person training sessions tailored to different user groups, usage reporting to help organisations understand how the service is being used, and active account management to support wider rollout. This approach helps ensure consistent usage across teams and departments and supports long term value from the service.; ; The service does not require onsite technical setup or local installation.
• Service documentation: No
• End-of-contract data extraction: Users may download all data prior to cancellation.
• End-of-contract process: All accounts will be deleted and data erased for security purposes.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: You cannot create reports or Material Information packs on mobile.; Not all data insights will be available on mobile.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Insights Pro is delivered through a secure, browser based web interface designed for desktop and tablet use. Users access the service via individual login credentials with role based permissions. The interface combines an interactive map, configurable data layers, property level views and supporting dashboards. Users can search by address, postcode or location, toggle datasets on and off, and apply filters to refine results. Reports and visual outputs can be generated directly within the interface and exported for sharing. The service does not require local software installation and is accessible remotely using standard internet connections.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Insights Pro has been tested using common assistive technology tools and recognised accessibility practices. This includes keyboard only navigation testing, screen reader compatibility checks using NVDA and VoiceOver, and contrast testing against WCAG 2.1 AA guidelines. Core user journeys such as navigation, search, data layer selection and report generation have been reviewed to ensure they are operable without a mouse. Findings from testing have informed interface adjustments including focus states, semantic labelling and clearer visual hierarchy. Accessibility testing is repeated as part of ongoing interface updates, and feedback from public sector users is incorporated into iterative improvements to support inclusive access.
• API: Yes
• What users can and can't do using the API: Property Report API - Receive all data for a property in a single payload; MAterial Information API - Receive Material Information via API
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Branding for reports and Material Information packs can be fully customised.

Scaling

• Independence of resources: Insights Pro is built on scalable cloud infrastructure designed to support concurrent usage without performance degradation. System resources automatically scale based on demand, ensuring consistent response times as user numbers increase. Data processing, storage and application services are separated to prevent heavy usage in one area affecting others. Usage is monitored continuously, with alerts in place to identify and address performance issues before they impact users. Capacity planning is reviewed regularly based on historical and projected usage to ensure sufficient headroom is maintained, supporting reliable access for all users regardless of overall demand.

Analytics

• Service usage metrics: Yes
• Metrics types: We provide metrics on sessions, visits and engagement.
• Reporting types: Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: In-house destruction process
• Data sanitisation type: Data Erasure

Data importing and exporting

• Data export approach: There are dedicated functions within the platform to export reports.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • PDF
  • XLSX
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We guarantee that our service will have uptime of 99.99%, although we aim for 100% availability. Any scheduled downtime for maintenance will be given notice in advance and take place outside normal working hours.
• Approach to resilience: This is available upon request
• Outage reporting: We have email alerts that will notify relevant users of an outage. We can then deploy further onsite notifications if required.

Identity and authentication

• User authentication needed: Yes
• User authentication: Multi-Factor Authentication (MFA)
• Access restrictions in management interfaces and support channels: Any communication channels are secured by cloud service providers.
• Access restriction testing frequency: At least once a year
• Management access authentication: Multi-Factor Authentication (MFA)

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: We use industry best practices both in our development and delivery of our service. This includes the continuous data security practices that we utilise to monitor our services on an ongoing basis.
• Information security policies and processes: We have a document available to buyers: Addland Limited Data Protection, Cybersecurity and Business Continuity Policy
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: The Insights Pro service is specifically secured within our organisation to only those directly involved in the ongoing development and delivery of the products. All aspects of delivery and changes are managed directly by a Board level team member.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We run a continuous vulnerability management process across all environments. We assess potential threats through automated scanning, manual review and regular security assessments. Threat intelligence is taken from trusted sources including NCSC advisories, vendor bulletins and industry security feeds. Once a vulnerability is identified we triage by severity and apply patches as quickly as possible, with critical issues patched within twenty four hours in most cases. All updates are deployed through controlled release pipelines with full logging and verification. We review our process regularly to ensure it meets current security standards.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We operate continuous protective monitoring across our platform. We use automated alerting, log analysis and anomaly detection to identify potential compromises, including unusual access patterns, failed authentication attempts and unexpected system behaviour. When a potential compromise is detected, our support and engineering teams are alerted immediately. We triage the event, contain any affected systems, and conduct rapid root cause analysis. If needed, we escalate to our senior security leads. We aim to respond to all incidents within minutes. Urgent or high risk events are acted on immediately, with follow up investigation and remediation completed as quickly as possible.
• Incident management type: Supplier-defined controls
• Incident management approach: We maintain pre defined processes for common events including service outages, security alerts and data access issues. Users can report incidents through our support portal or by email, which raises a ticket with our team. After an incident is resolved we provide a clear written report detailing the cause, impact and actions taken.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: You can sign up for the free version of Insights Pro. It has the majority of features stripped out, but is a good starting point to understand the product.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 10%
• Between £1,000,001 and £2,500,000: 10%
• Between £2,500,001 and £5,000,000: 10%
• Over £5,000,001: 10%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 5bbead2f-4213-4bf6-a33e-8dff4516d870
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at thomas@tytl.com. Tell them what format you need. It will help if you say what assistive technology you use.