VoicePower Ltd - The Speech Recognition People

Dragon Professional Anywhere (DPA) and DAM

Dragon Professional Anywhere (DPA) is an enterprise ready cloud based speech recognition solution enabling users to create documentation, emails and CRM entries 3 x faster than by manual typing. Dragon Anywhere Mobile (DAM) is the mobile app for dictation on the move. Also available Dragon Medical One (for healthcare users).

Features

• Real time dictation onto computer screen
• Auto text and customisations to speed up data entry further
• Dictate and authorise in one pass
• Speech recognition as a service
• 99% accuracy with Secure 256-bit encryption
• Super swift deployment with minimal IT intervention
• Supports enterprise deployments through virtual environments with thin-zero clients
• Dictation on the move using the DAM mobile app
• Usage analytics to understand the return on investment
• Learns words and phrases used most to minimise corrections

Benefits

• Create documentation three times faster than by typing
• Boost individual productivity and efficiency with workflow optimisations
• Dictate and approve your written work in one pass
• More timely, complete, accurate and verbose narrative improves communications
• Quickly navigate CRM and other systems by voice
• Automate workflow by creating speech commands
• Reduction in admin and typing burden
• Affordable subscription-based pricing with little up-front capital investment
• No server hardware and software to maintain, monitor and support
• Increase speed of document production with shortcuts

£49 a licence a month

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at vicky@voicepower.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

550002429097377

Contact

Vicky Humberstone
01423 870476
vicky@voicepower.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: No constraints to note. There are technical specifications to be met. The cloud model offers auto updates regarding vocabulary topics etc. There would need to be planned maintenance time for updating client software.
• System requirements:
  • 32-bit: Microsoft Windows 8.1 and 10 latest service pack
  • 64-bit: Microsoft Windows 8.1, 10,
  • Microsoft .NET Framework 4.7.2 (or higher) is required
  • Windows Server 2012 R2, 2016 and 2019
  • Processor Minimum: 1.7 Ghz, Recommended: 2.8 Ghz
  • RAM Minimum: 512 MB, Recommended: 2 GB
  • Microphone related drivers for button control (provided with system)
  • Network latency < 50ms
  • Web Browser: Internet Explorer 11+, Google Chrome v65+
  • IOS and Android for mobile app use

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Support is available Monday to Friday 9am to 5pm, out of hours support is available at an additional charge
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: We have tested the webchat with our speech recognition software called Dragon and magnification software
• Web chat accessibility testing: We have tested the webchat with our speech recognition software called Dragon and magnification software
• Onsite support: Yes, at extra cost
• Support levels: Included in subscription - The monthly cloud hosted solution includes an element of technical support to ensure that users can access the solution. ; Additional end user support - We also can provide end user support for usage and 'how to' type questions. The end user support can be purchased at an additional £5 per user per month. If users received our direct one to one training they will be supported by the VoicePower team for all training and usage queries for the subscription term with the option to renew thereafter. Yes there will be a technical account manager allocated.; Yes there will be a technical account manager allocated.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Upon receiving an order for a Dragon subscription we would liaise with the client's IT contacts to organise access to the solution and to check hardware specifications. We also liaise with the end users themselves in order to understand their workflow and what they wish to achieve with the software and with which applications. We can provide end user training which is at an additional charge to the monthly subscription charge. This training is typically carried out remotely, this can be 1 hour sessions or 30 minute sessions at a charge of £95 plus VAT per hour or part thereof (2 sessions recommended). We also have access to our e-Learning platform at £25 per user per annum. If users take one to one training they will receive support services for the remainder of that terms subscription, this is charged at £5 per user per month if no training taken (Support and training services are optional but recommended). ; Documentation is supplied along with prompt sheets.
• Service documentation: Yes
• Documentation formats:
  • PDF
  • Other
• Other documentation formats: Hard copy where required
• End-of-contract data extraction: When the contract ends the user's data would be deleted. DPA/DAM translates voice input into resulting text which is directly transferred into the target host system, such as the Word document /CRM. The recognised text persists in the target application. Historical audio and logs will be stored and deleted in accordance to Nuance’s standard data retention policy. It can be returned at the end of a contract upon written request. However, standard practice is not to return data but to securely destroy it.
• End-of-contract process: At the end of the contract the user would no longer have access to the software and would not be able to use the software to dictate in to their computer. The contract price includes the access to the software and the updates during the contract period. At an additional cost we can supply end user training and end user support. If a user requires ongoing access to the software they can subscribe for a further term, this would ensure that their voice profile data is carried across into subsequent terms and they will not need to teach the software from the beginning. End users will be alerted as their contract term is reaching an end in order for them to renew if they wish.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Chrome
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: DPA is the desktop version which allows dictation into applications such as Microsoft Office suite and CRM systems. The mobile app is called Dragon Anywhere Mobile (DAM) and this enables user to capture their words on the move into their smartphone, dictation is captured into the DAM app itself and is then transferred into an application or emailed.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The interface is a small menu bar which enables the user to see if their microphone is on or off, there is also access to the menus. This tool bar can be moved or hidden.
• Accessibility standards: None or don’t know
• Description of accessibility: The software itself facilitates the accessibility giving users their speech input to control and prices words in to their computer screen
• Accessibility testing: As above
• API: No
• Customisation available: Yes
• Description of customisation: Elements of the solution can be customised to suit the end-users documentation and workflow requirements through autotexts and step-by-step commands; ; Autotexts:; Auto-text commands are used for content users re-use frequently in their documents. Autotexts save time and effort, and reduce errors. For example: when repeating standard paragraphs for normal conditions. An entire paragraph can be called with one simple autotext reducing the time spent dictating the information such as an attendance note.; ; Lastly, if users use templates with variable fields, like a mailing list, using an Auto-text command simplifies the process, users dictate information into the fields only. Fields can contain default values and is very useful when using your voice to navigate through templates and case management / CRM systems.

Scaling

• Independence of resources: This is a highly scaleable solution, housed in a secure UK Microsoft Azure data centre environment, which enables thousands of users from single organisations to be active on the system concurrently.

Analytics

• Service usage metrics: Yes
• Metrics types: The metrics supplied illustrate how much the users have used the solution and whether they are utilising the additional productivity tools. The metrics can also help to identify support and training needs within the user community.
• Reporting types:
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Nuance Communications Ltd / Ordiginal

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Users do not export any elements of their voice profile.
• Data export formats: Other
• Other data export formats: Not applicable
• Data import formats: Other
• Other data import formats: Not applicable

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Microsoft Azure cloud is designed to be highly available 24x7 and ; deliver consistent uptimes of 99.95 percent. Microsoft has leveraged its constantly expanding worldwide network of data ; centres to create Azure, a cloud platform for building, deploying, and ; managing services and applications, anywhere. Entrust Microsoft with all of your computing and network needs with Infrastructure as a Service (IaaS). Azure provides secure, reliable access to your cloud-hosted data—one built on Microsoft’s proven architecture. ; From an installation perspective, the hosted ORdigiNAL Cloud services cluster which hosts the DPA solution provides the following high availability features: ; - Fully redundant network infrastructure, including load balancers and Switches ; - Multiple clustered application servers – High availability network storage with fibre-optic connections ; - Clustered and backed-up databases ; - Clustered and extensible server “farms” ; - Secure and robust cloud offering utilising a multitude of firewalls and ; security analytics solutions
• Approach to resilience: This is available upon request. We have documentation to support but it is in excess of 200 words
• Outage reporting: Internal system management alerts and daily reports. The configuration of the ORdigiNAL Cloud Service provides automatic failover in case of server outage to guarantee business continuity.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Via username and password
• Access restriction testing frequency: At least once a year
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: The following four principles of governance, accountability, transparency, fairness and responsibility.
• Information security policies and processes: This is available upon request. We have documentation to support but it is in excess of 200 words

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Nuance maintains a change management process which defines standardised methods and procedures for handling of changes within the production environment. Software updates are applied to the data centre once they have been thoroughly tested. Such updates are pre-tested within an external environment to prevent compatibility issues. All changes to the live environment are internally tracked.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: To prevent any abuse of data, data is not stored on the local machine; or device. All streams are real time and utilise encrypted transmissions over an encrypted https connection to the secure ORdigiNAL Cloud Platform for processing. All data is then returned by our cloud platform over a secured connection. Tools such as HP fortify among others are used to test our applications against known security vulnerabilities. ; ; Security standards are monitored continuously and audits performed to ensure that the provided cloud infrastructure meets the highest standards for secure data transmission.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: The network is monitored by a network analysis tool, that monitors all public elements of the infrastructure and alerts Ordiginal Azure team of any suspicious behaviour. This type of analytical monitoring ; includes a large range of different scans across a multitude of ; Azure resources to provide the greatest level of security possible.; In case of incidents, an Incident Management Processes in ; place,; Target Response / Target Resolution Time ; Critical < 30 mins (*) < 4 hours; High < 30 < 8 ; Medium < 4 < 24 ; Low < 4 < 40 ; Very low < 4 < 40
• Incident management type: Supplier-defined controls
• Incident management approach: ORdigiNAL maintains a set of internal procedures that it’s cloud service team and security personnel follow, such procedures are not publicly available. Users may send an email to datasecurity@ordiginal.com or via VoicePower at support@voicepower.co.uk; Incident reports would be provided to any affected organisation.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Equal opportunity:

  Equal opportunity

  Statement of Policy and Commitment VoicePower is committed to the promotion of equality of opportunity and treatment of its employees. The Company values the strength of a workforce which reflects the diversity of the nation. We oppose all forms of unlawful and unfair discrimination. This policy is reviewed annually. This policy promotes equality of opportunity and treatment in relation to:
  Colour
  Disability
  Marital status
  Race and ethnic or national origin
  Religion
  Gender
  Sexual orientation
  Spent convictions

Pricing

• Price: £49 a licence a month
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: We can supply free 7 days proof of concept trials of the software and 30 day pilots. It is recommended but not mandatory that the users are offered training services. Training and support services are at an additional charge, microphones may need to be purchased as cannot be loaned.
• Link to free trial: https://voicepower.co.uk/free-dragon-trial/

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at vicky@voicepower.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.