| Role level | UK Rate | Offshore Rate |
|---|---|---|
| IT service manager | £1,100.00 |
FuturePaths
IT Service Management and SIAM Maturity Assessment
Independent assessment of IT service management capability, governance, supplier integration and operational maturity, with a practice roadmap for improvement, against SIAM and IT Service Management best practice.
Features
- IT Service Management and SIAM aligned maturity assessment
- Multi supplier service health and capability review
- Process, governance and control evaluation
- Evidence based maturity scoring and benchmarking
- Stakeholder interviews and service workshops
- Tooling, data and reporting review
- Risk and compliance assessment
- Service performance and stability analysis
- Gap analysis and improvement prioritisation
- Practical roadmap and recommendations
Benefits
- Identifies service risks before they impact customers
- Improves service reliability and operational stability
- Enables better investment and prioritisation decisions
- Reduces waste, inefficiency and duplicated effort
- Improves supplier accountability and performance
- Strengthens governance and management control
- Provides clear, evidence based improvement roadmap
- Supports successful cloud and service transformation
- Improves user experience and service outcomes
- Increases confidence in service leadership decisions
Pricing
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at info@futurepaths.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 15
Service ID
5 4 9 3 2 6 3 8 2 4 8 2 0 7 8
Contact
FuturePaths
Tony Williams
Telephone: 07917776842
Email: info@futurepaths.co.uk
About the service
- Service categories
-
Cloud Support Services
Cloud Migration Planning
- Capability analysis
- Cloud gap assessment
- Architecture options analysis
Service scope
- Service constraints
- FuturePaths provides this service as an advisory and assessment engagement. It does not include operational service delivery, tool configuration or ongoing managed support. Delivery is primarily remote, with onsite working by agreement. Access to relevant service documentation, data and stakeholders is required to complete the assessment.
User support
- Email or online ticketing support
- No
- Phone support
- No
- Web chat support
- No
- Support levels
- This service is delivered as a fixed term consultancy engagement rather than an ongoing support service. During the engagement, clients have access to their assigned Senior Consultant and Executive sponsor via agreed project governance, meetings and email. There are no tiered support levels, SLAs or out of hours support for this service. Any additional support or follow on work is provided under a separate statement of work and priced using the FuturePaths SFIA aligned rate card.
Supplier type
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Security Clearance (SC)
Pricing
- Discount for educational organisations
- Yes
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- No
- Quality management systems (QMS)
- Yes
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- No
- Cyber Essentials Alternative
- In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
- Cyber essentials plus
- No
- Cyber Essentials Alternative
- In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
- Other security certifications
- No
Social value
- Mission: Kick start economic growth
-
To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises
- Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
- Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at info@futurepaths.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.