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Woodward Associates

ClearView

ClearView is a clinical administration system that provides coding, morbidity and mortality management, form-based data collection, and domain specific analysis in a multi-disciplinary setting.

Embedding ICD, OPCS, SNOMED, HRG and tariff resources the system is able to provide measures for data quality and financial performance for hospitals.

Features

  • A fully secure and collaborative environment for sharing information
  • Real time data collection and analysis
  • Targeted clinically-relevant patient data capture
  • Systematic collaborative patient review
  • Benchmarking against selected peer organisations
  • Clinician-based comorbidity identification

Benefits

  • Track the effect of policy changes
  • Identify hidden anomalies in activity
  • Provide a framework for managing internal audits and reviews
  • Understand seasonal variances in healthcare
  • Accurately record patient clinical details electronically
  • Ensure accurate reimbursement for patient care

Pricing

£5,000 to £49,600 a licence

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mark.light@woodwardassoc.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

5 5 0 8 4 5 3 1 8 5 3 2 8 8 8

Contact

Woodward Associates Mark Light
Telephone: 01753 867220
Email: mark.light@woodwardassoc.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
Service constraints
None
System requirements
Azure Site-to-Site VPN compliant router desirable but not a requirement

User support

Email or online ticketing support
Email or online ticketing
Support response times
We respond within 24 hours during normal working hours (0900-1700 Monday to Friday excluding public holidays)
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
No
Support levels
Please see Appendix A of the SLA
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We can provide onsite training, online training, and provide interface and managers documentation
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
No data is retained by this service
End-of-contract process
Access to the service is removed, nothing else is necessary due to the lack of data retention.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The same service is used for both mobile and desktop clients - it is reactive, so on smaller displays menu options usually visible will need to be displayed by clicking on an appropriate icon.
Service interface
No
User support accessibility
WCAG 2.1 A
API
No
Customisation available
No

Scaling

Independence of resources
Response metrics and system health statistics are monitored - additional resources can be committed when required.

Analytics

Service usage metrics
Yes
Metrics types
Individual Response Time, Average Response Time, Failed Requests Counts, Average Failed Requests
Reporting types
Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
Less than once a year
Penetration testing approach
In-house
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Only derived results are returned by the service
Data export formats
  • CSV
  • Other
Other data export formats
  • PDF
  • HL7
Data import formats
  • CSV
  • Other
Other data import formats
HL7

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
Please see SLA
Approach to resilience
Scalability, backup, disaster recovery and resilience plan is in place and available on request
Outage reporting
Email alerts

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
Client managed access control with superuser status granted to specific personnel.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
The British Assessment Bureau
ISO/IEC 27001 accreditation date
12/04/2023
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
NHS Data Security and Protection Toolkit
Information security policies and processes
Process and Security policies are maintained of the Company's intranet.
Company personnel and reporting structure is also documented and maintained on the Company's intranet with specific emphasis on the security reporting pathway.
Personnel are made aware of these policies and are required to read and acknowledge them.
Regular (annual) retraining is run on specific components of these policies that relate to the handling, retention and protection of client or other sensitive data.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Components are tracked through industry standard (Microsoft) source code control mechanisms, test suites and release management systems (e.g. Azure).
A Security Impact Analysis (SIA) is conducted by our Security Manager prior to major releases where access control mechanisms require changes.
Vulnerability management type
Undisclosed
Vulnerability management approach
We monitor recommendations from Azure Security Advisor, and respond to threats by updating system and infrastructure accordingly. Reviews are carried out on a systematic basis, and identified changes will be actioned in accordance with the SLA.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Audit access logs (including W3C service logging, and our own authorised access logs) includes the following capabilities for monotoring and responding to incidents:
Accurate Time Stamps
Recording on Session Activity by User and Workstation
Report on Backup, Test and Recovery operations
Alerting Critical Events
Audit System Status monitoring
Production of Sanitised and Statistical Management Reports

The Service Desk has real time access to logs and alerts

Incident responses are covered in the SLA
Incident management type
Supplier-defined controls
Incident management approach
We comply with the ISO-27001 information security standard, covering the scope of the service delivered.
The Statement of Applicability for our ISO controls is available under NDA.
Configuration, change management, incident response and protective monitoring are all demonstrated in our compliance with the ISO-27001 information security standard.
In addition to our ISO-27001 compliance, and our use of independent 3rd party penetration tests, we operate an assumed breach model and use active red-team penetration testing and vulnerability management as part of our Operational Security Assurance (OSA).

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
Yes
Connected networks
  • NHS Network (N3)
  • Health and Social Care Network (HSCN)

Social Value

Social Value

Social Value

  • Covid-19 recovery
  • Tackling economic inequality
  • Wellbeing

Covid-19 recovery

Our products are used to ensure that patient data is fully and accurately coded, either at the initial point of clinical coding or subsequently during review or audit stages.

For an accurate understanding of the short and long-term effects of COVID-19, it is imperative that patient data is fully coded so that local, national, and international research and analysis provides a full picture.

Woodward Associates are confident that their software provides the facilities that are needed to ensure that this happens.

Tackling economic inequality

Our products underpin the NHS Payment Scheme, whether they are the grouping technology which is the same as used in the Secondary Uses Service to assign HRGs, or whether it is the coding and auditing products which ensure that coding is exhaustive and accurate.

Any deficiencies in the clinical coding can result in a less complex HRG and possibly a lower tariff being assigned to patient activity, leading to underfunding for a healthcare provider.

Woodward Associates provide proven products that ensure that finances based on patient care are correct.

Wellbeing

It is important for the long-term health and wellbeing of the population that an accurate and complete medical history is recorded.

Our products ensure that clinical coding for patient records are accurate, both at the initial point of coding, as well as subsequently during clinical reviews and audit.

From a user perspective, our software is developed to be as intuitive and efficient to use as possible - making their working experience as pleasant as possible.

Pricing

Price
£5,000 to £49,600 a licence
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mark.light@woodwardassoc.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.