VMware Horizon Cloud Service on Microsoft Azure

Service scope

Software add-on or extension: No
Cloud deployment model: Hybrid cloud
Service constraints: Horizon Cloud on Microsoft Azure supports six different series of Microsoft Azure VM Instance-types for virtual desktops and Farms across Azure’s global regions. During your Subscription Term:Provision any mix of applications and desktops up to the total quantity of seats purchased. The number of desktops that can be hosted will vary on the selected desktop model, the virtual machine instance type, and the hardware resource capacity available within your current Microsoft-Azure limits, up to a recommended maximum of 2,000 concurrent connected sessions per Horizon-Cloud Node. VM operating-system licensing requires use of your own licenses purchased through your Microsoft licensing distributor.
System requirements: You must use your licenses purchased through Microsoft licensing distributor

Customer must provide anti-virus system licensing on their own

Please visit https://bit.ly/2UOoWOu for more details

User support

Email or online ticketing support: Email or online ticketing
Support response times: Please refer to our website for support details:
https://www.vmware.com/content/dam/digitalmarketing/vmware/en/pdf/support/vmware-severity-definitions-response-time-business-hours-datasheet.pdf ● Production Support details can be reviewed directly by visiting: https://www.vmware.com/support/services/production.html ○ Production Support
Overview: ○ Available by Region ○ 24x7 support for Severity 1 issues ○ Unlimited number of Support Requests ○ Up to 6 Administrators ○ Online access to documentation and technical resources, knowledge base, discussion forums ○ Cloud updates
User can manage status and priority of support tickets: Yes
Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
Phone support: Yes
Phone support availability: 24 hours, 7 days a week
Web chat support: No
Onsite support: Yes, at extra cost
Support levels: VMware supports software components of VMware Horizon Cloud Service on Microsoft Azure that are hosted by VMware in the cloud and deployed to your Microsoft Azure cloud. It includes support for the deployment of the Pod, VDI-Desktops, RDS-desktop and remote
application availability, access to the components in the Horizon Cloud Service cloud control plane, and the software components of VMware Horizon Cloud Service on Microsoft Azure that are deployed to your Microsoft Azure cloud ● Production Support details can be reviewed directly by visiting: https://www.vmware.com/support/services/production.html ○ Production Support Overview: ○ Available by Region ○ 24x7 support for Severity 1 issues ○ Unlimited number of Support Requests ○ Up to 6 Administrators ○ Online access to documentation and technical resources, knowledge base, discussion forums ○ Cloud updates
Support available to third parties: Yes

Onboarding and offboarding

Getting started: For IT Admins, extensive training and support is provided to help ensure a
successful deployment. This training is conducted by a dedicated
deployment team with support from our solution architecture group.
Customers are responsible for training their end users in how to use the
View clients. Documentation is available on VMware.com, and the clients
are very simple to use.
Service documentation: Yes
Documentation formats: HTML

PDF
End-of-contract data extraction: Users have a variety of ways to extract the data via third-party tools such
as Data Backup, File Shares or by using USB Drive Redirection or Client
Drive Redirection to copy files from the VDI Desktop to an on-premises
location.
End-of-contract process: Full termination of the Horizon Cloud on Microsoft Azure service due to
contract expiration, termination, cancellation, or any other cause will
result in permanent loss of access to the environments, discontinuation
of account services, and a deletion of such environments, configurations
and data according to VMware’s internal data retention policy. Prior to
terminating the Horizon Cloud on Microsoft Azure service we would
recommend that all data be removed by the customer from the desktops
and platform. VMware take no responsibility for backing up or retaining
customer data

Using the service

Web browser interface: Yes
Supported browsers: Internet Explorer 11

Microsoft Edge

Firefox

Chrome
Application to install: Yes
Compatible operating systems: Android

IOS

MacOS

Windows

Other
Designed for use on mobile devices: Yes
Differences between the mobile and desktop service: Horizon Cloud on Microsoft Azure supports mobile access with the use of the Horizon Client or HTML 5 from a supported browser. Features specific for mobile devices include easy navigation and access to program and user's files called unity touch, external keyboards, native gestures, onscreen keyboard and external monitor support. The VMware Horizon HTML Access client does not support certain features when used in mobile browsers. See features listed in the note on this topic page in the VMware Horizon HTML Access User Guide 4.10: docs.vmware.com/en/VMware-Horizon-HTML-Access/4.10/html-access-user/GUID-20F0C9F6-7DE9-4D3D-8095-391C9F795F54.html . For more information, see the VMware Horizon HTML Access documentation topic at docs.vmware.com/en/VMware-Horizon-HTML-Access/4.10/html-access-installation/GUID-649151B0-070F-463B-B7FD-12B500973BF0.html.
Service interface: Yes
User support accessibility: WCAG 2.1 AA or EN 301 549
Description of service interface: The Service Offering includes access to two self-service consoles: VMware Account Management Console (“VMware Customer Connect”) provides access to subscription status, integrating navigation, viewing and management of all VMware product licenses and support under a single account. It also allows you to download the Horizon Cloud on Microsoft Azure software components such as Agents, etc. VMware Horizon Cloud Manager (“Console”) is the primary interface for consumption and management of the Service Offering, including domain binding, gold pattern management, desktop provisioning, application provisioning, user customization provisioning, end user entitlement, and other management operations.
Accessibility standards: WCAG 2.1 AA or EN 301 549
Accessibility testing: Please visit https://www.vmware.com/uk/help/accessibility.html for an
overview of the accessibility testing conducted on the various VMware products and services at this time
API: Yes
What users can and can't do using the API: Horizon Cloud customers can use administrative credentials to programmatically (via REST API) instruct any action that is available via the Horizon Administration Console. That includes but is not limited to provisioning and changing pools, entitling users to pools, and extracting reporting information. Documentation is available upon request. There is no test environment for the API.
API documentation: Yes
API documentation formats: PDF

Other
API sandbox or test environment: No
Customisation available: No

Scaling

Independence of resources: Scalability of the solution is contigent on your licensed
Microsoft Azure Infrastructure capacity You must verify
licensing requirements and restrictions with your Microsoft
Licensing distributor.

Analytics

Service usage metrics: Yes
Metrics types: Use the Reports page to access various reports related to end users'
desktop and application sessions. ● Use the Reports page to access
various reports related to end users' desktop and application
sessions. ● Reporting types ○ User Mapping ○ Desktop Mapping ○
Desktop Health ○ Utilization ○ Azure Concurrency ○ URL
Configurations ○ Agent Versions ○ Sessions ○ VDI Application Usage
○ User Usage Report
Reporting types: API access

Real-time dashboards

Regular reports

Reports on request

Resellers

Supplier type: Reseller providing extra features and support
Organisation whose services are being resold: VMware

Staff security

Staff security clearance: Other security clearance
Government security clearance: None

Asset protection

Knowledge of data storage and processing locations: Yes
Data storage and processing locations: United Kingdom

European Economic Area (EEA)

Other locations
User control over data storage and processing locations: Yes
Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency: At least once a year
Penetration testing approach: Another external penetration testing organisation
Protecting data at rest: Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process: Yes
Data sanitisation type: Explicit overwriting of storage before reallocation

Deleted data can’t be directly accessed
Equipment disposal approach: In-house destruction process

Data importing and exporting

Data export approach: Users can export their data using USB Drive Redirection or Client Drive
Redirection which is part of Horizon Cloud Users have a variety of ways to
extract the data via 3rd party tools such as Data Backup, File Shares or by
using USB Drive Redirection or Client Drive Redirection to copy files from the VDI Desktop to an on-prem location.
Data export formats: CSV

Other
Other data export formats: Export or print data from the Service Center user interface:

Export to CSV, Excel or PDF formats

Import templates from Horizon View with Helpdesk Console

Tool includes three folders (export, repos, software) and five files:

Hvexport.bat

Hvexport.jar

Hvexport.sh

ImgUploadSvc.conf

Readme.txt
Data import formats: Other
Other data import formats: Import desktop templates from Horizon View

Tool includes three folders (export, repos, software) and five files

Hvexport.bat

Hvexport.jar

Hvexport.sh

ImgUploadSvc.conf

Readme.txt

Data-in-transit protection

Data protection between buyer and supplier networks: Private network or public sector network

TLS (version 1.2 or above)

IPsec or TLS VPN gateway

Other
Other protection between networks: Microsoft Azure VPN/Express Route is supported by product and customer configured.
Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability: 99.9% SLA - Additional information is available here:
https://www.vmware.com/content/dam/digitalmarketing/vmware/en/pdf/support/vmware-horizon-cloud-on-azure-service-level-agt.pdf
Approach to resilience: The Horizon Cloud on Microsoft Azure is designed for high availability through dedicated hardware and services per tenant. More information is available on request. - The Horizon Cloud service has a 99.9% uptime
https://www.vmware.com/content/dam/digitalmarketing/vmware/en/pdf/downloads/eula/vmw-euc-consolidated-service-level-agreement.pdf
Outage reporting: https://status.horizon.vmware.com - Customers can optionally subscribe to updates

Identity and authentication

User authentication needed: Yes
User authentication: 2-factor authentication

Public key authentication (including by TLS client certificate)

Identity federation with existing provider (for example Google Apps)

Username or password

Other
Other user authentication: The Horizon Cloud on Microsoft Azure service is integrated and tied to a customer's Active Directory environment. End Users authenticate with their credentials along with optional 2FA. Administrators can also use 2FA for authentication to the Administration Console. - Authenticate access via identity provider when Horizon Cloud is integrated with Workspace ONE
Access restrictions in management interfaces and support channels: Access management controls for VMware personnel aligns to PCI standards.
- VMware personnel do not have access to desktops or data and applications that reside on the virtual desktops. Access controls for customer administrators is outlined by visiting https://docs.vmware.com/en/VMware-Horizon-Cloud-Service/services/hzncloudmsazure.admin15/GUID-1DD4F3A7-E3CB-4786-A2D4-C356C0EDA9CE.html
Access restriction testing frequency: Less than once a year
Management access authentication: 2-factor authentication

Public key authentication (including by TLS client certificate)

Identity federation with existing provider (for example Google Apps)

Dedicated link (for example VPN)

Username or password

Audit information for users

Access to user activity audit information: Users have access to real-time audit information
How long user audit data is stored for: User-defined
Access to supplier activity audit information: Users contact the support team to get audit information
How long supplier audit data is stored for: User-defined
How long system logs are stored for: At least 12 months

Standards and certifications

ISO/IEC 27001 certification: Yes
Who accredited the ISO/IEC 27001: EGAC
ISO/IEC 27001 accreditation date: 06/01/2024
What the ISO/IEC 27001 doesn’t cover: NA
ISO 28000:2007 certification: No
CSA STAR certification: No
PCI certification: No
Cyber essentials: Yes
Cyber essentials plus: Yes
Other security certifications: Yes
Any other security certifications: ISO 22301

ISO 20000-1

ISO 14000-1

ISO 9000-1

Security governance

Named board-level person responsible for service security: Yes
Security governance certified: Yes
Security governance standards: ISO/IEC 27001
Information security policies and processes: Our Information Security Program is modeled using industry
best practices and regulatory standards, including NIST SP
800-53 and ISO 27001. We maintain our own Information
Security Program and Policies to protect customer data
hosted in our systems and perform annual reviews and audits
of our program to ensure the integrity of our hosted offering. --
The VMware Information Security team manages the
enforcement, development, and maintenance of information
security policies and standards to ensure VMware Information
Assets are preserved in a security environment, in accordance
with generally accepted best practices, focusing on VMware
business and risk objectives. The VMware Information
Security Team is responsible for updating policies as threats
and technologies change, initiating and managing periodic
reviews of the information security policies and standards, as
well as evaluating exceptions to information security policy
and standards. -- Our Information Security team oversees
organizational compliance while team leads in conjunction
with IT and HR teams help enforce department-level
compliance.

Operational security

Configuration and change management standard: Supplier-defined controls
Configuration and change management approach: Our Change Management process for updating the solution is executed
according to our standard internal change management policy. The
process involves completion and submission of change control forms,
review and analysis of the change by the appropriate operations teams
and scheduling of the update or change according to its severity level. All
changes undergo our standard testing and validation process. If for any
reason a change is unsuccessful or does not pass the required testing
phases, our teams execute a fallback plan as documented in the change
control form.
Vulnerability management type: Supplier-defined controls
Vulnerability management approach: VMware has a Vulnerability Management program backed by approved
and tested policies and procedures. Vulnerability scans are performed
regularly on internal and external systems.System and application
owners are required to address critical/high vulnerabilities with a plan of
corrective action within 5 days of discovery.Other vulnerabilities need to
be addressed with a plan of corrective action within a reasonable
timeline.Risk analysis/acceptance are performed on vulnerabilities to
confirm the vulnerability and determine the appropriate means of
addressing it. Senior management and IT and Information Security senior
management are required to approve the existence of risks associated
with vulnerabilities that are not patched.
Protective monitoring type: Supplier-defined controls
Protective monitoring approach: Our cloud support staff have configured the system to notify IT personnel
if the central processing unit (CPU) utilization is too high, disk space
limited, memory issues, key service failures, bandwidth utilization, power
consumption, or other performance items. - IT Operations has
subscriptions to pertinent vendor security and bug-tracking mailing lists.
- After analyzing the severity and impact, network, utility and security
equipment is patched or upgraded.
Incident management type: Supplier-defined controls
Incident management approach: In the unlikely event of an incident, we follow a formal Incident
Management Plan that is maintained as part of our Information Security
Program. Incidents and breaches are reported to the appropriate Cloud
Operations team for categorization and resolution, and issues are
escalated to senior management according to a pre-defined protocol
(e.g., if the incident is categorized as "Urgent"). Alerts, responses and
resolutions are tracked through to completion, and a post mortem report
is prepared for review by internal stakeholders and our Information
Security Governance Committee.

Secure development

Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks: No

Social Value

Fighting climate change
Covid-19 recovery
Tackling economic inequality
Equal opportunity
Wellbeing

Fighting climate change

Our G-Cloud service provision is deeply committed to fighting climate change, recognizing the urgent need for collective action to address environmental challenges. Here's how our services deliver against this social value theme:

Environmental Sustainability in Operations:

We prioritize running efficient operations to reduce emissions and minimize environmental impacts. This includes implementing energy-efficient practices, optimizing resource usage, and adopting renewable energy sources wherever possible within our data centers and infrastructure.

Promoting Sustainable Practices:

VE3 actively engages with our suppliers and clients to promote sustainable business practices. Through our services, we advocate for the adoption of environmentally friendly technologies, responsible sourcing, and waste reduction strategies, thereby reducing carbon footprints across the supply chain.

Responsible by Design Framework:

Our G-Cloud services adhere to a 'Responsible by Design' framework, ensuring that environmental considerations are integrated into the development and deployment of digital solutions. By prioritizing environmental protection and minimizing negative impacts, we strive to deliver sustainable outcomes for our clients.

Training and Education:

VE3 invests in training and education programs focused on environmental sustainability. Through initiatives like the Sustainability Quotient (SQ) training, we equip our teams with the knowledge and skills to adopt climate-smart behaviors and implement environmentally conscious practices in their work.

Community Engagement:

We actively engage with communities to support environmental objectives and promote climate action. By partnering with local organizations and stakeholders, we contribute to initiatives aimed at addressing climate change, such as tree planting programs, clean energy projects, and environmental education campaigns.

Covid-19 recovery

Our G-Cloud service provision plays a crucial role in supporting the COVID-19 recovery effort by facilitating resilience, adaptation, and innovation in the face of unprecedented challenges. Here's how our services contribute to the recovery process:

Remote Work Enablement:

VE3's digital solutions empower organizations to transition to remote work seamlessly. By providing secure and reliable cloud-based infrastructure, collaboration tools, and remote access solutions, we enable businesses to maintain productivity while ensuring the safety and well-being of their employees.

Business Continuity Planning:

We assist organizations in developing and implementing robust business continuity plans to mitigate disruptions caused by the pandemic. Our services include data backup and recovery solutions, disaster recovery planning, and resilience testing to ensure operational continuity in the face of unforeseen events.

Digital Transformation Acceleration:

VE3 accelerates digital transformation initiatives to help organizations adapt to the new normal. By modernizing legacy systems, implementing cloud-based technologies, and digitizing processes, we enable businesses to optimize efficiency, improve agility, and remain competitive in a rapidly evolving landscape.

Healthcare Support Solutions:

We provide specialized healthcare support solutions to assist frontline workers and healthcare organizations in responding to the COVID-19 crisis. This includes telemedicine platforms, patient management systems, and data analytics tools to enhance patient care, streamline operations, and support decision-making processes.

Economic Stimulus through Innovation:

VE3 fosters innovation and entrepreneurship to stimulate economic recovery in the aftermath of the pandemic. Through our G-Cloud services, we support startups, small businesses, and enterprises in developing and deploying innovative solutions that address emerging challenges, create new opportunities, and drive economic growth.

Tackling economic inequality

We recognize the importance of tackling economic inequality and are committed to leveraging our G-Cloud service provision to address this pressing social issue. Here's how our services contribute to tackling economic inequality:

Access to Affordable Technology:

We strive to make cutting-edge technology accessible and affordable to all, regardless of economic status. By offering scalable and cost-effective cloud-based solutions, we enable organizations, including small and medium-sized enterprises (SMEs) and underserved communities, to access the tools and resources they need to compete in the digital economy.

Skills Development and Training:

VE3 invests in skills development and training programs to empower individuals with the knowledge and expertise needed to thrive in the digital age. Through initiatives like online courses, certifications, and workshops, we equip people from diverse backgrounds with the skills required for high-demand roles in technology and innovation, thereby enhancing their employability and economic prospects.

Support for Minority-Owned Businesses:

We actively support minority-owned businesses and entrepreneurs by providing access to mentorship, networking opportunities, and resources to help them grow and succeed. Through initiatives like supplier diversity programs and partnerships with minority business organizations, we promote inclusion and diversity in the technology sector and contribute to creating more equitable economic opportunities.

Digital Inclusion Initiatives:

VE3 is committed to promoting digital inclusion and bridging the digital divide by ensuring that everyone has access to essential digital services and technologies. We collaborate with governments, nonprofits, and community organizations to implement initiatives such as digital literacy programs, affordable internet access schemes, and community technology centers, thereby empowering underserved populations and promoting economic equity.

Fair and Transparent Procurement Practices:

We adhere to fair and transparent procurement practices to create opportunities for businesses of all sizes and backgrounds to participate in government contracts and procurement processes.

Equal opportunity

We recognize the importance of tackling economic inequality and are committed to leveraging our G-Cloud service provision to address this pressing social issue. Here's how our services contribute to tackling economic inequality:

Access to Affordable Technology:

We strive to make cutting-edge technology accessible and affordable to all, regardless of economic status. By offering scalable and cost-effective cloud-based solutions, we enable organizations, including small and medium-sized enterprises (SMEs) and underserved communities, to access the tools and resources they need to compete in the digital economy.

Skills Development and Training:

VE3 invests in skills development and training programs to empower individuals with the knowledge and expertise needed to thrive in the digital age. Through initiatives like online courses, certifications, and workshops, we equip people from diverse backgrounds with the skills required for high-demand roles in technology and innovation, thereby enhancing their employability and economic prospects.

Support for Minority-Owned Businesses:

We actively support minority-owned businesses and entrepreneurs by providing access to mentorship, networking opportunities, and resources to help them grow and succeed. Through initiatives like supplier diversity programs and partnerships with minority business organizations, we promote inclusion and diversity in the technology sector and contribute to creating more equitable economic opportunities.

Digital Inclusion Initiatives:

VE3 is committed to promoting digital inclusion and bridging the digital divide by ensuring that everyone has access to essential digital services and technologies. We collaborate with governments, nonprofits, and community organizations to implement initiatives such as digital literacy programs, affordable internet access schemes, and community technology centers, thereby empowering underserved populations and promoting economic equity.

Fair and Transparent Procurement Practices:

We adhere to fair and transparent procurement practices to create opportunities for businesses of all sizes and backgrounds to participate in government contracts and procurement processes.

Wellbeing

Environmental Sustainability: We are committed to environmental sustainability as a core component of wellbeing. By prioritizing eco-friendly practices, resource conservation, and carbon reduction efforts in our operations and services, we contribute to creating a healthier and more sustainable environment. We prioritize the wellbeing of individuals and communities in all aspects of our G-Cloud service provision.

User-Centric Design: VE3 designs our G-Cloud services with a user-centric approach, prioritizing usability, accessibility, and intuitive design. By focusing on the needs and preferences of users, we create digital experiences that enhance overall wellbeing by reducing frustration, stress, and cognitive load.

Health and Safety Protocols: We implement robust health and safety protocols to protect the wellbeing of employees, clients, and partners. This includes adherence to strict security standards, data privacy regulations, and compliance with industry best practices to ensure the safety and integrity of our digital infrastructure and services. Promotion of Work-Life

Balance: VE3 recognizes the importance of work-life balance in maintaining overall wellbeing. Through our G-Cloud services, we enable remote work, flexible scheduling, and collaboration tools that empower individuals to achieve a healthy balance between their professional and personal lives, leading to greater job satisfaction and wellbeing.

Mental Health Support: We prioritize mental health support for our employees and clients by offering resources, programs, and initiatives aimed at promoting mental wellbeing. This includes access to counseling services, mindfulness training, stress management workshops, and employee assistance programs designed to support individuals in times of need. Community

Engagement and Social Impact: VE3 actively engages with communities to address social determinants of health and promote holistic wellbeing. Through partnerships, philanthropic initiatives, and volunteer efforts, we support local organizations and projects focused on improving access to healthcare, education, housing, and other essential services that contribute to overall community wellbeing.

Pricing

Price: £175 to £850 a unit
Discount for educational organisations: Yes
Free trial available: No

VMware Horizon Cloud Service on Microsoft Azure

Features

Benefits

Service documents

Framework

Service ID

Contact

Service scope

User support

Onboarding and offboarding

Using the service

Scaling

Analytics

Resellers

Staff security

Asset protection

Data importing and exporting

Data-in-transit protection

Availability and resilience

Identity and authentication

Audit information for users

Standards and certifications

Security governance

Operational security

Secure development

Public sector networks

Pricing

Service documents

Cookies on Digital Marketplace

VMware Horizon Cloud Service on Microsoft Azure

Features

Benefits

Pricing

Service documents

Framework

Service ID

Contact

Service scope

User support

Onboarding and offboarding

Using the service

Scaling

Analytics

Resellers

Staff security

Asset protection

Data importing and exporting

Data-in-transit protection

Availability and resilience

Identity and authentication

Audit information for users

Standards and certifications

Security governance

Operational security

Secure development

Public sector networks

Social Value

Pricing

Service documents