Grove Information Systems

Crowdstrike

CrowdStrike Falcon is a unified set of cloud-delivered technologies that prevent all types of attacks, including malware and beyond. It offers solutions for endpoint security, IT operations, threat intelligence, cloud security, identity protection and more.

Features

• CrowdStrike protects the people, processes and technologies.
• Single agent solution to stop breaches, ransomware, and cyber attacks
• Powered by world-class security expertise and deep industry experience.

Benefits

• Eliminates complexity and simplifies deployment to drive down operational costs
• Harnesses the power of big data and artificial intelligence
• Delivers everything needed to stop breaches — providing maximum effectiveness

£5.00 a user a month

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at pwitheridge@groveis.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

549172048631109

Contact

Philip Witheridge
+44 207 493 6741
pwitheridge@groveis.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Incidence Response; Cloud Security; Maturity Assessment; And more
• Cloud deployment model: Private cloud
• Service constraints: None
• System requirements:
  • Endpoint Agent installed on each protected host (PC/Server/Mobile)
  • Port 443 non-SSL inspected communication to 2 Cloud FQDN addresses
  • Access to control console with Google Chrome Browser + 2FA
  • LMHosts, NFI, BFE, Power Services on Windows

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Support response times are based on the client’s support level subscription and the severity of their case (P1 – P3). Attached a reference for our premium support program that contains details around the response times.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Elite Support: ; The highest level of support provided by CrowdStrike, designed for large enterprises or complex environments. Provides access to a Technical Account Manager with industry-specific knowledge of your business.; ; Essential Support:; For mid-sized enterprises or complex environments who could benefit from proactive engagement to help ensure your team is able to; take advantage of the robust CrowdStrike ecosystem.; ; Express Support:; For small to medium sized corporate IT environments where deployment and operational issues must be addressed quickly.; ; Standard Support: Bundled free with all Falcon subscriptions, providing basic; support services.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Upon sign up, Grove requests a Technical Point of Contact list of any authorised personnel who can log, access and change tickets on your organisation's behalf. Those users are then sent credentials, instructions and log in tokens to enable them to utilise our support service
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Once the contract comes to an end.
• End-of-contract process: Service will cease at the end of the contract term.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • MacOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: All software management is maintained by web interface. Users can be administered and updated from this interface also along with analysis of threat data and threat reports.; ; Describe any interface testing you’ve done with users of assistive technology:; None or Don't know; ; Accessibility standards; ; None or don’t know; ; Description of accessibility; ; User communicates with service using TLS encryption, management is over browser using HTTPs. All software management is maintained by web interface. Users can be administered and updated from this interface also along with analysis of threat data and threat reports.; ; Accessibility testing; ; None or don't know.
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: Crowdstrike offer an API that provides the same services as the web interface above
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: No
• Customisation available: No

Scaling

• Independence of resources: Can only provide with signed NDA

Analytics

• Service usage metrics: Yes
• Metrics types: Attack and/or other pertinent service information (detected, gathered or provided).
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Crowdstrike

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: Less than once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Other
• Other data at rest protection approach: Can only provide with signed NDA
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Can only provide with signed NDA
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Crowdstrike’s Falcon platform is hosted in AWS datacenters in the US and EU and designed to be five-9s highly available. Any outages/degradations are reported via email and the support portal
• Approach to resilience: Can only provide with signed NDA
• Outage reporting: Email Alerts.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Can only provide with signed NDA
• Access restriction testing frequency: Less than once a year
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • FedRAMP
  • CJIS
  • DoD IL5
  • CMMC
  • FFIEC
  • HIPAA
  • NSA-CIRA
  • NIST 800-53
  • NIST 800-171
  • VPAT

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: FedRAMP, CJIS, DoD IL5, CMMC, FFIEC, HIPAA, NSA-CIRA, NIST 800-53, NIST 800-171, VPAT
• Information security policies and processes: Can only provide with signed NDA

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: This information is considered Crowdstrike internal confidential. If a NDA is in place with the customer Crowdstrike can request a general confirmation from Crowdstrike legal to provide assurance on the this control. Being a global security leader Crowdstrike implement a security first approach to everything Crowdstrike does.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: This information is considered Crowdstrike internal confidential. If a NDA is in place with the customer Crowdstrike can request a general confirmation from Crowdstrike legal to provide assurance on the this control. Being a global security leader Crowdstrike implement a security first approach to everything Crowdstrike does.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: This information is considered Crowdstrike internal confidential. If a NDA is in place with the customer Crowdstrike can request a general confirmation from Crowdstrike legal to provide assurance on the this control. Being a global security leader Crowdstrike implement a security first approach to everything Crowdstrike does.
• Incident management type: Supplier-defined controls
• Incident management approach: This information is considered Crowdstrike internal confidential. If a NDA is in place with the customer Crowdstrike can request a general confirmation from Crowdstrike legal to provide assurance on the this control. Being a global security leader Crowdstrike implement a security first approach to everything Crowdstrike does.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Equal opportunity

  Equal opportunity

  The solutions and services we offer to G Cloud procurement organisations typically require new skill sets for which we provide employment and follow on mentorship training and growth opportunities.

Pricing

• Price: £5.00 a user a month
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: 15 day free trial; ; Your trial begins with the Falcon Prevent, Falcon Intelligence, Falcon Device Control, and Falcon Firewall Management modules enabled, with the ability to test additional modules through the CrowdStrike® Store at no cost.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at pwitheridge@groveis.com. Tell them what format you need. It will help if you say what assistive technology you use.