Signal

End-to-End Web Development and Quality Assurance

We provide end-to-end web development and quality assurance services, managing your digital product lifecycle. Our experienced team ensures robust, scalable, and secure websites tailored to public sector needs. From tech selection to deployment, we uphold high-quality standards throughout the architecture, design, development, testing, and deployment phases.

Features

• Full-stack web development (front-end, back-end, database)
• Microservices and API development
• Content management system (CMS) implementation
• Site and content migration
• Responsive and mobile-first development
• Continuous integration and deployment (CI/CD)
• Rigorous quality assurance and testing
• Automated testing and test-driven development (TDD)
• Performance optimisation and scalability
• Post go live monitoring, maintenance and ongoing support

Benefits

• Provide easy to use, intuitive CMS experiences
• Deliver high-quality, reliable, and secure web products
• Ensure compatibility across devices and browsers
• Improve website performance and user experience
• Streamline development and engineering processes
• Reduce technical debt and maintenance costs
• Maintain compliance with security and latest accessibility standards
• Increase flexibility and scalability of content delivery
• Catch and prevent defects early in the development cycle

£525.00 to £1,125.00 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at newbiz@leith.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

548693223626102

Contact

Anna Earle
+44 (0)131 561 8600
newbiz@leith.co.uk

Planning

• Planning service: Yes
• How the planning service works: We assist our clients in planning the implementation of cloud hosting and software services by providing comprehensive guidance and support throughout the entire process. ; ; We offer an array of services including in depth Discovery and research, Design, Development, Hosting and Support services. This allows us to take you from initial concept through to implementation, go live and beyond.; ; We firmly believe that successful projects stem from close collaboration with our clients. Working alongside you, as an extension of you team, we will support with planning how to implement services that best suit yours and your customer needs in a cost effective way.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Amazon Web Service
  • Rackspace
  • Azure
  • Netlify
  • GCP ( Google Cloud )
  • Drupal
  • Craft
  • WordPress
  • DatoCMS

Training

• Training service provided: Yes
• How the training service works: Training is an integral part of our software service offerings, customised to meet your specific requirements and proficiency level. These training sessions are flexible, accommodating both in-person and remote formats based on your preference.; ; Our dedicated Account and Project Management team, in collaboration with our Engineering team, craft detailed manuals for every Content Management System (CMS) we develop. ; ; These manuals serve as comprehensive guides, ensuring you have the right level of information to use your system in each full potential.
• Training is tied to specific services: Yes
• Services the training service works with: Array of CMSs including Drupal, WordPress, Craft, Dato

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We are experienced in migrating from on prem / physical hosts and cloud to cloud; covering all key stages, including analysis, planning, design, implementation and testing.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Amazon Web Service
  • GCP ( Google Cloud )
  • Rackspace
  • Azure
  • Netlify

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Quality is at the forefront of everything we do. We employ a range of industry standard performance and security tools to ensure the quality and performance of all our services.; ; We have also built robust processes for effective quality assurance over many years of tried-and-tested project delivery for a wide range of clients. We follow an Agile QA methodology so that our QA team is involved throughout the entire Software Development Lifecycle (SDLC) to gather test requirements and gain understanding of expectations for the project. Alongside our robust test execution this allows us to ensure that any website changes are deployed to production with no known errors and aligning with the requested requirements.; ; Our comprehensive quality assurance methodology is applied as standard across all our clients, offering flexibility on a project by project basis and able to discover defects and detect issues as early as possible for swift resolution, without impact to the project or client.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Security incident management

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: From conceptual design, to development, to release, to maintenance; Leith can provide support for the entire life cycle of a website or application. ; ; We offer support at various levels depending on project requirements. ; ; Our expertise extends from managing individual hosts / cloud accounts to overseeing multi-cloud architectures, ensuring seamless operations, optimal performance and security.; ; At the cloud account level on AWS, GCP, Azure our support can encompass manual or Infrastructure as Code (IaC) methodologies utilising Terraform, Packer, Ansible, Cloudformation and Cloudbuild.; We assist in initial setup, configuring, and optimising cloud accounts, leveraging automation where possible to streamline processes and enhance efficiency. ; ; Whether it's provisioning resources, configuring security settings, or managing access controls, we ensure that your cloud accounts are aligned with industry best practices and tailored to your specific requirements.; ; Additionally, we provide granular support at the single host or container level, focusing on managing, updating, and patching software components to uphold system stability and security. This includes monitoring system health, applying software updates and implementing security patches to mitigate vulnerabilities ( as defined by the NVD ) safeguarding against potential threats.

Service scope

• Service constraints: N/A

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We have an agreed service standard in place with all our clients (the SLA), supported by recurring status meetings, monthly and quarterly overview sessions, and an annual performance review.; ; For urgent and business critical issues, we respond within 1 hour.; ; For non urgent requests, requests for new features and scoping of new work, we respond within 24 hours during the working week. ; ; We only offer support at weekends at request or during emergencies.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: For this service, extensive support is offered and a fully defined SLA can be shared. ; ; We provide a technical project manager and a cloud support engineer / software engineer.; ; Our costs are outlined in the pricing document and the level of support can be tailored to your needs and budgetary constraints.; ; A high level description of our support levels is outlined below:; ; Standard – available for all services, providing email and phone support during business hours to handle routine inquiries and minor issues. ; ; Premium – while not often necessary, this option can be available for clients who desire quicker turnarounds or need support outside of standard hours, during critical project phases. ; ; Dedicated – offered on an as-needed basis, particularly for clients who engage in complex or long-term projects that may benefit from having a dedicated point of contact. ; ; Premium and dedicated support are available upon request for certain phases of your project lifecycle. Costs are subject to agreement.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Our web development and quality assurance services are designed to promote sustainable practices and reduce the environmental impact of digital initiatives. ; ; Leveraging cloud computing and optimising infrastructure, we enable organisations to scale their digital services while minimising their environmental footprint. Our team also provides guidance on sustainable software development practices, such as optimising code for energy efficiency and designing applications that encourage eco-friendly user behaviour. We help organisations monitor and reduce their energy consumption and carbon emissions associated with digital services through data-driven insights and performance metrics.

  Covid-19 recovery

  Our web development and quality assurance services play a crucial role in supporting organisations' recovery and resilience efforts. We understand the challenges posed by the pandemic and work closely with organisations to adapt their digital strategies to the new normal. ; Our team facilitates the rapid adoption of remote work technologies, ensuring seamless collaboration and productivity for distributed teams. We also help organisations enhance their digital service delivery, enabling them to reach and serve their customers effectively in a contactless manner. Through the implementation of robust cybersecurity measures, we protect organisations' digital assets and sensitive data, mitigating the risks associated with increased remote access.

  Tackling economic inequality

  We're committed to tackling economic inequality by leveraging the power of digital technologies. We work with organisations to develop strategies promoting digital inclusion and bridging the digital divide. By providing access to digital tools, resources, and training, we help underserved communities acquire the skills necessary to participate in the digital economy. Our team collaborates with organisations to create affordable and accessible digital services that cater to the needs of low-income and marginalised populations. We also support initiatives that aim to create digital job opportunities and foster entrepreneurship in disadvantaged communities. Through data-driven insights and impact assessments, we help organisations measure and optimise the economic benefits generated by their digital initiatives, ensuring that the benefits are distributed equitably. Our goal is to harness the potential of digital technologies to reduce economic disparities, promote financial inclusion, and create a more level playing field for all members of society.

  Equal opportunity

  We believe that equal opportunity is a fundamental principle that should be embedded in everything we do. Our services are designed to promote diversity, equity, and inclusion in the digital realm. We work with organisations to develop strategies that eliminate barriers and ensure equal access to digital resources and opportunities, regardless of race, gender, age, or socioeconomic background. Our team conducts comprehensive assessments to identify and address any biases or disparities in digital service delivery. We also provide guidance on inclusive design practices, ensuring that digital interfaces and experiences are accessible and welcoming to all users. Through targeted outreach and partnerships, we help organisations engage with underrepresented communities and amplify diverse voices in the digital space. We are also proud to be part of the Unlocked internships programme, which helps kickstart opportunities for underrepresented emerging talent seeking a break in the UK’s creative industries.

  Wellbeing

  We understand that digital technologies can have a profound impact on mental health, social connections, and overall quality of life. Our team works with organisations to develop strategies that promote digital wellbeing and mitigate the potential negative effects of technology. We provide guidance on creating digital experiences that are engaging, empowering, and conducive to positive mental health outcomes. This includes designing interfaces that minimise addiction-prone features, implementing digital wellness tools, and promoting healthy digital habits. Through data-driven insights and user feedback, we help organisations continuously improve their digital services to optimise user wellbeing. Our goal is to create digital environments that foster happiness, fulfilment, and a sense of belonging, contributing to the overall wellbeing of individuals and communities.

Pricing

• Price: £525.00 to £1,125.00 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at newbiz@leith.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.