Nurved Consulting Ltd

NurvedSupport

Cloud systems support, covering infrastructure, engineering, networks, deployment, monitoring & Management

Features

• System Design
• System Management
• Network/OS/Software Support
• On Premise Legacy Support
• Cloud Migration Support & Deployment

Benefits

• Flexible & Rapid Support response 24/7
• Direct Engineer Support via Phone/Email
• Onsite & Remote Network Engineers

£50 to £800 a user a month

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ian.poole@nurved.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

549900503950438

Contact

Ian Poole
07866 457440
ian.poole@nurved.com

Planning

• Planning service: Yes
• How the planning service works: Full analysis of Business & Customer requirements and providing solutions for a scable and reliable platform for delivery.
• Planning service works with specific services: No

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We are Network engineering & Infrastructure specialists, with a high level of experience in virtualisation from its introduction - through this we have gained a massive depth of knowledge in systems migration both to Public and Private cloud services.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We would ascertain and analyse all the existing and required business functions to assure a full UAT & Performance plan

Security testing

• Security services: Yes
• Security services type:
  • Security design
  • Security testing
  • Security incident management
• Certified security testers: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We provide 24x7x365 Support via telephone & email, we don’t use call centres or IVR’s – you come through to real engineers. All support incidents are logged and tracked through our support system.; We also have support forums, which are constantly getting updated with ‘How-to’ guides. The How-to guides describe templates & recipes and other functionality.

Service scope

• Service constraints: Our support is 24/7 via email/phone direct to engineers. Onsite support is available when necessary/required.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Severity Level Response Time Resolution Time; 1 30 minutes 12 hours; 2 1 hours 24 hours; 3 4 hours 48 hours; 4 8 hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Severity levels are the same as our Consultancy/Engineering Services which are listed below:; Severity Level Definition; 1 Customer business operations have been disrupted either through a loss of data or a loss of service.; 2 Customer business operations can continue in a restricted fashion. Client’s business operations are at risk.; 3 Portions of the service are impaired but client can continue to use the service. Customer business operations are at minimal risk.; 4 General Support/Information, requests for new features or documentation issues. Customer business operations are at zero risk.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We stand together in our determination to address climate change head-on. Each day, we work hand in hand with our diverse stakeholders to create a meaningful and lasting environmental impact. This involves reducing our carbon footprint, embracing renewable energy investments, and empowering our workforce to amplify their combined influence on our operations. Through collective effort, we are poised to construct a resilient future for our planet, its inhabitants, and the generations to come.

  Covid-19 recovery

  The Covid Recovery initiative aims to harness the same level of urgency, adaptability, and innovation that characterized efforts to save lives and assist individuals throughout the pandemic, towards addressing the inequality and disadvantage starkly highlighted by Covid.; Our commitment lies in ensuring that essential services and support are efficiently delivered to those who require them, precisely when they need them. This proactive approach is essential in effectively addressing the challenges at hand once again.

  Tackling economic inequality

  Social responsibility is deeply ingrained in Nurved's identity. Our primary goal is to contribute to reducing the disparity in income and opportunity among various segments of society.; We are actively creating job opportunities and providing training, particularly for individuals who encounter obstacles in securing employment and for those within industries facing shortages of skilled workers. Nurved is also committed to fostering educational achievement through training programs designed to address skill gaps and lead to recognised qualifications.

  Equal opportunity

  We hold the belief that true innovation stems from inclusivity. To shape the future, we are constructing a workplace that embraces ambition for individuals with disabilities and those managing long-term health conditions. Here, we foster an environment where people recognise and proactively respond to the crucial interconnection between health, employment, and disability.; Furthermore, we are dedicated to enhancing the pool of highly qualified applicants to ensure our workforce mirrors the diverse spectrum of customers we serve and the communities we operate within.; We uphold the principle that all labour should be equitable and dignified. Every individual, regardless of their location in the UK or their industry, deserves access to high-quality employment opportunities.

  Wellbeing

  The foundation of a successful business lies in prioritising health and wellness. We are dedicated to promoting vitality, fostering a high quality of life, and cultivating a positive work environment where individuals can flourish.; Our foremost goal is to take a proactive approach, empowering employees with the knowledge, resources, and support needed to excel both professionally and personally, without being hindered by any factors that could adversely affect their well-being.

Pricing

• Price: £50 to £800 a user a month
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ian.poole@nurved.com. Tell them what format you need. It will help if you say what assistive technology you use.