Kodergarten Ltd

smart.place

Smart.place enables places such as towns, cities, beauty spots and visitor attractions to monitor, view & share data on footfall, weather, particulates, sound pressure levels, river levels and traffic using an array of low cost sensors and short form questionnaires.
The platform is an open data project.

Features

• Realtime data visualisation and sharing for each place/metric.
• Open data. Download CSV and visualisation for each metric/place.
• GDPR compliant. Device mac address data deleted after 24hrs.
• Unique multi-sensor analytical processes to improve data quality/context.
• Multilingual User Interface and customisable dashboard without using cookies.
• Community specific WiFi login splash pages, multi-lingual
• Integrated email marketing campaign tool for ICO registered communities.
• Supports multiple WiFi platforms including: Cisco-Meraki & Cloudtrax
• Supports multiple sensor types including: Particulates, Sound pressure, micro-seismometry, weather.
• Onboarding/asset management/place and quality of service tools.

Benefits

• Compare metrics across time and place.
• Insight for communities, businesses and the public sector.
• Quantitative and Qualitative data for each smart place.
• Open Data.
• Device agnostic - WiFi/LoRaWaN sensors can be connect.
• ICO registered communities can run email campaigns.
• Data retention for up to 5 years.
• Quality of Service monitoring and alerts.

£125 to £200 a device a year

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at paul@kodergarten.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

551100485853546

Contact

paul sandham
07912188380
paul@kodergarten.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Hybrid cloud
• Service constraints: Support services limited to clients. Public user support is not available.
• System requirements: ICO registration required and amended if deemed necessary.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Within 1hr - normal business hours - Monday to Friday.; Support outside these hours is limited to monitoring, unless exceptions have been arranged with by the client.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: No
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Support is provided to clients only. ; SLA is available to them online at signup. ; Support levels can vary according to client requirements. ; All systems and connected sensors/devices are monitored 24/7; We can provide full on site technical support/design services if required by the client. ; We do not provide a technical account manager/cloud support engineer. We do provide a customer account manager for each client/project.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Further to completion of DPIA with the local authority we need to ensure that:; a) Develop a complete picture of scope of the project and any existing smart place installations / planned installations and additional integration/installation costs.; b) Prepare a place onboarding and integration schedule; c) Run online and onsite training workshops for communities and LAs
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Historical data is available for all users further to their contract expiring. New data will not be captured/stored or processed post contract end date.
• End-of-contract process: The system will stop processing data for any places that form part of the contract. Support services will cease.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: There are no differenes.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: There are three key Service interfaces:; a) Public - open Service interface - no login required; b) Client - email marketing campaign UI - Client login required; c) Client - onboarding/quality of service/device & place management UI.
• Accessibility standards: None or don’t know
• Description of accessibility: As the UI has been designed using material design principles and our front end is WCAG compliant we are able to continue enhancing the system in order to provide some degree of WCAG compliance. ; The prinicpal issue is that most data is reported back via Graphs or Maps.
• Accessibility testing: We have tested using Axe and applied changes.
• API: No
• Customisation available: No

Scaling

• Independence of resources: The system is hosted in AWS. All data is processed overnight so user load does not have an impact on performance.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Scale, obfuscating techniques, or data storage sharding
  • Other
• Other data at rest protection approach: All data is stored in S3. There is no local physical storage of data - other than on the sensors before they are sent over to the relevant 3rd party network controller environment.
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Via the UI - they select a metric and a place and a time period and can downlad data as a CSV or graphics.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • SVG
  • PNG
• Data import formats: Other
• Other data import formats: API

Data-in-transit protection

• Data protection between buyer and supplier networks: Other
• Other protection between networks: We do not pass data across between networks other than as downloads. There is no personal data available for download from the system.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: Load balancers/Firewalls and encryption.

Availability and resilience

• Guaranteed availability: For the system as a whole i.e. the web application - 99.8%; Where availability of data services from smart place networks or sensors we are limited in being able to provide availability guarantees due to the diverse nature of network design/components and installation. ; We are releasing a quality of service module in Q3 2024 which will provide a more accurate analysis of data availability and quality on a location basis.
• Approach to resilience: Available on request.
• Outage reporting: Email aerts and once quality of service module is live - via a dashboard.

Identity and authentication

• User authentication needed: No
• Access restrictions in management interfaces and support channels: NO LOGINS FOR GENERAL USERS ; CASBIN/RBAC model. All systems are designed as multi-tenant. ; Organisational and user roles are supported. ; Where consent is required for another organisation to have access this is implemented by the relevant organisation within their Admin section.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Username or password
  • Other
• Description of management access authentication: The main system has no login. ; Only users with login access have access to email list management facilities and quality of service asset management modules.

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: We are in the process of getting ISO27001 certification. We aim to achieve this by the end of 2024.
• Information security policies and processes: The company through its information governance and security policies seeks to minimise the frequency and severity of such incidents. The aim of this policy is to ensure that Kodergarten reacts appropriately to any actual, or suspected, information incidents relating to any of its information, be it digital, paper-based or any other media. This Information Incident Management policy is a key element in ensuring that Kodergarten:

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: This will be detailed on enquiry. We are in the process of changing these as a part of ISO27001 implementation.
• Vulnerability management type: Undisclosed
• Vulnerability management approach: This will be detailed on enquiry. We are in the process of changing these as a part of ISO27001 implementation.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: This will be detailed on enquiry. We are in the process of changing these as a part of ISO27001 implementation.
• Incident management type: Undisclosed
• Incident management approach: This will be detailed on enquiry. We are in the process of changing these as a part of ISO27001 implementation.; We have pre-defined processes for a wide range of events. ; Users report incidents via the Helpdesk.; Reports are provided as PDFs

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Wellbeing

  Fighting climate change

  The system provides environmental metrics from a wide range of sensors including: particulates, Sound pressure levels & traffic volumes. Recording processing and storing this data can help communities measure the impact of measures designed to mitigate climate changes. We are also bringing in weather station data for hyper local weather monitoring.

  Tackling economic inequality

  We are removing the barriers for communities and businesses to be able to analyse human activity and environment in their own location and compare/benchmark with other smart places. ; This is an Open Data project.

  Wellbeing

  Providing information on local environment and human activity can help members of the community gain a better understanding of when a good time of day might be to visit a place i.e. when particulate levels or sound levels or footfall are lower than average.

Pricing

• Price: £125 to £200 a device a year
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at paul@kodergarten.com. Tell them what format you need. It will help if you say what assistive technology you use.