Version 1 Solutions Limited

Microsoft SharePoint Development

Version 1 are Microsoft (MS) Gold Partner, experienced developing and integrating digital services for public portals and intranets. Our depth of development experience and solution design spans SharePoint Online, SharePoint 2016, SharePoint 2013, SharePoint 2010, MOSS 2007 and SharePoint Foundation, aligning to NCSC, CDDO, GDS principles and standards.

Features

• SharePoint solution architecture, information architecture, design, build, migration, support
• SharePoint-Framework, ASP.NET, C#, HTML5, CSS, XML, XSLT, JSON, PowerShell
• SharePoint Electronic Document and Records Management (EDRM) solutions
• SharePoint Enterprise Content Management (ECM) solutions
• SharePoint integration with Office365, back-end systems and technologies
• Responsive front-end design, user experience (UX) design
• Multilingual SharePoint implementations including intranets, extranets, web parts
• Certifications: ISO27001, Cyber Essentials Plus, Microsoft Gold, Azure Expert MSP
• Automation (PowerShell, Power Virtual Agents, Power Automate, Azure Integration Services)

Benefits

• Flexibility in delivery methodology, maintaining high quality via Agile, PRINCE2
• Team of experienced experts specialising in SharePoint development
• Aligned to CDDO, GDS, GOV.UK Open Standards principles
• Adherence to WCAG 2.1 and W3C web and accessibility standards
• Microsoft Gold Partner: Azure Specialisation and Azure Expert MSP
• Deliver enhanced Business Intelligence through SharePoint business critical solutions
• Leverage wider Microsoft 365 and Azure cloud platform with integrations
• Web applications developed to the recommendations of OWASP
• Advisory services for business analysis, data and User Experience

£70 a user a month

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tendernotices@version1.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

550753034234672

Contact

Emma Olsen
+44 203 859 4790
tendernotices@version1.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: MS SharePoint
• Cloud deployment model: Public cloud
• Service constraints: Full details can be found here - ; ; See https://support.office.com/en-gb/article/Office-365-system-requirements-08def54e-1435-4fad-bc03-974014caf91e
• System requirements: https://www.microsoft.com/en-gb/microsoft-365/microsoft-365-and-office-resources

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Critical: Available 24/7, response in 1 hour. ; ; High: 24/7 next day for Enterprise. ; ; See also https://products.office.com/en-us/business/office-365-for-business-support-options
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Version1 provide service tiers for our Managed Service Models, each tier provides Buyers with access to specific assistance and benefits, allowing you to choose the services best suited to your needs. ; ; Essentials, Advanced and Premier levels as detailed in the attached Service Definition Document. The Advanced level provides Normal Office Hours and 24/7 options. For added flexibility, we do not force clients into a ‘one-size-fits-all’ service and price and offer a ‘mix-and-match’ approach allowing you to operate a cost and service-optimised portfolio, applying and apply the right tier to the appropriate right business applications, or to production and non-production workloads. Cost details are provided in the pricing document. Version 1 has an ITIL based Service Governance structure in place for each client to ensure SLAs are met and the overall support service is managed in a responsive, customer-focused manner. The focus of the service governance will be a regular Service Management Board or Service Review Meeting attended by key stakeholders. Each managed service client is assigned a Service Manager to co-ordinate their service provision and ensure customer satisfaction levels are maintained.; ; https://www.microsoft.com/en-us/microsoftservices/support.aspx
• Support available to third parties: No

Onboarding and offboarding

• Getting started: The FastTrack service from Microsoft includes scenarios which help users adopt new, more productive ways of working. See http://fasttrack.microsoft.com/
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Please see https://products.office.com/en-us/business/office-365-online-data-portability
• End-of-contract process: Upon expiration or termination of your Office 365 subscription or contract, Microsoft will provide you, by default, additional limited access for 90 days to export your data. As part of our Online Service Terms we specify that the customer always own its date. Microsoft acts as Data Processor. For more see http://www.microsoftvolumelicensing.com/Downloader.aspx?DocumentId=13655 and http://trustoffice365.com/

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The service is optimised for mobile, desktop and tablet use and there are differences. Core functionality is available across all platforms. See https://support.office.com/en-us/article/Office-Online-browser-support-AD1303E0-A318-47AA-B409-D3A5EB44E452
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: Please see https://products.office.com/en-gb/business/office-365-administration
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: For users with disabilities we have the Disability Answer Desk (DAD), and for enterprise customers with accessibility questions or accessibility related compliance questions we have theenterprise Disability Answer Desk (eDAD). ; ; See https://www.microsoft.com/en-us/accessibility/
• API: Yes
• What users can and can't do using the API: The full API details are avilable online at dev.office.com
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Please sePlease see https://technet.microsoft.com/en-us/office/dn788774.aspx

Scaling

• Independence of resources: Please see https://www.microsoft.com/en-us/microsoft-365/blog/2013/08/08/cloud-services-you-can-trust-office-365-availability/

Analytics

• Service usage metrics: Yes
• Metrics types: https://support.office.com/en-us/article/Activity-Reports-in-the-Office-365-admin-center-0d6dfb17-8582-4172-a9a9-aed798150263?ui=en-US&rs=en-US&ad=US
• Reporting types:
  • API access
  • Real-time dashboards

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: For data-at-rest,Office 365 deploys BitLocker with AES 256-bit encryption on servers holding messaging data(inc.email,IM conversations,content in SharePoint-Online/OneDrive-for-Business. BitLocker volume encryption addresses threats of theft or exposure from lost,stolen,or inappropriately decommissioned computers/disks.; We also use file-level encryption.Eg.Files/presentations uploaded by meeting participants use AES encryption.OneDrive-for-Business/SharePoint-Online use file-level encryption to encrypt data-at-rest.Office 365 moves beyond delivering unique encryption keys-files stored in SharePoint-Online(inc.OneDrive-for-Busines) encrypted with own key. Your files distributed across Azure Storage containers, with separate credentials, rather than storing in a single database. Spreading encrypted files across locations,encrypting map of file itself,and physically separating master encryption keys from content/file map make OneDrive-for-Business/SharePoint-Online secure.
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Please see https://products.office.com/en-us/business/office-365-online-data-portability
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats: See https://products.office.com/en-us/business/office-365-online-data-portability
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats:
  • For the assistance we provide to upload and onboard data...
  • Please see: http://fasttrack.microsoft.com/office/onboard/50

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: https://www.microsoft.com/en-us/microsoft-365/blog/2013/08/08/cloud-services-you-can-trust-office-365-availability/
• Approach to resilience: https://docs.microsoft.com/en-us/office365/Enterprise/office-365-data-resiliency-overview
• Outage reporting: Via the service status portal

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: With the exception of internet sites for anonymous access created with SharePoint Online,users must be authenticated when accessing Office 365 services. ; ; Modern authentication brings Active Directory Authentication Library (ADAL)-based sign-in to Office client apps across platforms.Modern authentication is not turned by default for Exchange Online. ; Cloud identity authentication:Users with cloud identities are authenticated using traditional challenge/response.The web browser is redirected to the Office 365 sign-in service.; Federated identity authentication:Users with federated identities are authenticated using Active Directory Federation Services (AD FS) 2.0 or other Security Token Services.The web browser is redirected to the Office 365 sign-in service.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users receive audit information on a regular basis
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 15/01/2019
• What the ISO/IEC 27001 doesn’t cover: Service scope for Office 365 is decribed in this document: http://download.microsoft.com/download/1/4/3/1434ABAB-B8E9-412D-8C3A-187B5FCB7A2F/Compliance%20Framework%20document.pdf
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 02/12/2011
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: Service scope for office 365 is decribed in this document: http://download.microsoft.com/download/1/4/3/1434ABAB-B8E9-412D-8C3A-187B5FCB7A2F/Compliance%20Framework%20document.pdf
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • ENISA IAF, EU Model Clauses, EU-U.S. Privacy Shield
  • ISO 27001, ISO 27018, SOC 1, SOC 2
  • FEDRAMP, FIPS 140-2, NIST 800-171
  • HIPAA/HITECH. ISB 1596,CCSL (IRAP)

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: An ISMP has been established to enable Office 365 to maintain and improve its management system for information security. Through establishment of the ISMP, Office 365 plans for and manages protection of its assets to acceptable security levels based on defined risk management processes. In addition, Office 365 monitors the ISMS and the effectiveness of controls in maintaining the confidentiality, integrity and availability of assets to continuously improve information security. ; ; The ISMS framework encompasses industry best-practices for information security and privacy. The ISMS has been documented and communicated in a customer-facing Information Security Policy, which can be made available upon request (customers and prospective customers must have a signed NDA or equivalent in place to receive a copy). ; ; Office 365 performs annual ISMS reviews, the results of which are reviewed by management. This involves monitoring ongoing effectiveness and improvement of the ISMS control environment by reviewing security issues, audit results, and monitoring status, and by planning and tracking necessary corrective actions. ; ; The Microsoft Cloud Security Policy is available via the Service Trust Platform aka.ms/stp

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Office 365 has developed formal standard operating procedures (SOPs) governing the change management process. These SOPs cover both software development and hardware change and release management, and are consistent with established regulatory guidelines including ISO 27001, SOC 1/SOC 2, NIST 800-53, and others. ; ; Microsoft also uses Operational Security Assurance (OSA) to minimize risk by ensuring that ongoing operational activities follow rigorous security guidelines and by validating that guidelines are being followed effectively. ; ; Critical security review and approval checkpoints are included during the system development life cycle.Business,operational,and technical risks are identified and the areas covered include compliance,security, privacy,and service continuity.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: In support of the Information Security Policy, Office 365 runs multiple layers of antivirus software to ensure protection from common malicious software. Servers within the Office 365 environment run anti-virus software that scans files uploaded and downloaded from the service for viruses or other malware. Additionally, all mails coming into the service run through the Exchange Online Protection engine, which uses multiple antivirus and antispam engines to capture known and new threats against the system. ; ; Microsoft has its own Security Response Center (MSRC) that also supplies information to our customers.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Office 365 employs sophisticated software-defined service instrumentation and monitoring that integrates at the component or server level, the datacenter edge, our network backbone, Internet exchange sites, and at the real or simulated user level, providing visibility when a service disruption is occurring and pinpointing its cause. ; ; Proactive monitoring continuously measures the performance of key subsystems of the Office 365 services platform against the established boundaries for acceptable service performance and availability. When a threshold is reached or an irregular event occurs, the monitoring system generates warnings so that operations staff can address the threshold or event.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Please see http://aka.ms/Office365SIM

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  Version1 will deliver additional environmental benefits in the performance of our contracts. We are a Carbon Neutral company and have committed to be Carbon Net Zero by 2025; compliant with (PPN) 06/21 with a published CRP, ISO14001 certified and an SECR. We have signed the business ambition for 1.5 °C commitment letter to SBTi and will reduce emissions in line with science-based targets. All results are reported annually via the Carbon Disclosure Project framework. Our plan to support environmental protection and improvement includes: • A steering group delivering environmental initiatives through our Environmental, Social, and (Corporate) Governance (ESG) programme. • A dedicated Sustainability Manager to manage our Carbon agenda. • An internal sustainability taskforce driving innovation with customers, identifying opportunities to improve operational efficiency and reduce emissions to fight climate change. As an example; at ICBF, we used blockchain to understand which species of herd emit the most greenhouse gases. • Introduce a Responsible Procurement Policy, ensuring full supply chain. alignment with all our suppliers. • Mobilize, influence, and empower staff to halve their carbon footprint by 2025. • Proactively work with suppliers/partners to decarbonise processes.
• Covid-19 recovery:

  Covid-19 recovery

  Version1 has embraced our social obligation to support local communities to manage and recover from the impact of COVID-19. Version1 has designed and delivered digital and employability skills for people impacted by COVID-19 through: • Recognising the impact of COVID-19 on young people aged 16-24, we have prioritised our education engagement activities. Working remotely and within restrictions to deliver work placements, and inviting students to participate in our career skills programme for IT. • Supporting people 75+ to use the internet safely with confidence. • Helping young people affected by COVID manage their online profile responsibly • For third sector workers, we improved their digital skills using Microsoft Office and free online tools Initially implemented during lockdown in 2020 and still active at present, Version1 support our customers, communities, partners, and supply chain with both the Covid Remote Working Guide, providing advice on technology, security, culture, and management practices to encourage organisations to embrace remote working. We’ve also been proponents of how future success requires a business to embrace being a naturally digital workplace. Version1 supported our team with paid COVID leave, remote health and wellbeing initiatives to support their physical and mental health through the pandemic. To share our learnings, we included health and wellbeing in our Covid Remote Working Guide with advice on ensuring the social, physical and mental wellbeing of workers affected by COVID-19. Version1 have invested more than £1M to support our teams through our Welltech Framework, where they can order the equipment, they need to work in comfort from home. We are continuing to offer remote and flexible working options where practical, and provide our returning to work team with guidance to ensure they are able to maintain a clean workspace and social distancing.
• Tackling economic inequality:

  Tackling economic inequality

  Version1 values the importance of SMEs and VCSEs play in our supply chain. Our organisation manages 80+ supplier/partner relationships including SMEs/Start-ups and proactively engages with tech communities, industry events/conferences, and customers to identify new partners to extend this network. We support entrepreneurship through maintaining a diverse supply chain as well as partnering and collaboration with Social Enterprise organisations. We use ISO20000 accredited supply chain management processes consistent with government guidelines and Social Value objectives. Version1 actively engage with local communities, creating employment, businesses, skills and training opportunities relevant to the contract through: • Actively working with economically isolated people or deprived areas through our “Insights” Programme to encourage 16–24-year-olds to consider roles in high growth sectors i.e. STEM • Commitment to employ 165 people through digital academies by 2024, open to anyone with any degree background or level 4/5 STEM qualification • Pilot initiatives to attract more women into tech by creating an academy specifically for women returning to work or changing career • Bespoke programmes to access underserved communities, such as people living with a disability and care leavers • We commit to including SMEs (where possible) in Call-Off Contracts, engaging in pre-contract activities
• Equal opportunity:

  Equal opportunity

  A Great Place to Work since 2011, Version1 commits to a transparent, accountable, inclusive culture for all our employees, ensuring all are well rewarded, motivated, and continuously developed. Demonstrated by a recent employee survey in that 93% of people agree are treated fairly. Version1 is a certified Disability Confident Committed employer. We have designed and developed services for vulnerable users and users with Assisted Digital and Accessibility requirements for our Public Sector customers. This has included understanding offline options, screen reader requirements, multiple language requirements, those with poor or no internet connectivity, and people with expert, low or no digital skills aligned to Gov.UK’s digital inclusion scale, GDS/CDDO, and the Technology Code of Practice. We are undertaking initiatives in communities to inspire people living with a disability to consider a career in IT. We are working with a foundation that improves employability outcomes and promotes independence for people who are neurodiverse, living with a physical disability, cognitive disability, or acquired injury. Also, we are piloting a partnership with a VCSE that specialise in the recruitment of people living with a disability, using that initiative to identify and inform our future accessibility strategy within recruitment. Our award-winning Diversity Team, is committed to promoting diversity, driving initiatives (e.g. Gender Pay equality, International Women/Men’s Days, Pride, Cultural Diversity), e.g. our startswithaname.net campaign, developed with customers, has an aggregated membership of 40,000+. Version1 is committed to acting ethically and with integrity in all our business dealings and relationships and to implementing and enforcing effective systems and controls to ensure modern slavery is not taking place anywhere in our business or any of our supply chains.
• Wellbeing:

  Wellbeing

  At Version1 we want our employees and community to be healthy and live well. We strive to promote a culture of positive health and wellbeing daily and we invest in a strong culture of wellness through programmes, activities, and resources. Version1 is a certified Healthy Place to Work and were recently listed as one of the UK’s Best Workplaces™ for Wellbeing 2022 at the Great Place to Work awards. Our Health & Wellbeing Strategy is shaped by a network of wellbeing champions from across Version1 who plan events and initiatives. Version1’s ‘Wellbeing Framework’ ensures that employees’ financial, emotional, and physical needs are supported through our investment in a variety of programmes/resources. The 5 pillars of our holistic Wellbeing model include Sense of Purpose, Financial Management, Physical Health, Mental Wellbeing and Social Connections. All wellbeing training, webinars and supporting materials are available on our Health & Wellbeing site for access anytime. Physical Health: we aim to promote positive physical health through a variety of initiatives/activities such as Marathon teams and 5-a-side football and we also aim to ensure our employees are working in a healthy and safe work environment. As an example, we have a “Step Challenge” for all employees each year, easily clocking up over 1m steps. Mental Wellbeing: Our mental wellbeing pillar focuses on mental health, mindfulness, self-confidence, stress management/ resilience and maintaining a growth mindset. We not only want our employees to be getting by we want them to have a positive and growth mindset as they strive to deliver excellence at work.

Pricing

• Price: £70 a user a month
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: 30 day trial

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tendernotices@version1.com. Tell them what format you need. It will help if you say what assistive technology you use.