SOFTSERVE

Technology Assessment

SoftServe's Technology Assessment Services are designed to align your organisation's technology strategy with its business objectives efficiently and effectively. Leveraging decades of expertise in software development and IT solutions, SoftServe provides a comprehensive review and analysis of your existing technology infrastructure and strategies.

Features

• Evaluate technology estate against business requirements, functional and non-functional.
• Assess risks across strategic, financial, and technical dimensions.
• Analyse IT costs, benchmark against industry standards.
• Review vendor and software development lifecycle practices.
• Conduct architecture and security reviews for compliance.
• Integrate emerging tech like AI and blockchain for enhanced capabilities.
• Assess digital maturity and readiness for new tech.
• Analyse IT alignment with overall business strategy.

Benefits

• Provide objective insights for informed decision-making.
• Identify critical investment areas aligned with business value.
• Understand IT risks and their impact on business goals.
• Offer practical recommendations for tech and strategy improvements.
• Ensure secure, scalable technology deployments.
• Optimise IT operations for streamlined processes.
• rage cutting-edge tech for competitive advantage.
• Assist in strategic planning for digital transformation.

£190 a unit

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at aheat@softserveinc.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

550152596898168

Contact

Adam Heaton
+447833366949
aheat@softserveinc.com

Planning

• Planning service: Yes
• How the planning service works: SoftServe offers an extensive suite of services designed to support organisations in their journey to the cloud, including transitioning between various cloud platforms. These services encompass strategic planning, technical execution, and continuous support to ensure a seamless and efficient migration process. Key aspects of SoftServe's cloud migration services include initial cloud readiness assessments, development of tailored migration strategies, execution of data and application transfers, optimisation of cloud environments for performance and cost, and ongoing management to ensure security, compliance, and scalability. Each service provision is carefully outlined, addressing the unique needs and challenges of organisations to leverage the full potential of cloud technologies.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: We collaborate with our clients throughout the program, project, or product lifecycle to understand their training needs thoroughly. Our services offer both standard and tailored training solutions, specifically designed for transitioning and utilising cloud services.; ; Our training and knowledge transfer services encompass:; ; Training: We provide diverse training formats including video tutorials, remote or on-site coaching, one-to-one sessions, group workshops, and departmental training sessions. Comprehensive learning materials are included with all training sessions.; ; Mentoring: Our experienced mentors actively engage with your teams, facilitating skill development and knowledge sharing throughout the project lifecycle.; ; Examples of training include Agile (Scrum) workshops, superuser training for newly implemented tools/systems/software, and data literacy training enabling organisations to interpret accessible data effectively.; ; We also offer cloud exploitation training for data analytics, data visualization, and data science, empowering your teams to maximize the value of cloud resources. We can assist in obtaining relevant Microsoft-certified professional certifications or provide customised training based on specific needs.; ; Knowledge Library of Experience: We establish a centralised repository containing valuable information such as lessons learned, work examples, templates, and case studies. This ensures the development of a comprehensive knowledge bank accessible to a wider audience beyond the immediate team.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: SoftServe offers an extensive suite of services designed to support organisations in their journey to the cloud, including transitioning between various cloud platforms. These services encompass strategic planning, technical execution, and continuous support to ensure a seamless and efficient migration process. Key aspects of SoftServe's cloud migration services include initial cloud readiness assessments, development of tailored migration strategies, execution of data and application transfers, optimisation of cloud environments for performance and cost, and ongoing management to ensure security, compliance, and scalability. Each service provision is carefully outlined, addressing the unique needs and challenges of organisations to leverage the full potential of cloud technologies.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: SoftServe offers comprehensive QA services for business applications encompassing manual, automated, and performance testing. Our team comprises skilled test managers, QA analysts, and functional experts boasting extensive functional knowledge and hands-on experience. Central to our QA service provision is the assessment of solutions to ensure alignment with client requirements. Our QA engagement encompasses the development of tailored test strategies, establishment of testing processes, test execution, and transparent reporting of testing status. Leveraging a blend of testing best practices, functional expertise, and adaptable methodologies, our QA specialists craft effective test strategies tailored to each client's unique needs. We deliver holistic testing solutions covering functional, regression, system integration, and user acceptance testing, coupled with a robust methodology for identifying, managing, and resolving defects prior to solution deployment. In the realm of non-functional QA, performance testing assumes paramount importance, wherein we rigorously test applications to guarantee optimal performance and adherence to client expectations, even under demanding conditions. Employing flexible methodologies and cutting-edge tools, our non-functional QA experts assess system performance in terms of speed, data transfer rate, throughput, efficiency, and reliability. Our suite of performance testing services encompasses capacity, load, stress, scalability, and volume testing, ensuring robust performance across diverse scenarios.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: SoftServe offers an extensive suite of services designed to support organisations in their journey to the cloud, including transitioning between various cloud platforms. These services encompass strategic planning, technical execution, and continuous support to ensure a seamless and efficient migration process. Key aspects of SoftServe's cloud migration services include initial cloud readiness assessments, development of tailored migration strategies, execution of data and application transfers, optimisation of cloud environments for performance and cost, and ongoing management to ensure security, compliance, and scalability. Each service provision is carefully outlined, addressing the unique needs and challenges of organisations to leverage the full potential of cloud technologies.

Service scope

• Service constraints: N/a

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 1) Core: 09:00 to 17:00 Mon-Fri excluding English Public holidays; 2) Extended: 08:00 to 18:00 Mon-Fri excluding English Public holidays.; 3) 24x7: full 24x7x365 support.; 4) Bespoke: customised set of service hours that meets unique business requirements.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: 1) Core: 09:00 to 17:00 Mon-Fri excluding English Public holidays; 2) Extended: 08:00 to 18:00 Mon-Fri excluding English Public holidays.; 3) 24x7: full 24x7x365 support.; 4) Bespoke: customised set of service hours that meets unique business requirements.; ; Different business needs require flexibility in response and resolution times:; 1) Core: resolution times are P1: 1 day, P2: 2 days, P3: 8 days and P4: 20 days.; 2) Enhanced: resolution times are P1: 4 hours, P2: 8 hours, P3: 4 days and P4: 10 days.; 3) Bespoke: a customised set of response and resolution times that meets your unique business requirements.; ; Severity Levels for Incidents are defined as follows:; a) Priority Level 1 (Critical) - reported problem causes a halt to the client’s core business processes and no work-around is available.; b) Priority Level 2 (Major) - reported problem causes degradation of the client’s core business processes and no reasonable work-around exists.; c) Priority Level 3 (Intermediate) - reported problem impacts the client’s operational environment; it does not affect core business processes; a work-around is available.; d) Priority Level 4 (Minor) - a non-critical problem causing some disruption with little or no impact on client operation.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Ernst & Young, Netherlands
• ISO/IEC 27001 accreditation date: 14/11/2023
• What the ISO/IEC 27001 doesn’t cover: Cover is at the corporate level, all infrastructure is covered.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • ISO 27701
  • ISO 20000-1
  • SOC 2 Type 2
  • SOC 3

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  SoftServe’s comprehensive approach towards environmental sustainability and corporate social responsibility (CSR):; Alignment with ISO 14001: We integrate environmental issues into our operations through adherence to ISO 14001 standards, prioritizing natural capital enhancement and climate adaptation. Our strategies align with the Government's 25-year environment plan, reflecting our commitment to sustainability on a national level.; Engagement with Global Sustainability Networks: Since 2021, SoftServe has actively engaged with the UN Global Compact Network and CSR Communities, including participation in the Environmental Sustainability Council and Ecological Advisory Committee. These partnerships enable us to collaborate on global sustainability initiatives and exchange best practices.; Environmental Goals for 2031: SoftServe has set ambitious environmental goals to be achieved by 2031, including:; • Growing a carbon-neutral business by reducing energy consumption, promoting renewable energy usage, and advocating for remote work and meetings.; • Achieving net zero waste through the promotion of a "Rethink, Reuse, and Recycle" approach, reducing consumption, and eliminating the use of non-recyclable materials.; • Establishing sustainable offices that prioritize sustainable land use, low-carbon technologies, and certifications like LEED and BREEAM.; • Providing sustainable IT solutions by ensuring clean code, efficient software architecture, and optimal carbon, energy, network, and hardware usage.; Emissions Reduction and Tracking: SoftServe actively tracks direct and indirect emissions using the GHG Protocol. We achieved a significant 45% reduction in scope 1 and 2 emissions in 2022 compared to 2021, with a further 4% decrease in 2023. ; Community Engagement and Offset Initiatives: SoftServe actively engages with communities by partnering with NGOs, government agencies, and social enterprises. We contribute to environmental preservation by planting trees in Poland and Bulgaria, offsetting 1175 tons of CO2 in 2023. Additionally, we organize World Clean-Up days, waste sorting workshops, and collaborate with Zero Waste initiatives to reduce non-recyclable consumption.

  Covid-19 recovery

  In response to the COVID-19 pandemic, SoftServe implemented comprehensive measures to prioritize the health, safety, and well-being of our associates. Here's an overview of our initiatives:; Enhanced Medical Insurance and Benefits:; Increased the number of covered sick leave days to accommodate associates needing time off due to illness or caregiving responsibilities.; Expanded services covered by our corporate insurance package to provide comprehensive healthcare coverage.; Provided options for health club membership reimbursement to support associates' physical well-being.; Expanded leave benefits to offer additional flexibility and support during challenging times.; COVID-19 Vaccination Support:; SoftServe actively supported COVID-19 vaccination efforts by providing essential healthcare resources and tools to medical institutions and local authorities.; Associates received up-to-date information on the pandemic situation in cities with our development centers.; SoftServe organized educational sessions with trusted medical experts to address COVID-19 and vaccination myths, leading to the vaccination of 4,014 associates and their immediate families in public vaccination centers or SoftServe offices in 2021.; Well being, Educational and Awareness Sessions:; Responding to increased demand, SoftServe provided educational and awareness sessions with health, mental health, and mindfulness experts.; These sessions aimed to support associates in coping with isolation, anxiety, uncertainty, and stress during the pandemic.; Work from Home Policy:; SoftServe implemented a global Work from Home Policy across all offices to ensure the safety and well-being of our associates while maintaining service continuity.; All personnel were provided with company-provided equipment to facilitate remote work.; Stringent security protocols were implemented to protect client information, including special monitoring and audits to maintain productivity and quality standards.; These initiatives demonstrate SoftServe's commitment to supporting our associates' physical and mental well-being during the COVID-19 pandemic. We prioritize safety, flexibility, and support to ensure that our associates can navigate these challenging times with confidence and resilience.

  Tackling economic inequality

  An overview of how we tackle economic inequality through our Corporate Social Responsibility:; Diversity, Equity, and Inclusion (DEI) Initiatives: We prioritise equal opportunities for all employees, regardless of background (55% of our associates in managerial roles are women) and foster an inclusive culture where diverse perspectives are valued.; Education and Skill Development Programs are aimed at empowering individuals from underprivileged backgrounds. We offer training opportunities for women (Empower U Program), dual education for students, mentorship to help individuals access better job opportunities.; Community Engagement: Through volunteering and Charity Fund Open Eyes, charity crowdsourcing platform Open Tech, and collaboration with non-profit organizations, SoftServe has involved more than 500 volunteers only in 2023. Our key focus in 2022-23 was to support Ukraine - we raised over $12M for medical aid and protective equipment. ; Supplier Diversity and Fair Labor Practices: SoftServe prioritises supplier diversity and fair labor practices in our procurement processes. We seek out suppliers and partners who share our commitment to ethical business practices, fair wages, and labor rights. ; Employee Volunteerism and Giving Programs: Our employees donate their time, skills, and resources to support causes related to economic empowerment, such as job readiness training, workforce development programs.; Generation Tech. Since 2017, SoftServe annually launched at least one group of IT Pupil program with the aim to develop basic knowledge in IT technologies, soft skills, and English literacy for orphans and children from families in need. Over 600 kids have participated. ; Kids Helper Day. Every June, to celebrate Children’s Day with a good cause, SoftServe associates collect gifts for low-income families, kids with disabilities, and orphans. In 2023, 377 SoftServe associates have participated and altogether helped more than 450 children.

  Equal opportunity

  SoftServe is dedicated to promoting equal opportunities and fostering inclusive culture:; Gender Equality and IT Careers: we actively promote gender equality by encouraging careers in IT for women. We host Women Do Tech events, engaging leadership and nearly 1,100 participants to highlight the impact of women in technology.; Educational Opportunities for Underrepresented Groups: We prioritise providing educational opportunities for underrepresented groups, including visually impaired individuals and veterans. Our EmpowerU program, conducted through SoftServe Academy in our main hubs, aims to empower individuals from all backgrounds with skills and opportunities in the IT industry.; Dedicated DEI Role and Advisory Board: SoftServe has a dedicated DEI role and cross-functional Diversity Advisory Board, the DEI Council, ensuring DEI principles integrate across our organisation's operations and decision-making.; Inclusive Leadership and Training Initiatives: We are committed to promoting inclusive leadership by providing clear toolkits for evaluating inclusive behaviors and providing ongoing training and support for managers. We have launched an in-house DEI basics e-learning course, mandatory for all associates during onboarding and annually thereafter.; Support for Associates with Disabilities: SoftServe does not discriminate against applicants or associates with disabilities and provides reasonable accommodations as required by law. We have conducted internal accessibility audits of our offices and events to ensure accessibility for individuals with disabilities (69 % of offices are accessible). We offer courses and training in accessibility testing for people with visual impairments, ensuring equal career opportunities for all. In 2019, the SoftServe IT Academy, which provides free educational IT courses for graduates and students, launched its first two-month Accessibility Testing course for people with visual impairments and hired all the graduates. ; Accessibility in Software Development: We prioritise software accessibility, ensuring compliance with global standards. Our expert team conducts audits and training to ensure inclusivity for all users.

  Wellbeing

  SoftServe prioritises a supportive and inclusive environment led by the Productivity and Well-Being Council. This initiative focuses on mental well-being, offering lectures, online sessions, and offline gatherings led by psychologists and experts on stress management and mindfulness techniques.; Our commitment to employee well-being extends to physical and mental health initiatives:; Physical Well-being:; Our "Health Matters" program organises health check-ups, specialist advice sessions, and sporting events to promote a healthy lifestyle.; SoftServe offers corporate medical insurance, ensuring easy access to high-quality medical services for associates worldwide.; Modern gym facilities, multisport passes, and discounts for local gym memberships promote physical well-being.; Cycling infrastructure, including bicycle stands, locker rooms, and showers, encourages eco-friendly commuting.; Mental Well-being:; Initiatives such as Mental Well-being Week, Dare to Care, Emotional Intelligence programs provide education and support for emotional health, mental, and behavioral health, stress relief, work-life balance.; Sessions and webinars with psychologists offer a safe space for associates to discuss concerns and receive valuable advice; offline gatherings, yoga are organised to practice mindfulness and self-care techniques; 21-day challenges help build healthy habits. The challenges of 2022–2023 set the focus on providing support for Ukrainian associates affected by the war and managers in times of crisis by organising sessions with psychologists and consultants and launching free psychological support hot lines in Ukraine and Poland. This benefit is being scaled now to all other locations. Over 50 offline events, more than 40 online mindfulness sessions with more than 1,600 attendees were held in 2023. ; Online engagement activities, including E-Game tournaments and Brain Games, promote team bonding and alleviate stress during remote work. ; We continuously gather feedback through company-wide employee satisfaction surveys since 2017, allowing us to enhance our offerings and processes to better support our associates' well-being.

Pricing

• Price: £190 a unit
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at aheat@softserveinc.com. Tell them what format you need. It will help if you say what assistive technology you use.