Fordway

Services for Microsoft Office 365 Enterprise Suite

Ongoing support, management, optimisation and security of Microsoft Office 365 E3, E5 and F3 subscriptions. Includes 24 x7 support, optional O365 backup and device management (where licensed), user and subscription management

Features

• Comprehensive support for Office 365 Enterprise subscriptions
• User and service management for Office 365 applications
• ISO27000/27017/27018 and ISO20000 assured services, ISO9001 and ISO14001 certified
• Microsoft Gold Partner and CSP with many years M365 expertise
• 24/7/365 UK Based Service Desk
• Tailored service specific to your organisations business needs
• Unlock the full licence potential of Office 365 Enterprise
• Enhanced security with Microsoft Defender (Licence specific)
• Pro-active dashboards and alerting

Benefits

• Get the most from your Microsoft 365 Enterprise subscription
• Independent feedback on benefits and limitations
• Experienced personnel, UK based with 24/7 service desk
• Comprehensive licence assessment, highlighting benefits
• Options based on underlying subscription and capabilities
• Detailed knowledge of tools for management and security
• Ability to incorporate legacy requirements
• Review of third party licence usage for potential cost reductions
• Costed and aligned to business requirements
• Fully managed service for all levels

£300.00 to £975.00 a person a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@fordway.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

550372515464889

Contact

Richard Blanford
01483 528200
tenders@fordway.com

Planning

• Planning service: Yes
• How the planning service works: 1) Review services/licences to be managed; 2) Understand business requirements and desktops needed; 3) Align with licences; 4) Develop appropriate services ; 3) Managed migration from existing service where needed; 4) High level and Low level design process as appropriate; 5) Service transition to in house or Fordway support, as applicable, once service migrated
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Office 365; Exchange, Sharepoint, Teams, OneDrive
  • MS Intune
  • MS Azure Active Directory
  • MS Azure IaaS
  • MS Azure PaaS
  • MS Azure Functions
  • MS Power BI
  • MS 365 Advanced Threat Analytics & Advanced Threat Protection
  • MS Defender security suite
  • MS Azure Sentinel

Training

• Training service provided: Yes
• How the training service works: Training defined as part of service migration planning. Ad-hoc, online and classroom training provided in line with client requirements
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: 1) Review services/licences to be managed; 2) Understand business requirements and desktops needed; 3) Align with licences; 4) Develop appropriate services ; 3) Managed migration from existing service where needed; 4) High level and Low level design process as appropriate; 5) Service transition to in house or Fordway support, as applicable, once service migrated
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • MS Office 365
  • MS Intune
  • MS Azure
  • MS Power BI
  • Azure AD and Premium Suites
  • Enterprise Mobility and Security suites
  • Microsoft enterprise E3 & E5 licences

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: QA and testing agreed as part of service migration planning and delivery

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
  • Other
• Other security services:
  • Security Monitoring and Event Analysis (as a Service)
  • PSNA approved security hosting and design
  • List N (Nuclear) Certified organisation and facilities
  • Security incident remediation
• Certified security testers: Yes
• Security testing certifications:
  • CHECK
  • CREST
  • Tigerscheme
  • Cyber Scheme

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: All Fordway G-Cloud services; MS Office 365; MS Azure; MS Power BI; MS Intune; Amazon Web Services; Google G-Suite

Service scope

• Service constraints: UK service

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Priority 1 incident 24 x 7, 15 minute response. ; Priority 2 incident 24 x 7, 1 hour response Priority 3 incident 12 x 5, 4 hour response.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 A
• Web chat accessibility testing: Assistive technologies supported by MS Teams
• Support levels: Defined according to SLA required.; P1 - major service impact; P2 - significant service impact; P3 - individual users impacted; P4 - no user impact/information ; Technical Account management available, service cost dependent on scope of requirements

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: ISOQAR
• ISO/IEC 27001 accreditation date: 14/03/2022 (recertification) original certification March 2008
• What the ISO/IEC 27001 doesn’t cover: ISO27001/27017/27018 Scope of certification available on request
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • List N (Nuclear Industry)
  • PSN Code of Connection and Compliance
  • PAS555
  • NHS IGSoC
  • ISO27017
  • ISO27018

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  Using Cloud offers considerable efficiency and consumption savings compared to running in house, on premises and hosted environments

Pricing

• Price: £300.00 to £975.00 a person a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@fordway.com. Tell them what format you need. It will help if you say what assistive technology you use.