QLIKTECH UK LIMITED
Platform Services
Platform Services is a proactive managed service for Qlik Analytics and Data platforms, providing 24/7 monitoring, operational management, governance, and continuous updates. It ensures platform availability, reduces operational risk, improves adoption and performance, and allows customers to focus on delivering business value rather than platform administration
Features
- 24/7 global platform monitoring and alerting
- Incident management and rapid fault resolution
- Proactive platform operations and administration
- Change management with controlled governance
- Configuration management and environment standardisation
- Backup, disaster recovery, and data protection
- Continuous upgrades, patching, and platform releases
- Health, performance, and service reporting
- Skilled remote Qlik operations and management services
Benefits
- Reduce operational effort through proactive platform management
- Improve system availability and reliability for business users
- Resolve incidents quickly to minimise service disruption
- Maintain strong governance and audit-ready environments
- Keep platforms current with timely upgrades and patching
- Increase analytics adoption through improved performance
- Free internal teams to focus on strategic initiatives
- Lower operational risk with continuous monitoring
- Simplify platform management with a single managed service
Pricing
Service documents
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Framework
G-Cloud 15
Service ID
5 5 1 7 1 5 7 1 7 9 1 7 0 3 7
Contact
QLIKTECH UK LIMITED
Nick Ward
Telephone: 07557267116
Email: nick.ward@qlik.com
About your service
- Service categories
-
Cloud Support Services
Managed Cloud
Managed Private Cloud
- Managed Private SaaS/PaaS
- Application management
Managed Public cloud
- Managed Public SaaS/PaaS
- Application management
Managed Hybrid Cloud
- Managed Hybrid SaaS/PaaS
- Application management
Service scope
- Service constraints
- Qlik Platform Services (QPS) are delivered remotely only and apply solely to the customer’s on-premises environment, customer-managed cloud infrastructure (e.g. AWS, Azure), or supported Qlik SaaS deployments. Service coverage is constrained by the selected QPS edition, including limits on servers, gateways, and applications/tasks. Support is subject to defined business hours and response times, with extended hours only in higher tiers. QPS does not include software licenses, underlying infrastructure management, third-party software support, or guaranteed issue resolution—only commercially reasonable response and remediation efforts within scope.
User support
- Email or online ticketing support
- Yes
- Support response times
- Qlik Platform Services (QPS) response times depend on issue severity and the selected service edition. For Critical Issues, Qlik responds within 30 minutes during business hours for all editions. Out-of-hours coverage differs by tier: Standard does not include weekend or non-business hours response, while Premium and Enterprise include 30-minute response during evenings and weekends. For Non-Critical issues or service requests, response is provided within 2 hours (Analytics) or 1 hour (Data Integration) during business hours only. All response times are measured from ticket submission via the QPS service desk.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- EN 301 549
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Support levels
-
Qlik Platform Services (QPS) are delivered in three support levels: Standard, Premium, and Enterprise. Each level provides the same core managed service capabilities, including proactive monitoring, platform operations, incident management, change and configuration management, backup and recovery assistance, and platform release support. The differences between levels relate to service availability, scale, and operational entitlements.
Standard provides support during defined business hours only. Premium and Enterprise extend coverage to include evenings and weekends for Critical Issues. Higher tiers also support larger environments, with increased limits for servers, gateways, applications, or production tasks, depending on whether the service applies to Analytics or Data Integration platforms.
The cost of QPS varies by support level and platform type and is charged as a fixed professional services subscription. Pricing is defined in the applicable order or G-Cloud listing and does not include any Qlik software licences or infrastructure costs.
QPS does not provide a named technical account manager, cloud support engineer, or customer success manager. Services are delivered by Qlik’s Platform Services team using a shared delivery model, with all interactions managed through the QPS service desk and customer portal.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Baseline Personnel Security Standard (BPSS)
Pricing
- Discount for educational organisations
- No
Architecture roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Business architect | £2,125.00 | £690.00 |
| Lead business architect | £2,125.00 | £690.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data architect | £2,125.00 | £690.00 |
| Senior data architect | £2,125.00 | £690.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Enterprise architect | £2,125.00 | £690.00 |
| Senior enterprise architect | £2,125.00 | £690.00 |
Data roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Analytics engineer | £2,125.00 | £690.00 |
| Senior analytics engineer | £2,125.00 | £690.00 |
| Lead analytics engineer | £2,125.00 | £690.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data engineer | £2,125.00 | £690.00 |
| Senior data engineer | £2,125.00 | £690.00 |
| Lead data engineer | £2,125.00 | £690.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Senior machine learning engineer | £2,400.00 | |
| Lead machine learning engineer | £2,400.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Standards Institue of Israel – QCD
- ISO/IEC 27001 accreditation date
- Tuesday 20 October 2020
- What the ISO/IEC 27001 doesn’t cover
- None
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- No
- Quality management systems (QMS)
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Please provide your Cyber Essentials Certificate Number
- 1aa345fd-4c3d-47df-9eac-814690492a08
- Cyber essentials plus
- Yes
- Please provide your Cyber Essentials Plus Certificate Number
- Aa0d1f48-38ad-4262-9f94-8d9cb9f70df9
- Other security certifications
- Yes
- Any other security certifications
-
- HiTrust
- IRAP
- SOC1
- SOC2
- SOC3
Social value
- Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
- Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
- Plans to engage the contract workforce in deciding the most important workplace issues to address
- Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
- Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
- Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
- Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
- Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
- Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
- Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
- Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
- Volunteering opportunities for staff
- Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
- Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
- Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
- Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract
-
Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero
Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.
- Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
- Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
- Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
- Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it
-
Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 6: Employment and training: For those who face barriers to employment
- Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
- Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
- Working conditions which promote an inclusive working environment and promote retention and progression
- Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
- Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition
-
Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.
- Understanding of issues relating to entering the contract workforce
- Creation of outreach activities to create a pipeline of employees for the future contract delivery
-
Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.
Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.
- Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
- Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
- Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
- Actions to invest in the physical and mental health and wellbeing of the contract workforce
-
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at nick.ward@qlik.com.
Tell them what format you need. It will help if you say what assistive technology you use.