Soutron Global, Inc.

Soutron

Soutron is a fully web-based library and archive management system designed to manage corporate information in a structured manner using advanced database techniques. Designed to improve productivity/effectiveness within information-dependent departments. Soutron includes cataloguing, thesaurus, search and discovery (OPAC), acquisitions, serials, circulation, interlibrary loans, enquiry management and reporting.

Features

• Library Management System (LMS/ILS)
• Archive Management
• Discovery Service
• Secure Document Distribution
• Inter Library Loans
• Digital Media Archiving
• Cloud Hosting
• Data Migration
• Document Review

Benefits

• Cataloguing, thesaurus, search, discovery, acquisitions, serials, circulation, interlibrary loans
• Searching of library and online databases, e-journals
• ISAD(G) structures and hierarchy to manage archive collections
• Mobile friendly Search Portals easy to customise using HTML5/CSS
• Highly flexible database applied to manage know how
• Built -in Expertise Register with added Search capabilities
• Controlled vocabularies simplify search (acronyms as preferred terms)
• Integration via RESTful API makes data more accessible
• Single Sign On (SSO) integration and API available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@soutron.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

549445445132287

Contact

Marcus Baxendale-Baines
01332 844030
info@soutron.com

About your service

• Service categories:

  Application Development and Deployment

  Data management

  Database management systems

  • Relational Database Management Systems
  • Multivalue Database Management Systems
  • Document-Oriented Database Systems

  Database administration and development

  • Database Administration
  • Database Development and Optimization

  Data integration and intelligence

  • Metadata Management Software
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Hybrid cloud
• Service constraints: No
• System requirements:
  • Web Browser - Microsoft Edge (latest only)
  • Web Browser - Mozilla Firefox (latest only)
  • Web Browser - Google Chrome (latest only)
  • Web Browser - Apple Safari (latest only)

User support

• Email or online ticketing support: Yes
• Support response times: 1 Hour; ; Normal hours: 9.00am to 5.00pm GMT (Monday to Friday except UK Bank Holidays and the Xmas/New Year period between 24th December to 1st January inclusive) During the Xmas/New Year period there will be an emergency contact number available for Critical errors only. This can be obtained by calling the normal helpdesk number during this period.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Cloud support engineer provides standard support. Support is escalated to R&D for 3rd level.; There are no additional costs for different support levels. Support costs are included in annual licence fee.; Our engineers provide technical and cloud support.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Yes, we provide onsite training, online training and user documentation.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: We provide users with a free export of their data upon termination of the contract.
• End-of-contract process: An output of data in XML format is provided on the day of termination and the application removed from servers and backup devices. This is performed free of charge.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Via our dedicated client support portal

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Resizing of interface to fit respective screen size
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: A menu driven interface with fields for data input
• Accessibility standards: None or don’t know
• Description of accessibility: Users can access all features depending on system settings. Users have ability to login to gain additional access where required.
• Accessibility testing: None
• API: Yes
• What users can and can't do using the API: We provide a Read-only RESTfull API, this allows users to search and retrieve results to be displayed in their own interface.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: System administrators have access to over 300 configuration settings.; The end user interface can be customised as required, this includes settings, branding and layout.

Scaling

• Independence of resources: We monitor servers on a daily basis and move applications or introduce new servers where required.

Analytics

• Service usage metrics: Yes
• Metrics types: Real-time management information available
• Reporting types:
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: The system provides functions to export in a variety of formats, additional services can be provided to export data to specific formats if required.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • XML
  • MarcXML
  • PDF
  • Word
  • Excel
• Data import formats:
  • CSV
  • Other
• Other data import formats: XML

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Our Hosted service provides 99.5% uptime which is based on 365 x 7 x 24 availability. Exclusive of scheduled maintenance.; Compensation for failed SLA is agreed on a case by case basis.
• Approach to resilience: Available on request.
• Outage reporting: Email alerts. Clients are advised individually via email and given regular progress reports until the problem is resolved.

Identity and authentication

• User authentication needed: No
• Access restrictions in management interfaces and support channels: All access to application management functions are protected by username and password. End user interfaces can be protected in the same way if required.; We also provide a number of other authentication options such as ADFS, SAML and active directory.; Our support portal requires a login to access tickets and knowledgebase articles.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Description of management access authentication: Via Manual Log-in Or Single Sign On (SSO)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: Between 1 month and 6 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Cyber Essentials Plus
• Information security policies and processes: We have policies for the following areas; Firewall Configuration; Hardware & Systems Configuration; Standard Configuration; Access Control Policy; Access Control Rules & Rights; User Access Management; Username Administration; Individual User Agreement; Special Access Privileges; Policy Against Malicious Code; Controls Against Malicious Code; Antivirus Work Instructions; Software Updates and Patching Policy; Data Protection Policy; Information Security Plan; Business Continuity & Information Security; ; Policies are managed by Head of technical services and agreed at board level.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All change requests are logged and approved by head of technical services. Once a change is approved for testing it will be tested in a sandbox environment and documented. This is then reviewed again by head of technical who then seeks approval to implement from the board.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: All application updates are tested against OWASP top 10. Additional checks are done by test engineers.; Infrastructure is checked and updated on a regular basis to prevent against threats and patches applied on a weekly maintenance cycle, or sooner if the threat is severe. Information provided from anti-virus reporting /notifications and proactive monitoring.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We have monitoring in place to trigger alerts for potential problems, log files are checked weekly for compromises. Any potential threat identified is acted upon immediately and remedied. Services are taken offline if there is a threat to data security.
• Incident management type: Supplier-defined controls
• Incident management approach: Users report incidents via phone, email or the support portal.; Incident reports are provided via the support portal.; We have a number of processes for certain events which may occur. In all instances where a incident occurs an email will be sent to the named contacts, with regular updates thereafter.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 9%
• Between £250,000 and £500,000: 10%
• Between £500,001 and £1,000,000: 11%
• Between £1,000,001 and £2,500,000: 12%
• Between £2,500,001 and £5,000,000: 13%
• Over £5,000,001: 14%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 9a29b3d2-59bd-44ef-a61e-33277d90fbde
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 0e3474a4-64cd-4562-b56d-6cf3af5f0c60
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@soutron.com. Tell them what format you need. It will help if you say what assistive technology you use.